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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the user-friendly interface and the ease of booking, with many appreciating the clear and precise instructions provided. Customers also value the competitive prices and the straightforward process, which includes immediate booking confirmation. The majority of consumers express satisfaction with the service, citing reliability and punctuality. However, some reviewers have reported issues with contacting customer service and clarity regarding pick-up times, particularly concerning flight details. A few users encountered problems with the app, preferring the laptop or PC for booking. Despite these concerns, many customers have used the company multiple times and are happy to recommend it, praising the overall service and value.

Based on these reviews

Rated 4 out of 5 stars
Verified

Using the laptop was easy and simple but the app caused a few problems especially for those who are not savvy with iPhones. For example to find the reservation just made it would have been more logic... See more

Company replied

Rated 4 out of 5 stars
Verified

It was easy and clear to book, but one notice -I thought the pre-booking details you send me via email are saved via link. I can proceed with payment next day , but I have to enter everything again.

Company replied

Rated 4 out of 5 stars
Verified

I couldn't find any contact, a suntransfer rep asked if she could help, contacted Hoppa and advised a 2 hour wait! The local coach operator bus left within 20 minutes so I caught that at half the pr... See more

Company replied

Rated 4 out of 5 stars
Verified

I've used hoppa a number of times and they always offer a range of competitive prices and options. 4 stars due to the selection of pickup times being a bit confusing as arrival time is a pickup tim... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our transfers both way from Enfidha-Hammamet airport to our resort and back. The driver Foued Sahraoui (from Mir Travel) was always on time, his car was very clean and he wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to book, all the different options were clear and it asked for our flight number which was reassuring as they can see our arrival time. The price was great for a shared coach transfer and th... See more

Company replied

Rated 5 out of 5 stars
Verified

The Web page is so easy to follow. Once the correct information was provided to the page it only took a few minutes to provide 39 options of travel to choose from . Once I had decided which mode of tr... See more

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Rated 3 out of 5 stars
Verified

Driver was not at airport when we arrived, then we couldn’t find him as he was parked illegally so it was over half hour before we found him having come through arrivals. He then took the scenic road... See more

Company replied

Rated 3 out of 5 stars
Verified

Wanted to make a booking with Hoppa. Apparently I have an account but the system would not send a verification code to my phone thus preventing me from signing in. Tried as a guest, but the system fro... See more

Company replied

Rated 5 out of 5 stars
Verified

We learned the hard way that Hoppa is the best and most reliable transfer provider. This year the only problem in booking was that our spelling of where we were picked up from and dropped differed fro... See more

Company replied

Rated 3 out of 5 stars

I m trying to contact you re an upcoming booking that I have not received the balance payment link for. online chat just keeps kicking me out and the email addresses are not valid, the emails keep bou... See more

Company replied

Rated 3 out of 5 stars
Verified

Trying to find driver was impossible I had to go to jet2 desk and they rang up for me then the driver turned up 1 hour after landing, should of been waiting for us not letting me and my wife getting... See more

Company replied

Rated 5 out of 5 stars
Verified

Website was very simple. I made a mistake on my booking but Paulina and Bridget online sorted it straightaway and responded with the amendments . I would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

We booked a transfer from Malaga airport to our hotel in Fuengirola and then for our return journey! They were fantastic and kept us informed of our journeys, I can’t fault them at all! Thank you ☺️

Company replied

Rated 5 out of 5 stars
Verified

Second time I’ve booked a private airport transfer through Hoppa. On both occasions found the app easy to use, good communication after booking, competitive price for this type of service (airport tra... See more

Company replied

Rated 2 out of 5 stars

Having used hoppa previously I had no worries about booking another transfer with them. The transfer from the airport to resort was ok....strangely we were sent instructions and photos of where... See more

Company replied

Rated 3 out of 5 stars
Verified

There was lack of clarity in picking up at airport. I enter the flight arrival time and the system has the same pickup time which is ridiculous. We have to collect bags and go through security/customs... See more

Company replied

Rated 2 out of 5 stars
Verified

I was on the bus for 2/12 hours and still the bus was half full and the driver didn’t seem to know where he was going as he double backed on himself to or three times. People had missed their drop off... See more

Company replied

Rated 4 out of 5 stars
Verified

Booking was reasonably simple and quick. There was a little confusion as it was not clear when booking that a 13year old is regarded as an adult. However a email to your service agent Innocent cleared... See more

Company replied

Rated 2 out of 5 stars
Verified

I was booking a transfer from a hotel in Corralejo to the airport but the usual screen asking for flight details was replaced with one asking for SHIP NAME! Rang help desk, the said they would sort... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve always used Hoppa for holiday transfers as the price is very good along with the service. However, I’ve got to say trying to book with my account this time wouldn’t allow the 25% discount and... See more

Company replied

Rated 4 out of 5 stars
Verified

I gave 4 stars just because I found it tricky to contact customer services after booking. That though could just be me and I got there in the end. They do get back to you, maybe not instantly which... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely brilliant Been using Hoppa for a long time as a regular traveller. Booking is very simple and quick

Company replied

Rated 3 out of 5 stars
Verified

Initially I didn't find the system easy to use, but having learnt what can be booked, I have found it easier. However receiving email to ask was I going to complete a booking for one I thought I had m... See more

Company replied

Rated 5 out of 5 stars

Acabo de reservar mi traslado de viaje con Hoppa y no puedo estar más satisfecho con lo fácil e intuitivo que fue el proceso. Encontré la opción perfecta para mis destinos en cuestión... See more

Company replied

Rated 3 out of 5 stars
Verified

Hoppa as a service I can't fault, they are very reliable regards pickup and drop off..... but the website is not very clear when trying to make a booking. When entering details of dates and times it d... See more

Company replied

Rated 3 out of 5 stars
Verified

I found that I couldn’t complete the booking on my iPad so had to start again on my PC. Also found I needed to log in before doing the search - what I wanted didn’t work if I did the search and then l... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Hoppa twice now for airport transfers in different countries. One in Tenerife and one in Albania. I found it very easy to use, good prices and reliable. Highly recommend it.

Company replied

Rated 5 out of 5 stars
Verified

Immediate confirmation of booking. Details of our driver given promptly. Driver was courteous, helpful and kept in contact with us regarding meeting point and time.

Company replied

Rated 5 out of 5 stars
Verified

Booked with you in sept and although I was a bit skeptical I had nothing to worry about easy to book and driver was waiting outside apts for us brilliant service so have booked 2 more

Company replied

Rated 5 out of 5 stars
Verified

User friendly interface, no hassle. Have used this outfit multiple times in many countries and have never had a problem. Recommended. Keep up the good work!

Company replied

Rated 5 out of 5 stars
Verified

Booked with Hoppa - the experience was easy - simple and provided a great price We all have a choice - Hoppa was the one that stood out. Plenty of options, linked to Cashback sites and provided co... See more

Company replied

Rated 3 out of 5 stars
Verified

Booked a return trip from Lanzarote airport to resort and vise-versa for the return for our family of 7 people. Saw drivers at the airport holding up passenger name cards but nothing with my name... See more

Company replied

Rated 4 out of 5 stars
Verified

Used this company a couple of times now and great both times. Booking process could be simplified a little but clean an smart drivers and cars

Company replied

Rated 5 out of 5 stars
Verified

Made a booking very straight forward, easy to use site & good prices, Used before & happy to recommend.

Company replied

Rated 5 out of 5 stars
Verified

Used your company in August and the service was exceptional. Just booked another one and it was so easy and the best price. Great company .Definitely recommended

Company replied

Rated 5 out of 5 stars
Verified

Booking on Hoppa is quick and easy. Have used them several times now and competitive prices too.

Company replied

Rated 5 out of 5 stars
Verified

I've used hopper before, I've had good experience with them so why wouldn't use them again

Company replied

Rated 2 out of 5 stars
Verified

Spent too much time trying to pay for a booking on the app. Payment kept on failing and then had to redo the whole booking on website and payment went through.

Company replied

Rated 5 out of 5 stars
Verified

Very friendly driver picked us up on time smooth quick transfer to benidorm would definitely recommend

Company replied

Rated 4 out of 5 stars
Verified

easy booking system just one point that is confusing on the return trip it is not very clear if you are booking for the pick up time or the time of your flight whereas on the outward trip there is a d... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website. Clear and precise instructions from company that Hoppa contracts to.

Company replied

Rated 5 out of 5 stars
Verified

Courier arrived ontime and good value for pickup from airport and driver's help finding apartment in Istanbul small street was excellent looking forward to getting same driver's on pickup to airport

Company replied

Rated 5 out of 5 stars
Verified

I had to apply for a refund and book another journey because of the tour operator cancelling my hotel booking. I corresponded with a lady called Monica M, who processed my refund swiflty, which is mos... See more

Company replied

Rated 5 out of 5 stars
Verified

Used chat to find my booking so helpful and typing was in plain English so easy to use

Company replied

Rated 5 out of 5 stars
Verified

Good customer service, confirmed times of pick up and arrived on time 🤗

Company replied

Rated 5 out of 5 stars
Verified

Easy process to book. Happy with the service provided previously

Company replied

Rated 3 out of 5 stars
Verified

I didnt know what car was picking, what registration number it had, nothing.

Company replied

Rated 3 out of 5 stars
Verified

I did not find out how to book a golfbag. I have one suitcase, but I looked for how,to change that to a golfbag.

Company replied

We perform checks on reviews


Company details

  1. Price Comparison Site
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home


Contact info

  • 2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom

  • www.hoppa.com

3.9

Great

TrustScore 4 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Simple process for booking three…

Simple process for booking three journeys from different locations.

3 October 2025
hoppa logo

Reply from hoppa

Dear Neil Dandridge,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 3 out of 5 stars
Verified

very vague

I didnt know what car was picking, what registration number it had, nothing.

3 October 2025
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for your message.

You may contact our customer service team or the driver directly for assistance. The driver's contact information will be displayed in your e-ticket, which you can use to get in touch with them if needed.

Should you have any further questions, please feel free to reach out.

Rated 1 out of 5 stars

Cancelled our shuttle service one week…

Cancelled our shuttle service one week left to go holiday very very bad company

29 August 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear customer
Good day

Thank you for reaching out to us

Could you please share your concern? We'll help you check the ride details and conduct an investigation

Have a wonderful day.

Rated 5 out of 5 stars
Verified

Absolutely brilliant

Absolutely brilliant
Been using Hoppa for a long time as a regular traveller.
Booking is very simple and quick

3 October 2025
hoppa logo

Reply from hoppa

Dear Shajna,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 4 out of 5 stars
Verified

easy to book

3 October 2025
hoppa logo

Reply from hoppa

Dear Trevor,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

great

great, easy straightforward

10 October 2025
hoppa logo

Reply from hoppa

Dear simon,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Easy process to book

Easy process to book. Happy with the service provided previously

2 October 2025
hoppa logo

Reply from hoppa

Dear customer,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Good service

Easy to use website. Clear and precise instructions from company that Hoppa contracts to.

3 October 2025
hoppa logo

Reply from hoppa

Dear MD,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Comfortable

Comfortable, good price

10 October 2025
hoppa logo

Reply from hoppa

Dear Tetyana,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Fast and clear

Fast and clear. Easy to follow

30 September 2025
hoppa logo

Reply from hoppa

Dear LAURENCE RICHARDSON,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 3 out of 5 stars
Verified

I did not find out how to book a…

I did not find out how to book a golfbag. I have one suitcase, but I looked for how,to change that to a golfbag.

10 October 2025
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for reaching out to us. We sincerely apologize for the difficulty you encountered in specifying a golf bag during the booking process.

For specialized luggage like golf equipment, we recommend contacting our customer service team directly. They can check availability with local providers in your area and assist you in making the appropriate arrangements.

We appreciate your feedback and hope to assist you in completing your booking smoothly.

Rated 4 out of 5 stars
Verified

It was easy and clear to book

It was easy and clear to book, but one notice -I thought the pre-booking details you send me via email are saved via link. I can proceed with payment next day , but I have to enter everything again.

10 October 2025
hoppa logo

Reply from hoppa

Dear Larisa Jekabson,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Great service

10 October 2025
hoppa logo

Reply from hoppa

Dear Paul. Sultan,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 2 out of 5 stars

Will not use them again....squashed in with a large suitcase on our knees

Having used hoppa previously I had no worries about booking another transfer with them.
The transfer from the airport to resort was ok....strangely we were sent instructions and photos of where to meet...usually the driver meets us in Arrivals? But was easy enough to find. The problem was the return journey.....the car sent wasnt big enough for 4 adults and 4 suitcases which was what we booked and paid for? We had to travel to the airport with a suitcase on our knees! NOT HAPPY AT ALL!
If we had been told when booking we would need to have a suitcase on our knees we would never have booked it!
If you can't fulfill your contract dont take payment!!
I won't be using hoppa in the future as I don't want to be worrying about the size of the vehicle not being big enough? Absolutely disgraceful service!

Just to be clear in response to their reply
...the partial refund was £5!! Which i still haven't received

1 October 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear Customer,

Thank you for sharing your feedback with us, and please accept our sincere apologies for the inconvenience and frustration you experienced during your return transfer. We deeply regret that the vehicle provided did not adequately accommodate your party of four adults with four suitcases, resulting in an uncomfortable journey.

We understand your disappointment, as this falls short of the standard of service we aim to deliver. Please be assured that we have addressed this issue internally, and our team has processed a partial refund for the service discrepancy.

We truly value your past loyalty and regret that this experience has affected your confidence in our services. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in the future.

Rated 5 out of 5 stars
Verified

More than 10 years Use Hoppa

More than 10 years Use Hoppa. Always very organised, never have any problems.

7 October 2025
hoppa logo

Reply from hoppa

Dear Gintaras Jurgelionis,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 4 out of 5 stars
Verified

Easy straightforward & booked

Easy straightforward & booked

9 October 2025
hoppa logo

Reply from hoppa

Dear customer,

We are delighted to learn you feel this way about our services.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Simple and efficient and good value

Website was very simple. I made a mistake on my booking but Paulina and Bridget online sorted it straightaway and responded with the amendments . I would thoroughly recommend.

9 October 2025
hoppa logo

Reply from hoppa

Dear Mr Evans,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Very good service

Courier arrived ontime and good value for pickup from airport and driver's help finding apartment in Istanbul small street was excellent looking forward to getting same driver's on pickup to airport

2 October 2025
hoppa logo

Reply from hoppa

Dear Ian Thomson,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

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