ZARA Reviews 19,366

Called up the customer service line at Zara Malta to ask whether an item is in stock for same-day purchase. The man who answered the call said: "No, we can't do that," and just hung up. Their customer... See more

Order was refunded with no explanation of why it wasn’t delivered. Only option of contact is online chat, appeared to be talking to a named person but responses were still bot like. They explained t... See more

Unfortunately, I used to shop at Zara, but not anymore. I’m truly disappointed to see your company associated with supporting those who harm innocent Palestinian children. It’s heartbreaking, and you... See more

I returned my online order No. 53897923715 properly — with all items, the original receipt, and the return act enclosed in the box. Zara Ukraine confirmed they received my parcel, but then clai... See more

Utterly appalling how they treat their customers. The loyal customer in Turkey for example who had a simple moment of forgetfulness rectified it and now isn't allowed home because of this company. I w... See more

Utterly appalled by Zara's treatment and subsequent request for a British National to undergo months of ill treatment in Turkey for an issue that was resolved at the time. To make a point? For show? D... See more

My order was delivered on top of a bin and subsequently stolen. No effort was made to ring the door bell or knock. When I attempted to contact Zara they would dimiss my claims and say it was successfu... See more

I wanted to the store at willowbrook and the customer service SUCK. Their treat me like I was no one .took customer before me .the young lady was ber very rude .im going to let my family and friends... See more

I would have expected more from ZARA, but the customer service was terrible. The online chat the phone service just not helpful. Good luck receiving packages because if not you just lost your $

I have returned items almost 2 months ago (order# 53844971997) and am simply not being refunded by ZARA. We are talking about roughly 350€. By now I spent countless hours in the customer service cha... See more

Not worth one star. Posted an item as a return. Trying to get a refund is impossible, no phone or email. Only AI on Instagram, Messenger! Scripted answers don't resolve issue of lost parcel!!

Absolutely appalling customer service! Really poor returns process. When you 'speak' with someone on the online chat they just keep telling you they are escalating the matter but they will not give... See more

I am very disappointed with the service I recently received through your customer support chat. The representative I was connected with, named Sandeep, showed a complete lack of professionalism. Ins... See more

Really bad customer services. They charge you for delivery, send used items without inspecting and then ask you to pay for return and exchange. Agents keep hanging on you. Worst customer service in UK... See more

Zara Silverburn and Glasgow Fort - staff are a disgrace. So rude ignoring queues of customers at returns desk whilst they aimlessly wander around the shop doing nothing just looking at the queue. Also... See more

I ordered clothes from Zara and paid with Apple Pay ..Zara sent my order to the wrong address, so I contacted them 4 times,with my new address details.. still my order went to my old address, they to... See more

I received an email saying my order was delivered. I checked my mailbox and was surprised at how light the box felt, considering my order supposedly contained two pairs of jeans. Upon opening the box,... See more

Really rude abrupt staff. Definitely don’t want to be interrupted or be asked for help. Went to changing room then asked if I could go out and get another size of something and she rolled her eyes an... See more

Still no sign of outstanding refunds… a month later . The AI chat is impossible doesn’t get you anywhere except exhausted! No one to speak to to explain what’s happening. Easy to return goods nightmar... See more

Place a order on Zara 2 weeks ago, the order has not been sent not possible to cancel it. It's not possible to return money back!!! I called customer service they told they could not help and can... See more

Awful. If you have an issue and don't get good service don't forget the Consumer Rights Act. They sent me damaged goods and after dozens of messages they eventually told me that I should pay for ret... See more

I ordered some tops that on arrival didn't look like the photos online and were of poor quality. It stated free returns when ordering. Apparently not. I paid £2.95 delivery and now need to pay £2.95... See more

How they can call it customer service is a joke…messaging an agent named Shalini, who gave absolutely no answers as to why my delivery is days late and then just cuts me off…..very poor!

WORST CUSTOMER SERVICE EVER! Their customer service is below what I have every experienced before. They keep saying the say thing (and withholding my money!!!) without making a real effort to solve th... See more

Placed order - confirmation states it will be delivered to Yorkshire despite my address being north Ireland The customer service is appalling and chat response was basically tough - and if I don’t li... See more

I was returning a pair of shoes in West Croydon Zara today. The cashier girl was not aware that the Google wallet never transmits the actual card number to the merchant, and instead, creates a virtu... See more

I just left the Zara in Cherry hill Ni what a horrible experience I had an exchange it was over the 30 day policy by 2 days they refused to give me a store credit or refund. The manager on duty was ve... See more

It’s a big thief company. They are making money by looting its online customers…it’s been more than a month, am chasing them for my refund. But their useless customer care is just making me fool..don’... See more

Appalling no customer service at all just a chatbot that is completely useless. Want to return ORDER NO. 54349202686 and website says use link in email but this just brings up a 'page not found' mess... See more

Hello, I’m reaching out regarding my order #53876864903. I returned the items over two weeks ago, and recently received an email stating that three items were deemed unsuitable for retu... See more

I'd like to actually give zero stars. I ordered a dress that has been highly advertised of late by Zara on Instagram ads. I thought it would be great for a wedding I was going to. First off the bo... See more

Can I give no stars? Completely, utterly disappointed and disgusted with Zara’s customer service/care, communication and the company. I have shopped with Zara for years and love the clothing. However,... See more

Do not order online from them. They sent me a damaged item which then I was not allowed to return in the store. I had to call their customer services 6 times over the past week because they do not all... See more

I bought some trousers 17/6/25 and a shirt ,kept the shirt and returned the trousers as they were too large . I am still waiting after near 4 months for £79.99 refund !!!😡🤬😡🤬 It is absolutely... See more

I pruchased an item whist I was in La Coruna, Spain bur unfortunately I need to return. I contacted Zara in the UK but was told I could not return it to a UK store. I then contacted Zara in Spain an... See more

The quality of their products is terrible. I recently purchased a leopard sweater and on the first wear, the sleeve seam separated. I guess that is what you get when you manufacture your clothes in... See more

I raised a legitimate complaint (with a person not a bot) online regarding a quality control issue and they shut down the ‘chat’ twice without waiting for my full response and before this was resolved... See more

Ordered a co ord from here at a hefty price of just over £52. It arrived, didn’t fit me and so was wrapped up and sent straight back in the same P&P, via Evri using THEIR returns process- this was... See more

I’m extremely disappointed by the lack of basic customer service from such a large company. I was advised to follow up today (25 September) regarding a returned order that hadn’t been processed. W... See more

Initially, I called for a refund of an item that I did not receive. The agent I spoke with says he was going to refund. Instead, He processed 2 transactions one billing me for the 2n... See more

I purchased two pairs of jeans from Zara last week with a voucher card I was gifted. I was hesitant to buy online from them as I have heard there is always issues with products and the return policy a... See more

Terrible company I ordered shoes they never shipped them and will not refund my money or give me an explanation its been almost a month they give you a run around

Very disappointed with online shopping. My order was incomplete when delivered. One item was missing which i have paid for. I contacted Zara customer care and they refused to refund or replace the mis... See more

Ordered clothing for daughter - total value over £300 - including jeans needed for school trip. Amazon were Zara’s courier. Parcel set to arrive on Monday afternoon. No sign of it. Tuesday morning... See more

Am I having nightmares? I ordered new model of blazer dress and creamy white shoes for my marriage registration. The dress wasn’t the same loose fit as on photos although the app recommended size M... See more

Got 3 same jackets because I like them, one in blue and two in black color. On website it says 120euro. In my country it said 100euro but since there was none in store, I had to wait to return to Irel... See more

I was excited to try this Zara perfume because it’s advertised as oil-based, which usually means longer-lasting fragrance. Unfortunately, it barely lasted an hour on my skin. For the price of around $... See more

Personally, no stars should be given!!! Absolutely poor service by customer service. They do not understand your concern or the reason you are reporting something for them! They cannot solve a... See more

I ordered a top on line, paid for delivery, tried it on and it didn’t fit. Followed the return process (first and last time ordering from this company) and no idea I would have to pay for it to be ret... See more

I was very disappointed with my order. The dress I received looked nothing like what was advertised. The material was rough, wrinkled, and cheaply made, and even basic details like buttons and stitchi... See more