Dyson Reviews 128

I am writing to express my frustration and dissatisfaction with the service I have received regarding my broken Air Wrap, which I sent to dyson facility for replacement on January 10, with a label provided by dyson. Since then, I have been without the product and have had to follow up multiple times to get any clarity on the status of my replacement.

On my initial call after sending the Air Wrap, I was informed that the replacement would be shipped to me by February 5, 2025. However, after not receiving the item, I called again on February 11, only to be told that they could not provide me with any information on the status and asked me to call back. February 12 when I called, I was informed that it could take another couple of weeks before I receive my Air Wrap.

Feb 22, still no update on the replacement. I called again and spoke to supervisor. They are blaming me for apparently creating my own shipping label and sending to the wrong warehouse, which is completely false. I used a shipping label provided by them to purolator. I have been told time and time again, wait 24 business hrs, wait 48 business hrs etc. with no resolve.

This delay has been incredibly inconvenient, especially given that I’ve been without a product for two months now, and it seems that there is little transparency around when I will actually receive a resolution. As a brand marketed as high-quality, I expect a higher standard of customer service, particularly in resolving issues like these promptly and clearly.

I bought a refurbished vacuum cleaner. 2 days later they are $170 off. They refuse to grant me this discount on the pretext that I bought a refurbished one. Oh yes, I forgot, I can't return it either. I've never experienced this with a company. It's almost dishonest!

The worst company I ever dealt with.my Airwrap didn’t work I bought it refurbished. I contacted them to exchange I got 6 different people to talk how or what I should do. First of all I wasn’t aware I can’t get my money back if refurbished, Airwrap came dirty, with scratches and the box saying it’s been cleaned and as new. Not at all!!! Then asking me to stay home and purolator will pick it up and send it for free. Waiting but purolator never contacted me to pick it up as they had no idea I had something to ship!! So now emailed them to learn that actually ‘we don’t pick up from home’ while the guy online said I don’t even need to print the label as they’ll do all for me. Today I called and the guy said they don’t deal with Airwrap to pick it up as they’ll customer has to go and drop it at purolator. The label he sent in email can’t even open so who is F saying the proper order?!? Everyone in that company send the same ‘sorry for inconvenience’ letter and how they understand the frustration and problems. It’s BS. Sell the good machines for that money!!!! That’s my first and last Dyson I bought as there is better out there. I wish I read all the reviews here as I don’t think I’ll ever have any Dyson. I should be using my Dyson for a month now and I don’t have any money or Dyson!! Scammers!!

Dealing with a frustration situation regarding my Dyson replacement and refund
I will file complaint with a consumer protection agency or a local consumer affairs office

Dyson's warranty client care team is very unprofessional. They are not standing behind their product and not honoring their warranty terms. Muskan, Sadiq, Kanaka, Hose, Ankit are extremely unprofessional people - and treating their customers (especially long term, loyal customers) unfairly. I still have 1 year left in my product warranty, and I will continuously keep fighting until end. This is not what I was expecting from Dyson, very frustrating.

Avoid Dyson at all costs – you'll regret it.

I purchased a Dyson V15 Detect, and within less than a year, the brush bar attachment for hardwood floors stopped working. Despite regularly cleaning out dust and hair from the machine every three months and taking good care of it, the vacuum failed in under a year. For a premium, expensive product, this was deeply disappointing.

The real nightmare started with Dyson's customer service, which has been nothing short of abysmal and disgraceful. The representatives are inconsistent, often providing contradictory information, and seem more focused on pushing you off the phone than actually resolving the issue. I’ve now called Dyson close to 10 times, and 90% of their customer service reps have been scummy.

It’s now been 37 days without a vacuum, and I'm still waiting for a replacement. Dyson, a supposed premium brand, claims they need to inspect my return before sending out a refurbished replacement, but they somehow fail to ensure that the replacement remains available while the return of the old machine is processed. They lost the tracking number for my return, and after much effort on my part to track it down (calling Purolator multiple times and begging for it), I was told the replacement was out of stock at the particular warehouse. I was then offered the replacement from another warehouse from which it was in stock. After a week, and multiple calls I'm told that it's out of stock and that's why it hasn't been shipped yet. So we make zero progress over that week.

I then requested a brand new replacement, which was agreed to, but after another week, it still hasn’t been shipped.

Dyson's policy of not shipping replacements until the old unit is returned significantly slows down the process. Combine that with the incompetence across their customer service, warehouse teams, and other departments, and the entire experience has been an absolute nightmare.

Save yourself the frustration – don’t buy Dyson.

These products are a joke. I own not one but two vacuums, the full hairdryer curler kit and the hot cool fan, only one of them works well. The hair dryer is great right after you use it but within a half hour my head is a big frizz ball, I understand the lower heat changes things but my hair turns out fine if air dried so this product only produces frizz. The one vacuum was a refurb, a gift and it literally works for a total of 1-2 minutes, this is NOT an exaggeration as I have video footage to provide it. My second vacuum was purchased last less than two years ago and I now I can’t even vacuum 25 sq ft before it dies. I clean the filter and dust bowl after every use, I have only one old short haired dog and it’s mostly dust and crumbs that I vacuum. I will never buy this companies product again. The only reason why I did was because 12 years ago I purchased the hot cool fan and it’s still operating. Dyson is a shadow of the company it once was and as per the current agenda has decided to choose profits over quality. It’s only a matter of time without proper customer support and retribution for poor product quality that they will meet their demise.

What a joke when it comes to customer service and price match guarantee. I would like to comment that the following people in customer service did absolutely nothing Harjit,Priyanka,Samdararsh,Om, and Gurwinder. All of them kept telling me that the team will be in touch by email 7-10 days. Nothing after 11 days so once again it is the customer following up. My issue was price matching and the TEAM didn't even follow up or nothing. Customer service only gives me the SORRY because they are thousands of miles away that is easy to do. Why do you have a 30 day return policy if it takes over 2 weeks to receive it once ordered. So you get 2 weeks to decide? If you tell me that you would look at that situation if it came to that, then that was what the price match was just 2 weeks after. That is so nice to a senior who purchased this item.

I purchased a Dyson Vacuum 5 years ago. 4 years ago a part (dust bin) was not sealing properly. I contacted Dyson and they told me they would not cover the issue under warranty and that the part I would need to purchase was on back order. A year later I contacted Dyson again as the part was still unavailable. But, somehow, the chat agent was happy that she could send me the part at that time and at my cost. I threw out the old part and the new one arrived. WRONG PART! It did not fit my machine and Dyson clearly had my serial number so this mistake should not have happened. So, again, I contacted Dyson. They told me to wait for when the part is back in stock and then re-order (again at my cost). No other solutions. This has happened 3 more times. I contact the company and they deny any sort of help. Except today. They offered me 20% off a new vacuum if I traded mine in. I feel taken advantage of. There is nothing I can do as the part hasn't been available for 4 years. They offer no solution and no help. I have a 1000$ piece of garbage taking up garage space. There is literally nothing I can do to fix this. Dyson refuses to help. I have paid for a new part that they sent me in error. I have chatted with several agents. I have tried every suggestion (other than buying a new machine myself). What am I doing wrong as a consumer? Please, do not buy from this company. The lack of support and sudden missing parts that never come back into stock tells a big story about how they operate. Every interaction I have had with an agent ended in an offer from them to me to spend more money. Disgusting Dyson.

Will not support products, when simple google search shows that there are very common problems, ie design defects. In my case it’s about the Purifier Humidifier. The pump column and electronics are clearly very know issues yet a solution via FB Messenger is 20% off a new machine if I bring my old one in. Absolutely unreasonable for a 1000$ machine with a design issue. Also, the official Dyson support email that I’m unable to post in this review….in the auto reply I received from that address, it says this address is “not a monitored inbox”. What??? Clearly
I’m not the only one who’s experienced this evasive service.

I have purchased 5 of the Dyson Hot /cold air purifiers, 4 Dyson vacuums and a Dyson Hair dryer. The products work well until they fail which when the nightmare of Dyson service begins. Dyson expects you to build a box for the product, pay for the shipping to Toronto area and then they will tell you if they will repair it and how much it will cost you. You are effectively cornered to pay whatever they ask or throw away the device or pay to have your defective product shipped back to you. This level of service for a company that charges such premium prices is unacceptable.

First of all customer service horrible and highly unprofessional and unfair.
2nd fake delivery date promises
3rd they will not find resolution
If you buying anything from dyson then you are getting a part time free job for yourself where you have to call again and again everyday for either your product or your refund
SCAM ALERT !!!! Dyson not trustworthy company to buy from .

Don't ever buy their battery operated products.

They will stop making battery very soon of your equipment and force you to upgrade making your equipment useless.
Bad company with very bad customer support who don't understand even English.

I ordered a refurbished airwrap from Dyson Official Outlet via Best Buy Marketplace. I had converted a year's worth of Air Miles into gift cards in order to afford the purchase.

Went to check my order status and found it had been cancelled. Contacted Best Buy and was told Dyson must have done it by accident.

Placed another order. It too was cancelled. Contacted Best Buy again and was told there may be a problem with my credit card information.

Placed a third order with a different credit card and contacted my original credit card company. No problems with my credit card. Also, no problem with the gift cards; I checked the balance. Triple checked all my info. No problems. Dyson then cancelled the third order.

Back to customer service and was told Dyson cancelled my order due to low stock, so I contacted Dyson, because their website said it was in stock. I was told it IS in stock and offered a price match. Then they reneged and said they can't price match to non-official stores. Then they discovered that it really is an official store, but they can only price match new items. Forty Five minutes later, I was told to place the order through Best Buy again and was assured Dyson would not cancel it this time.

I replaced the order and sent a message along with it not to cancel it. The next day...CANCELLED. Contacted Dyson again. They offered to sell it to me for a much higher price.

It shouldn't be this hard to buy something for the price they are asking! It's very shady to list items as on sale if they aren't willing to sell them for that price!

I was a die-hard Dyson fan. We have two vacuums from them and I've been recommending them to anyone who asks. I know they won't care, but I won't be purchasing from Dyson again. When our vacuum breaks, I'll be finding a dupe.

My Dyson stick vaccuum head stopped working a year after I bought the machine. The rest of the vacuum works fine.

I contacted Dyson since the machine is under warranty and they said they don’t have the part and have no idea when it will be available so the best option for me with only a year left on my warranty is to opt for a refurbished machine!!! I paid over 1500 dollars for this machine a year ago and it still is on warranty!!! I asked if I got the refurbished machine would my warranty then be void … it’s been crickets ever since. IMO they should replace the machine with a new one since it is still on warranty or the newest model not some refurbished one that might have more problems than my current one.

Dyson's Terrible Return and Refund Process – A Frustrating Experience

I’m beyond frustrated with Dyson’s return and refund process, and I feel it’s important to share my experience to warn others.

I purchased a Dyson Airwrap during Black Friday, but my husband also bought me the exact same model as a gift. Naturally, I decided to return the one I purchased. When the courier (Purolator) delivered the item on December 3rd, I refused the package right away. According to the tracking information, Purolator returned the product to Dyson’s warehouse on December 4th.

Since then, I’ve contacted Dyson’s customer service twice via phone and once through online chat to check the refund status. Every time, I was told the same scripted response—that I need to wait 14 business days for a refund. I even asked for a confirmation email about the return, but the representatives repeated that I would receive one on the 14th business day—nothing earlier.

Today, after contacting them again, I was finally informed that no return order had even been created for my case. This means that now they’ve only just created the return order, and I’ll have to wait another 2 to 10 business days for the refund to be processed.

I refused the package immediately without even opening it, and Purolator sent it straight back to Dyson’s warehouse. How does this kind of return take so long to process? Dyson had no hesitation to charge my credit card within minutes, yet I’m still stuck waiting weeks—possibly over a month—for my money to be refunded. And the worst part? No one at Dyson seemed to care.

After searching online, I found that I’m not alone—many customers have complained about Dyson’s slow, unorganized, and unhelpful return process. Their responses are always vague and dismissive, basically telling you to “just wait.” How can a company with such a premium reputation operate with such a terrible return system?

This experience has completely ruined my impression of Dyson, and I will never buy directly from their website again.

To anyone considering purchasing from Dyson’s official site—think twice.

I contacted oDyson to return my new Dyson vacuum that was not working properly. I was told to send it back to them by Purolator, and they would send me a new one as the part needed was not in stock. They sent me the self addressed box to use to do so. Nine weeks and 3 very long calls later, and I still haven't received the replacement vacuum. They talk nice, all apologetic, but they don't resolve anything.

I am a hair dresser , I purchased a pro sonic dryer few months ago , after one week stoped working . Send it back and got a new one , beginning of December exact on our busy time of work stopped working , after being on The phone for long time finally I was able to send it back , but I really need a hair dryer so I purchased another one , but only worked one day . honestly is this a premium brand or garbage ? Where is the manufacture ? Quality is horrible

Worst customer service I’ve ever experienced. Dyson claims to be premium, but it’s all an illusion. The vacuum costs a fortune and only works for a few months. Dyson is truly a scam, selling overpriced and low-quality products. The customer service team has been telling me for 3 weeks that I’m supposed to receive my replacement product. 3 calls, and I keep getting the same answer from a bunch of incompetent people who barely speak English. Worst brand ever. I will never buy Dyson again. Save yourself the trouble and look elsewhere.

very frustrating customer support...i was notified by purolator that my V8 origin was delivered to my house...i was outside for 3 hours -- zero delivery from purolator came to my house.......when contacting dyson for help...they advised me to wait another 5 biz days for my vacuum...in the meantime dyson has my $564.99 payment...very poor follow-up service to help the paying customer...
Order number: 1703680689 --- anita gallant, 4053 Jefton Crescent, Mississauga, Ontario L5L 1Z2 ---