gettransfer.com Reviews 12,171

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers highlight the professionalism, politeness, and friendliness of the drivers. Many appreciate the drivers' safe driving skills, helpfulness with luggage, and knowledge of the best routes. Consumers also value the cleanliness and comfort of the vehicles, with some specifically mentioning the provision of spacious cars. People also appreciate the excellent communication from both the drivers and the company. However, experiences regarding the service and booking process appear to vary among consumers. While some reviewers praise the efficiency and ease of use, others report issues such as cancellations and difficulties in finding the designated meeting point. Some consumers express dissatisfaction with refunds and contact with the company. Similarly, some reviewers report issues with the payment process.

Based on these reviews

Rated 4 out of 5 stars
Verified

Car was clean and spacious. The driver was polite, and driving was quite ok. The only problem occurred was that he, by his mistake, wait for us on the wrong terminal upon our arrival. We have to wa... See more

Company replied

Rated 4 out of 5 stars
Verified

Driver Ali was super friendly and attentive, even after the wait due to the plane delay. The only thing to note, is that the driver for the return trip wasn't the same one as the one originally booke... See more

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Rated 4 out of 5 stars
Verified

Overall experience was very good. I did not reward 'five stars' for the simple reason that on arrival in Chania airport, I expected the driver to be waiting in the arrivals section with my name on it.... See more

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Rated 4 out of 5 stars
Invited

I think the fact that I got a chance to compare quotes per driver then I make an informed decision on way to go is what stood out the most for me. The company is doing well in that should there be... See more

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Rated 5 out of 5 stars
Verified

We had an excellent experience while being transferred from Kos airport to our residence. Michael, our driver, was very helpful & kind. He was at the airport way before our arrival & notified us v... See more

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Rated 5 out of 5 stars
Verified

We booked a transfer from Chania airport to Stavros and back. Dimitrios was perfectly on time and helped us with the luggage. He is a sympathetic and communicative guy who likes his work. We also had... See more

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Rated 5 out of 5 stars
Verified

Arranged collection from Agadir airport to hotel. Taxi was waiting despite 1 hour flight delay. Immaculate vehicle and friendly driver. Changed return journey time during holiday - no problem. Bang on... See more

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Rated 5 out of 5 stars
Verified

We were worried our bag sizes were too big for the average bag when travelling to the airport as the normal taxis didn't fit enough esp when you have 2 pieces each coming home but the van was so spaci... See more

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Rated 5 out of 5 stars
Verified

Antonio was prompt and went to the extra effort to ensure that we made it to the Athens port in plenty of time. He provided a clean vehicle, drove with care and safety, and we couldn’t be more gratefu... See more

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Rated 3 out of 5 stars
Invited

The problem is that the new Wizz crew transport system is EXTREMELY cumbersome and not flexible enough for our needs. Bookings have to be made well in advance and confirmation of pick-up times is onl... See more

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Rated 3 out of 5 stars
Verified

Although the reservation for the transfer was for 13:40, my flight was delayed, and I was ready to meet the driver at 14:40. After texting the driver, he informed me that he could not make the tr... See more

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Rated 5 out of 5 stars
Verified

Absolutely wonderful, very friendly and so patient. He never complained even when stuck in a traffic jam outside Sharjah. The whole journey took about 2 hours and he was excellent company. I ho... See more

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Rated 2 out of 5 stars
Verified

Never received notice driver was on his way or any details of name of driver or license plate. Had to call when driver was 25 minutes late he went to wrong cruise terminal to pick us up. He didn't spe... See more

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Rated 5 out of 5 stars
Verified

We were very content with our driver Mr. Dimitrios Chorianopoulos. He was on time and very courteous, communicating with him beforehand was easy. The long ride from Kyllini Beach to Athens airport was... See more

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Rated 3 out of 5 stars
Verified

When choosing the quote I requested an English speaking driver. That was the main reason I accepted his quote. The guy couldn't speak a word of English. His local street/hotel knowledge was poor.... See more

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Rated 5 out of 5 stars
Verified

I would like to express my gratitude to our driver for the transfer from Tala Bay Port to Wadi Rum. Even though I mistakenly indicated the wrong arrival port, he treated the situation with great u... See more

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Rated 5 out of 5 stars
Invited

Was surprised to see a Mercedes sedan instead of a Toyota Camry. Outstanding personal service: discreet and comfortable drive from deGaul airport to Parisian hotel. Driver shared a throat lozenge fo... See more

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Rated 5 out of 5 stars
Verified

The taxi driver was right on time, just as scheduled. He also helped with the luggage and was very friendly and pleasant during the ride, without being intrusive. What was particularly great was that... See more

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Rated 5 out of 5 stars
Invited

We engaged gettransfer.com for our road trip from Prague-Cesky Krumlov-Vienna-Bratislava-Ljubjana-Belluno. All transport provided were new, clean, and comfy. The drivers were courteous and assisted... See more

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Rated 5 out of 5 stars
Verified

Driver was great at communication prior to my flight & on arrival. Told me where the car was located when I arrived in Sao Paulo, explained the distance to go. Very polite and clean car. Would recomme... See more

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Rated 5 out of 5 stars
Verified

The driver is excellent in every respect. The car was comfortable and clean. He was polite and very helpful. He is pleasant. His English is pretty good. The entire drive fluctuated from extremely heav... See more

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Rated 5 out of 5 stars
Verified

The driver was punctual at the airport. The car was clean. The driver drove safely. He was very kind and helpful. The price for the transfer was appropriate for the quality of the service. High satisf... See more

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Rated 5 out of 5 stars
Verified

Excellent experience with GetTransfer! The ride from the hotel to the airport was smooth and comfortable. The car provided was practically brand new, very clean, and well-maintained. The driver was pr... See more

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Rated 4 out of 5 stars
Verified

Amazing experience in terms of vehicle and services. Could be little more timely upon airport pickup. Hotel collection was very timely. Beautiful vehicle.

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Rated 4 out of 5 stars
Verified

A little unsure about booking on this site, but the pricing was very reasonable. Our driver was early and waiting for us and very accommodating for any of our requests. It was a long drive but he wa... See more

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Rated 4 out of 5 stars
Verified

Easy to use, always recent and clean cars, with ponctual drivers. The only negative point would be the high price regarding what can be found with direct driver contact.

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Rated 5 out of 5 stars
Verified

The ride promised was cancelled yet again. This has occured on other occasions and I fail to understand why ! The substitute ride was good and no complaints , arrived on time , car was clean and dr... See more

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Rated 5 out of 5 stars
Verified

Our driver was the kindest and most charming gentleman. He arrived early and ensured he had water for everyone. The vehicle was comfortable and spotless! Communication was terrific, and I would hig... See more

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Rated 5 out of 5 stars
Verified

It was great to have our taxis waiting for us on arrival to Carcasonne which brought us to Marseillean on time driver so polite and pick up on return thanks

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Rated 5 out of 5 stars
Verified

Our driver, Petros was wonderful. He provided a very comfortable ride and even took the time to contact us and deliver items we left in the car. I highly recommend Petros!

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Rated 5 out of 5 stars
Verified

I had an absolutely excellent experience with this car service from JFK Airport. My driver, Xavier, was extremely friendly, professional, and made the entire ride smooth and comfortable. He went... See more

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Rated 5 out of 5 stars
Verified

Excellent service, would highly recommend booking with this company. Our driver was very nice and both trips to and from the airport were on time, with no delay. So easy to contact the driver if neede... See more

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Rated 4 out of 5 stars
Verified

Helped me when I had a difficult time to get transportation. Allowed multiple ways of getting in touch with driver when I didn't have a SIM. Got me a driver when the first cancelled. Was secure and ha... See more

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Rated 5 out of 5 stars
Verified

The drives communicated very well! Prompt, professional and on time/a bit earlier than promised! I really liked their service!

Company replied

Rated 5 out of 5 stars
Invited

We booked rail tickets York to Whitby . We checked 9am and trains were running .we arrived for train 12.16 to find it had been cancelled said to go to rail replacement bus couldn,t find one! Had to ca... See more

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Rated 5 out of 5 stars
Verified

Driver was friendly and polite. communication was great. First driver cancelled due to car issues but the company sorted out a replacement in a speedy manner, considering it was cancelled 2 days b... See more

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Rated 5 out of 5 stars
Verified

Driver was prompt, friendly and very helpful. He waited whilst we collected the keys for the villa and then made sure we got to the right villa before he departed

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Rated 4 out of 5 stars
Verified

The driver was @ the wrong terminal, but we could communicate online. He was quick to change terminals and the drive was smooth and pleasant. I can recommend him.

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Rated 5 out of 5 stars
Verified

The communication was smooth and ride was very comfortable. He provided us with a carseat for our toddler. Highly recommend!

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Rated 5 out of 5 stars
Verified

driver was on-time, courteous, friendly, well-spoken, and informative. He knew the roads well and was a very safe driver. We would use him again. Much better than taking the bus.

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Rated 5 out of 5 stars
Verified

The communication pre pick up was excellent. Car was excellent. Driver on time , polite and helpful. Very careful driver which we greatly appreciated. The whole experience was perfect.

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Rated 5 out of 5 stars
Verified

Driver was waiting for us even though we were delayed. Vehicle was spotless, with amenities. Excellent driver and service.

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Rated 5 out of 5 stars
Verified

Very efficient service. Driver contacted me when arrived, and was waiting as expected. Car clean. Thank you.

Company replied

Rated 4 out of 5 stars
Verified

Our location was very difficult to find. Our driver went above and beyond to get us to our destination!

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Rated 5 out of 5 stars
Verified

Smooth, easy and reliable service wherever it is available. Good coverage around the world. Will use again for sure.

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. Driver arrived on time, very respectful and helped us with our luggage.

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Rated 5 out of 5 stars
Verified

The trip went perfectly. The driver was very punctual, attentive to the customer's wishes, kind, and welcoming.

Company replied

Rated 5 out of 5 stars
Verified

Communication with the agency and the driver were good. So, we knew exactly where and when the vehicle will be found.

Company replied

Rated 5 out of 5 stars
Verified

My driver, Jon, was amazing. Friendly and made the 2 hours ride fly by. His driving was great, so was his personality!

Company replied

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Company details

  1. Limousine service
  2. Airport shuttle service
  3. Courier and Delivery Service
  4. Minibus taxi service
  5. Taxi service

Written by the company

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world. You can submit your request online in just two clicks, offer your price for a trip or select the best price from a carrier.


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Awful experience. Still awaiting for an answer to receive a full refund

I arrived in Barcelona on flight LA 8114 from São Paulo.
I made a reservation through the GetTransfer app, clearly specifying my flight number and the expected time to be at the arrivals lobby.

Once I started collecting my luggage, I contacted the driver to inform him that I would be out around 10:00 a.m.
When I exited to the arrivals lobby, the driver was not there. I then received a message asking me to call him, which I did. He instructed me to take the elevator and go outside the terminal at the departures area instead of arrivals. I followed his directions and called him again once I was there, and he said he was coming.

I waited for another 10 minutes, but he never showed up. Eventually, I decided to take a taxi.

Therefore, I kindly request GetTransfer to issue a full refund of my payment back to my credit card, as the service was not provided.

11 October 2025
Rated 1 out of 5 stars
Verified

Horrible experience, the driver came without a child seat

The driver came without a child seat. Then, he tried to convince me to drive without a child seat although it is against the law.
I needed to rushly take a train instead with my baby in order to transfer safely to my next destination. It was an unpleasant and unprofessional from the driver, and I don't think I will use your service again due to this experience

11 October 2025
Rated 1 out of 5 stars
Verified

The driver did not come for me because…

The driver did not come for me because my flight was delayed. He knew about it in advance and he wrote to me when i was on the plane. He did not come, he did not move at all, but he took all my money. That is no way to treat a customer. I landed at 01:30 at night with no pick up to the hotel. That was disappointing.

4 October 2025

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