Saxo Reviews 103,039

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the smooth order process and the reliable service, with books often arriving on time and in perfect condition. Many consumers have highlighted the fast delivery, particularly praising the company for keeping them informed about their orders. People also value the wide selection of books available and the reasonable prices. Consumers report positive experiences with the delivery service and the ordering process. The customer service receives accolades for its efficiency and helpfulness. However, there are mixed opinions regarding the quality of the products, with some consumers expressing concerns about books arriving in less than perfect condition.

Based on these reviews

Rated 5 out of 5 stars
Verified

Amazing!! My book “El camino del artista”, arrived before the expected date 🤩. Customer service was sweet to explain it would take longer at the beginning and then, surprise!! , at my door, like a w... See more

Rated 5 out of 5 stars
Verified

Store has send my book witching declared timeframe. Transaction was smooth, I’ve received what I wanted without a need for any assistance of CS. I have bought from Saxo before and never experienced an... See more

Rated 5 out of 5 stars
Verified

I am super happy with my membership. And I really appreciate being able to avoid Amazon just by using Saxo.

Rated 5 out of 5 stars
Verified

It came in perfect condition! And it was fast shipping too! Well that may be because I live in Denmark but still worth it, I was a little scared opening the package 'cause when I opened it there was n... See more

Rated 3 out of 5 stars
Verified

Fint med bestilling og levering, men at man får et link og info om gratis digital læsning mens man venter er fup. Eller pænere sagt falsk markedsføring.

Company replied

Rated 3 out of 5 stars
Verified

shipping was extremely slow although they indicated that it was in stock on their warehouse. However, the item did arrive and as expected after about 2-3 weeks (slow considering Danish standards... See more

Company replied

Rated 3 out of 5 stars
Verified

I’m somewhat satisfied with my purchase. However, if I had to point something out, I’d say my books weren’t protected well enough during shipping — they arrived with some damage. I’ll most likely use... See more

Company replied

Rated 4 out of 5 stars
Verified

Product selection good, sent fairly fast, but website is bad. Search works poorly, general browsing experience slow, checkout not the fastest, confirmation emails layout basically explodes on a mobile... See more

Rated 3 out of 5 stars
Verified

I've ordered a couple times now from Saxo, and they have a good website, customer service and fast shipping. The only thing is that the books often arrive in quite a bad shape. I don't know what they... See more

Company replied

Rated 3 out of 5 stars
Verified

This time I also ordered a used book , which I expected would be in a good state. Unfortunately the book turned out to be dirty and very smelly . Very disappointing considering that it was only a frac... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a book with 14 days of delivery time, it arrived in cc. a week. The book was in a very hard carton envelope, properly packed. Thank you for the great experience.

Rated 3 out of 5 stars
Verified

I am happy with the purchase overall. However, the book cover had some dirt on it when it arrived, which was a bit disappointing. Hope packaging will be imrpoved in future.

Company replied

Rated 3 out of 5 stars
Verified

One of the books I purchased turned out to be written with ChapGPT, I'm not impressed netiher with the language, content or information before purchasing the book, this should be part of your control... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything went very well. The whole process was easy. At one point, my book was out of stock on the supplier's side, and they let me know. The customer service was very good—they responded quickly to... See more

Rated 5 out of 5 stars
Verified

Fast delivery. Correct price in relation to the quality of the product.The book is exactly as shown in the picture and description. I was kept informed all the way. It was a pleasant experience.

Rated 5 out of 5 stars
Verified

Order really went well and smooth. I’d order books and are christmas gifts. I called the customer service to asked if they can deliver in time and she made it sure it will come. I received them jus... See more

Rated 2 out of 5 stars

I received my book but the plastic was broken and it was dirty in the top. When I buy a semi expensive book I expect it to arrive in good condition. Usually happy with their service but this was a bum... See more

Company replied

Rated 5 out of 5 stars
Verified

I pre-ordered two books. The first was delivered promptly and to my door, as I specified. So great service there! Still waiting for the second book, so when it comes out and is delivered , I will be a... See more

Rated 5 out of 5 stars
Verified

Delivery was much faster than anticipated, process was clear and easy.

Rated 3 out of 5 stars
Verified

Got the book ordered , so that was key( on time for Jule), but your system said 17th, then 23rd, then 3 januar!) but it came on 23rd so no harm done… just confusion. I ordered late, so if it ain’t gon... See more

Company replied

Rated 5 out of 5 stars
Verified

God kommunikation, hurtig levering, god indpakning - alt var fint

Rated 5 out of 5 stars
Verified

Der var god information om levering undervejs og det var klart fra starten at der var lang leveringstid

Rated 5 out of 5 stars
Verified

Preordered a book that was delayed by the publisher. Saxo did a great job keeping me informed and sent the book asap when they got it. I felt well communicated to and not worried at all. Thanks!

Rated 4 out of 5 stars
Verified

The time of delivery, from order placing to the received order. The book is not good, the author can not write in a literate and academic level.

Rated 4 out of 5 stars
Verified

Nem betaling, cirka billige bøger og god kvalitet, men tog lang tid til at afleveres

Rated 5 out of 5 stars
Verified

Easy order, delivery on time, book (used) in very good condition - what you could want more?:)

Rated 5 out of 5 stars
Verified

Here one can find a big variety of English books, including professional books. Thank you!

Rated 5 out of 5 stars
Verified

Shipped from UK and delivered well before the estimated delivery date and a good price for the book including shipping.

Rated 5 out of 5 stars
Verified

I had a great experience with this shop. Very reliable service — my book arrived on time and in perfect condition. Highly recommended!

Rated 5 out of 5 stars
Verified

Got my item after a week, perfect condition, amazing book and nothing to complain about :D

Rated 4 out of 5 stars

Generally, I'm very happy with Saxo. However, I think the delivery times could be improved.

Rated 5 out of 5 stars
Verified

A book arrived slightly damaged, it was replaced very quickly with no questions asked.

Rated 5 out of 5 stars
Verified

The book came on time, in good condition ( used) Saxo is a very reliable and honest !

Rated 5 out of 5 stars
Verified

I can always find the books I am looking for on saxo.com for reasonable prices.

Rated 5 out of 5 stars
Verified

My 5stars is for the company, not for any specific books. Everything was smooth with updates and packaging by reseller very good. However i am disappointed (again) that many of the resellers will NOT... See more

Rated 5 out of 5 stars
Verified

Best service and huge assortment/ selection of books I can find new releases and also oldies but goldies. All the books are in beautiful condition, new and I have been a customer for years. The delive... See more

Rated 5 out of 5 stars
Verified

I am really satisfied with my pirchase at saxo, in the end i even got the book a full day earlier than shown at first

Rated 5 out of 5 stars
Verified

Got the book shipped even before the availability date, on a preorder. Great service! Thanks!

Rated 5 out of 5 stars
Verified

It was complicated and long process of getting the whole series of Wheel of Time but eventually we have received all of books almost in time for my daughter’s birthday. Saxo split the order without my... See more

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Company details

  1. Book Store

About Saxo

Written by the company

SAXO.com er Danmarks første og største onlineboghandel.

SAXO.com har over 10 mio. bogtitler indenfor emner som danske bøger, studiebøger, e-bøger, lydbøger, engelske bøger og kogebøger samt diverse skønlitteratur og fagbøger. Du er altid sikker på at finde billige bøger på SAXO.com.
Har du spørgsmål kan du altid skrive til os på info@saxo.com

Du kan se vores åbningstider og finde hjælpe på support.saxo.com

SAXO kundeservice

Written by the company

Fri fragt
Ved køb over kr. 499,-
30 dages fuld returret
Vi giver 30 dages fuld returret til dig eller modtageren af en gave købt hos Saxo.
LÆS LYT LEV
Saxo er Danmarks første og største onlineboghandel og en af landets mest populære streamingtjenester med lydbøger, e-bøger og podcasts. Hos Saxo elsker vi bøger i alle formater og sikrer, at den næste store læse- eller lytteoplevelse blot er et klik væk.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

103K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

This was an absolutely wonderful…

This was an absolutely wonderful collaboration. I loved everything about it.
With every step of the process — especially during the shipment of the book — I received clear and detailed emails explaining when the payment would be processed and when the book would be sent.

I really enjoyed the emails themselves as well. The communication was excellent, especially the fun atmosphere with the reindeer theme and Rudolph. Everything felt thoughtful and personal.

The delivery arrived exactly within the promised time frame — precise, smooth, and very caring. I’m extremely satisfied and will definitely place another order in the future.

4 December 2025
Rated 5 out of 5 stars
Verified

Amazing!

Amazing!! My book “El camino del artista”, arrived before the expected date 🤩. Customer service was sweet to explain it would take longer at the beginning and then, surprise!! , at my door, like a week before🥳
Tak!!

26 November 2025
Rated 3 out of 5 stars
Verified

Fint med bestilling og levering

Fint med bestilling og levering, men at man får et link og info om gratis digital læsning mens man venter er fup. Eller pænere sagt falsk markedsføring.

1 December 2025
Saxo logo

Reply from Saxo

Hej Katrine

Tak for din anmeldelse.

Det glæder mig at du synes, at bestilling og levering har fungeret fint! Dog er jeg ærgerlig over at høre, at andre dele af oplevelsen trækker ned. Jeg er dog lidt i tvivl om det er dit medlemskab du henviser til ift. link og info om gratis digital læsning eller om der er tale om noget andet. Jeg håber derfor, at du har lyst til at sende os en uddybende mail på info@saxo.com - så vil vi nemlig meget gerne kigge på det!

Med venlig hilsen
Marianne
info@saxo.com
Saxo.com

Rated 3 out of 5 stars
Verified

shipping was extremely slow although…

shipping was extremely slow although they indicated that it was in stock on their warehouse.

However, the item did arrive and as expected after about 2-3 weeks (slow considering Danish standards).

28 November 2025
Saxo logo

Reply from Saxo

Hi Zayin,

Thank you for your review.

We got millions of books for sale at our webshop, but we dont actually got all those books at our own storage. Instead we got some great suppliers of different books, who can ship the books to us, so we can deliver many kinds of books to all our beloved readers.

We know that shipment should be as fast as possible, so Im glad to see, that your book was delivered a few days before the estimated delivery date.

I wish you a great reading

Best regards,
Victor,
info@saxo.com
Saxo.com

Rated 2 out of 5 stars
Verified

The prices are exorbitant

The prices are exorbitant, and shipping costs make them even higher. I occasionally buy books, but later realize there are much more affordable prices and regret buying them.

27 November 2025
Saxo logo

Reply from Saxo

Hi Deniz,

Thank you for your review.

I am sorry to hear that the prices and shipping costs are causing a 2 star review and a bad experience! We are always trying to keep our prices as low as possible, and the same with the shipping costs, which are however within the normal range in Denmark. You are always welcome to return your order in case you regret the purchase, and otherwise I hope the books are still of good use despite of the above.

Kind regards,
Marianne
info@saxo.com
Saxo.com

Rated 5 out of 5 stars
Verified

Best service and huge assortment/…

Best service and huge assortment/ selection of books I can find new releases and also oldies but goldies. All the books are in beautiful condition, new and I have been a customer for years. The deliveries are fast and I always find all the books I am looking for. Even the most obscure and specific ones. Thank you Saxo!

22 November 2025
Rated 5 out of 5 stars
Verified

Great experience

I ordered a book with 14 days of delivery time, it arrived in cc. a week. The book was in a very hard carton envelope, properly packed. Thank you for the great experience.

7 November 2025

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