Furniture Village Reviews 173,636

We’ve had an amazing service from the whole team at Furniture Village. From Jonny in the Kingston Branch where we ordered our sofa and bed from. The ladies in the office at the Guildford delivery cent... See more

Adam & James were cheerful, full of fun and so courteous removing their shoes for my new lounge carpet. They were careful and respectful of our new furniture and took great care whilst entering my... See more

From the moment we walked into store, Paula Mukadaya welcomed us warmly and had a chat to find out more about what we were looking for. Paula went on to find us a perfect sofa match and discuss optio... See more

We had our first set of furniture scheduled for delivery on Friday Oct 2 between 9-12. Delivery and assembly was perfectly completed within the timeframe. Philip and Mickel completed our delivery.... See more

Approached by Asul who quickly realised we had done our research & knew what we were looking for (two sofas), indicated there night be some flexibility on price, then left us to ourselves. No hard sel... See more

Really good dealing with everyone from sakes to delivery. There was no hard sale, but the sales person knew their stuff and left us to decide over a few days. Admin and Communication were excellent. D... See more

Sarah Dowling was welcoming, friendly and professional from the outset. Provided just the right amount of info to make our browsing efficient. We went back to Sarah for more info when we had narrowed... See more

The delivery guys Tom and Colin were very polite & very efficient. Electric reclining sofa delivered, set-up and working in 10-15 mins. Demonstrated the working of the recliner and even showed us a... See more

Communication was good, they let me know when I was the next delivery. They took their shoes off & laid a cover down before coming in which was great as it was raining. They left the boxes in a con... See more

Furniture Village store has a warm inviting atmosphere, staff very helpful on the floor. The order it self and delivery were smooth. Feedback: The fitting team were friendly, but unfortunately made s... See more

Furniture Village in Ipswich is excellent value for money. It's a relaxed atmosphere with very professional staff who are attentive, informative and friendly. We bought a sofa and chair 2 years ago, s... See more

Popped into your Peterborough store today and Graham Roberts was absolutely brilliant at helping us choose and order our furniture today. He was friendly and professional during our two visits. Worth... See more

Settee and dining room furniture delivered when expected. Love the furniture as always. Never let down by Furniture village. Superb attention to detail given by the delivery guys Philip and Mickel,... See more

We were looking for a dining room table and chair and had looked at Furniture Village. We only wanted to look at what was available and we were allowed to do this the salesman, Nigel, asked if we need... See more

After already leaving a positive review for the store experience I am happy to be able to also leave a positive review for the delivery/assembly guys. They were on time, quick yet efficient, clean and... See more

Experience relates to Furniture Village Plymouth. The store is a pleasure to walk into, well laid out and well presented displays. We were approached by Donna with a friendly greeting and offer of... See more

The delivery drivers Wayne and Pa were amazing. They should respect to our house, including laying carpet over our hardwood floor and taking their shoes off before walking over the carpet. they unwrap... See more

Called customer service who were handling an issue with our mattress. We spoke to Alice who was so helpful. She immediately brought up our details talked us through our options. She liaised with the... See more

We were kept up to date on progress of the delivery and received a telephone call when the deliverymen were 15 minutes away. We had a collection and delivery and this went extremely smoothly. B... See more

Damien & Pete delivered our mattress and I was very impressed with the service. I received a call to say they were near and they arrived promptly. Both were very polite and represented excellent custo... See more

I was able to look around without being pressured. The staff where on hand to give advice and answer questions. Phil the customer advisor who dealt with my order was brilliant. His customer service sk... See more

The sales consultant Margaret was very helpful without being pushy. She was also very knowledgeable and her advice helped us eventually come to a decision. She then dealt with the ordering and paper... See more

Mohsin was extremely helpful. Helped us choosing our dining table and helped us decide what to do with our sofa. He gave us good advice and made sure we are not making any rash decisions! Would defini... See more

From ordering the bed with Jason, having it delivered and built by Paul and Tommy, we are extremely pleased with the service we have received. It was actually enjoyable spending the money, which sad... See more

What was good is that the driver phoned us prior to delivery and gave an estimated delivery time, which was within the expected timescale. He was very polite, but also very apologetic when he expla... See more

Great service from all involved in the process, from Victor in sales at the York store to the 2 gents who delivered our furniture. We’ve ordered from FV twice this year and the service and quality cou... See more

We have had a delivery of a sideboard and a king size mattress by Nicolas and Mehtab. The delivery was on time and you couldn’t fault the service delivered by them. They were very efficient, courteou... See more

I was impressed by the care and attention to detail shown by home delivery specialists Neil and Alex. They showed huge respect both for the beds they delivered and for our house. They took time to ens... See more

The delivery team were first class. They had to remove my side gate to facilitate the delivery.They were very knowledgable and courteous. A job well done! I have to mention Kami the salesman at y... See more

Item came really well packed and delivery driver unpacked and took away the packaging. Took great care of property ie took off shoes before walking on carpets. Arrived within the time frame given.

Ordering at York was very good ..we had 3 dates given on the 3rd one we received our wardrobe we asked the men to centralise our wardrobe and they didn’t it ..it was put to one side we did discuss thi... See more

The two delivery guys were excellent in spite of the driving rain. They moved our existing furniture out of the way and installed the new sofa and chair just where we wanted them. Friendly and efficie... See more

Easy to order on line. Kept informed of process all the way. Delivered quicker than expected and on the day, delivery team were professional, friendly and set up bed without mess or concerns. Thank yo... See more

The salesman, Ben, was very friendly, helpful and knowledgeable. He spent a lot of time with us and didn't put any pressure on at all. We ended up choosing an ex-display sofa as, not only was it... See more

Alan and Kurtis were friendly and also very professional. They took care not to damage our home, or the bed that they were delivering. When they hit a technical snag, they quickly consulted a colleag... See more

No prior warning of time of delivery as promised by the showroom, until it was too late. Not as good an installation as prior booking from Furniture Village. Usually five star, but not this time.

Was left to browse without being pressured into choosing what was recommended by pushy salespersons. I chose the settee I wanted for comfort and was pleasantly impressed by the choice of colours and... See more

Delivery simplicity Shaun and Matt delivered our daughters new bed today and we're nothing short of brilliant. They arrived in time as per the regular and very convenient delivery up... See more

Very good communications by email and telephone. Joe and Dave arrived within our allotted time slot and were cheerful and polite. Our new settee luckily came in three pieces so was fairly easily br... See more

We had a lovely experience at the Preston store today. Jay was super helpful, professional and easy going, no pressure at all. Talked us through the whole process from start to finish. Thanks again -... See more

I had been in the store on three occasions humming and haughing over which settee and which combination to choose. On my second visit James (O'Neill) was very patient and helpful giving me great advis... See more

A** Customer Service My partner and I went furniture shopping for the first time and the staff were amazing! A gentleman called Kira helped us select the right sofa and bedframe - we returned later... See more

I was looked after by Johnny who was very knowledgeable, helpful, patient and friendly. It was difficult deciding on colour and he helped me so much, even to taking the sample books outside in the s... See more

My Partner and I headed to the store to see if we really fancied a new sofa- after seeing the perfect recliner, sales consultant Aamir headed over to see what we were thinking. He made sure I grabbed... See more

We had a very pleasant experience shopping for dining table and chairs mainly due to the help and advice we received from Mick, our sales person. Mick was very knowledgeable about all the products we... See more

I had a fantastic experience with Furniture Village home delivery thanks to Stu and Ste. Their communication was excellent – they called ahead to let me know when they were on their way. Both were... See more

Second visit to furniture village - both times Greg gave us loads of time and space; although he was always available to answer questions. He was very easy to chat to & deal with. We left happy w... See more

We had a great experience purchasing our new dining table and chairs, thanks to Stephen. He was incredibly friendly, knowledgeable, and made the whole process easy and enjoyable. He listened to what w... See more

Excellent Service I was well informed about the expected time slot for delivery, which was confirmed by text and phone call. The delivery men came really well prepared with protective covering for th... See more

Fantastic service by Martin! My query was handled quickly and resolved without any hassle. Shannon the manager at Croydon branch and Martin from customer care were polite, efficient, and really helpfu... See more