DFS Furniture Reviews 577,108

We had an excellent experience! He was extremely helpful and supportive from the moment we walked in. He patiently walked with us through the entire showroom, showing every sofa and explaining the fe... See more

Great selection, in a well laid out display area, giving enough room to try any chair or sofa that you like. Staff are very professional, without any pushy sales techniques, they ask if you need ass... See more

Friendly greeting on arrival at Basildon store by ABBS …asked if we were looking for anything in particular…we were looking for a corner settee …directed to what was available and said if need any hel... See more

The young lady who dealt with us was friendly and efficient. We told her we had limited time, so she covered everything clearly and quickly, without panic. Explained the differences between recliner t... See more

Went to DFS to order a sofa , store looked fantastic, clean , modern and staff available to help , no waiting around, assistant that helped us went through everything clearly, he was polite friendly... See more

Pamela was extremely informative, made our experience at DFS very easy which we were very happy with. Offered coffee which was a lovely touch. No pressure or hassle involved. All round great experienc... See more

James was great. Professional and knowledgeable. Super polite, but friendly and went the extra mile to match the new riser recliner chairs to our existing chairs. He explained everything fully and we... See more

I attended the store and was helped by Dawn who answered many questions about various settees. I chose the Ryder set but wanted my husband to see it as well. Unfortunately, although we were ready t... See more

Zara was a fantastic help, but without applying any pressure to make a sale. We tried almost every sofa in the shop and were left to browse in peace, unlike other shops. Once we made a decision Zara w... See more

Visited DFS today to choose a sofa. I was acknowledged at the door with a Hello but was able to walk around to view/test out sofas on my own time without being followed or harassed by any sales pers... See more

We were allowed to browse without interruption, which is really refreshing. When we had made our choice Tito, the Sales Consultant, spent time explaining the sofa we had chosen and how best to look af... See more

We took our time, before ordering an expensive corner suite from DFS, and were pleasantly surprised to have the full backing of the team in doing so. We were carefully guided through a range of... See more

Had a wonderful experience buying our new sofa today at Carcroft DFS. The sales assistant Shannon was lovely and friendly, and really helpful from us first walking through the door to us purchasing ou... See more

Absolutely amazing service from start to finish!! Every staff member was so friendly and helpful, and the man helping us didn’t stop until we were completely satisfied with our choices. Never felt lik... See more

Satisfied with the furniture I’ve bought, but disappointed at the hidden extras. The price displayed did not include the extras. Scotch guarding, scotch guarding insurance ( really!), delivery. These... See more

Neal understood exactly what we wanted and showed us the only chair that was there which was suitable. He didn't pressurise us and gave us time to try the chair. He also showed us all the coverings th... See more

We came back to dfs for the 2nd time in a few days. Found a sofa we loved which was clearly labelled with the price etc, staff we very good on both occasions, especially Bally who completed our sale... See more

Purchased a sofa with Ebony,s help she was very professional throughout the process. She spent a lot of time ensuring we was happy with our choices & nothing was to much trouble. Very Customer Focus... See more

Megan was very professional and informative. She was knowledgeable about the sofa. She was patient and we never felt rushed into making a decision. We were shopping for a sofa for my son. He has... See more

“I had a wonderful experience working with Shawn, with his help I was able to find my perfect bed. He was friendly, knowledgeable, and patient throughout the process. He took the time to understan... See more

Visited the DFS store in Hanley and spoke to Andy who guided us through purchasing our sofa. Andy was friendly, easy to speak with and was really helpful in making sure we knew all the details to make... See more

Nice, cosy and spotless. Lots of recliner chairs on display which I was interested in. Celine made my son and I very welcome a lovely lady. She showed empathy by offering me a cuppa and held m... See more

Stress free purchase. Lovely assistant who was really friendly, helpful, and most important not pushy. Having visited Wrens kitchens earlier this year the buying a sofa experience was far more stress... See more

First impressions - clean well lit store. Sales assistants smiled at us, but left us to wander in peace to look at stock. So much choice and no-one “pounced” on us with sales pressure. Once we had s... See more

Our visit to the Inverness store was a lovely experience. Greeting as we entered left to look round nobody shadowing us as other stores,but still asking casually how we were getting on. After several... See more

Sales person greeted me on arrival, offered assistance but when told I was just browsing for a moment, they didn’t pester me but said to come & find them if I needed any information, or a cup of c... See more

Myself and my husband came in quite late on a Saturday afternoon to have a look at a new 3 piece suite after leaving a different store(not a dfs store) a little disheartened. We were shown to the o... See more

Sarah was excellent. DFS is the only company that wasn’t put off by me coming in and asking “what is the cheapest 3 seater you have?” For a first time buyer, buying the right product can be daunting.... See more

The sofa we wanted to look at was only online and this is worrying spending a large amount of money on something you cannot see. The first sales man was quiet and not hugely chatty. He was not forthco... See more

I visited the DFS store in The Blanchardstown Shopping Centre. I found the sofas in store were exactly what I had in mind, the design and range of fabrics available was amazing, I could really tailor... See more

We had a very pleasant visit to DFS Truro this afternoon, we were left to browse in peace where we chose the sofa we wanted. Steve then came and told us all we needed to know and made the arrangeme... See more

The experience was great , Gary asked if we needed any help but let us roam and look at our own pace without feeling pressured . When came to purchase he was very helpful and professional , and frie... See more

I wanted to share my appreciation for the excellent experience I had while purchasing a sofa at DFS. Although I was initially a bit confused, Derek was incredibly helpful and guided me through the... See more

The lady was very helpful and was very thorough in what she told us and provided fast and friendly service. All other staff members involved also showed great customer service. More impressive the sal... See more

I was made to feel very welcome and received excellent service. I was helped immediately and shown suitable sofas for what I was looking for to consider. I made a decision and ordered. Muz helped me c... See more

So sorry only just realised I hadn’t left a review , of our experience picking a suite From DFS !! The shop attendant was very confident in describing the type of furniture we liked . Made us tota... See more

Met at the door of the Edinburgh store by Ash who was very helpful with an excellent knowledge of the sofas in store and was able to quickly guide us to sodas within our size range and requirements.... See more

Sales team as a whole were brilliant. From start to finish everything went smoothly. I regularly purchase from DFS, and every time the service is impeccable. I'd like to offer a special thanks to Ma... See more

Heather was brilliant with my daughter and I when purchasing our sofa. She had a warm and welcoming vibe about her and was extremely knowledgeable about the products which resulted in us finding exact... See more

Never been to DFS to buy a sofa before but turns out to be a great experience. Matt was extremely helpful and welcoming, answered every question that I had, explained things to me properly and we even... See more

Our sales manager was polite and explained the extra policies without forcing them. She ran through our choices twice ensuring our order was correct before a colleague checked for a third time. All in... See more

Ryan was so down to earth .He made us feel comfortable and was really knowledgeable on the products we were looking at.He made our purchase so much smoother and easier with him helping is out Grea... See more

We had John in Reading for our salesman and he was fantastic. We came back after 2 visits and he recognised us straight away and helped us with our final purchase. He was friendly, helpful and profe... See more

The Sales Assistant, Becka, was superb to deal with. She was knowledgeable whilst keeping everything very personal and made the whole process extremely pleasurable. I would recommend DFS to others bas... See more

Nicely arranged showroom and very helpful staff who made us feel very welcome and free to look around. Jimmy helped us through the ordering process giving us expert advice throughout.

We have a very pleasant and knowledgeable man called Colin help us with all we wanted to know about the sofa we had viewed on the website, I felt secure in purchasing as he gave me all the modificat... See more

Only went to have a look and get some information. Was very happy with the information we received and went on to purchase a sofa. The sales representative was very polite, helpful, and professional.... See more

First of all, I would like to thank Henna for making our decision easier and answering all our questions in great detail. She has been helpful throughout and advised us to well. The customer service w... See more

We were greeted as we entered the store by Pamela and then able to freely roam whilst knowing she was available to assist as needed. She offered professional expertise and reccomendations about produ... See more

We had a very specific purchase in mind. There was no salesman pressure. We searched unhindered. A very pleasant young man helped us with our query. The order was processed quickly and efficiently. De... See more