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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's user-friendliness, noting its simple and comprehensive structure, making it ideal for beginners and experienced users alike. People appreciate how easy it is to create visually appealing websites, often comparing them favorably to professionally built sites. The platform's adaptability across different browsers is also a highlight for reviewers. Consumers find the website builder practical and versatile, emphasizing its ease of use and logical design. While opinions on customer service are varied, some reviewers have lauded the support team's helpfulness and quick response times. Overall, individuals are very satisfied with the service for creating and hosting websites.

Based on these reviews

Rated 4 out of 5 stars
Verified

Simple and easy to use. Great to have built in templates and not rely on external services like wordpress. Love that it’s a local Dutch company. The customer service is excellent. When i had trouble... See more

Company replied

Rated 4 out of 5 stars
Verified

There is a good support from the team. Unfortunately the visibility to the issues raised, case number and follow ups is difficult. If visibility an be improved I would give 5 stars. This is a feedb... See more

Rated 3 out of 5 stars

Website is easy to make and looks great but can’t believe that in 2025 they can’t support basic international payment methods like Apple Pay and google pay?! I need these for my website to look profes... See more

Company replied

Rated 5 out of 5 stars
Verified

The easiest way to build your own website I tried before with others and didn't succed Everything you need is there and i appreciate the work behind all of this. Thank you! Best regards Craft... See more

Company replied

Rated 5 out of 5 stars
Verified

Een website was nog nooit zo snel in de lucht! Thanks!

Company replied

Rated 3 out of 5 stars
Invited

hello! i am happy about fast update and how the site build system works. not happy with limited design possibilities. offered templates are way too similar, also not possible to add custom made websit... See more

Rated 3 out of 5 stars
Verified

It's OK. Only some remarks: 1. Would be nice to have English as interface as well. 2. It's really hard to modify a template. There's not enough freedom to design the webpage the way you want. 3.... See more

Rated 5 out of 5 stars

Top support service, great editor, always seeking for feedback and always improved their functionalities. All in one - a great platform to start your webshop in a few days with low costs. Dikke aanrad... See more

Rated 5 out of 5 stars

I have used a couple of different website building platforms and nothing comes close to JouwWeb! It really is super easy to use and your website can look as good as any professionally built websit... See more

Rated 5 out of 5 stars

I am very satisfied with Webador services. Quick to set up a website, safe, clear design, modern, simply love it! My new website, the donaldbabyshop.com look fabulous. Thank you Webador. I can rec... See more

Rated 5 out of 5 stars
Verified

My husband startee with his company and wanted to have his own website. I thought i can try it myself.jouweb is realy easy to use has so much helping stuff. I am realy happy with their services. Thank... See more

Rated 5 out of 5 stars

Great service, nice templates and also very helpful customer service. The team is always ready to help. I think they are one of the best hosting companies in the Netherlands.

Rated 5 out of 5 stars
Invited

I highly recommend this site for beginners like myself. Very simple & comprehensive structure, excellent customer support and competitive prices! Look no further!

Rated 5 out of 5 stars

Very user friendly. Great for beginners as well as gurus. Highly recommended to all who want to create website.

Rated 5 out of 5 stars
Verified

Een mooie complete website maken is met JouwWeb super makkelijk gemaakt. Keep up the good work!!

Rated 5 out of 5 stars
Verified

Webshop in een dag! Jouwweb is really easy to use, and doesn't let you mess up your design:)

Rated 5 out of 5 stars
Verified

Websites is goed iemand die net start met sites maken vooral beginers, top

Rated 5 out of 5 stars
Verified

Optimale website bouwer alsook degelijke ondersteuning, Dank nog mails

Rated 5 out of 5 stars
Verified

Praktische en breed inzetbare website multifunctioneel is TOP

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Company details

  1. Web Hosting Company
  2. Software Company
  3. Website Designer

About JouwWeb

Written by the company

Met JouwWeb kun je zelf een professionele website maken: domeinnaam registratie, responsive design én veel extra's.
Maak een gratis website

Waarom JouwWeb?

Written by the company

Eenvoudig in gebruik
Wij zorgen ervoor dat het maken van een website en het kopen van een betaald pakket zo eenvoudig is dat iedereen dit zelf kan doorlopen zonder enige technische kennis te hebben.
Persoonlijke ondersteuning
Kom je er even niet uit? Stuur een bericht naar support@jouwweb.nl en wij helpen je graag weer op weg!
Alles-in-één: website + domeinnaam + mailbox
Wij regelen de hosting voor je website, je kan je eigen (.nl) domeinnaam registreren én eigen mailbox aanmaken. Zo heb je al je online zaken geregeld in één pakket.
Ideaal voor kleine ondernemers
Wij zorgen dat kleine ondernemers op eenvoudige wijze goed online vindbaar kunnen worden met hun website of webshop.

Gratis aanmelden en uitproberen

Meld je vandaag nog aan en probeer het uit

Je kunt JouwWeb heel eenvoudig zelf en gratis uitproberen.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The best provider for Web services

I like especially the tools and all the news things that jouwweb has provided for Likol-souwwel.cat and I hope that the adventure continues! Good luck and thanks for all.

3 October 2025
JouwWeb logo

Reply from JouwWeb

Hi,

Thanks a lot for your 5-star review! We're happy to hear you're enjoying our service.

Wishing you all the best!

Best,
The JouwWeb Team

Rated 5 out of 5 stars
Verified

Very easy to build and update your website.

Very easy to build a website.

7 October 2025
JouwWeb logo

Reply from JouwWeb

Hi,

Thank you so much for your positive review! We're thrilled to hear that you find building and updating your website very easy.

That is exactly our goal: to make creating a website simple and accessible for everyone. We're glad it's working so well for you!

We wish you lots of success and enjoyment with your website!

Kind regards,
The JouwWeb Team

Rated 5 out of 5 stars

SImplicity

SImplicity , correct and good assistance

2 September 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Hi Dirk,

Thanks for the review.

Great to know that you've had a good experience with our support team.

Kind regards,
Team JouwWeb

Rated 1 out of 5 stars

Be careful!

Tip: Only read the negative reviews! I requested to cancel my subscription on time, yet I was still charged for the following year. The support team lacks technical knowledge and was unhelpful. Be cautious when dealing with this company.

11 September 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Beste Wim,

Bedankt voor je review.

Wanneer je een opzegging doorgeeft houden we rekening met een opzegtermijn van een maand, het kan dus zijn dat je nog een laatste factuur ontvangt van ons.

Ik zou graag even met je mee willen kijken om de situatie te begrijpen dus ik kijk uit naar een reactie op ons informatie verzoek.

Vriendelijke groet,
Het JouwWeb-team

Rated 5 out of 5 stars
Verified

In god we trust

More than 20 years of experience

25 August 2025
JouwWeb logo

Reply from JouwWeb

Beste Yousef,

Bedankt voor je review!

Vriendelijke groet,
Het JouwWeb-team

Rated 3 out of 5 stars

Website is easy to make and looks great…

Website is easy to make and looks great but can’t believe that in 2025 they can’t support basic international payment methods like Apple Pay and google pay?! I need these for my website to look professional and easy to pay at checkout… Oh and I can’t use Mollie payment provider since I’m from Canada..

31 August 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Hi Katherine,

Thanks for your review.

Good to hear that you had an easy time making the website.
With the payment provider Mollie you will be able to activate Apple Pay to your website!

If you have any more questions, don't hesitate to contact support@jouwweb.nl.

Kind regards,
Team JouwWeb

Rated 5 out of 5 stars
Verified

Love it!!

Love it!!! Easy to use immediately

9 July 2025
JouwWeb logo

Reply from JouwWeb

Hi,

Thanks for your review!
We love to see it :-)

Kind regards,
Team-JouwWeb

Rated 5 out of 5 stars
Verified

The easiest way to build your own…

The easiest way to build your own website
I tried before with others and didn't succed
Everything you need is there and i appreciate the work behind all of this.

Thank you!
Best regards
CraftArc

3 July 2025
JouwWeb logo

Reply from JouwWeb

Hi,
Thanks for your review. It's great to hear that you had such a nice experience :-)

Kind regards,
Team-JouwWeb

Rated 1 out of 5 stars

Illegal incasso happened

Illegal incasso happened, company didn't provide immediate solution. Communication only via app

27 May 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Hi,

Unfortunately you didn't reply to our information request, which is why I can't have a look with you and see what went wrong.

Of course we wouldn't do anything illegal but something could've gone wrong which is why I would like to come into contact with you to see what we can do. Please send an email to support@webador.com so we can help you further.

Kind regards,

Team Webador

Rated 1 out of 5 stars

CAUTION!!!!

I've never encountered a company that is lacking in empathy as this one. The customer service experience was abysmal, with representatives not being empathetic or understanding.

Their system prioritizes profits over customer satisfaction, forcing you to pay upfront before accessing the service. The experience left a sour taste in my mouth

They'll take your money upfront without providing an option for refund if you want to opt out of their service.

I strongly advise others to exercise extreme caution when dealing with this website. Use at your own peril!

Rating: 1/5 stars (and that's being generous)"

22 March 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Hi Johnson, thank you for your review. As we advised you via email, you weren't in fact forced to upgrade in order to use our service. We offer a free service, which is detailed on our website, where we also clearly indicate which features are available with that service.

Subscribing to our premium service is a detailed, multi-step process that's designed to make accidental upgrades impossible. Yours was also a company (B2B) account and therefore not eligible for refund in accordance with the terms and conditions you agreed to - and were given a direct link to - during initial sign-up.

We're sorry to hear that you were dissatisfied with the service provided, and we appreciate you taking the time to share your feedback. ^The Webador team

Rated 4 out of 5 stars
Verified

Great service, easy web-building

Simple and easy to use. Great to have built in templates and not rely on external services like wordpress. Love that it’s a local Dutch company. The customer service is excellent. When i had trouble building my site they answered my question within leas than 24 hours in simple language that made me fix my mistake with ease. The email suggestions about making the site rank
Higher on search engines was useful and effective. The price for hosting is excellent.

18 February 2025
JouwWeb logo

Reply from JouwWeb

Hi,

Thank you for the review! We're really happy to hear that you find the templates helpful and that you had a great experience with our support. We always try to explain things as simply as possible and we're glad the tips were useful!

Kind regards,

The JouwWeb team!

Rated 1 out of 5 stars

No cooling off period plus support is rude

I wouldn’t totally recommend signing up for this company. They will lure you to get free trial then once you choose on Pro, you will not have the option to cancel or have a cooling off period. They will straight charge you and bug you with unpaid subscription emails. And when you reply and a rude support will face you! I have canceled the subscription right away! Not even trying to create a website. I have deleted my account after. BUT they will still charge you for the whole year!! No cooling off period!! It is so much better when you buy stuff because you can return it within 14 days if you decide you don’t want it. But with this company! They don’t have mercy only pure greed!

14 January 2025
Unprompted review
JouwWeb logo

Reply from JouwWeb

Hi Amber,

We are sorry to hear that you are not satisfied with JouwWeb and our service.

JouwWeb does not offer a free trial period, nor is this mentioned on the website. We are therefore sorry that you have been given this impression.

We have repeatedly requested to be contacted so that we can come to a solution together. Unfortunately, we have not received any response to this. Of course, we are still open to this, please contact us at support@jouwweb.nl.

Yours sincerely,

Team JouwWeb

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