Purchased a hoover hob on the 15/05/2025 .After 7 months my wife and I noticed the coating coming off the pan supports revealing the metal underneath .I contacted candy hoover thinking they would be g... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Bought a candy tumble dryer in September 24. Only had it 5 weeks and the motor broke. Engineer came and replaced the motor. That motor lasted 3 months then broke. Another engineer came and replaced th... See more
Payed a bit extra to buy a heat pump tumble dryer to save money long term on energy bills. Unfortunately I bought a Candy. Condenser failure less than two years old. Engineer who diagnosed the fault s... See more
Washing machine is a terrible product and works erratically at best. Motherboard failed after 3 months and replaced part has failed numerous times since and having to work between smart touch (only so... See more
I bought a heat pump tumble dryer a few years ago, had a few messages & letters to say it’s a fire hazard & to unplug and don’t use, its now November and still haven’t had an engineer out, I’ve messag... See more
Disgusting customer care. I tried to register the appliance for warranty to find the online portal not in service. I called and got a hard sell routine for an extended warranty. When I declined s... See more
Absolutely awful. My new dryer barely lasted past 6 months before breaking. Trying to get any assistance from them, despite still being under warranty has been painful - initially it was my fault (i... See more
Utterly atrocious Utterly atrocious . Bought a new tumble dryer. Got a letter on 9th August saying “do not use - dryer is dangerous”. Then it has taken them until 2nd December to give us a date to re... See more
Candy washing machine is absolutely usless. The control bord keeps blowing any time we have a power outage. Even when unplugged before a power outage the plugged back in after it . Absolutely... See more
Follow up to the 6.30-8.30am window to repair a new washer - 80yo with Parkinsons and dementia forced out of bed to be ready for 6.30am, GUESS what no show from Engineer, so I rang CSD who wouldnt tal... See more
We bought a new build house with candy hoover appliances in. Oven, hob, dishwasher. I have never found appliances so infuriating, the oven broke the first time it was used, then the hob a month later.... See more
Had a 20k kitchen installed and couldn’t be happier…… except the fact my hotpoint was out of stock and they replaced it with a candy. What an absolute wreck of a brand. Sounds like a plane taking off... See more
Bought a candy dishwasher in August it has hardly worked man been out twice I paid the £4 a month for better service. This shocking awful service I would give back if I could The worst is you phone c... See more
I purchased a Candy dryer on 10/01/2024. As of today (24/09/2025), 623 days have passed, which is about 89 weeks. Using it only once a week means I have used it less than 90 times in total. Despite su... See more
Bought a Candy washing machine at the end of August 2025. Two months later and an error code, water left in the drum and a load of half washed washing!!! Tried to phone their customer service which al... See more
Another candy/ Hoover tumble dryer to last just over 12 months and be unable to repair. I will never buy from this company again, I only bought the last one because I hadn't realized candy and Hoover... See more
Had numerous emails and text saying engineer would be at mine between 11-1 waited in. No one showed up. Rang them was told parts not arrived even though it's been 8 days! Said surely engineer knew th... See more
I bought this candy washer dryer on 12/09/2023 and the drum paddle has come off. Candy wanted nearly £240.00 to come out and fix it even though it’s still working. I haven’t got their extended warrant... See more
I bought a Candy tumbler dryer last August. I have received a recall letter saying don’t use it as it is a fire hazard. I went through the protocol to have someone come and fix the appliance but have... See more
Bought a brand new Candy/Hoover washing machine, during the cycle the internal drum continually hits the external casing, it's 2 days old !!, done 2 light washes, £180 call out repair ABSOULTE DISGRAC... See more
Do not buy any Candy or Hotpoint products . Useless customer service and attitude. Also do not use D&G which provide warranty service as add on. The repaired our washing machine and then left the part... See more
Purchased Candy Smart Touch June 2022. Yesterday the drum dropped which sounded like an earthquake. I honestly can’t be bothered nor have the time to try and contact the company as it seems an awful... See more
As a registered deaf person, I have to rely on other people to make calls for me. After spending 5 minutes listening to rubbish on the phone, my neighbour finally got to speak to someone. After the u... See more
Oven dial does not make any sense. Bought from AO who would only have given a percentage of the cost if returned, because it had been used for a short period of time. Can't tell which dots line... See more
Candy CSOEH9A2DE Wifi Connected 9Kg Heat Pump Tumble Dryer We are a family of 5 and I really wish I had not purchased the above appliance as takes forever to dry. I called engineer out as thought i... See more
HOOVER CANDY haven’t been able to repair or get the necessary parts to repair my new but non-working fridge freezer. The repair guy originally misdiagnosed the issue and on his second visit said h... See more
After three weeks our fridge/freezer water dispenser broke. I was very specific about the problem and was assured the repairer would carry spares . It took a week to get an appointment and the technic... See more
Recently bought a Candy CSE C9DF Tumble dryer. Item bought at end October 2025 from Curry’s. Don’t bother the item is not user friendly which goes the same to be said about Curry’s and Candy Cust... See more
I have had the repair service cancelled at last minute and automatically rebooked for a week later, after having booked a day off work. When I have attemped to contact Candy, I am placed on a WhatsApp... See more
Total joke. 80yo in laws used washer about 8 times same fault on filter twice. A week to come out then get a time of 6.30-8.30 am for an elderly couple one of whom is suffering with Parkinson’s and Di... See more
If I could give no stars that’s what I would give. Tumble dryer bought in March 2024 completely unusable by May 2025. Customer service non existent with a response of “sorry your product is out of... See more
We have had a Candy Condensor Dryer for the last 2 years - mechanically sound - the critical issue is the number of condensor water containers (clear plastic/hangs on door)we've been through. They kee... See more
A few months ago we had a letter to stop using our tumble dryer because it was from a faulty batch and a fire hazard. We waited ages for an engineer to come and replace the part and now we have had... See more
Fridge freezer 4 months old completely broken down. Didnt turn up for first repair, cancelled second repair and ordered a part but nobody could tell me how they know what part is required as they stil... See more
I would give this a 0 if I could- worst costumer service ever and very poor machine. Do yourself a favor and don’t buy anything from this brand! Have been trying to contact them for weeks to fix my wa... See more
I bought a Product: Washer Dryers - Candy - CSOW4856TWMBB680 - 3102013925090398 on 25th August 2025 at Currys, now the door gasket is broken - 2 months 2 weeks after buying it. I rang Candy repair... See more
If I could give this company zero stars, I would. It’s been a full year since Hoover Candy told me to stop using my dryer because it’s a fire risk, and I still don’t have a replacement, a refund, or... See more
⚠️ Avoid this tumble dryer and the company behind it. Mine has been recalled three times. Each time I’m left waiting weeks for an engineer, unable to use it in the meantime. What’s worse is the... See more
My Candy washing machine is less than 2 years old, but out of the 1 year warranty. There is a sharp part on the metal drum inside the washing machine that is snagging all my clothes. Lots of stuff rui... See more
Up until a few months ago we had a secondhand tumble dryer which we had 10years and it was old when we bought it .. we could do a production line with washing and drying 1hr quick wash and 1 hour dry... See more
Tumble dryer broken 6 months after purchase. Impossible to get a human being on the phone to arrange for a service engineer to call. Two weeks after reporting the fault and they haven't given me a d... See more
The slimline Candy CD1 454 dishwasher I have in my kitchen is the worst appliance I have ever had. It is so bad that I am writing this review for a product I did not buy. It was a neighbour's donation... See more
WIth the last update Samsung GAlaxy S25 Android phone the start button is covered by the phone's task bar, so it is impossible to use the app. Do something quickly!
It will be 2 weeks without my fridge freezer, the engineer was due today, didn't turn up "couldn't find the address" now I have to wait another week for an engineer to maybe turn up!!
I received a safety notice on the 13-9-25 about the heat pump on my Candy tumble dryer and was told to unplug the machine until it was checked. I have contacted Candy on a weekly basis but they could... See more
After having an issue with my new tumble dryer, I tried to reach customer support for some assistance but was instead put through to a 'digital chat bot', where I spent the majority of the conversatio... See more
Candy smart condenser dryer is anything but smart. Everything takes an absolute age to dry. It then thinks items are dry and spends ages blowing cold air. Have to turn the machine off and on aga... See more
Absolutely ergonomically worst experience: dishwasher requires special plates size, the fridge just wont close properly and shelves haven't been thought through at all! you can't put a tall bottle ins... See more
Bought a candy oven in September only had it 2 months and it stopped working no display no power at all checked fuse and different power socket still not working contacted retailer and they gave me... See more
1.4
Bad
4K reviews
Today another candy fridge freezer…
Today another candy fridge freezer stopped working less than 2 years old , do not buy candy shit
22 May 2025
Unprompted review
I have bought a tumble dryer off them…
I have bought a tumble dryer off them and it is excellent value for money and works well
10 February 2025
Unprompted review
Do not buy any Candy or Hotpoint…
Do not buy any Candy or Hotpoint products . Useless customer service and attitude. Also do not use D&G which provide warranty service as add on. The repaired our washing machine and then left the parts behind without instructions. We had to call to find our that it our responsibility for disposing the parts such as large drums and supports.
15 May 2025
Unprompted review
Would never buy from candy again
Would never buy from candy again.
Bought a washing machine on the 12th of jan 2024 and it’s broke completely the motor is gone.
Can’t get threw to any one from customer help to see
Or to get my free parts
11 April 2025
Unprompted review
Unhelpful customer services and poor quality products with exhorbatant spares
I have two Candy/ Hoover appliances - a washing machine and a fridge freezer.
The washing machine has NFC to allow control and updates on progress - the app has never been able to communicate - which makes this rubbish.
The machine has a countdown timer to when the wash will finish.
The drum can stop spinning with 3 minutes remaining - and will jump from 2 minutes to complete - OK - not so bad 2 minutes out - but the other day, it said one minute remaining with the drum still with water in it - and maybe 15 minutes later, it said 18 minutes remaining!
Recently, a wash that says it will take 2hrs49 mins (from memory) took just shy of 4 hours!
So what is the point?
As for the fridge freezer, it has a water cooler (not that was a requirement), but has never been used as the constraints on it are quite large - a cheap water bottle in the fridge is better.
It also takes a lot from the door space, so my previous fridge could hold 2x 6 pint milk bottles. This, I can get two 2 pint milk bottles - so my milk bottles have to go in the main body of the fridge - but need to have their lids above the liquid level to avoid leaks - which takes most of a shelf - so appalling use of space.
A couple of months ago, a freezer drawer broke (in normal use) - something I have never heard of before in my life, so I looked for an approved replacement - c. £75 on a fridge/ freezer that cost about £300!
The drawer would have cost £s to make, so this is extortion.
I contacted Customer Services, who said it was nothing to do with them - but it turned out it is a subsidiary, and they would get the parts/ ... from the company - so it is something to do with them!
Had the replacement been at a reasonable price, I would have bought it, and grumbled that it shouldn't have broken, but ...
I did tell them they could have the choice of replacing the item that should never have failed, or never have another purchase from me ever again.
They made it clear they would rather lose a customer (who is very loyal) rather than be pragmatic.
Overall, poor products that don't work as advertised; insulting behaviour re: spares and customer services that don't help.
Avoid!
7 April 2025
Unprompted review
Candy Smart Pro condenser tumble dryer
Candy Smart Pro condenser tumble dryer. Avoid like the plague!!!! Pooly made junk. Door seal expanded and pulled loose after only a few months of use. The lint trap is poorly made and gaps allow lint to clog up the condenser. Having to wash out lint blocking the condenser foils should not be my concern. I had a repair man come out to repair the door seal as it was under warranty. I asked him to put a new one on. He insisted it would be ok if he pushed the old one back in. It fell out a month later. Junk!!!!
18 February 2025
Unprompted review
Candy dryers rarely work
Candy dryers rarely work. I work in a residential setting where we use candy dryers, there are always breaking down. At least in work they get serviced. Unfortunatly my landlord also has a candy washing machiene which is shared between 6 flats, the candy dryer is on pause all the time, light is on but wont start.
18 April 2025
Unprompted review
Worst Customer Service I've Ever Experienced – Avoid Candy/Hoover!
I purchased the Candy CDPN 1L390PW-80 dishwasher in June 2023, sold with the promise of Simply-Fi app connectivity, which was a key feature. Now, less than two years later, that app has been discontinued without any replacement. To make matters worse, the control panel icons have worn off after minimal use, making the appliance almost impossible to operate properly.
What makes this experience even more infuriating is the complete lack of customer service. Despite multiple attempts to contact Candy/Hoover, including a formal escalation to their key account escalations team, I have received absolutely no response. I have been ignored completely — no acknowledgment, no follow-up, nothing.
This is a complete and utter failure on Candy/Hoover’s part, and their disregard for their customers is appalling. They’ve sold a product with misleading features and are now refusing to honour their commitments. If you value accountability or expect any form of support after purchase, do not buy from this company.
I will never be purchasing from Candy or Hoover again, and I urge anyone considering their products to think twice before wasting your money on faulty products and non-existent customer service.
7 April 2025
Unprompted review
Awful Customer Service!
We had an engineer out to look at our freezer due to some of the bread and other things not feeling completely frozen. Not only has this happened again, they also damaged our not even a year old (at that time) flooring! Scuffed beyond repair. We have been quoted around £200 for a replacement vinyl flooring and all we were offered was £30 as a “goodwill gesture” really really shocking customer service. And have now taken that back and told us to make a claim on our own home insurance! Which will only sting us when we make a claim and our premium goes up next year! Very very disappointed. My advice would absolutely be to go elsewhere!
6 February 2025
Unprompted review
Purchased Candy Smart Touch June 2022
Purchased Candy Smart Touch June 2022. Yesterday the drum dropped which sounded like an earthquake. I honestly can’t be bothered nor have the time to try and contact the company as it seems an awful long stressful process via reviews. A machine at 2 years and 10 months old shouldn’t do this even though it’s been maintained with the correct machine cleaners. I have ordered another brand rather than wasting time. Never again will I buy Candy and definitely do not recommend
12 April 2025
Unprompted review
I cannot recall ever dealing with such…
I cannot recall ever dealing with such an incompetent company. A simple washing machine repair is all that's required yet I am faced with missed appointments, appointments changed without contacting me, engineers not ordering parts, engineers arriving with no clue as to the issue and a call centre team who clearly do not care and are more focused on their marketing speech than actually helping customers. I have zero confidence in any date that I am provided with. Ridiculously bad.
10 April 2025
Unprompted review
Candy smart touch dryer
Candy smart touch dryer, 5 months old ,absolutely no idea how it works , never gets hot on any cycle ,had it running for hours the clothes come out wet .an absolute wast of money and time.candy ... never again
3 April 2025
Unprompted review
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY. THEY ARE LIARS - ADVERTISE THIER APPLIANCES AS SMART BUT THEY DO NOT CONNECT WITH WI-FI. If you are looking for smart device AVOID CANDY LIKE A PLAGUE. They do not answer mails, dont care about you only about your money and treat you lie a idiot. I bought their Candy CF 5C7F0W-80 dishwasher. I chcked carefull on every possible website to be sure its app controlled. So i bought it. But ITS NOT COMPATIBLE WITH WIFI - CANDY IS LYING. There is no possibility to connect dishwasher to WI-FI. Thats was the only reason i bought this dishwasher. I FEEL CHEATED AND SCAMMED!!!! AVOID ANYTHING FROM THIS COMPANY. After payment they just don't care about your future problems with your purchase. Remeber - YOU HAVE BEEN WARNED. Be smart not fooled!!!!
20 December 2024
Unprompted review
Darren and Dominic were brilliant-thank you
Darren and Dominic came to fix our washing machine and magically did so, just when I thought that it was on its last legs. They were very professional, efficient and friendly and I would definitely recommend them. Thank you.
28 March 2025
Unprompted review
Absolute joke of a company bought a…
Absolute joke of a company bought a dryer 8 months ago and the fans already gone in it . Rang for an engineer to come out and fix it and he doesn't even have a fan on the van what engineer has nothing basic . Anyway 3 weeks later and the fan still hasn't been delivered to the engineer so no dryer with 4 kids and 2 adults Absolute disgrace Will NEVER buy hoover/candy crap again
28 March 2025
Unprompted review
I booked a repair with Hoover Candy…
I booked a repair with Hoover Candy Customer Service (Stephen) and was told I would receive a text within 48 hours with a scheduling link. That text never arrived. After waiting five days, I called back to follow up—especially since Hoover Candy had already charged me £170.
I then spoke with Amir, who asked me the same questions I had already answered, despite my details supposedly being on file. After a 20-minute hold while Amir consulted his senior advisor, James (who refused to speak with me directly), I was told that no engineers actually service my area. This means that from the moment I booked, they knew no repair could take place—yet I was never informed, and my money was still taken. When I asked why I wasn’t notified and refunded immediately, I received no clear answer. I then requested an immediate refund and an email confirming our conversation.
This level of incompetence is unacceptable. Save yourself the hassle—I will never be purchasing from Hoover Candy again.
25 March 2025
Unprompted review
il never buy anything candy again,my…
il never buy anything candy again,my dryer was only got in november ,and im still here 2 half weeks later no one come to fix it yet ,dont ever buy from them because i have already bought from them before a dryer and it gave up after a year i taught it was just bad luck but this one only lasted 3 months ,do not buy from candy ,they shouldn't even get one star
24 March 2025
Unprompted review
They will send you the wrong part…
They will send you the wrong part numerous times just to try and get you to either pay for an engineer to come or buy another appliance (I put right model and serial number in verified by candy customer service)
21 March 2025
Unprompted review
Tumble dryer plug blew up and set fire…
Tumble dryer plug blew up and set fire to the socket, luckily I was home .... I wish I could post some pictures of the damage caused by candy tumble dryer. I will never ever buy any candy product again.
14 March 2025
Unprompted review
Candy washing machine is awful and SHOCKING faulse reviews
Bought a candy washing machine. It doesnt work well.
The washing comes out not smelling good or clean despite using more liquid and longer washes than previous machines I've used.
The timer function doesn't seem to work on the times expected.
Louder than old machines.
Strange as I bought this based on the very good reviews.
13 March 2025
Unprompted review
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