Ampere Reviews 106

I use of for a single purpose: to know the exact status of my money at any time of day.

Efficient, fast and always cooperative! The application for the e-banking is super convenient and easy to deal with. The manager is always here to help and react. Highly recommended

STAY WELL CLEAR THIS IS A SCAM payment provider in TROUBLE !!!!! they will take for ever to open a simple account ! hold funds on every transaction, terrible customer service, RUDE staff. DO NOT OPEN ANYTHING WITH THEM. choose revolut or Wise you have been warned. all accounts now closed and legal action commencing.

I recently gave a 3-star review after a slight issue with a part I bought. Unexpectedly, I recieved a phone call from them, and after a bit of advice and "jiggery-pokery", all is now well. The problem was remedied promptly, clearly & politely over the phone, and they even threw-in a "good will gesture".
I cannot fault their service, and will always recommend Ampere to anyone looking for good quality e-bikes PLUS great customer care and after sales help.

This is not a bank. They are not a good outfit at all. Use Revolut Business or Wise instead. I found their compliance departments to be frankly rude and inconsiderate. And their customer service team unresponsive - in a world of 24/7 service - don’t have an issue on a Friday afternoon, they close down and aren’t back until Monday. Why bother with a small insignificant outfit when others are there 24/7.

Please stay away from this bank. They are not a regulated bank they are a payment provider therefore making it more difficult to conduct and business transactions. My advice would be to stick to all major retail banks for a business account as its easier to open too.

I am sick and tired of our payments being held unnecessarily.Our business has lost a lot of clients and we have lost over £3000 this year alone because of you guys
We run a shipping company,once our shipment lands we have to pay duty and collect our goods within 24 hrs,if not then we are charged storage fees.You always hold our payments and they don’t reach the airline in time.Our clients pay and you hold our payments.We are definitely leaving Ampere,this is a rubbish bank.Not good for business at all
We have to keep calling and emailing as if we don’t know what we are doing !!!!

Definitely the worst experience ever had with a Bank. Already looking to close this account and have opened a new one but problems doesn’t stop with the funds being transferred strictly for business purposes. Even funds from this bank to a newly opened account have been frozen. Constant bargaining for company’s money to even pay for staff training or salaries. Millions of questions regarding payments does not matter the amount. I was looking to make this my permanent business account and use it for everything and everyday business expenses but due to the constant delay and pressure from customers there is no choice but to go elsewhere, service and excuses why transfers are pending is just unacceptable, I wouldn't recommend it to anyone. I understand a bank has to do their due diligence and implement the security checks on transactions, but when you provide people with an option to upload the document when doing the transfer, such as Invoice you are paying for, and still have the funds frozen just to get the request to provide the documents for that transfer????
It's time consuming just to verify every outgoing payment, but they are happy to keep your money in the account just don’t let you use it. Having to provide documents for each transaction to the compliance team, and having to prove that it is used for the business purpose otherwise they will not release the payments. This results in such delays and you have to constantly respond to the compliance team with sufficient documentation simply for your basic payments. I don't see how any business can continue to work with customers like this to grow, this bank just leaves you with unhappy customer and clients. This bank has huge potential but unfortunately are not delivering to the level of a Bank.

AVOID

We set our business account with Ampere. It took them about a month to verify all the 2 other directors accounts.

No multiple bank cards for each director, no Apple Pay, & most importantly we had dozens of transactions frozen when trying to withdraw our money from the account to the directors. Having to ring up multiple times to get the money moved.

Was so much hassle we've taken our business elsewhere.

The worst business Banking service in the UK

Terrible service

Can't get through to any department

Payments put on hold everytime one is made

do not use

DO NOT BANK WITH AMPERE.
They have blocked my business bank account for over 5 months now with no reason whatsoever. They ignore calls and emails and the staff there are extremely rude.

STAY AWAY

Every transaction I’ve made with Ampere is handled with care. The process is efficient, and the system’s reliability ensures I never have to double-check my account details.

Ampere makes online banking feel effortless. I enjoy the clarity of the interface, even if there was a minor hiccup with a delayed transfer update once.

How can a bank promise lightening speed transactions and UK faster payment and not fulfil without reason?

I have a business bank account and I have made a payment to myself in order to pay my supplier, and the only reason I’ve had to pay it to myself is because the card doesn’t work online ! Another failed promise.

This is incredibly distressing and distasteful,

When it came to paying to verify their account they would call me to remind me for payment however now that I try to reach them it just doesn’t go through, the calls are ringing out to the point of declines , how as a bank is there not an operative available to customers ?

This makes so sense, due to this I would not recommend anyone banks with them once resolved I am taking my money out and closing the account! It’s terrible.

Hy
Don’t use it .you can receive payment but when you need to buy online or do a transaction/transfer is not working
your money will go on hold/ pending
i am still waiting from a transfer and did it 5 days ago
They are not answering on your message, i send 10 messages on the app on email on what’s app. not one answer

Very clear and easy bank system to use with possibilty of having personal and business accounts on the same login

I think this has to be one of the first reviews I’ve written due to how I’ve been treated whilst trying to open an account with ampere. I provided all the necessary documentation and they have asked me to provide a dbs check (which I did & is clear) then they asked the source of my funds which I also provided. Then they started asking in formation about the other company which is irrelevant to the company I am opening an account for. After providing everything possible they have said they plan to review the account for 2 weeks. Surely it doesn’t take 2 weeks to open an account, especially online, the customer service is terrible. Out of all the times I’ve opened an online business account this has to be the worst, customer service is terrible! and they take days to reply to an email especially when they ask for something and provide it straight away.

0 stars. Worst company I have ever dealt with. They are just a big SCAM. Do not bank with them if you want to keep your businesses running and money safe.

They have locked me out of my account for over a month nearly 2 and won’t give me access to my funds. All my customers are now complaining and they have ruined everything for me and my business.

STAY CLEAR.

The app is great overall, but it could use more currencies. It would make international transactions much easier for my business.

I love the simple design of the app and how easy it is to use.