Verified
I find strawberrynet have great prices ,,,,, also great communication, I asked a question and they followed up right away , was impressed ! I do have a little bit of a problem working through the we... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.
I was disappointed that I could not buy Lancome Absolue Nuit. Also it was unclear what the word (Upgrade) meant in the beauty masks amongst the free add on product
Company replied
Verified
You deliver on time. Your products are a little restrictive from what you used to have and I will not pay a premium because what I purchase is valued at over $400.00. That is a disappointment.
Company replied
I always check Strawberry.net first and with other suppliers being cheaper on the product, very happy with the loyalty discount I receive. So all my Shiseido is generally from here!
Verified
After waiting a while for the products to come back into stock, Service was Excellent, easy to Order, & speedy delivery to New Zealand. Thank You very much ‘Strawberry Net’.😃👍
Verified
Have shopped Strawberrynet for many, many years - and I have enjoyed the experience because I've almost always been able to find the product I was looking for. Of late though I find having to troll th... See more
The initial discount I was offered suddenly changed at checkout and the total amount ended up being more. This is always irritating and feels disingenuous. Hi, I think the the initial discount was... See more
Company replied
Verified
I would like to see the entire range of face creams sizes/ costs alongside each other,same with coloured mascaras. I like the concept of checking your shopping bag before making the final decision... See more
Company replied
Ordered on the 8th May, delivered to me in UK on 15th May. Full comprehensive tracking all the way. All items as described and at a super price. I think you are sometimes a little worried orderi... See more
Verified
Took my money instantly (understandably) but 6 days later my order was dispatched, this is too long. I use Strawberrynet for easy convenience but I could have done my shop locally in a lot less time
Company replied
You've changed your website again. Finding the brand of product is now more difficult. Once I have put an item in my shopping cart and then wish to continue shopping it shows up many more items that... See more
Company replied
Verified
We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great produc... See more
Company replied
I have ordered from this company before without any issues. My recent order got lost and they are asking me to close my PayPal dispute before refunding me. I’m concerned that if I do that, I will not... See more
Company replied
It's very easy to find what I'm looking for at StrawberryNet. More often than not, I'm lucky to find 'it' at a discount price, as well. I have never had anything damaged in transit, and my orders come... See more
I've always received what I order on a timely basis. I've used Strawberrynet for a long time, and it's nice to see they've improved their website and user experience.
Verified
It was great to be able to order online.Convenience. Everything was in stock - I checked other companies first, and some products were sold out. No shipping cost over $200 - I qualified. The storew... See more
I've purchased from Strawberry.net many times, for myself and overseas relatives, and what you see is what you get. The prices are very reasonable and delivery is fast.
Company replied
Verified
The best website for all my cosmetic purchases. User friendly and I have purchased all my products for an estimate of 20 years at least. Absolutely excellent thank you.
Verified
On receiving our package, we found one of products had leaked. Strawberrynet was very quick to resolve the issue. Highly recommend for competitively priced products and great customer service!
Company replied
Verified
Always a smooth transaction with strawberry net... the prices do yo yo so best to price compare... but never run into any issues with them as a company... and their products are legit
Company replied
For starters, the price of the product I last bought in July 2023 hasn't sky-rocketed which is great. Also, the strawberry net website is easy to negotiate.
Company replied
Verified
Online system was very easy to use. Email advised order had been received, delivery date. Also notification from auspost advising when delivery would happen. Very efficient , well done.
Verified
Easy to navigate website and competitive prices. Shipping needs improvement though that’s why I didn’t give it a five star,
Company replied
Verified
Been a customer for many years have always found customer service respond quickly and are very helpful. Packages always arrive and are what you ordered. Very satisfied customer
Company replied
Verified
Help that was given to sort out a problem between Strawberrynet and myself over wrong address and payment issue dealt with swiftly by Jennifer.
Over years I have had my points removed and had to start again - this is a shame as it was great before that. I now don't really trust the company as I used to. Also some things I chose to buy were no... See more
Verified
I have shopped with Strawberrynet for over 20 years now. I think this says it all, really. Over time the site has changed- so many 'special' areas to check out, but i know what i want & can find it ea... See more
Company replied
A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.
Search results gave "no results found" - even when search term was spelled exactly as product on the website. Easy to purchase. Hope delivery is as fast.
Company replied
Very simple but effective search function!
Verified
My dealing with Strawberry Net was a good one. I got an email showing the purchase and how you can keep track of your parcel. It would show the status of where it was. It took 8 days from date of purc... See more
Company replied
Verified
I've always have a smooth shopping experience with Strawberrynet. Fair priced products and good discounts too.
Verified
Good specials and free postage..highly recommend strawberry net..thankyou so much sue swale
Company replied
Verified
Extremely efficient website. I have been using it for many years and it is the only place I purchase my makeup from. Wonderful.
Company replied
Verified
So easy to purchase cosmetics from you and the prices are very fair. Keeping in touch as well is reassuring.
Company replied
Its been since years I am customer with Strawberry and I am often happy with their products and the discounts.
Ease of ordering. huge variety of products.Good pricing. Love Strawberrynet.
Verified
Very professional service and quick. Love receiving a free gift. Everything I need is on Strawberrynet.
Company replied
Used Strawberrynet for years. Great discounts on great products. Highly recommended
Syrawberrynet often has good discounts & today I got a great price on genuine Estee Lauder & always prompt shipping & delivery
Verified
Ease of finding products, buying online & prompt delivery x Thank you 😊
Great products, excellent choice, ease of navigating the site! :-)
Always love shopping with Strawberrynet! Great deal for great customers.
The product was exactly as advertised and I am pleased.
Strawberrynet have always and still are positively wonderful. Thank you. Christiane Matthews
Love shopping with Strawberrynet!
Verified
I have been purchasing my cosmetic products from Strawberrynet for approximately 30 years. It is the best website on the internet for accuracy and efficiency. Plus excellent prices. I would never purc... See more
Company replied
Have been ordering from Strawberrynet for a very long time. Have always been happy with purchases. No incidents so far. But this time when I ordered perfume, it arrived with a very strong perfume sme... See more
Always get good buy package from strawberry net
What people talk about most
Company details
- Skin Care Clinic
- Clothing Store
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
- Pharmacy
- Wellness Center
Written by the company
Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.
Contact info
United States
- info@strawberrynet.com
- www.strawberrynet.com
4.2
Great
27K reviews
Replied to 57% of negative reviews
Typically replies within 48 hours
Somewhat disappointing
Over years I have had my points removed and had to start again - this is a shame as it was great before that. I now don't really trust the company as I used to. Also some things I chose to buy were not put in my cart - so I didn't bother buying as much as I was going to.
1 May 2025
Unprompted review
I used to get great loyalty discounts…
I used to get great loyalty discounts but now new customers get the same discount, very disappointing.
28 April 2025
Unprompted review
Verified
Verified
Love Strawberrynet.
Great prices, easy to order, prompt delivery and I received a bonus gift :)
13 April 2025
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Verified
Always great to deal with.
11 April 2025
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Verified
Good variety of products to choose…
Good variety of products to choose from.
Quick efficient delivery.
13 April 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Verified
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Verified
Great customer service!
On receiving our package, we found one of products had leaked. Strawberrynet was very quick to resolve the issue. Highly recommend for competitively priced products and great customer service!
29 March 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Verified
My Strawberry Net review
My dealing with Strawberry Net was a good one. I got an email showing the purchase and how you can keep track of your parcel. It would show the status of where it was. It took 8 days from date of purchase to arrive. Had bubble wrap around it and was supported really well or around it.
7 April 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Verified
You deliver on time
You deliver on time. Your products are a little restrictive from what you used to have and I will not pay a premium because what I purchase is valued at over $400.00. That is a disappointment.
6 April 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If you are looking for a particular product, feel free to send us an e-mail enquiry to info@strawberrynet.com along with the full name of the item so that we can check with our purchasing team if we are able to source it through our suppliers.
Our stock is always changing with over 30,000 items available, so please check back for updates. Two options are available for shipping: Standard and DHL Express according to your preference.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
The initial discount I was offered…
The initial discount I was offered suddenly changed at checkout and the total amount ended up being more. This is always irritating and feels disingenuous.
Hi, I think the the initial discount was the 13% storewide plus one of the products (I think the foundation) had an extra 5 or 10% off. Initially the total was $165 until I got to the paying stage and suddenly it was $175 (shipping was still free so that wasn't the added amount).
11 April 2025
Unprompted review
Reply from Strawberrynet.com
Hi Anna
Thank you for your feedback per our record the 13% sitewide discount has been applied to your order. May I know which discount you had seen prior to proceeding to the checkout?
Verified
Strawberry net always delivers!
2 April 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Verified
speedy delivery
27 March 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Positives
For starters, the price of the product I last bought in July 2023 hasn't sky-rocketed which is great. Also, the strawberry net website is easy to negotiate.
7 April 2025
Unprompted review
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Verified
Fantastic discounts
30 March 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
Verified
Good specials and free postage..highly…
Good specials and free postage..highly recommend strawberry net..thankyou so much sue swale
27 March 2025
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We appreciate your feedback on our site. It will definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it will motivate us do better and provide the best customer satisfaction.
Please note that for any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Reply from Strawberrynet.com
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
If for any reason you have questions or comments, we are delighted to hear from you. You can send us an email at info@strawberrynet.com. You can expect us to respond to your email within a day.
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