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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers highlight the engaging and educational nature of the products, emphasizing how they make learning about electronics and programming fun and accessible for all ages. People appreciate the high-quality components, expertly crafted instructions, and the hands-on experience that sparks creativity and curiosity for STEM. Consumers also value the opportunity to spend quality time with their kids while building these kits, considering them a worthwhile investment in their children's mental growth and future careers. Consumers express satisfaction with the company's customer support, noting their responsiveness, kindness, and dedication to resolving issues. Reviewers mention instances where the support team went above and beyond to ensure customer satisfaction, providing quick and thorough assistance. People also appreciate the company's willingness to address troubleshooting issues and send replacement parts promptly.

Based on these reviews

Rated 4 out of 5 stars

Robots are perfect for spaking kids imagination. Build quality is ok, and everything worked. There were small issues. One robot came without battery (cr2032). Also, plastoc wrap that protects plastic... See more

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Rated 4 out of 5 stars

**updated** we received our order in time for Christmas, after leaving this review. Good quality product so far and kids loving it. The shipping was very fast in the end. Ordered 14 Nov, emailed... See more

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Rated 5 out of 5 stars
Verified

Amazing customer support! I’ve had two positive experiences with CircuitMess, and their customer service really stood out both times. The first time, I hadn’t noticed that my country wasn’t... See more

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Rated 5 out of 5 stars

What a great idea for a present! Both fun and educational. We loved exploring together with our nephew and he already looks forward to Christmas.

Company replied

Rated 5 out of 5 stars
Verified

I ordered some spare parts for my CircuitMess NASA Watch. One of the screws on the right side was problematic – the upper right part of the base could not be properly secured and remained loose. I... See more

Company replied

Rated 5 out of 5 stars

I made a Mars Rover for my first time ever Science Fair and it was a huge success. I have never soldered anything before and I think I made a mistake. At first my Rover didn’t turn on, but CircuitM... See more

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Rated 5 out of 5 stars

The customer service people were highly responsive and always solved every problem/challenge that came up. I first ordered the delivery to Egypt, where I was stationed; but the Customs there proved to... See more

Company replied

Rated 5 out of 5 stars

Customer service is amazing. Very quick to respond. The kits are complete and a great way to teach some of the concepts. Have already placed a second order and will definitely be buying more in the fu... See more

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Rated 5 out of 5 stars

Happy with circuitmess kits Great for kids to get involved with mechanics and coding. Ordered several builds (spencer, batmobile NASA Artemis watch and waiting on Butterbot) and Although the bu... See more

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Rated 5 out of 5 stars

The products are amazing and extremely fun to build. However, what won me over the most is their truly dedicated customer support team. From sending replacement parts to addressing troubleshooting iss... See more

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Rated 5 out of 5 stars

Great product! The shipping took longer than expected, (about a month to Canada), but the kit went together really well. Our 11 yr old felt it was challenging, but with the help of his dad (who has so... See more

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Rated 5 out of 5 stars

I purchased from IG advertisement and hoped all would go well. On IG, you just don’t know. Customer support was necessary as my address was not an easy delivery as it was international. Andrea stu... See more

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Rated 5 out of 5 stars

My son (8) got Bit for his birthday, and later Marv and Robby bots. I noticed how both the Bit and bots woke up the tinkering part of his brain, as he really enjoyed assembling them. Trying out the s... See more

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Rated 5 out of 5 stars

Thrilled to get something unique from some brilliant young creators. While it doesn’t have the same polish as a Lego kit, that is part of the charm. Definitely something that you can do together with... See more

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Rated 5 out of 5 stars

My kids love their CircuitMess Subscription! The projects are a lot of fun and more challenging unlike other STEM subscriptions we’ve used in the past. I feel like my kids are actually learning someth... See more

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Rated 5 out of 5 stars

I've loved tinkering all my life but never had anyone around me who was comfortable with tools or electronics that much. So getting the STEM Plancks van (reminds me kinda of the classic Scooby van, ju... See more

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Rated 3 out of 5 stars
Verified

Positives: it's a great kit, in theory. We haven't finished making it. Negatives: Very very long shipping time, it took one month to reach me. Secondly, we purchased the toolkit and my husband... See more

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Rated 5 out of 5 stars

We've just received help from Andrea, to get his BiT broken switch replaced for free. Once the message reached Circuitmess they turned around what was an initially disappointing situation into a grate... See more

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Rated 5 out of 5 stars

Fantastic customer services, I had some issues with the assembly of the Artemis NASA watch. This was very quickly resolved by the team contacting me and supplying some spare parts. Will definitely pur... See more

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Rated 5 out of 5 stars

Unbelievable customer service!! We had an issue with the circuit board, Andrea got us a new one immediately. Highly recommend this company. The kids love the projects and they back up their product. W... See more

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Rated 5 out of 5 stars

I bought the Jay-D and had some issues with the PCB, the support was excellent. Fast, profound and extremly friendly…great customer experience.

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Rated 5 out of 5 stars

I had a small issue with shipping, but the help I received from their customer support was quick and thorough. Everyone I talked to was extremely kind, and the products received were very good.

Company replied

Rated 5 out of 5 stars

I am a high school teacher from Sydney, Australia. We have been using MAKERbuino kits as part of a weekly after school workshop to help raise funds for other extra-curricular activities. The kit... See more

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Rated 5 out of 5 stars
Verified

Ordered a pair of MakerBuinos a few weeks ago for self-assembly with my girlfriend. We both enjoyed building our own game console with the really good manual they have on-line. Now, after a few days o... See more

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Rated 5 out of 5 stars

We have retro console Bit and a couple of mini bots. Our 8 year old boy is very interested in building the bots, he plays games on the Bit, and next we are planning to do the coding part, we have not... See more

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Rated 5 out of 5 stars

I had such a great experience with CircuitMess! Their DIY kits are not only fun and engaging, but also a great way to learn more about electronics while building something cool. I already assembled... See more

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Rated 5 out of 5 stars

I've been building the NASA Space Rover along with the Artemis watch with my kids, it's so cool, and it was a great few hours of quality time with the kids, teaching them some of the basics that the s... See more

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Rated 5 out of 5 stars

My 7 year old twins love CircuitMess. They simply love assembling it together and then playing with the products. We have already ordered several products and plan to continue buying new ones, becous... See more

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Rated 5 out of 5 stars

Dominik and the CircuitMess team kept constant communication with me throughout the delivery process of the NASA Artemis Watch I've ordered. They've even provided me a replacement when my original o... See more

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Rated 5 out of 5 stars

We ordered the Clockstar watch for our 14 year old son's birthday. It was lots of fun for him to assemble. We had trouble syncing the watch with his personal phone to receive text messaging. The comp... See more

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Rated 5 out of 5 stars

Assembling the CircuitMess mini robots was a great experience! Our kids (ages 4 and 6) had a blast building them together with their dad. The kit is a fantastic way to introduce young children to... See more

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Rated 5 out of 5 stars

I am an engineer in my 40s and seeing a company that makes my job interesting to kids around the world is exactly what we needed. Kids need to be proud of themselves, confident and strong. And... See more

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Rated 5 out of 5 stars

As a subscriber to both their Wacky Robots and STEM Box series, I can confidently say that CircuitMess projects are well thought-out, easy to assemble, and teach and use modern electronic components... See more

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Rated 5 out of 5 stars

What to gift to little nephews that is super fun and also making them smarter? I am so glad I found out about CircuitMess last Christmas and managed to secure subscription for Wacky Robots on time. No... See more

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Rated 5 out of 5 stars

My son absolutely loved building the BIT 2.0 game console. The instructions were super easy to follow, and the whole process kept him fully engaged from start to finish. It’s such a fun and hands-on w... See more

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Rated 5 out of 5 stars

Our package arrived a little bit later than expected, but the support was kind and gave us updated when asked. I loved playing with my Tamagotchi while groving up, and was ecstatic to share a simila... See more

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Rated 5 out of 5 stars

I was impressed by how focused my daughter was while building Robby — she didn’t stop until it was done and kept showing it off proudly. Watching her work through it on her own was genuinely satisfyin... See more

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Rated 5 out of 5 stars

I recently got my hands on the CircuitMess ByteBoi, and I’ve got to say—it’s an absolute game-changer. If you’re into DIY electronics and retro gaming, this is the gadget you don’t want to miss. Bui... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ | Fun & Educational – Perfect for Kids! CircuitMess products have been an amazing way for my kids to dive into STEM while having fun. We built the Nibble together, and I was amazed at how... See more

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Rated 5 out of 5 stars
Verified

I am beyond impressed with CircuitMess! I ordered the Chatter device, but unfortunately, the first set was defective. I reached out to their support team, and they were incredibly responsive and hel... See more

Company replied

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Company details

  1. Electronics Company

Written by the company

The CircuitMess is a team of young dedicated people whose mission is to bring electronics and programming to the crowd in a fun and interesting way!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

What a great idea for a present

What a great idea for a present! Both fun and educational. We loved exploring together with our nephew and he already looks forward to Christmas.

1 September 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your lovely feedback! We're so glad to hear that our kit made such a fun and educational present and that you enjoyed exploring it together with your nephew. It’s wonderful to know he’s already looking forward to more!

We truly appreciate your support.

Rated 5 out of 5 stars

Bought CircuitMess products for my kids…

Bought CircuitMess products for my kids (4 and 6 years old).

They LOVED it. Quite a few hours of pure fun and family bonding time.

1 September 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your lovely feedback. We’re happy to hear that your kids enjoyed the kits and that they brought some fun family time as well!

Rated 5 out of 5 stars
Verified

Next-Level Customer Service

Amazing customer support!

I’ve had two positive experiences with CircuitMess, and their customer service really stood out both times.

The first time, I hadn’t noticed that my country wasn’t eligible for global free shipping. Even though it was my oversight, their team handled it well.

The second time, I placed an order right as a voucher was expiring. Since they couldn’t change the order, they quickly suggested cancellation and reordering so I could still use it. That worked out even better, as I added a couple more toys to gift to friends’ kids.

They’ve consistently been fair, helpful, and kind. Thanks to their support, I’m excited to see the kids enjoy their toys once the order arrives. Truly a company that cares!

13 September 2025
CircuitMess logo

Reply from CircuitMess

Thank you so much for sharing this.

We’re really glad to hear both of your experiences with us were positive and that our team was able to help out quickly.

It means a lot to know you felt supported and treated fairly.

We can’t wait for you and the kids to enjoy the toys!

Rated 5 out of 5 stars

I bought the Jay-D and had some issues…

I bought the Jay-D and had some issues with the PCB, the support was excellent. Fast, profound and extremly friendly…great customer experience.

5 September 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind feedback!

We’re glad our support met your expectations, and we’ll be here to assist you any time.

Rated 5 out of 5 stars

I made a Mars Rover for a Science Fair

I made a Mars Rover for my first time ever Science Fair and it was a huge success.
I have never soldered anything before and I think I made a mistake. At first my Rover didn’t turn on, but CircuitMess team handled everything perfectly. They have sent me a new board and extra’s for my upgrade to the Rover Ultimate.
My colleagues were impressed by the kit and asked me where I purchased it. I recommended them CircuitMess for their kids and for their own leisure time.

9 September 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you so much for sharing this! We’re thrilled to hear your Mars Rover was such a success at your science fair and that you were able to dive into soldering for the first time. We’re glad our team could step in and get you back on track with a new board and extras for the upgrade.

It’s wonderful to know your colleagues were impressed too , and thank you for recommending us both for kids and adults. We truly appreciate your support!

Rated 5 out of 5 stars

Very positive overall experience

The customer service people were highly responsive and always solved every problem/challenge that came up. I first ordered the delivery to Egypt, where I was stationed; but the Customs there proved too cumbersome, so DHL/CircuitMess arranged to re-route it to my main location in Latvia (where everything went very smoothly)

22 August 2025
Unprompted review
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Reply from CircuitMess

Thank you for sharing your experience! We're glad to hear our team was able to assist you quickly and help resolve the customs issue by re-routing your order. It’s wonderful to know everything went smoothly once it reached Latvia.

We truly appreciate your support and kind words!

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. Very quick to respond. The kits are complete and a great way to teach some of the concepts. Have already placed a second order and will definitely be buying more in the future. The kids have loved the chatter, the range is very far.

7 September 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind feedback! We're delighted to hear you had a great experience with our customer service and that the kits have been both fun and educational. It's wonderful to know the kids are enjoying Chatter and that you were impressed with its range.

We truly appreciate your continued support and look forward to bringing you more exciting builds in the future!

Rated 5 out of 5 stars
Verified

Excellent Customer Support from Andrea

I ordered some spare parts for my CircuitMess NASA Watch. One of the screws on the right side was problematic – the upper right part of the base could not be properly secured and remained loose. In addition, the spacer was a bit rounded, which made the assembly tricky.

I reached out to CircuitMess and Andrea from their support team helped me immediately. The communication was fast, friendly, and solution-oriented. Thanks to Andrea’s excellent assistance, everything was quickly resolved.

Great customer service like this really makes a difference. Highly recommended!

20 August 2025
CircuitMess logo

Reply from CircuitMess

Thank you so much for your kind words! We’re glad Andrea was able to assist you quickly and that the issue with your NASA Watch spare parts was resolved smoothly.

It’s wonderful to hear that you had a positive experience with our support team — feedback like this really motivates us to keep doing our best. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Small shipping issue, but wonderful experience

I had a small issue with shipping, but the help I received from their customer support was quick and thorough. Everyone I talked to was extremely kind, and the products received were very good.

18 August 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind words! We’re glad to hear our support team could assist you quickly and that you had a positive experience throughout. It’s wonderful to know you’re happy with the products as well.

We truly appreciate your support!

Rated 5 out of 5 stars

Can't comment on their other offerings, but...

The Artemis watch was a complete waste of money and took most of a month to even show up at my door. I ended up accidentally ruining the display on mine trying to thread the wayyyy too thick wrist strap onto it which, yes, was my fault but only due to the strap being so close to impossible to get on in the first place. To make matters worse, the long 3 screws that hold the whole watch together were barely even long enough to reach past the motherboard so you could thread the second set of spacers on top of it, making it close to impossible to assemble at all. I did manage to get the second spacer set to thread but so lightly that finger pressure could separate two of the three screws. Had to throw it straight into the trash after waiting for it to ship out for most of a month and spending two hours trying to get it put together. Massive disappointment to say the least, I was so excited to wear this around. If you're reading this, BE CAREFUL buying from these people. Who knows how poor the quality is on anything else they offer.

Update: Circuitmess was kind enough to reach out with an apology and to let me know they'd sent me a completed Artemis only a day after I'd posted this review, and it showed up at my door within the week. Lightning fast response time. And as I'd expected, the watch is awesome! A really fun and unique little bit of tech, stoked to have it and am super happy with how this whole experience was resolved. I believe this speaks volumes about how much Circuitmess actually cares about their customers and products.

11 August 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

We’re truly sorry that your first experience with the Artemis Watch wasn’t what you had hoped for, and we completely understand how frustrating that must have been. We were glad to be able to reach out quickly and offer a solution, as it’s very important to us that you feel supported and happy with your purchase.

We’re thrilled to hear that your replacement watch arrived swiftly and that you’re enjoying it as much as we hoped you would. Thank you for updating your review to reflect the resolution — it really means a lot to us and shows how much we care about standing behind our products and our customers.

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, which is rare these days. So helpful with all my enquiries.

9 August 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind words! We're so glad to hear you had a great experience with our customer service and that we could help with all your enquiries.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Assembling Wacky Robots

I really enjoyed assembling Resistron from Wacky Robots Collection as a beginner because it really has clear instructions and immaculate design.
I learned what potentiometer is and what happens when you change polarity of LEDs :)

1 August 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind feedback! We're so glad to hear you enjoyed assembling Resistron and that the instructions and design made it a smooth experience for you as a beginner.

It’s fantastic that you picked up some new electronics concepts along the way — that’s exactly what we hope to inspire with every kit. Thanks again for being part of the CircuitMess community!

Rated 5 out of 5 stars

Great products and ever greater people.

The products are amazing and extremely fun to build. However, what won me over the most is their truly dedicated customer support team. From sending replacement parts to addressing troubleshooting issues. Truly a grade A company.

30 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you so much for your kind words! We're thrilled to hear you enjoyed building our kits and that our customer support team made a positive impression.

Helping our users have the best possible experience is something we take great pride in, so your feedback truly means a lot. Thanks again for your support — we're glad to have you as part of the CircuitMess community!

Rated 5 out of 5 stars

Company give great support

I purchased from IG advertisement and hoped all would go well. On IG, you just don’t know.
Customer support was necessary as my address was not an easy delivery as it was international. Andrea stuck with me and made it happen so it was a big success thanks to her.
Now the hard part is putting this cool thing together. lol
Now get one for yourself and stop wasting time!

25 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your wonderful feedback! We're so glad Andrea could assist you with the delivery and ensure everything arrived safely. It’s great to hear you’re happy with your experience, especially with an international delivery.

We hope you enjoy the build just as much as the finished product! Thank you again for your support and kind words.

Rated 5 out of 5 stars

Fun kits and great support

Very fun kits easy to learn with and make

Support is amazing I had made a mistake and lost firmware and after contacting received support

27 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your kind feedback! We're happy to hear you enjoyed the kits and found them fun and easy to learn with.

We're also glad our support team could help you get back on track after the firmware issue. Your support means a lot to us, and we're excited to bring you more fun builds in the future!

Rated 5 out of 5 stars

Amazing customer services

Fantastic customer services, I had some issues with the assembly of the Artemis NASA watch. This was very quickly resolved by the team contacting me and supplying some spare parts. Will definitely purchase products from them again.

21 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you so much for your kind words! We're glad we could help resolve the issue with your Artemis NASA Watch quickly and that you had a positive experience with our customer service.

We truly appreciate your support and look forward to having you back for more exciting builds in the future!

Rated 5 out of 5 stars

Bob is great and it’s purple

Bob is great and it’s purple. That’s enough for my daughter to fall in love with it.

24 May 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for the sweet feedback! We're so happy to hear Bob won your daughter over — sometimes all it takes is the right colour.

We’re glad she’s enjoying it, and we appreciate your support!

Rated 5 out of 5 stars

My kid loves it

My kid loves it! He got it as a gift and even though he didn't assemble anything before of that nature, he found it quite easy with easy-to-follow instructions. And he loves his robot!

7 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for your lovely feedback! We're so glad to hear your child enjoyed the experience and found the instructions easy to follow — especially as a first-time builder. It’s always wonderful to know our kits can spark curiosity and confidence.

We’re thrilled he loves his robot, and we truly appreciate your support!

Rated 3 out of 5 stars

I love CircuitMess products

I love CircuitMess products – they are understandable, innovative and really fun.

But the customer service? It's a disaster.

CircuitMess should finally stop constantly saying that they have to “discuss internally”. Other companies - even smaller ones - simply send spare parts out immediately, without photos, without eternal discussion, without months of waiting.

CircuitMess always says: "We have to clarify this internally", then I wait forever for an answer until the spare part is prepared and sent at all.

And all this, even though the fault clearly lies with them!

Instead of simply apologizing and acting quickly, you are constantly dealing with photo requirements and bureaucracy.

And then they also pretend to have the best customer service in the world - and this is just frustrating and time-consuming.

I'm really angry because I like the products, but being treated like that is not possible.

CircuitMess: Stop pushing customers around and deliver the service you promise!

17 July 2025
Unprompted review
CircuitMess logo

Reply from CircuitMess

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your frustration and for the delays you've experienced. While we’re glad to hear that you enjoy our products, it’s clear we’ve fallen short in providing the kind of customer experience you expect — and that we aim to deliver.

As a small team handling complex hardware kits, we sometimes need to double-check things internally to ensure we're sending the correct parts and not introducing new issues. Asking for photos is standard practice in our industry, not to question our customers, but to better understand the problem — especially when it’s unclear whether a part was missing, damaged, or already installed.

That said, we absolutely understand how this can feel like an unnecessary hurdle when you're just trying to get support. We’re reviewing how we handle these situations to ensure they’re faster, clearer, and more respectful of your time.

Thank you again for your honest review — we genuinely value your feedback and hope to improve your experience with us moving forward.

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