Utter pants. Ordered a delivery from Nando's. First estimation was about 50mins, no probs. Then it went up to an hour and 15mins. still no prob. Then we tracked the driver - he left Nando's, drove a... See more
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Review summary
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Based on these reviews
I have had to chase and chase (since 27th Sept) to get an issue resolved. Deliveroo seemed to think that £3.02 credit to my Deliveroo account was enough compensation for a £26 order of food being 2 ho... See more
Worst delivery company. Order from them only few times. Once order came completely wrong and other time order came to unknown to me address. Please AVOID this company, switch to something better “uber... See more
Another evening ruined by stupidity. This time, it was the driver's fault. He dumped our food 2 miles away (and took a photo of it!), as he was apparently unable to locate our address. (NB this has... See more
This company is a scam,i place an order with them, ìt only half turned up, they refused to sort the matter out, I'm now trying to stop payment to them via my bank on the grounds of theft & fraud. Avoi... See more
Order some food around 8:00pm to be told that the driver has broken down after waiting and hour for the food and I reordered and it took another hour for it to get to me and my chips were basically co... See more
Like most of the other food delivery services, all they do is inflate the price, then add a service charge, then a delivery charge, and then a PRIORITY delivery charge. Today I ordered food - as the d... See more
Left review while ago after being over charged on 23/11/24 4 weeks later 23/12/24 heard back again still nothing done or being done pasted from pillor to post apologies for what's happened however upo... See more
I stupidly decided to use Deliveroo again after blatant staff fraud which was not addressed. I then received another order where there was clear theft by eiher Deliveroo or one of their vendors. Aga... See more
Every time I order a grocery delivery through deliveroo, I select the option for refund for out o stock item. I never got any refund and am owed at least £40 from them in items. I contacted custome... See more
Shocking….. first order I ever simply didn’t turn up… no refund seagulls customer service… ordered agsin that turned up ok….. ordered a pizza from pressing hours late it’s or so late cold…… Orde... See more
I dont normally write reveiws but this is a joke i ordered a delivery 1 hour ago (still waiting). Talked to customer service who assured me there is nothing to worry about because i can get something... See more
Absolutely disgusting customer service. I ordered food at 22.30 restaurant picked it up at 22.34. My driver didn't get there till 22.54 and was delivered to my house at 23.17. My food was cold. My del... See more
Morrisons on Deliveroo, 50% of my order was out of stock and removed from the order, the app never said these items were out of stock. Unbelievably there was no substitution for milk, cat food, a... See more
Shocking service, paid priority for delivery, the rider picked up my order and proceeded in the opposite direction of my address and clearly deliver other orders for 20mins and then turned back, 50min... See more
Not even surprised Deliveroo only has 1 star they are awful. My drink arrived from McDonald's and is clearly off but would deliveroo do anything..no of course not. This is not the first time my order... See more
This was the WORST service I’ve ever had. My order arrived a total disaster – containers smashed, food leaking everywhere, sauces soaking and dripping through the bag, leaving stains on my carp... See more
Wish I could give no stars, absolutely awful service. Their driver took over 30 mins to deliver food from a restaurant less than 5 mins away. Everything was stone cold and they only refunded £5 of... See more
It would be zero stars if that was an option! Should be called deliverzero. Order delivered to the wrong location disputed this with deliveroo multiple times with customer service that sounded like r... See more
If you provide a service, then provide it. Don’t make people pay for a quality that should be part of the business model. Charging people £2.50 just to receive the service promised is digusting. This... See more
I'm not surprised this awful company only has one star and that there are many reports of cold food. I recently made a complaint to deliveries about yet again recieving cold food, I was told I would b... See more
Food arrives burned AND ice cold with a bunch of items missing. They gave credit for SOME missing items and apologised for the inconvenience for the rest… £55 for 2 burgers and 2 fries that are in... See more
Thank you to deliveroo for a lovely hot meal served cold as always. They stack the orders so your food sits going cold and then they have the nerve to refund 1/4 of the fee. This country’s gone to sh... See more
Ordered from a local restaurant unaware Deliveroo were to deliver. We gave the code and were handed the delivery. Food order consisted of just 2 items of the 6 we had ordered. Carlos of Deliveroo took... See more
Say 'add to your order' then when you do, within a couple of minutes, they give it to another shop and then charge you another delivery and small order free. Misleading and disgusting.
Would of put zero stars if I could of! First time ever ordering and order was missing my pork joint, and bacon and sausage was out of date the very next day...VERY POOR CUSTOMER SERVICE..still waiting... See more
Worst customer services I've ever encountered. Local places menu is showing optional items as mandatory and they're all at extra expense so you're forced to have items with an order that you don't wan... See more
Do not pay for premium services ! One time out of two my hot drink has spilled in the bag, the lid is not shut properly and all the food in the bag is wasted. Now Deliveroo is refusing to give me a re... See more
Ordered some groceries from Waitrose, received someone else’s order which didn’t have one single item I had ordered and paid for. I took all the necessary photos and spoke to THREE people on the nig... See more
I have gave up using deliveroo.Whenever I try to place order using my virtual card as I do not usually use my physical card online for past bad experience,deliveroo keeps declining my payment and also... See more
Yet again for the second time my account was hacked. The second delivery was on the same day as mine -but made from France. Despite this and how impossible it would be for me to order from two differi... See more
What a colossal screw up. I order from Sainsbury's, vegan and gluten free ice cream, what do they send me? Mars ice cream, full of gluten and dairy, I am allergic to milk and gluten, and i pay to... See more
Awful company, we didn’t get our meal and were refunded £1.60. What a joke, they don’t care but we all still use them Whilst independents business’s go out of business. Well no longer will I suppo... See more
would give no atar if possible food delivered inedible and only given 50% compensation, cut me off when asking to speak to a manager
Very bad service none delivery of orders Deliveroo are very unprofessional lack quality and customers service are a big joke. Do not use this service I ordered and the driver spilt the drinks as the b... See more
Imbeciles is the only word I can use to describe the drivers and the operators when dealing with this company. If I could give minus stars, I would. DO NOT USE DELIVEROO
This service is terrible , I ordered from them while I was away working and complained about a meal I ordered . They were unhelpful and didn’t help with the complaints. I will never use them again
Absolutely disgusting service. Haven’t used the app in 10 years but needed some food whilst I done a 10 hour shift. Ordered and never got the food. Delivery driver left out on the road for someone to... See more
"Deliveroo's official stance is that they support their disabled and neurodiverse employees by amplifying their voices to advocate for necessary adjustments and policies" Yeah this is a... See more
Someone signing up as a driver with my details
If it would be possible to put -5 stars i would. I've ordered some beer from a shop, first driver phoned me saying that she doesn't have full address even though i always check that i put full address... See more
Do Not Trust deliveroo with your deliveries... They will steal it! Not a decent company. I did not receive most of my order and when i contacted customer service, they said that they can not do anythi... See more
Waited for two hours for my order to arrive. No doubt this is down to the fact that the courier can't read or understand English or even the Latin alphabet. Ask yourself this - why are are these couri... See more
Absolutely Disgusting Late order,covered in sweet and sour sauce,I'm diabetic but I can only have a little sauce,deliveroo wanted photo evidence after I'd thrown it in the bin. Not the first damage... See more
Deliveroo driver silver VW Golf FD07GJK parked illegally and obstructing the pavement. St. Peter's Street, Ipswich. 11/08/25 10:52hrs.
Shockingly bad, it will occasionally just change your location to a random place and gives no option for changing the address. The customer service says “just call the driver and ask them to go to whe... See more
Idiot Deliveroo delivery person riding an e-bike recklessly and illegally. Upper Brook Street Ipswich 07/06/25 11:20hrs. DO YOUR STAFF NOT UNDERSTAND THE MEANING OF A RED TRAFFIC LIGHT?
I placed a large order with Deliveroo for a special occasion. The food arrived cold and inedible, and after raising a complaint, I was promised in writing that the pending payment would not be... See more
Put this way , a regular delivery takes 30-1h ,app asked me would you like to prioritise this delivery (I thought why not not)cost me £3.99 and guess what still been believers after 1.27min thats even... See more
1.1
Bad
261 reviews
Appalling!!
I have had to chase and chase (since 27th Sept) to get an issue resolved. Deliveroo seemed to think that £3.02 credit to my Deliveroo account was enough compensation for a £26 order of food being 2 hours late and cold! I was replying to all emails they sent me and yet they still closed my case, even though I was asking for it to be resolved with a refund. Finally rang them, only to be told that I was entitled to a refund of less than 50% of the total cost of my meal. Safe to say, my account with them will be getting closed once the refund is issued
8 October 2025
Unprompted review
Someone signing up as a driver with my…
Someone signing up as a driver with my details
8 October 2025
Unprompted review
Order some food around 8:00pm to be…
Order some food around 8:00pm to be told that the driver has broken down after waiting and hour for the food and I reordered and it took another hour for it to get to me and my chips were basically cold and tried to get in contact via the chat to be waiting for a senior member to be spoken too for half an hour and which no one actually spoke to me so I've resorted to email instead. They have lost my service.
4 October 2025
Unprompted review
What a scam
Put this way , a regular delivery takes 30-1h ,app asked me would you like to prioritise this delivery (I thought why not not)cost me £3.99 and guess what still been believers after 1.27min thats even longer ,get those delivery illegal emigrants out of this business, your rate is 1.1 ⭐️ (would you like to uninstall this APP) YES PLEASE ⭐️⭐️⭐️⭐️⭐️
4 October 2025
Unprompted review
Utter pants - awful company
Utter pants. Ordered a delivery from Nando's. First estimation was about 50mins, no probs. Then it went up to an hour and 15mins. still no prob. Then we tracked the driver - he left Nando's, drove all around the town in the opposite direction first - clearly doing multiple drops. Then as he finally arrived at hours after driving with our food for 45mins he delivered cold chicken, inedible chips, and warm salad.
Also - we noticed that as he arrived the estimated time went back the original drop-off time - an hour in the past - obviously some slimy technique to improve Deliverpoo's stats.
Sorry Nandos but I can no longer eat your food while you deal with this outfit. Its ruining your product.
3 October 2025
Unprompted review
Avoid, not worth a star
This company is a scam,i place an order with them, ìt only half turned up, they refused to sort the matter out, I'm now trying to stop payment to them via my bank on the grounds of theft & fraud. Avoid, not worth a star
3 October 2025
Unprompted review
AVOID AVOID AVOID
Worst delivery company. Order from them only few times. Once order came completely wrong and other time order came to unknown to me address. Please AVOID this company, switch to something better “uber” for example never had an issue with them.
3 October 2025
Unprompted review
I placed a large order with Deliveroo…
I placed a large order with Deliveroo for a special occasion. The food arrived cold and inedible, and after raising a complaint, I was promised in writing that the pending payment would not be taken. Despite this, Deliveroo still charged me in full.
For almost a month I’ve been chasing them for a refund. All I’ve had are copy-paste replies, repeated “5–7 day” promises, and no accountability — even after I provided proof of what their own staff told me. Deliveroo have ignored my evidence and brushed me off at every stage.
At this point I’ve had no choice but to escalate my complaint formally through Resolver, as Deliveroo has lied and failed to resolve the issue.
This isn’t just poor service — it’s dishonest. I was left out of pocket for an expensive order and treated like my complaint didn’t matter. I won’t ever use Deliveroo again, and I’d strongly warn others to be cautious.
2 October 2025
Unprompted review
Grabbing money with any excuse....
Like most of the other food delivery services, all they do is inflate the price, then add a service charge, then a delivery charge, and then a PRIORITY delivery charge. Today I ordered food - as the delivery time was showing as 45 minutes and I was in a hurry, I paid the 'priority delivery charge', and guess what - the food was delivered after three quarters of an hour!! I asked customer services for a refund of the priority charge, and of course they won't - because according to them the food was delivered on time!! Well done Deliveroo, you lost one more customer.
25 September 2025
Unprompted review
Another evening ruined by stupidity
Another evening ruined by stupidity. This time, it was the driver's fault. He dumped our food 2 miles away (and took a photo of it!), as he was apparently unable to locate our address. (NB this has not been a problem with all previous deliveries).
No sign of an apology from Deliveroo (but they have agreed to refund the meal at least ) .
They are way too complacent. In simple terms, they don't give a fig - time to boycott!
24 September 2025
Unprompted review
So expensive and late
So expensive, delivery fees on top of delivery fees. Never on time.
20 September 2025
Unprompted review
Deliveroo Discriminates people with Disabilities
"Deliveroo's official stance is that they support their disabled and neurodiverse employees by amplifying their voices to advocate for necessary adjustments and policies"
Yeah this is actually a bare face lie. Deliveroo actually does discriminate against those with disabilities such as their riders and the riders substitute.
My brother's substitute recently got his account terminated since he wasn't able deliver his orders in "reasonable time" they actually don't state what is considered "reasonable time" originally they had 2 delivery maximum. They recently introduced 3 delivery drop off. As a result my brother's substitute who suffers with disabilities with Autism, Dyslexic and anxiety was penalised by this evil company.
My brother literally told them in an email that the substitute suffers from all this. They literally ignored that email.
They sent warnings and we told them. You can't expect him to kill himself on the road taking dangerous chances on a motor vehicle and push his anxiety through the roof.
They terminated his account and he was in tears to the handler (my brother)
So if you think they don't discriminate. They most certainly lying to you. We have not heard back from them regarding the appeal. Now because I'm afraid of what they'll do to me. I mean I got a disability. I suffer with shortness of breath, osteoarthritis in both fit that my motorcycle was adapted for it. I suffer with arthritis in my fingers. I suffer from anxiety and other mental impairment. I'm scared to have my account terminated because of my disability.
It's disgrace how they treat us, especially the unfortunate who they claim are accepted.
4 September 2025
Unprompted review
Abysmal service followed by appalling customer service
Ordered from a local restaurant unaware Deliveroo were to deliver. We gave the code and were handed the delivery. Food order consisted of just 2 items of the 6 we had ordered. Carlos of Deliveroo took our order away and said he'd be back in 5 minutes. He then stole our our incomplete order as he never came back and wouldn't take calls from Deliveroo once we chased after waiting for 45 minutes for him to come back with our complete order. Customer Services effectively told us that because we gave the code and the delivery was marked as complete they weren't prepared to refund us or arrange for our food to be re-ordered. In effect we were made to feel as if we were lying. What a dreadful company this is. How did they ever get so big? I will never again order from a restaurant that use these cowboys. If you are unfortunate enough to have to use them do not give them your code before checking your order is what it should be.
6 September 2025
Unprompted review
Say 'add to your order' then when you…
Say 'add to your order' then when you do, within a couple of minutes, they give it to another shop and then charge you another delivery and small order free.
Misleading and disgusting.
3 September 2025
Unprompted review
would give no atar if possible
would give no atar if possible
food delivered inedible and only given 50% compensation, cut me off when asking to speak to a manager
30 August 2025
Unprompted review
This service is terrible
This service is terrible , I ordered from them while I was away working and complained about a meal I ordered .
They were unhelpful and didn’t help with the complaints. I will never use them again
30 August 2025
Unprompted review
Delivered Destroyed, Zero Support – Avoid
This was the WORST service I’ve ever had. My order arrived a total disaster – containers smashed, food leaking everywhere, sauces soaking and dripping through the bag, leaving stains on my carpet and all over my kitchen counter. The food itself was completely ruined and unfit to eat.
What made this even worse was Deliveroo’s response. After wasting hours sending them photos and explaining the mess, they told me there was “no significant damage” and refused to offer any compensation. The photos clearly showed the disaster, but they simply dismissed it and took no responsibility.
This is absolutely disgraceful. The lack of accountability and respect for customers is shocking.
⚠️ Warning: Check your order before you accept it. If it arrives ruined like mine did, don’t expect Deliveroo to help you. Their support is useless, and they will do everything they can to avoid responsibility.
16 August 2025
Unprompted review
Very bad service none delivery of…
Very bad service none delivery of orders Deliveroo are very unprofessional lack quality and customers service are a big joke. Do not use this service I ordered and the driver spilt the drinks as the bag broke can you imagine no refund no delivery
15 August 2025
Unprompted review
Absolutely disgusting service
Absolutely disgusting service. Haven’t used the app in 10 years but needed some food whilst I done a 10 hour shift. Ordered and never got the food. Delivery driver left out on the road for someone to take and never got money back. Disgrace! Don’t use
12 August 2025
Unprompted review
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