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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and design of the products, particularly highlighting sunglasses and shoes. Many find the items to be well-made, stylish, and reasonably priced, often exceeding expectations for the cost. Consumers from Bulgaria expressed their appreciation for the unique design of the glasses. However, experiences with delivery services appear to be inconsistent. While some reviewers report timely delivery and efficient service, others have encountered issues such as delays or problems with the delivery process. Some consumers have also reported negative experiences with the customer contact, while others praise the support team for their helpfulness and quick responses in resolving issues, such as incorrect orders or customs problems.

Based on these reviews

Rated 4 out of 5 stars

Quite good quality sunglasses with good construction, good lenses and inspiring packaging that stands out. The only problem is that the boxes were damaged by the shipping companies. This part needs im... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, good quality case and packaging. Good build quality on the glasses, feel solid premium build. The dark lenses are very dark, even blocking out bright spots on the TV. Yet to test in ver... See more

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Rated 4 out of 5 stars

I bought sunglasses. Great selection for women. I was trying to track delivery and it went very quickly from 'in transit' international to delivered

Company replied

Rated 2 out of 5 stars

I honestly expected better quality from these shoes. I’m quite disappointed and won’t be purchasing them again. It feels like I was influenced more by marketing than by the actual product. The deliver... See more

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Rated 5 out of 5 stars

100% recommend, i bought some fluffy boots and i am in love. Product came quicker than i expected and the quality of the shoes is incredible, so warm and comfortable for winter. Product was true to si... See more

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Rated 5 out of 5 stars

Really satisfied with my purchase! Great quality, reasonable price, super friendly service! Plus a very stylish new accessory has just been added to my wardrobe, love it!!

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Rated 5 out of 5 stars

My Rebel shoes proved to be just what I needed my whole life - no blisters -because the insides are made with leather, too. Such an innovative solution! I can wear them with anything and still feel... See more

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Rated 5 out of 5 stars

I bought online two pairs of shoes to receive them in Greece. By the moment I bought them, I received helpful e-mails by D.Franklin in order to be informed about the delivery and the reference code in... See more

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Rated 5 out of 5 stars

The shoes look good, are light and comfortable. They are not suitable for sports, but they are suitable for leisure. They let air through. I took my usual size, but it was a little big. I recommend ta... See more

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Rated 5 out of 5 stars

Fantastic!!! I am so satisfied with my 2 pairs of D. Franklin sunglasses. I always had cheap options, but these are really good quality and I love blue light filter 😍😍

Company replied

Rated 2 out of 5 stars

Sales service was good. Shipping was on time. The products are of the expected quality. However, both models of glasses are very small, much smaller than shown in the photos on the website.

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Rated 3 out of 5 stars

I never receive my parcel from the transfer company, they said they did not find my name on the ringbell but i try to call them andthey did not try to help me. I also asked them to receive my package... See more

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Rated 5 out of 5 stars

produto de acordo com o anunciado. Boa qualidade de materiais e bom design. Entrega mais rápido do que o previsto.

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Rated 3 out of 5 stars

Sneakers are pretty, great and good quality. But please correct your size chart. I ordered size 40, but in reality it fits 39. Insole length was also shorter than it was mentioned in size chart.

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Rated 5 out of 5 stars

My experience didn't being so well since I received my 2 pairs on sunglasses, but unfortunately 1 of them was the wrong model. Since this was a gift, I promptly emailed them asking them to send the co... See more

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Rated 5 out of 5 stars

I had a problem with the packet delivery and although the support team did everything they could to update the delivery company, my package was returned. Desperate, I contacted them to thank for their... See more

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Rated 5 out of 5 stars

I recently purchased a pair of sunglasses from DFranklin and I couldn’t be happier! The quality is excellent—stylish, comfortable, and exactly as shown on the website. What really stood out to me, tho... See more

Company replied

Rated 5 out of 5 stars

When my order ran into customs issues, the D.Franklin team was incredibly supportive. They arranged a replacement to a new address at no extra cost and kept me updated throughout the process. Their co... See more

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Rated 5 out of 5 stars

Great looking shades, good quality! Surprisingly well fitting on the nose (wider nose often raises glasses too high). I’ve paid 200+ for glasses and I see no difference in experience. Dr Franklin look... See more

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Rated 5 out of 5 stars

I have ordered two sunglasses during the sale 2x1. They have arrived on time based ok the shipping days confirmed on the website and they were in perfect conditions. I also wanted to mention the rig... See more

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Rated 5 out of 5 stars

I’ve had some expensive sunglasses in the past, and I can tell you D.Franklin is absolutely on the same level of quality but for a fraction of the price. I’m so glad I found this brand, and regardless... See more

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Rated 5 out of 5 stars

By mistake i had made a wrong shop, and the client servide in one day resolved the situation. It was an amazing service, they worked after hours and today when i woke up, the situation was resolve... See more

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Rated 3 out of 5 stars

The shoes are amazing, but the size really doesn't fit, they are way bigger than my usual size and the measurements on the website given in mm are not accurate. I don't have time to exchange them and... See more

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Rated 5 out of 5 stars

Vibla Zig Patch is very comfortable, fits perfectly and gives an uncommon appearance as it is super fancy. Really love it!!

Company replied

Rated 5 out of 5 stars

Hello , I want to say that your glasses are unique. I already own four pairs and I would love to get more, but at the moment I am not financially able to, since I am still a student😅. Ever since... See more

Company replied

Rated 5 out of 5 stars

Excellent choice of slippers. Easy to choose and order. Prompt delivery and kept informed of progress.

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Rated 5 out of 5 stars
Verified

I love sneakers I bought. In web shop it said that you should order a size smaller and it was true. They look like in pictures and are super comfy. I received my order in one week with free shipping.... See more

Company replied

Rated 5 out of 5 stars

My order was late a lot i wrote to the company and i hade the best experience in fast and efficient solving the problem. The problem was the post in my country town . The products are perfect and v... See more

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Rated 3 out of 5 stars

The shoes are great but the packaging was kinda weird. They came inside a beaten up box that an elastic was keeping it closed. The shoes are okay but for 90€ I was expecting them to come protected and... See more

Company replied

Rated 5 out of 5 stars
Verified

Great glasses, amazing quality. Only thing i don't like is that lenses are a bit too bright for my preference. I like darker lenses and all of theirs seem not so dark. Other than that all is great!... See more

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Rated 5 out of 5 stars

I'm very satisfied with the sneakers Aero. Very comfortable. I can wear them all day long. Suitable for work, free time and sport.

Company replied

Rated 5 out of 5 stars

I love Franklin trainer's they are great quality and very well priced as well as being very stylish. Thanks

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Rated 5 out of 5 stars

Quickly dispatched Nice shoes - as described on the website Arrival of parcel took quite a bit but it came from far and overseas, therefore all good

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Rated 5 out of 5 stars

Great glasses, great quality. Only thing i would wish is if lenses were more dark because i am used on darker lenses. But other than that great! Fast delivery too.

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Rated 5 out of 5 stars

I had a very good experience since I bought two pairs of glasses as I saw them on the web site, and the delivery arrived immediately.

Company replied

Rated 5 out of 5 stars

The products are exactly the same as photo and description. Quick customer service and delivery. Nice quality and the price. I definitely buy again.

Company replied

Rated 5 out of 5 stars

Awesome product, so so happy I chose D Franklin can't wait to go raving in my new trainers. They're wicked ❤️

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Rated 5 out of 5 stars

Good products and friendly customer service. The quality meets expectations, and the staff are helpful and easy to communicate with

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Rated 5 out of 5 stars

Danny was very helpful with my query. Quick reply and sorted it straight away. Great customer service, always.

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Rated 5 out of 5 stars

Nicely designed glasses at a very reasonable cost. Good quality case and a quick delivery time. Recommended.

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Rated 2 out of 5 stars

Not what I expected. Product was light flimsy and felt very cheap. Customer service was good.

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Rated 5 out of 5 stars
Verified

Sve je bilo brzo, od narudžbe do dostave. Čizme koje sam naručila su fenomenalna, kao i svaki put do sada..sve pohvale

Company replied

Rated 5 out of 5 stars

I hadn't seen this company before my first order, it was love at first sight, my shoes are simply amazing, I didn't expect such quality, perfect eco-friendly packaging, design, everything is top notch... See more

Company replied

Rated 2 out of 5 stars
Verified

Very poor quality shoes. Insole of both pairs broken from inside.

Company replied

Rated 5 out of 5 stars

I am satisfied with my ordered items. Looks great, also the quality is so good! Thanks

Company replied

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Company details

  1. Fashion accessories shop

Written by the company

Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.


Contact info

3.7

Average

TrustScore 3.5 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Perfect fit

These sneakers fit soo perfectly to my foot and it's such a pleasure to wear them. Also shipping and all communication was smooth.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Very complicated return

Very complicated return, all information in spanish not english, I had to write many emails to know how to fill all the forms, and I had to print form by myself it was not included in package, really short time for send items back and price for return is way too big, I’m disappointed

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Product exactly as described

Product exactly as described, perfect size, had an issue and customer support solved it quickly. It took around 10 days to get the product but I didn’t expect to get it in a couple days from the start. Would buy again 👌

16 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Roberta,
Thank you so much for your fantastic review! 🌟👟
We’re happy to hear the product was just what you expected and that our customer support could help quickly! 💪✨
Thanks for your patience with the delivery time — we’re always working to get your favorites to you as fast as possible. 🚀📦
Can’t wait to see you back for your next purchase! 👌💖

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

Wonderful quality/price ratio

Wonderful quality/price ratio, love the glasses, wonderful price and packaging.

7 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Michele,
Thank you so much for your fantastic review! 🌟🕶️
We’re thrilled to hear you love the quality, price, and packaging — we put a lot of love into every detail just for you! 💖📦✨
Can’t wait to have you back for more stylish finds! 😍👓

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

The shoes are so beautiful but small so…

The shoes are so beautiful but small so I return them

10 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Walaa,
Thank you so much for your lovely feedback! 💖👟
We’re glad you found the shoes beautiful, and we’re sorry they didn’t fit perfectly this time. Don’t worry, we’re here to help you find the perfect size for your feet! 😊✨
We look forward to seeing you again soon with the right fit! 🎉👠

Best regards,
Laura
D.Franklin Team

Rated 3 out of 5 stars

They are tooo big for my face🫠

8 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Katja😊,
We’re sorry the sunglasses weren’t the perfect fit for you. 🫠
Please remember that the measurements are available in the product description to help you choose the ideal size. 📏🕶️
Also, we have sent you the return instructions by email for an easy and quick process. 📩🔄

We’re here to help with anything you need and hope you find the perfect model soon. 💖✨

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

Amazing product

Amazing product

14 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Vishnu,
Thank you so much for your amazing review! 🌟✨
We’re thrilled you love the product! Your support means the world to us. 💖🙌
Can’t wait to surprise you with more soon! 🎉👟

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

Quick and fast delivery

Quick and fast delivery!
Excellent quality!
Appearance as per picture !!!

13 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Kalli,
Thank you so much for your kind words! 🚀✨
We’re thrilled you loved the quick delivery and excellent quality — just as you expected, straight from the picture to your door! 📦👟
Can’t wait to have you back for more amazing finds! 😄💖

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

Super 👌🏻

Gran calidad y súper modernos. Se ven geniales y son súper cómodos. ¡Estoy deseando que lleguen mis próximos zapatos! 🤩
Great quality and super funky. They look great and are super comfortable. Definately looking forward to my next shoes from here 🤩

13 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Alan,
Thank you so much for your amazing review! 💫
We’re thrilled to hear you love our shoes — comfy, modern, and totally stylish... just like you! 😎✨
Can’t wait to surprise you with your next pair. Your feet will thank you! 👟💃

Thanks for choosing us ❤️

Best regards,
Laura
D.Franklin Team

Rated 1 out of 5 stars

Stay away from this brand

Stay away from this brand! The quality of the glasses is extremely cheap plastic, including the lenses. It could have been easily been cheap Temu glasses, but for 50 times the price. On top of that, if you want to return the glasses you pay a good amount of shipping costs. Strongly suggest to not waste your money!

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Koen,

Thank you for sharing your feedback with us. 😊

We’re sorry to hear that the product did not meet your expectations. Please note that our return and exchange policy is clearly outlined in the general terms and conditions of purchase, including that returns must be sent to Spain. 📄🇪🇸

By completing the purchase, customers accept these terms, which help us maintain a smooth and fair process for everyone. We truly appreciate your understanding. 🙏

We’re always working to improve our products and services, and your comments are valuable to us! If you have any questions, feel free to reach out. 💙✨

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

My first purchase was a bit unlucky

My first purchase was a bit unlucky, because the chain for the glasses arrived broken. The customer service dealt with it very efficiently, I gor the money back, although I would prefer to get a new chain. second, third etc purchases experience was excellent. I bought several sunglasses, later some more, and several pairs of sneakers. Everything arrived very quickly, in excellent condition, and I am extremely satisfied with the products. I am sure to return to this site as a customer.

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Dear Kos,

Thank you so much for taking the time to share your experience with us! 💬✨

Although your first order didn’t go as expected (we're truly sorry the chain arrived broken 💔), we’re really happy to hear that our customer service was able to support you efficiently. Of course, we totally understand you would have preferred a replacement — and we appreciate your understanding nonetheless.

It makes us smile to know that your next purchases were a complete success! 😍🕶️👟
Your kind words about our products and service truly mean the world to us — and knowing you’ll be back as a customer makes our day! 💛

Thanks again for your trust and support — we’ll be here whenever you need us!

Warm regards,
Laura
Team D.Franklin

Rated 5 out of 5 stars

Great quality

Great quality, exactly as was shown on the site, nice packaging and came on time

7 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Yiannis! 👋😊

Thank you so much for your wonderful feedback! 💛
We’re so glad to hear you loved the quality, packaging, and that everything arrived right on time — exactly as shown on our site 👟✨
Your satisfaction truly means a lot to us 🙏🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 1 out of 5 stars

Are you seriously asking this

Are you seriously asking this ? I still didn’t receive my goods, and you are asking me such a question. Fake ass company that stole my money

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Marko,

We’re sorry to hear about your frustration and truly want to help resolve this issue. 🙏

Our customer service team has already sent you an email requesting more information about your case. 📧 Please kindly check your inbox (and spam folder) and respond as soon as possible so we can assist you promptly and find a solution. 🕵️‍♀️✨

Thank you for your patience and understanding. We’re here to help! 💙

Best regards,
Laura
D.Franklin Team

Rated 1 out of 5 stars

I didn't get my order yet

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Ivana 👋,
We’re sorry to hear your order hasn’t arrived yet 😟📦

Our customer service team has already sent you an email with the full details and current status of your shipment. 📩🚚
Please check your inbox (and your spam folder just in case), and feel free to reply if you have any questions — we’re here to help! 😊✨

Thank you for your patience and trust 💖

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

I was fortunate to get my piece before…

I was fortunate to get my piece before everything was sold out. All went well with the shipping(quite fast too), and the shoe size was a perfect fit.

8 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Vic! 👋😊

Thank you so much for your lovely review! 💛
We’re so happy to hear that everything went smoothly — from the fast shipping to the perfect fit of your shoes 👟✨
So glad you managed to get your pair before it sold out! 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

Beautiful boots Nordic

14 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Katja! 👋😊

Thank you so much for your kind words! 💛
We’re delighted to know you loved your Nordic boots — they truly are beautiful and cozy 👢✨

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

I am very satisfied with the order.

I am very satisfied with the order.
The shoes are comfortable and very well packed . I will order again and def recommend the products

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Slavina! 👋😊

Thank you so much for your wonderful review! 💛
We’re thrilled to hear that you’re very satisfied with your order and that the shoes are comfortable and well packed 👟✨
We truly appreciate your recommendation and can’t wait to see you again soon! 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

Fast delivery

The order was easy to made, it came very fast. The package came in good condition and it was like described. Very satisfied!

8 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi! 👋😊

Thank you so much for your kind review! 💛
We’re so glad to hear that your order was easy to place, arrived very quickly, and that everything came just as described 📦✨
It’s wonderful to know you’re very satisfied — that means a lot to us! 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 1 out of 5 stars

Impossible to make a change

I wanted to make an exchange, not a return. This is impossible despite following all the instructions provided. For online shopping it seems essential to me to have this possibility. Too bad because the quality of the products is also good

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Riccardo,

Thank you for sharing your feedback with us! 😊

We understand how important it is to have smooth options for exchanges, especially when shopping online. Our customer service team has already sent you an email with detailed instructions on how to proceed with your return. 📧🔄

We truly appreciate your kind words about the quality of our products and hope to make your next experience even better! If you need any further assistance, please don’t hesitate to reach out—we’re here to help! 💙✨

Best regards,
Laura
D.Franklin Team

Rated 5 out of 5 stars

Super fast and great quality

Super fast and great quality, I'm very impressed!

15 October 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Elina! 👋😊

Thank you so much for your amazing feedback! 💛
We’re thrilled to hear you were impressed by the super fast delivery and great quality ✨📦
Your satisfaction truly means a lot to us 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

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