Jet2holidays Reviews 431,315

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendliness, efficiency, and helpfulness, both at the airports and during flights. Consumers appreciate the well-organized transfers and the smooth, seamless service provided. People highlight the good value for money, the wide selection of holiday destinations, and the flexibility offered in terms of duration and board basis. The booking process is considered easy and user-friendly, especially through the app. Reviewers also appreciate the convenient locations of the hotels and the quality of service provided during the holidays. Overall, individuals express satisfaction with the holidays and the excellent service, often stating their intention to book with the company again in the future.

Based on these reviews

Rated 4 out of 5 stars
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The actual fights were on time with fair comfort for short haul. Cabin crew were professional and courteous. Transfers leave a bit to be desired especially return. The coach collected us from resort 4... See more

Rated 4 out of 5 stars
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Flights good, food & hotel good, weather good. Minor annoyances - sunbeds around pool crammed together with big empty spaces. Beach lovely though! Evening entertainment average, good dancers but s... See more

Rated 4 out of 5 stars
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Hotel Faro, Meloneras, G. Canaria, a fabulous hotel in many ways but the trendy lighting of LED filament type bulbs is no help whatsoever to people with impaired vision. The hotel could make this know... See more

Rated 4 out of 5 stars
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The hotel was as described. The flights were good. Particularly good was the cost of hold and cabin baggage included in the price where many airlines treat this as a chance to charge. One big let d... See more

Rated 5 out of 5 stars
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Jet2 Reps were very helpful all round, kept us informed without having to chase anyone. We used the same resort we'd been to with someone else last year and enjoyed a bigger apartment, an on site rep... See more

Rated 5 out of 5 stars
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Everything was good. Malaga airport had long queues for passport control both on arrival and departure but that is beyond jet2 control. Hotel was as described, went bed and breakfast, which was typi... See more

Rated 3 out of 5 stars
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Outbound airport staff friendly helpful, inboard airport staff rude unhelpful 20 or so stood around doing nothing .flight staff good but I had pre paid extra legroom seats both ways but they allowed p... See more

Company replied

Rated 5 out of 5 stars
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Hotel was brilliant all inclusive good entertainment flights delayed both ways and arriving and departing Fuerteventura was not good very slow to get off plane 45 mins ,slow cases.Going back no buses... See more

Rated 3 out of 5 stars
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Flights and transfer were fine, as expected. The Puding hotel half board meals were rather mediocre with a limited dinner menu, unchanged for the duration of the stay. A cup of coffee, from the read... See more

Company replied

Rated 3 out of 5 stars
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My 5th Jet2 holiday to Benidorm in 2025. Usually efficient though on leaving Alicante there was a huge queue for the security checks. Not just Jet2 customers of course but it might have been helpful f... See more

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Rated 3 out of 5 stars
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I was very disappointed with the level of cleaning in our room. The last three days of our holiday the bin was not emptied, bed sheets weren’t changed once, the only thing cleaned in the bathroom ever... See more

Company replied

Rated 5 out of 5 stars

Usually I dont do reviews, but today I have to. Just came back from Antalya with Je2holidays and they deserve 5* everything was perfect, from hotel to staff. Jet2holidays members was very often in ou... See more

Rated 5 out of 5 stars
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Overall the hotel location and surrounding countryside once you get passed the tourist traps (Shops etc😮) was wonderful. The buffet breakfast, lunch and dinner had a great selection and the pre... See more

Rated 3 out of 5 stars
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The flights were fine; the transfers also. At the hotel the staff were quick and attentive, the pool and surrounding beds were clean and sufficient. Paying an all in price we found well balanced meal... See more

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Rated 5 out of 5 stars
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ease of check in at airports lots of staff to help with everything airplane clean cabin crew professional and efficient info from pilot before and during the flights with regular updates on wea... See more

Rated 5 out of 5 stars
Verified

Airport help was exceptionally good the airhostess were very friendly so plane journey was great.when we landed and were going to the coach we had a VERY long walk which wasn't nice .our hotel Alexand... See more

Rated 4 out of 5 stars
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Everything went well, apart from the delay on the outbound flight. This was not the fault of JET2, but due to poor weather. the only criticism i have, is the inflight duty free is distributed star... See more

Rated 5 out of 5 stars
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Everything was just amazing, the assistance staff at Leeds Bradford airport to cabin crew, the private transfer and the hotel, the Amavi,make for two in Pathos was outstanding. I did not want to come... See more

Rated 4 out of 5 stars
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Made to wait for over 30 minutes for our private transport to the hotel, Also customers need to be warned of people on electric scooters they are silent and being driven way to fast in pedestrian ar... See more

Rated 5 out of 5 stars
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We had a wonderful holiday in Cyprus & are very happy that we chose the resort (Azia) that we did. It exceeded our expectations in many ways. Apart from a delay with our return flight, everything was... See more

Rated 3 out of 5 stars
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Staff were both friendly and efficient on both flights. Flight to Prague from Leeds Bradford airport was delayed by three hours with no prior notice which meant we were waiting at the airport for ove... See more

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Rated 4 out of 5 stars
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The only disappointing aspect of the hotel was the food. The breakfast quality of the sausages and bacon were poor. At dinner again the food cooked to order on the hot plate was exceptionally of poor... See more

Rated 5 out of 5 stars
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Went to Vienna for 4 days as usual great value for money great cabin crew no delays either way Jet2 are my first choice every time Best holiday/flight company by far Nice if you could go to more wo... See more

Rated 4 out of 5 stars
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Other than a lot of waiting around and confusion at Arricefe airport the holiday with Jet 2 was perfect. Top tip, organise your own transfer to your hotel. The transfer back was perfect but it was slo... See more

Rated 5 out of 5 stars
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Great holiday, good hotel couldn't fault it and our room was excellent (once we changed) as I requested a walk in shower when booking holiday by phone but hotel said this hadn’t been requested by Jet2... See more

Rated 5 out of 5 stars
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Stayed in Puerto Rico -Gran Canaria for 11 nights great experience throughout. Even with an hours delay for the return flight the company was amazing with details and plane took off exactly as advised... See more

Rated 3 out of 5 stars
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The hotel was excellent. However when we arrived at Gran Canaria airport we were kept standing in a queue for two hours trying to get through the passport control machines. It was an absolute shambles... See more

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Rated 5 out of 5 stars
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Very impressed with Jet2, we’ve never flown with them before and everything was very organised. The staff at both airports were friendly and cheerful, even at 7am! Extremely impressed with the smart... See more

Rated 4 out of 5 stars
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Good communication and experience with transfers. The airport in Corfu was chaotic and couldn’t seem to handle the amount of passengers so would make sense to make the return transfer later so there’s... See more

Rated 5 out of 5 stars
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Definitely value for money love some winter sunshine. Great staff Spacious room Reception helpful Kevin in the terrace bar was fantastic. Talented at the baby Guiness - swirly spoon hack !! Ha... See more

Rated 5 out of 5 stars
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Jet2holidays is our “go to” travel company. We know that we will always find a holiday destination that suits us, at great value for money. We appreciate the flexibility their holidays provi... See more

Rated 5 out of 5 stars
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Great holiday, good value for money being all inclusive. The RH Victoria is an amazing hotel with lovely staff & fantastic and all our drinks were served by waiter service at our table. We’ve stayed... See more

Rated 5 out of 5 stars
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I've been booking my holidays with Jet2 for years now and I have never experienced anything bad. They have plenty of holiday destinations to choose from and the prices are reasonable. I always use the... See more

Rated 4 out of 5 stars
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Even though a 3 star resort, it was very complex and plenty of good food in the all inclusive holiday. It was extremely good value for the money. We would definitely consider using Jet2 all inclus... See more

Rated 5 out of 5 stars

Cannot fault jet 2. Best thing is there's always plenty of staff on hand at both airports, especially in Leeds Bradford, when you're not quite sure about 'technology' and how it all works now. Always... See more

Rated 5 out of 5 stars
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Overall experience was fantastic. Staff were friendly, professional and helpful. Extremely well organised transfers so there was no stress at all. Staff made everything smooth and seamless, food was e... See more

Rated 4 out of 5 stars
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We had a couple of issue with the hotel. Firstly the Tiki lounge music was far to loud, we were on the 2nd floor and we could hear the music until midnight 3 nights running, we complained to Hotel you... See more

Rated 4 out of 5 stars
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My wife & I enjoyed the experience with Jet2 service. We went to Antanya Turkey in 13th Nov-22nr Nov.2025 and stayed at Aksa Lara on Lara beach. For first time this hotel received our with relaxing... See more

Rated 5 out of 5 stars
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The hotel room was large, modern and well set out. The location was excellent. 5 minutes walk to the marina and a promenade. Lovely walk in both directions. All the streets in the area of the hotel in... See more

Rated 5 out of 5 stars
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We’ve just had a fantastic 4 days in krakow, what a beautiful place to explore. Flights from Glasgow were perfect times and no issues. The hotel (Golden Tulip City Centre) was fab, good sized r... See more

Rated 4 out of 5 stars
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The Villa was lovely but we couldn't use the pool as it was contaminated with flies and we annoyed that we paid for this and couldn't use it .The skimmer weirs were blocked so the surface rubbish... See more

Rated 5 out of 5 stars

Staff very helpful hotel rooms were spacious balcony let it down and stairwells could do with a make over food was OK just luke warm .hotel is in a great location to pubs and restaurants and just a... See more

Rated 5 out of 5 stars
Verified

The holiday was excellent. The hotel was very good, very well located for sightseeing and the staff were helpful. Having breakfast looking at the Acropolis was special. The room was of a good standard... See more

Rated 5 out of 5 stars
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We will definitely be booking with Jet2 again. We found them so helpful and accommodating. We travelled to Lanzarote and I am always a bit worried about the airport in a different country for the fli... See more

Rated 4 out of 5 stars
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The service from Jet2 is very good , when compared to a number of other holiday package firms. Helpful staff and plenty of them at airports. Quick transfers etc. We went to Fuertaventura, must... See more

Rated 5 out of 5 stars

This is the second all-inclusive holiday we have had with Jet2 and our experience has been great overall. We like that it’s a big company and that it takes care of everything including flights, transf... See more

Rated 5 out of 5 stars
Verified

Everyone was friendly, helpful and efficient and made the entire experience run smoothly. Fast check in at the airport and friendly staff on board the plane. Our transfer times were clearly stated... See more

Rated 5 out of 5 stars
Verified

The Hotel H10 White Suites is a well maintained and the grounds pool etc are a place that aids relaxing and being at ease. Well relaxing, nice apts, and meals of a good standard. With friendly staff f... See more

Rated 4 out of 5 stars
Verified

Lovely hotel. 2nd visit for us, but we won't be back. excellent location. friendly staff. unfortunately the food in the restaurant badly let this hotel down. Cold and uninviting food. hardworki... See more

Rated 5 out of 5 stars
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Well done Jet 2! Our Holiday wasa proper holiday. We'll organised with professional staff always ready to help if necessary and very smiley. I recommend their holidays to friends and families. You... See more

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Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

431K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Good flight times and on time. …

The flight times were good and we booked extra leg room to ensure comfort. We did have a problem on the way back as someone who had not booked extra leg room decided to jump in the spare seat next to my partner and proceeded to fidget all the way home. As soon as we landed be returned to his own seat. We informed the cabin crew but nothing was done. The plane were on time as usual with Jet 2, great service and we were kept informed of our pick up time. We are already having another holiday with Jet 2 early next year. Thank you.

9 December 2025
Rated 5 out of 5 stars
Verified

Regular Jet2ers

We are frequent holidaymakers with Jet2 Holidays because we find them so reliable and they provide an excellent all round service from booking right through to our return home.
On the very odd occasion when something doesn’t go to plan they are very good at keeping you informed. There are always plenty of representatives available at the various stages of your journey if you need any assistance or guidance.

8 December 2025
Rated 1 out of 5 stars
Verified

Company is all about profit…

Company is all about profit margin…which makes for a low quality family holiday.
Flights are from small airports and what we experienced was that they operated at very inconvenient times. Obviously this is the cheapest option for the company. Added to this were inconvenience, there were long delays each way, and upon seeing the jet2 flight status’ on the return leg, there were 11/11 delayed jet2 flights. Zero communication.
The hotel and Jet2 don’t have any special arrangement for late check out (and given the fact that jet2 saved a lot of money by sending us out on a late flight and bringing us back on one even later at night) you wd have thought that was an obvious part of the value add. Overall the hotel was super expensive (eur60 for a football and Eur25 for a box of tampax). Don’t fall for all-inclusive means all-paid for…they will go at you like vultures and entice your family with stuff that should be included.

Worst about it was the guidance and advice we received prior to departure and the patronising, self-serving level of customer service afterwards. Don’t trust a word they say is my only advice.

In conclusion, I would say that if you are booking a weeks family holiday for £4.5k or less all in, then Jet2 will give you a basic no frills experience. If you are spending anymore than £6- £7k steer well clear.

Certainly don’t fall for the ‘indulgent escapes’ branding….the only thing indulged upon is Jet2’s sense of entitlement and opportunism.

25 May 2025
Jet2holidays logo

Reply from Jet2holidays

Hi

Thanks for taking the time to leave your review. I'm truly sorry to read about your recent experience. If you would like us to investigate the points you've raised, kindly send details of the issues you faced by filling out this form, Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course. Thanks again.

Kind regards
Jo Lawrence
Customer Service Executive

Rated 5 out of 5 stars
Verified

Great customer service, wonderful holiday!

Great customer service! It actually feels like this company cares from top to bottom! Small curated choice of hotels made the whole booking experience really easy. I travel loads for work and really wanted my holiday to be simply and it was! Thanks!

3 December 2025
Rated 5 out of 5 stars
Verified

Excellent service

I would definitely book another holiday with Jet2. Very easy app to use and helpful from booking to arrival at airport and hotel. Plenty of staff if needed

28 November 2025
Rated 3 out of 5 stars
Verified

Transfer wait and poor Northern Lights tour

Arrived early in Reykjavik ready to make use of the whole day and had to wait over an hour and a half for another flight before our transfer left the airport. On a short 3 day stay with limited daylight this made quite a difference to the amount we could then do on that day.
Very poor Northern Lights tour- taken to one place only, -8 had to stay in the car park for an hour and a half, lots of light from the buildings and no Northern l lights seen Other groups on the same night saw the lights, were taken to at least 3 destinations and also into a cafe to keep warm so very disappointing by comparison.
The flights as always, were excellent.

23 November 2025
Rated 5 out of 5 stars
Verified

Great place for preChristmas break.

Our trip to Tenerife was perfect. The Villa Paradise was clean and well appointed, although the lighting was subdued. It was well located in Chayotha, with some nearby restaurants in the town, and many more about 600m in La Camella.
The only disappointment was the lack of maid service, as the 11days we stayed fell between 7 and 14 days. Flights were on time and good.

3 December 2025
Rated 1 out of 5 stars
Verified

Black Friday promo still being…

Black Friday promo still being advertised on website a week after it expired, jet2 aware but not removed, this is misleading as the £100 isn’t applied to bookings, really poor customer service when trying to make them aware to correct this

6 December 2025
Jet2holidays logo

Reply from Jet2holidays

Hi Ian,

Thanks for taking the time to leave your review. I'm truly sorry to read about your recent experience. If you would like us to investigate the points you've raised, kindly send details of the issues you faced by filling out this form, Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course. Thanks again.

Kind regards
Jo Lawrence
Customer Service Executive

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