Ancestry Reviews 614

It was easy to use, was delivered quickly. It was processed very fast,but my main problem with the test that's it's very general. I didn't get any subregions. But I know they will be updated. In general, very interesting experience!

4/23/2025 - Ancestry.com makes it so that you have to do a combined trail bundle, essentially, with Newspapers.com and Earthview. Ancestry makes it convenient to sign up for all three right there together.

However, the same is not true of canceling that free trial. I have a 14-day free trial that began on 4/15/2025, and have been since 4/16/025 trying to figure out how to cancel. Ancestry.com should make it as simple to cancel as they did to sign up. It feels like it's skating on the thin ice of being a scam.

There is no precise information. Just the fact, that I came from certain country, tells me that I have 99% of these genes. And it’s heterogeneous, really diverse with nationalities place. So, i wouldn’t recommend to lose money with this service/App/genetic test

I'm happy to recommend Ancestry. Anyone who wants to learn more about their origins and ancestors is in the right place. Among other things, the customer service is very friendly and responds quickly to inquiries.

Dear Ancestry Team,

I recently received my DNA test results and wanted to share some feedback. While I appreciate the effort put into providing a comprehensive breakdown, I was disappointed to see that the Anatolia and Caucasus regions were combined into one category.

As someone with 93% ancestry from this region, I was hoping for a more detailed breakdown to learn about my roots on a deeper level. Unfortunately, the combined category didn’t provide any new insights, as I already knew of my connection to this general area.

I would encourage Ancestry to consider offering more granular regional data, especially for those of us with a significant percentage of ancestry in such broad regions. This would greatly enhance the value of the service and the customer experience.

Thank you for your time and consideration.

The results are way too broad, giving all eastern Europe and all Balkan countries. Does not give regions or separate countries, like eastern Europe is just 1 big country.

Biggest mistake was deciding to take the Test with them.
1- There is zero tracking of your sample you never know where the sample is.
2- The Website doesn't have an English language option.
3- The test was sent more than 6 weeks and yet nothing registered if it arrived. And when trying to request a replacement sample, it is the most complicated process ever. No form to submit and when using the chat the bot replies with the same message that the request was submitted but no number or tracking for the request zero professionalism.
4-Conclusion I paid 90 Euros for nothing.

Not recommended!

I would have rated higher, if one would be able to download the SHARED DNA parts.
The pro tool gives hints as to how a DNA match is related to me and all the others, but a downloadable file would tell far, far, far more precise who is our common ancestor.

The interaction with Anastasia was just amazing. She replied fast, she was professional and had a friendly manner. Thank you Anastasia!

I ordered 3 kits on the 09.12.2023 from their website and paid with Paypal, I waited for email or confirmation but I got nothing. So on the 21.12.2023, I sent an email to their customer service to request for help. They replied with a list of questions which I responded to but instead of getting a respond back, I got the same list of questions multiple times again and again. It was very annoying because they were exactly the same questions written in the same way, you can really tell that they just have some template and they just sent it back to me multiple times instead of trying to actually help!

Yesterday the 06.02.2024, 2 months after they took my money! I finally got a confirmation email for my order saying that they will send it.

The result showed only region of origin but not ethnic belonging. Didn’t get what I wanted to know however discovered something new of my ancestry

I ordered a kit and I never received it, when I contacted support I didn't get any answer.

Good experience with the support

instant reply via mail and usefull hints to solve the issue on the payment process

Ancestry has a problem to continue the membership if there is a change of the reference paying account. An update is impossible, you have to cancel indeed the membership in order to continue. That is really silly and the automatically hints are useless as they did NOT work.

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It's fun if you don't take it too seriously

I’m struggling financially with cost of living crisis, and couldn’t afford to pay my subscription this year. So I can no longer look at the ancestry tree I have already paid for over the last 20 years, surely that’s illegal?

Worked ok.
No breakthrough in my research but cancellation was easy.