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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the excellent value for money it offers. The user-friendly website and app contribute to a seamless and straightforward experience, making it easy for consumers to navigate and purchase policies. People also appreciate the clarity and ease of understanding the provided information. Consumers highlight the exceptional service received from the staff, describing them as friendly, polite, and professional. The efficient handling of policy updates and issue resolution further enhances the positive sentiment. While opinions on claims handling are less consistent, the overall consensus points towards a high level of satisfaction with the company's prices, user experience and service.

Based on these reviews

Rated 4 out of 5 stars
Verified

DOC: For some reason comparison sites don't state it, and it's not like I actually use it - but I want it... the three cheaper options didn't have it: so here we are. The best value by default.

Company replied

Rated 4 out of 5 stars
Verified

Easy to setup, reasonable price. I will be interested to see how easy it will be to communicate if there is a problem. An App definitely makes contact easier.

Company replied

Rated 4 out of 5 stars
Verified

Efficient and personal service, i was amazed that a person answered my call - twice, and dealt with my queries in a friendly way. I cancelled my policy (inside the 14 days) and the full refund arrived... See more

Company replied

Rated 4 out of 5 stars
Verified

Purchase of travel insurance The process for purchasing the insurance was straight forward and clear. There was a slight hitch with the forwarding of the documents but this was rectified as soon as... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with premium quoted after searching for a reasonably priced policy. Wasn't left on hold long as my call was answered promptly. No experience of how they would perform in a claim but feel c... See more

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Rated 5 out of 5 stars
Verified

Straight forward health insurance for a recent trip to Krakow. Thankfully everything was fine, but having peace of mind knowing I was covered if anything did happen.

Company replied

Rated 5 out of 5 stars
Verified

Was looking for travel insurance for a cruise. You either know or you don't but if you sneeze the price will go Up. Used a search engine and came back with Gigasure. Read the bumf compared the Bum... See more

Company replied

Rated 5 out of 5 stars
Verified

Clear policy documents and the cover options are great for me (especially the up-to 60 day trip cover and 21 day winter sports cover. The premium seemed competitive too. So far - much better t... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to get travel insurance quotes, excellent price. Having an app makes things easy as well. Would definitely recommend

Company replied

Rated 5 out of 5 stars
Verified

Good morning everyone. It is with great joy and Happiness I write this review. First of all.? From my first contact With Gigasur I have Been tret like a V.I.P. all the staff are so friendly and pol... See more

Company replied

Rated 5 out of 5 stars
Verified

Went on go compare to look at holiday insurance , lots of prices , but found Giga sure was perfect for what we required at a decent price .

Company replied

Rated 5 out of 5 stars
Verified

A smooth, trouble-free experience, Steps were easy to follow and explanations were clear. Extent of cover offered was well presented. Good value for money.

Company replied

Rated 3 out of 5 stars

Buying the policy was easy and at a competitive price. Unfortunately I took I'll whilst on a cruise and ended up in icu in Cyprus.Im 61 and have travelled the world and never had to claim before.I had... See more

Company replied

Rated 5 out of 5 stars
Verified

Website easy to use, price of annual travel insurance great. Customer service exceptional. I rang to upgrade the cover from essential to premium and spoke to Lewis who was great. Then rang recently... See more

Company replied

Rated 5 out of 5 stars
Verified

I needed to update my annual travel insurance following an illness, the lady I spoke to was so helpful and the policy was updated quickly and easily. Thank you for the efficient service

Company replied

Rated 5 out of 5 stars
Verified

Gigasure was very efficient and very good value for money the website was very easy to use. I will definitely be using them In the future and will recommend to family and friends.

Company replied

Rated 5 out of 5 stars
Verified

Excellent cover provided at all levels. Best price for multitrip annual inc: 45 days max single trip stay. Lower excess and existing health issues covered. What more could you ask for ?

Company replied

Rated 5 out of 5 stars
Verified

It was easy to join up and to get a quote. I think the hardest part was logging into the app but I got there in the end. Don’t take it the wrong way guys. I hope I never need you but it’s reassuring t... See more

Company replied

Rated 5 out of 5 stars
Verified

Found Gigasure through a search engine after being refused renewal with the company we had been with for many years. Provided us with a choice of of cover levels for us to choose from. Good price com... See more

Company replied

Rated 5 out of 5 stars
Verified

Website is easy to navigate making it a simple process. All the information is clear and the form easy to fill in. Competitive prices too. Purchased annual multi-trip with 60 day cover - and one of u... See more

Company replied

Rated 5 out of 5 stars
Verified

Very helpful staff when we were unsure how to download documents etc. The company kept us very well informed as to how our claim was progressing which helped enormously. Thank you

Company replied

Rated 5 out of 5 stars
Verified

My call was answered quickly, dealt with professionaly and politely, I will be happy to use Gigasure again in future.

Company replied

Rated 4 out of 5 stars
Verified

Need to renew my 12 months holiday insurance as the last company triple there price went on compare the market got the quotes then went directly to gigasure saved another £30:00 was straight forward... See more

Company replied

Rated 4 out of 5 stars
Verified

Purchase was simple and straightforward. Price was very fair for the requirements that we listed. A follow-up will be added to indicate how good they are if we are unfortunate enough to claim.

Company replied

Rated 5 out of 5 stars
Verified

I was advised by my current insurer to try money helper site as I have medical conditions that made renewing exceptionally expensive. I picked Gigasure having read the cover as it was an excellent op... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to amend policy by adding extra days on because of tour operators change in return flights. Helpful customer services who guided me through the proces.

Company replied

Rated 5 out of 5 stars
Verified

Very competitive prices plus the European area covers the channel islands which was critical for our needs. The policy seems perfect and hopefully we won't need to claim on it.

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Rated 5 out of 5 stars
Verified

The site was easy to navigate and understand and most importantly the cost was fair although it could Always be Lower.

Company replied

Rated 5 out of 5 stars
Verified

I took out a single trip travel policy at the last minute for my holiday to Egypt and due to my pre-existing medical conditions, you were the most comparable. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful and made the whole experience of arranging my travel insurance simple. Would highly recommend and will be in touch again for next years policy.

Company replied

Rated 5 out of 5 stars
Verified

This was by far the best quote for an Annual Cruise Travel Policy, offering me the same cover for less than half the price of most of the others.

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Rated 4 out of 5 stars
Verified

Found on a comparison site but directed to site very easy and quick price was very good.

Company replied

Rated 5 out of 5 stars
Verified

Very good price for travel insurance compared to most.never used it and hope not to this being my third policy

Company replied

Rated 5 out of 5 stars
Verified

Very easy to go through the details. Quick responses to myvquestions . Very reasonably priced

Company replied

Rated 5 out of 5 stars
Verified

Very easy to take out my travel insurance, and was just what I needed. Very competitive price too. Thank you 😊

Company replied

Rated 5 out of 5 stars
Verified

Very good experience the man on the phone was very polite and helpful very happy customer

Company replied

Rated 5 out of 5 stars
Verified

Very good service. Sorted out an admin problem over the phone with no fuss.

Company replied

Rated 5 out of 5 stars
Verified

It was so easy and affordable, I had to call them as I wanted longer than 31 days duration, no problem it was a bit more expensive but still cheaper than most other companies, plus the customer servic... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very easy to get travel insurance with Gigasure, and the price was excellent considering my medical history.

Company replied

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Company details

  1. Insurance Company
  2. Travel Insurance Company

Written by the company

At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.

Gigasure, your travel companion

Written by the company

Our Products:
Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
The Gigasure app empowers you to:
Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
Post-purchase Boosts:
Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
GigaShield - Travel Disruption Benefits:
GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.

Contact info

Promotion box for Gigasure

Travel worry-free with Gigasure

Explore our products and get covered in moments

4.4

Excellent

TrustScore 4.5 out of 5

871 reviews

5-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Travel Insurance

It was easy to join up and to get a quote. I think the hardest part was logging into the app but I got there in the end. Don’t take it the wrong way guys. I hope I never need you but it’s reassuring that I have the insurance now

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We'll take the feedback about the issues you had logging into the app on board and look for ways to improve this. We want our product and it's services to be as accessible as possible to all. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Went on go compare to look at holiday…

Went on go compare to look at holiday insurance , lots of prices , but found Giga sure was perfect for what we required at a decent price .

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are always delighted hearing our customers had such a positive experience when engaging with our service. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 1 out of 5 stars

Claiming is impossible

I have tried 6 times to make a claim for a missed port on the app (which the insurer advises you to do) which crashes every time. I have tried 3 times on the website which again crashes after the last submit button. I have tried to use the chat on the app to be told you can’t do it that way and to call a number. The person on the phone said to use the website, which crashes. I’ve now spent about 3 hours over the last 2 days, on a claim for a measly £50 🫣 Avoid if you want a quick resolution to any claim!

5 December 2025
Unprompted review
Gigasure logo

Reply from Gigasure

Thank you for your review. We are sorry that you encountered issues when trying to register your claim via the app and website. We noted an issue in our claim submission portal, and on Friday afternoon deployed a fix that should now allow you to submit your claim via either the app, or the website. We are again extremely sorry that this has happened to you, but thank you for bringing it to our attention so that we could fix the issue,

Rated 5 out of 5 stars
Verified

A much needed part of your holiday.

The site was easy to navigate and understand and most importantly the cost was fair although it could Always be Lower.

30 October 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We work hard to make our insurance offering accessible and affordable for all and are always looking for ways to reduce that cost further. Thank you for choosing Gigasure to insure your travels,

Rated 5 out of 5 stars
Verified

The proof is in the pudding

Was looking for travel insurance for a cruise. You either know or you don't but if you sneeze the price will go Up. Used a search engine and came back with Gigasure. Read the bumf compared the Bumf to the next two more expensive TBH these came out ahead in some even on most hands down on Price.
We hope never to have to speak with them again until our next holiday but they will be in the running.

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to know that you had such a positive experience when engaging with our service!

Rated 4 out of 5 stars
Verified

Great price

Found on a comparison site but directed to site very easy and quick price was very good.

3 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are delighted to hear when our customers are satisfied when engaging with our service. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

Very good experience the man on the…

Very good experience the man on the phone was very polite and helpful very happy customer

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you so much for your kind words. We pride ourselves on our customer service, and our customer care team do an excellent job. We will be sure to pass your kind words onto Llewellyn with whom you spoke. Wishing you safe and happy travels.

Rated 1 out of 5 stars

No compensation for a 17 hour delay

My experience with Gigasure has been awful. After a flight delay that ruined my holiday by causing us to arrive 17 hours later to our destination than expected, I contacted them upon our return for compensation. They sent lengthy and detailed forms for me to fill out which took hours. They then asked for more information. This process took weeks, of waiting for them to get back to me, going on wild goose chases for more information and extra details they requested, week after week. Then eventually told me compensation should be covered by the airline and they are not obligated to offer anything. They wasted hours of my life obviously trying to request so much information that I gave up rather than them eventually having to tell me the whole process was pointless. One greart thing they do which should be the law (maybe it is now?), is they do not auto renew your subscription, so there's no extra admin to leave.

5 December 2025
Unprompted review
Gigasure logo

Reply from Gigasure

Thank you for your review, and we are very sorry to hear of the experience you have had which has led to you leaving this review. Can you please reach out to us at customercare@gigasure.com so that we can get some additional information from you regarding your experience. We want to ensure all of our customers have the best possible experience when using our service.

Rated 4 out of 5 stars
Verified

The best price

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. Our team work hard to ensure we are always competitive with our pricing. Thank you for choosing Gigasure to insure your travels. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 4 out of 5 stars
Verified

Has DOC

DOC: For some reason comparison sites don't state it, and it's not like I actually use it - but I want it... the three cheaper options didn't have it: so here we are. The best value by default.

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We aim to make insurance hassle free whilst offering great cover at an affordable price. We are delighted to know that on this occasion we have been able to meet your expectations. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 5 out of 5 stars
Verified

Very easy to get quote for travel insurance

Very easy to get travel insurance quotes, excellent price. Having an app makes things easy as well. Would definitely recommend

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We are so happy to hear that you had a positive experience when engaging with our service. We aim to make insurance hassle free, whilst offering great cover at an affordable price. Thank you for choosing Gigasure for insuring your travels.

Rated 4 out of 5 stars
Verified

Easy to setup

Easy to setup, reasonable price. I will be interested to see how easy it will be to communicate if there is a problem. An App definitely makes contact easier.

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We can assure you that when you need us, we'll be there. You can speak to a member of our customer care team via the chat function in the app during our opening hours. We always aim to provide the best service possible in the most efficient manner.

Rated 5 out of 5 stars
Verified

Easy site to navigate and a very…

Easy site to navigate and a very competitive quote

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. We aim to remove the hassle from insurance whilst making the best cover available and accessible to all at a competitive price. Don't forget to download our app, it's a one stop shop for all your policy needs.

Rated 5 out of 5 stars
Verified

Excellent service

2 October 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. Our customer care agents work had to ensure each an every customer receive the highest quality of service possible. We'll be sure to pass your review onto the team.

Rated 5 out of 5 stars
Verified

Very good service

Very good service. Sorted out an admin problem over the phone with no fuss.

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your kind review. We're delighted to hear that you had such a positive experience when engaging with our service. We'll be sure to pass on your kind words to the customer care team. Thank you for choosing Gigasure to insure your travels.

Rated 5 out of 5 stars
Verified

It was very easy to get travel…

It was very easy to get travel insurance with Gigasure, and the price was excellent considering my medical history.

2 December 2025
Gigasure logo

Reply from Gigasure

Thank you so much for your review. We aim to remove the hassle from insurance and to make our cover affordable and accessible to all. Thank you for choosing Gigasure to insure your travels and don't forget to download our app! It's a one stop shop for all your policy needs.

Rated 4 out of 5 stars
Verified

Travel insurance

Need to renew my 12 months holiday insurance as the last company triple there price went on compare the market got the quotes then went directly to gigasure saved another £30:00 was straight forward also they have an app which makes everything much easier

1 December 2025
Gigasure logo

Reply from Gigasure

Thank you for your review. At Gigasure, we pride ourselves on removing the hassle from insurance, whilst making great cover affordable and accessible to all. Thank you for choosing Gigasure to insure your travels.

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