Purchased a hoover hob on the 15/05/2025 .After 7 months my wife and I noticed the coating coming off the pan supports revealing the metal underneath .I contacted candy hoover thinking they would be g... See more
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Review summary
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Based on these reviews
Bought a candy tumble dryer in September 24. Only had it 5 weeks and the motor broke. Engineer came and replaced the motor. That motor lasted 3 months then broke. Another engineer came and replaced th... See more
Payed a bit extra to buy a heat pump tumble dryer to save money long term on energy bills. Unfortunately I bought a Candy. Condenser failure less than two years old. Engineer who diagnosed the fault s... See more
Washing machine is a terrible product and works erratically at best. Motherboard failed after 3 months and replaced part has failed numerous times since and having to work between smart touch (only so... See more
I bought a heat pump tumble dryer a few years ago, had a few messages & letters to say it’s a fire hazard & to unplug and don’t use, its now November and still haven’t had an engineer out, I’ve messag... See more
Disgusting customer care. I tried to register the appliance for warranty to find the online portal not in service. I called and got a hard sell routine for an extended warranty. When I declined s... See more
Absolutely awful. My new dryer barely lasted past 6 months before breaking. Trying to get any assistance from them, despite still being under warranty has been painful - initially it was my fault (i... See more
Utterly atrocious Utterly atrocious . Bought a new tumble dryer. Got a letter on 9th August saying “do not use - dryer is dangerous”. Then it has taken them until 2nd December to give us a date to re... See more
Candy washing machine is absolutely usless. The control bord keeps blowing any time we have a power outage. Even when unplugged before a power outage the plugged back in after it . Absolutely... See more
Follow up to the 6.30-8.30am window to repair a new washer - 80yo with Parkinsons and dementia forced out of bed to be ready for 6.30am, GUESS what no show from Engineer, so I rang CSD who wouldnt tal... See more
We bought a new build house with candy hoover appliances in. Oven, hob, dishwasher. I have never found appliances so infuriating, the oven broke the first time it was used, then the hob a month later.... See more
Had a 20k kitchen installed and couldn’t be happier…… except the fact my hotpoint was out of stock and they replaced it with a candy. What an absolute wreck of a brand. Sounds like a plane taking off... See more
Bought a candy dishwasher in August it has hardly worked man been out twice I paid the £4 a month for better service. This shocking awful service I would give back if I could The worst is you phone c... See more
I purchased a Candy dryer on 10/01/2024. As of today (24/09/2025), 623 days have passed, which is about 89 weeks. Using it only once a week means I have used it less than 90 times in total. Despite su... See more
Bought a Candy washing machine at the end of August 2025. Two months later and an error code, water left in the drum and a load of half washed washing!!! Tried to phone their customer service which al... See more
Another candy/ Hoover tumble dryer to last just over 12 months and be unable to repair. I will never buy from this company again, I only bought the last one because I hadn't realized candy and Hoover... See more
Had numerous emails and text saying engineer would be at mine between 11-1 waited in. No one showed up. Rang them was told parts not arrived even though it's been 8 days! Said surely engineer knew th... See more
I bought this candy washer dryer on 12/09/2023 and the drum paddle has come off. Candy wanted nearly £240.00 to come out and fix it even though it’s still working. I haven’t got their extended warrant... See more
I bought a Candy tumbler dryer last August. I have received a recall letter saying don’t use it as it is a fire hazard. I went through the protocol to have someone come and fix the appliance but have... See more
Bought a brand new Candy/Hoover washing machine, during the cycle the internal drum continually hits the external casing, it's 2 days old !!, done 2 light washes, £180 call out repair ABSOULTE DISGRAC... See more
Do not buy any Candy or Hotpoint products . Useless customer service and attitude. Also do not use D&G which provide warranty service as add on. The repaired our washing machine and then left the part... See more
Purchased Candy Smart Touch June 2022. Yesterday the drum dropped which sounded like an earthquake. I honestly can’t be bothered nor have the time to try and contact the company as it seems an awful... See more
As a registered deaf person, I have to rely on other people to make calls for me. After spending 5 minutes listening to rubbish on the phone, my neighbour finally got to speak to someone. After the u... See more
Oven dial does not make any sense. Bought from AO who would only have given a percentage of the cost if returned, because it had been used for a short period of time. Can't tell which dots line... See more
Candy CSOEH9A2DE Wifi Connected 9Kg Heat Pump Tumble Dryer We are a family of 5 and I really wish I had not purchased the above appliance as takes forever to dry. I called engineer out as thought i... See more
HOOVER CANDY haven’t been able to repair or get the necessary parts to repair my new but non-working fridge freezer. The repair guy originally misdiagnosed the issue and on his second visit said h... See more
After three weeks our fridge/freezer water dispenser broke. I was very specific about the problem and was assured the repairer would carry spares . It took a week to get an appointment and the technic... See more
Recently bought a Candy CSE C9DF Tumble dryer. Item bought at end October 2025 from Curry’s. Don’t bother the item is not user friendly which goes the same to be said about Curry’s and Candy Cust... See more
I have had the repair service cancelled at last minute and automatically rebooked for a week later, after having booked a day off work. When I have attemped to contact Candy, I am placed on a WhatsApp... See more
Total joke. 80yo in laws used washer about 8 times same fault on filter twice. A week to come out then get a time of 6.30-8.30 am for an elderly couple one of whom is suffering with Parkinson’s and Di... See more
If I could give no stars that’s what I would give. Tumble dryer bought in March 2024 completely unusable by May 2025. Customer service non existent with a response of “sorry your product is out of... See more
A few months ago we had a letter to stop using our tumble dryer because it was from a faulty batch and a fire hazard. We waited ages for an engineer to come and replace the part and now we have had... See more
Fridge freezer 4 months old completely broken down. Didnt turn up for first repair, cancelled second repair and ordered a part but nobody could tell me how they know what part is required as they stil... See more
I would give this a 0 if I could- worst costumer service ever and very poor machine. Do yourself a favor and don’t buy anything from this brand! Have been trying to contact them for weeks to fix my wa... See more
I bought a Product: Washer Dryers - Candy - CSOW4856TWMBB680 - 3102013925090398 on 25th August 2025 at Currys, now the door gasket is broken - 2 months 2 weeks after buying it. I rang Candy repair... See more
If I could give this company zero stars, I would. It’s been a full year since Hoover Candy told me to stop using my dryer because it’s a fire risk, and I still don’t have a replacement, a refund, or... See more
⚠️ Avoid this tumble dryer and the company behind it. Mine has been recalled three times. Each time I’m left waiting weeks for an engineer, unable to use it in the meantime. What’s worse is the... See more
My Candy washing machine is less than 2 years old, but out of the 1 year warranty. There is a sharp part on the metal drum inside the washing machine that is snagging all my clothes. Lots of stuff rui... See more
Up until a few months ago we had a secondhand tumble dryer which we had 10years and it was old when we bought it .. we could do a production line with washing and drying 1hr quick wash and 1 hour dry... See more
Tumble dryer broken 6 months after purchase. Impossible to get a human being on the phone to arrange for a service engineer to call. Two weeks after reporting the fault and they haven't given me a d... See more
The slimline Candy CD1 454 dishwasher I have in my kitchen is the worst appliance I have ever had. It is so bad that I am writing this review for a product I did not buy. It was a neighbour's donation... See more
WIth the last update Samsung GAlaxy S25 Android phone the start button is covered by the phone's task bar, so it is impossible to use the app. Do something quickly!
It will be 2 weeks without my fridge freezer, the engineer was due today, didn't turn up "couldn't find the address" now I have to wait another week for an engineer to maybe turn up!!
I received a safety notice on the 13-9-25 about the heat pump on my Candy tumble dryer and was told to unplug the machine until it was checked. I have contacted Candy on a weekly basis but they could... See more
Do not go anywhere near this company. They are shocking!
After having an issue with my new tumble dryer, I tried to reach customer support for some assistance but was instead put through to a 'digital chat bot', where I spent the majority of the conversatio... See more
Candy smart condenser dryer is anything but smart. Everything takes an absolute age to dry. It then thinks items are dry and spends ages blowing cold air. Have to turn the machine off and on aga... See more
Absolutely ergonomically worst experience: dishwasher requires special plates size, the fridge just wont close properly and shelves haven't been thought through at all! you can't put a tall bottle ins... See more
Bought a candy oven in September only had it 2 months and it stopped working no display no power at all checked fuse and different power socket still not working contacted retailer and they gave me... See more
1.4
Bad
4K reviews
Terrible service and quality
I bought a washing machine just 6 months ago, and it has already broken. When I contacted them, I was told the issue was due to "accidental damage" and therefore not covered under the guarantee. No clear definition was given for what they consider accidental damage, and when I challenged the engineer, he had no answers.
To make matters worse, they charge £160 for a call-out fee if they decide it’s accidental damage – and surprise, after just 2 minutes, they concluded it was accidental damage with zero proof!
Absolutely disgraceful service and a complete lack of accountability. The build quality is awful. Save yourself the stress and money – spend a little more on a brand that values its customers and provides a proper guarantee.
17 July 2025
Unprompted review
Aftercare Service from Candy – Highly Impressed!
I bought a Candy washing machine in late July 2024, and nearly a year later (early July 2025), it developed a small leak. I contacted their service team and was genuinely impressed by how smoothly everything was handled.
I received a text the night before the scheduled visit with a clear two-hour time slot, and the engineer arrived right on time. He was professional, friendly, and efficient. He quickly identified the source of the leak, showed me exactly what the issue was, and fixed it there and then without any fuss.
As a bonus, he even gave me some helpful tips on how to prevent that awful black mould that often appears in the detergent drawer – advice I really appreciated.
It’s so refreshing to see a company stand by their products with such reliable and courteous aftercare. Excellent service from start to finish – thank you, Candy!
11 July 2025
Unprompted review
Candy Smart Pro 8KG only 6 months life…
Candy Smart Pro 8KG only 6 months life - stopped working after 6 months. Is it possible to get a new machine or a refund. I hate the fact that they might do a visit, replace every part and it still won't work properly and the warranty will be out.
30 June 2025
Unprompted review
This is third Candy Heat pump tumble…
This is third Candy Heat pump tumble dryer in 2 years. They seem to stop working in less than a year or so and just stop sending water to the reservoir. ( Compressor goes bad according to engineer) Prior to this we had 2 Hotpoint Heat pump tumble dryers which had same issue. So now were at 5 units albeit i think they are all the same underneath. We get new units with our warranty but its become a real hassle as these are built in units so not that easy to install as these are same model but not same size for door fittings which is odd. All we can do now is wait for somebody like Bosch to build a heat pump Built in unit but until then were in this endless loop of misery
27 June 2025
Unprompted review
We purchased a candy washing machine in…
We purchased a candy washing machine in 2023 and it’s been used for 18 months its been used 3 times a week. I have taken out an insurance for 12 months at £19.99 to have it repaired. The bearings have gone and it’s being repaired which is a complete strip down of the machine. If I realised what a big job this was I would have purchased a new one. The fitter was very professional but then informed me I have to get fid of the drum.
25 June 2025
Unprompted review
Candy Washing Machine Nightmare
We bought a Candy Washing Machine before Christmas and already the rubber seal has split. We booked an engineer to come fix it it took 5 days for this. It was booked in between 11 and 1 on a Saturday and he appeared 8 minutes to 1!
He had a look at it and turns out they ordered the wrong part now we have to wait a week for a repair! We have two disabled kids who get changed multiple times a day this is my worst nightmare!
21 June 2025
Unprompted review
HOOVER CANDY can’t procure its own parts!
HOOVER CANDY haven’t been able to repair or get the necessary parts to repair my new but non-working fridge freezer.
The repair guy originally misdiagnosed the issue and on his second visit said he needed parts to repair our new fridge freezer.
Two weeks on HC are unable to procure the necessary parts, unwilling and unable to give a timeframe, unwilling and unable to provide a replacement, unwilling and unable to do a proper job
Faulty new fridge, no parts, no repair
Don’t buy HC
19 June 2025
Unprompted review
My nine month old washer dryer no…
My nine month old washer dryer no longer spins. I. Contacted candy service but they would do nothing to help me because although l could tell them when it was purchased and registered with them l couldn't show them the receipt. My husband had the receipt on his phone but he died a few weeks ago and his phone went missing in the hospital. They were totally uncaring and basically couldn't have cared less. I was very upset. During this difficult time l have had to deal with many organisations and companies they were all so kind and helpful except for Candy. I will never buy another Candy product again. If it was possible l would give them no stars. Heartless service.
8 June 2025
Unprompted review
Cracking condensor bottles
We have had a Candy Condensor Dryer for the last 2 years - mechanically sound - the critical issue is the number of condensor water containers (clear plastic/hangs on door)we've been through. They keep cracking - we've been through 5 or 6 in 18 months or so - £30 a pop each time, so have spent nearly the same amount of money on plastic containers as the original cost of the dryer. There is a design flaw in the bottles - don't but a Candy or Hoover condensor dryer with the clear plastic door mounted bottles - flawed and an utter pain...
7 June 2025
Unprompted review
I would have given no stars if it was…
I would have given no stars if it was possible. Called customer services over a faulty item and Paul on the other end of the phone was most unhelpful. Called through to AO where we purchased the appliance and was given FIVE STAR service.
6 June 2025
Unprompted review
The worst company I've ever dealt with
The worst company I've ever dealt with, we've been without a washing machine for a month now while they give us the runaround on our spare part. Eventually they said we just have to buy a new machine, having told us on multiple occasions that our part is in transit.
3 June 2025
Unprompted review
Three month old dishwasher faulty.
Three month old dishwasher faulty.
Firstly got told we have to upgrade and pay for better warranty before anyone could come out to see the faulty dishwasher....
Then engineer found the fault, and ordered part for this, was told it would take one week....
Now four weeks later, still waiting for someone to get in touch!! We try calling but nothing happens...
Do yourself a favour, and don't buy this brand there after sale service is shocking!!
2 June 2025
Unprompted review
Absolutely disgusting customer service
Absolutely disgusting customer service. I work with a vulnerable adult who has complex health needs he was supported to buy a new washing machine 14 months ago which is completely broken. The repair insurance was taken out and when the repair guy came he said it had been over filled (two towels and a dressing gown) and it needed a part which would take about a week to come. Have just received a text to say that his repair appointment time is between 6.39am and 8.39am. I went on to the chat to explain that due to my clients health needs a 6.39am appointment would mean he would have to get out of bed at 4.39am to be ready for a visit two hours later. No help or sympathy whatsoever from customer services all they could offer to do was cancel his appointment to god only knows when
2 June 2025
Unprompted review
Candy fridge freezer CCH1S513EWK, only one shelf
There is only one shelf. You need to message Candy to get the link to purchase one and it will cost approximately £60. The fridge freezer seems like good value until you factor in the additional cost for a shelf.
Also the shelf in the door is very narrow and will only hold a large milk container if placed sideways.
My fault for not reading the reviews about the shelf - if I had then I would have purchased a different fridge freezer.
I purchased it from Argos and their service was excellent.
30 May 2025
Unprompted review
Worst washing machine
Bought the Candy washing machine in 2023, it's not worked properly. Have had 5/6 engineers out in 2 years & still the same problem. Keeps moving, jumping out! Am now finally getting rid of it. Do not buy it
22 May 2025
Unprompted review
"waiting on parts" forever......
6 month old washer , faulty door latch. they sent a guy around to look at it. he said he would be back with parts . 3 weeks later they are still "waiting on parts" its taking the piss. i could get the parts myself and have them delivered the next day. its intentional sludge . institutionalised and weaponised incompetence put in place to dissuade people from claiming on there warrants,
27 May 2025
Unprompted review
Issue in Candy products due to poor quality materials
The base material used in Candy products seems to be not good. We used a candy washing machine from Aug 2022 to Dec 2024 and within 2 years the body frame got rusted due to an internal leak from detergent compartment and the machine became not usable (due to high noise, vibration and non steadiness). Hence, based on my experience I would not recommend users to buy this product and end up in similar situation, until they use good quality materials for internals.
27 May 2025
Unprompted review
If I could give no stars that’s what I…
If I could give no stars that’s what I would give. Tumble dryer bought in March 2024 completely unusable by May 2025. Customer service non existent with a response of “sorry your product is out of warranty”.
Incredibly disappointed and actually quite angry.
26 May 2025
Unprompted review
3 year old washing machine main board…
3 year old washing machine main board failed making it an economical write off , crap build quality , wouldn't by anything from Candy again.
23 May 2025
Unprompted review
Fire hazard.
We had a candy tumble dryer. It caught fire whilst plugged in but the programme was off. The company treated us despicably. It burnt through our kitchen and the company took no responsibility. This has happened to others, there are reports available online. All we asked for was the initial cost of the machine as we claimed through our house insurance for everything else - the emails I've received, and kept, told me I should have claimed off our house insurance for the dryer. No assistance whatsoever. I am taking it further. We were lucky we were alerted to the fire - be aware before buying.
14 March 2025
Unprompted review
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