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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, often highlighting that it is competitive and represents excellent value for money. Consumers appreciate the straightforward and user-friendly experience, both on the website and when interacting with staff. People also value the clarity and ease with which they can understand the policy information. Consumers consistently highlight the positive interactions with the staff, describing them as friendly, helpful, and professional. Reviewers appreciate the patience and knowledge demonstrated by the representatives, who are able to guide them through policy options and resolve issues efficiently. Many customers express a strong likelihood of returning to the company for future insurance needs, citing their overall satisfaction with the service provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

I had a few queries regarding what needed to be declared and i prefer to do over the phone rather than online. The operator was very knowledgeable and helped me get things sorted, stress free and an a... See more

Rated 5 out of 5 stars
Verified

They have great customer skills, polite and calm when I was ranting on, which I apologised for at the end. But handled my problem with buying the wrong policy and advised me on what I should have bou... See more

Rated 5 out of 5 stars
Verified

Good interaction with the person I spoke to. Upgraded my policy this year with some additional benefits and the price was very fair. Have been with cover wise for around 4 years now and very hap... See more

Rated 5 out of 5 stars
Verified

I’ve used them multiple times for my short European trips and the prices have always been excellent. I’ve had to claim once and the process was relatively straightforward. I would definitely use again... See more

Rated 4 out of 5 stars
Verified

Coverwise Started my new policy 3 days before my old one expired. I knew I needed to make changes to my policy by adding WW travel and medical cover so this threw me. However it all got sorted and I... See more

Rated 5 out of 5 stars
Verified

I have a lot of health issues and always use Coverwise. I haven't had to claim yet (hopefully that continues) but the price is reasonable and covers my conditions so I think it's great. Really quick a... See more

Rated 5 out of 5 stars

Been with cover wise a few years. Never needed to claim so don’t know that process but writing this review due to the ease of amendments to policy and cancellation. This year I’ve had twins so don... See more

Rated 5 out of 5 stars
Verified

Dan was really helpful and clearly discussed what the insurance covered and ensured the activities would be covered for my upcoming trip. Great customer service and good value too

Rated 5 out of 5 stars
Verified

I've been using Coverwise for a few years now .. This works well in part because they have recent medical information for us. We usually go on holiday twice a year. The cost seems comparably fair... See more

Rated 5 out of 5 stars
Verified

We have been with Coverwise for a few years now. They are consistently cheaper, esp. taking into account loyalty discounts, for the level of family cover that we need. Their consistently high quality... See more

Rated 5 out of 5 stars
Verified

The young man I spoke with today 29th was so helpful I think he said his name was Seb.(sorry if im wrong) he explained everything to me and I was very shocked with the price of the insurance ,other... See more

Rated 5 out of 5 stars
Verified

Excellent professional service when speaking to the people on the phone. Always friendly and polite. Been with then for 5 years and will be with them a lot longer . Wouldn't go anywhere else for... See more

Rated 5 out of 5 stars
Verified

Your customer service staff lead me through the best option for my amended travel arrangements. They took the time to explain why certain decisions were taken and they were calm and patient in their a... See more

Rated 5 out of 5 stars
Verified

I was looking to complete an insurance for my son's trip which was not straight forward after he had a procedure last year. The advisor was able to help me with the policy and email it to me.

Rated 5 out of 5 stars

Hannah was wonderful - helped me so much by explaining what my options were; quite a complicated trip planned so was incredibly useful having an expert take me through the process step-by-step. Can't... See more

Rated 5 out of 5 stars
Verified

Fantastic customer service! I had tried to purchase insurance online, and my bank app was glitching so wouldn’t let me continue. I phoned and just quoted my reference and it was all done and dus... See more

Rated 5 out of 5 stars
Verified

Found coverwise to be the cheapest for winter sports insurance which gave me everything I needed. Covered all the bases with silver plus. Im a returning customer and would definitely recommend Coverwi... See more

Rated 5 out of 5 stars
Verified

Really happy with the renewal process and the kind lady who assisted over the phone. She was attentive and patience, willing to help.

Rated 5 out of 5 stars
Verified

I really struggled to use my phone to buy travel cover on line not because of your company but my equipment. I rang instead and your employer not only easily sorted out my cover but saved me even mor... See more

Rated 5 out of 5 stars
Verified

Shona was so helpful via the phone Patient when I had questions and supportive with my processing of Information (dyslexic) Really appreciate the great customer service allowing a smooth purchase... See more

Rated 5 out of 5 stars
Verified

Bethany was so helpful and answered all my questions She even telephoned me back as they had a fire drill while we was talking regarding my new policy

Rated 4 out of 5 stars
Verified

Called up to discuss a quote and managed to receive a 10% loyalty discount. Helpful lady on the phone who dealt with my query quickly and efficiently.

Rated 5 out of 5 stars
Verified

The guy on the telephone was extremely helpful and went over the policy with me very thoroughly explaining everything in great detail Thank you

Rated 5 out of 5 stars
Verified

Firstly there is a good range of plans to choose from,easy to decide what cover you require given the layout and then entering and medical issues you might have and affordable rates,couldn’t be simpl... See more

Rated 5 out of 5 stars
Verified

Great service! Very helpful staff on phone. I had to update a medical declaration - was dealt with quickly and without any hassle.

Rated 5 out of 5 stars
Verified

Not only do they consistently come out top in the comparison chart but also offer loyalty discounts on renewal. Never had to make a claim so far so cannot comment on that aspect of customer service bu... See more

Rated 3 out of 5 stars
Verified

Shocked that my twin boy 17 insurances for the same thing was £20 dearer than his twin brother !

Rated 5 out of 5 stars
Verified

I called today to change my my travel policy. The advisor was so helpful and friendly. The price I received was also reasonable. I would highly recommend.

Rated 5 out of 5 stars
Verified

Used Coverwise via Internet last year happy with price & decided to use again for my trip this year via telephone staff lovely & so professional & price great again fully recommended.

Rated 5 out of 5 stars
Verified

Very straightforward process and excellent value for money. I've used Coverwise before and will use them again !

Rated 5 out of 5 stars
Verified

This is the second purchase from this company, very helpful on the telephone fast delivery, no problems.

Rated 5 out of 5 stars
Verified

Website is very easy to navigate even on a mobile phone, not a computer. The questions are direct and clear.

Rated 5 out of 5 stars
Verified

A good travel insurance policy I've used for 3 years now and polite and helpful staff and a good price

Rated 5 out of 5 stars
Verified

Easy to navigate,and reasonable priced. Haven't had to claim...so can't give a in depth review.. But would recommend.

Rated 5 out of 5 stars
Verified

Always found Coverwise staff really helpful and friendly. Plus really excellent price for holiday insurance… Would highly recommend

Rated 4 out of 5 stars
Verified

Peace of mind. Good value travel insurance. Easy to set up and pay for. I just can't give it 5 stars as I've never had to make a claim and that would be the real test of how good the experience is.... See more

Rated 5 out of 5 stars
Verified

Excellent, efficient and easy service which we'veused for many years. Highly recommended 👌👍👏

Rated 5 out of 5 stars
Verified

Service was great. Well explained and very informative. Friendly and knowledgeable.

Rated 5 out of 5 stars
Verified

Really helpful advisor on the phone who assisted with a policy upgrade and addition of a party to the policy. Would definitely recommend Coverwise.

Rated 5 out of 5 stars
Verified

Attentive, listened to my long and detailed call. Took the information and provided a resolution and update to my policy whilst on the call. Excellent customer service from this particular agent.

Rated 5 out of 5 stars
Verified

I had made an error with my original policy online so I contacted you's by telephone and was very impressed by the way it was rectified very promptly.

Rated 5 out of 5 stars
Verified

Quick and easy to get insurance and cheaper than other quotes

Rated 5 out of 5 stars
Verified

I had forgotten to declare on medical condition when I took out the original policy. Taylor was very helpful and professional and sorted it all out for me.

Rated 5 out of 5 stars
Verified

As an old age pensioner....the people I have dealt with are very professional. Would highly recommend Coverwise

Rated 5 out of 5 stars
Verified

I recently purchased travel insurance from Coverwise and was incredibly impressed with the whole process. Their website is so straightforward and easy to navigate—finding the right package for my ne... See more

Rated 5 out of 5 stars
Verified

I liked how straightforward the policy information was. Everything was clearly explained, and I felt confident that I was getting good value for the coverage I needed.

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Company details

  1. #21 of 56 best companies in Travel Insurance Company
  2. #77 of 224 best companies in Insurance agency

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

good!!

dindt make any claim, but the process was very straighforward, and they had a very good customer service. cheap price and good cover, i reccomed!

26 February 2025
Rated 5 out of 5 stars
Verified

Affordable and comprehensive insurance

Affordable and comprehensive insurance, easy to purchase. I was not sure how to fill the online form (for a young person under 18), I phoned the customer service number and found a very kind person who gave me all information I needed and it all took less time than I expected.

16 October 2025
Rated 5 out of 5 stars
Verified

Simple

Simple, easy application. Documents emailed immediately. Gives you peace of mind that your covered.

12 October 2025
Rated 5 out of 5 stars
Verified

Never an issue

I've used Coverwise for a few years now. Find their quotes to be competitive, and customer service excellent when I have had need to contact them. Never been in a position to need a claim, so cannot review that, but I always recommend them to friends and family.

12 October 2025

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