I purchased the Power System kit in Nov 24. I have just finished my third month of the supplements. I can honestly say, I don’t feel any benefits from taking the supplements which is hugely disappoint... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
There is a 12-24 hour time delay in customer response. I would recommend hiring one customer service agent who can reply 24/7 to consumer issues, especially since this is supposed to be a concierge se... See more
Company replied
I had a problem with my new Lyma laser (slight rattle). Jennifer from the concierge service was amazing and helped me to return it and get a replacement. The service was prompt and efficient and rea... See more
Company replied
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, esp... See more
Company replied
I have not tried the product long enough to review it but I purchased it through Lymas finance partner splitit. sadly instead of taking the monthly agreed payments they took the whole lot in one go so... See more
Company replied
Excellent Customer Support. The response time to my email was fantastic. The LYMA Concierge Team went extremely helpful. They made my request possible and I will always be so grateful! I am obses... See more
Company replied
Verified
The short term results are immediate: my skin appears plump and glowing right after I use the device. It’s completely painless and easy to work into my daily routine. I’ve been using it for about 1 m... See more
Company replied
I have been using my LYMA laser for about 3 months now. I LOVE it. I started noticing results by the end of the first week, and now, three months later, I am convinced that this is the best pr... See more
Company replied
Verified
Excellent products! I worked as a family nurse practitioner in the aesthetics/plastic surgery industry for 13 years . I wholeheartedly endorse the Lyma laser and supplements . I have suffered from idi... See more
Company replied
The supplement worked well for my skin, but didn't do anything for my mood. The customer service is terrible. I tried cancelling my subscription but the website keeps redirecting me to buy more goods... See more
Company replied
I have been taking the Lyma supplement on and off for a few years now. When I stop taking it, in a quest to save money, I see a noticeable decline in energy, mood and immunity. I’ve had numerous vira... See more
Company replied
I bought Lyma first generation - paid outrageous amount of money, only for them to discover that red light is better than blue light. Which questions their claim to science and evidence based design... See more
My battery is faulty. Messaged your customer service twice. Got fairly unsatisfactory eventually. Still waiting for new battery so can’t use laser till this is received. . Your “loyalty” skin care moi... See more
Company replied
Verified
Lyma customer service is outstanding ! They are helpful and always answers questions I have within 24 hours. In fact - my laser was defective and they replaced it immediately. The supplements I c... See more
Company replied
Lyma concierge responded to my messages within 12hrs (I'm in Australia) I can not fault them here. The laser itself showed marked improvement in facial laxity within 3 weeks for me, esp under the c... See more
Company replied
I took a break from the supplement Lyma for about two years. It became a little to expensive for me. But I really missed the positive results from the supplement better mood better sleep less anxiety.... See more
Company replied
I recently had an issue with the battery/charge part in my laser and reached out to concierge, specifically Jennifer who was exceptional. She checked in with me even in the waiting period and really... See more
Company replied
Great premium product that needs long term regular use for noticeable wide benefits. Very easy to use. Outstanding customer care. Pricey but a good investment if you’re serious about your skin.
Lyma is a premium company, with premium products, and premium customer service. I ordered their supplements and for whatever reason (to no fault of their own) the shipping was stuck for days. J... See more
Company replied
I am very pleased with the LYMA products and they have fantastic customer service. I had received emails about the delivery timeframe & unfortunately my products were delivered to my house, and the b... See more
Company replied
Verified
First time my package got returned even left GB for “security reasons”, second time got stuck at the fedex clearance.The feeling I had is that Lyma had never delivered in Canada . Was very Frustratin... See more
Company replied
I cannot understate how much this has improved my skin and how much my confidence has grown as a result. I was reticent about buying from some of the reviews, but decided to take the plunge as I h... See more
Company replied
I love ❤️ love ❤️ my laser ❤️ I’ve been using it for about one month now and have noticed great improvement with the texture of my skin!! I find it super easy to use and worth the extra 45 min of my... See more
Company replied
I have been using the Lyma life system for the past 8 months including the Laser Pro and supplements, the results are amazing, I followed the instructions to the letter and it was really worth it. I’m... See more
Company replied
Verified
I have been taking Lyma since January 2024 and have noticed a huge difference in my emotional and mental state - feeling stronger and more able to cope with what life throws at me. I was diagnosed wi... See more
I purchased Lyma Laser nearly a year ago because I have lots of spider veins on my face from Rosacea and it states that it can get rid of these. I am very disappointed to report that it hasn’t done an... See more
Company replied
I had a question about my device and have rarely experienced customer service at this level. Every step of the way they were fast and friendly and super knowledgeable. I needed to send my device in fo... See more
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I had an issue with my Lyma laser and the online concierge quickly responded; however, it went to my Spam folder and I didn't see it. I wrote the online concierge a second time and another quick respo... See more
I bought the laser, skin care treatments, and supplements last May (May 2024). My skin is completely renewed, and my mood (I am in pre-menopause) is better than before. I am always cautious abou... See more
Company replied
Recently bought lyma pro for my wife, I’m not amazing on computers or buying things online so contacted lyma who called me and walked me through steps of how to purchase, the lady Narmisha was amazing... See more
Company replied
Amazing product, skin is glowing and tighter with compliments, although 25 so loose skin and wrinkles aren’t a huge issue but also even skin, great customer service from Kat! I lost my pads and she wa... See more
Company replied
Verified
I started taking lyma 3 yrs ago , its an amazing supplement, i can only say its life changing . Altough its a bit expensive.. its really worth it My sons psoriasis is for 80%gone and my husband is... See more
Company replied
Verified
The product, the packaging and the LYMA team have all exceeded my expectations. They all make me feel very special and the laser is amazing, nothing has ever come any closer to what LYMA laser did to... See more
Verified
So far I feel like I can see a difference in my skin and especially on the scar on my face. I also emailed the concierge team and received a prompt and helpful reply. I’m excited to hopefully see more... See more
Verified
Lyma Concierge has always been fantastic to work with. From recommending SPF products that work well with Lyma products, to solving my questions around travelling with product, to replacing a laser c... See more
Verified
Lyma support went above and beyond to provide support when my account appeared to be undetectable on their system. Narmisha kept in touch during the whole process and made sure I received my product... See more
Company replied
Verified
The quality of Lyma products is fantastic compared with other face creams and serums I have used before.. The timely and balanced service from Lyma is great, as I am not bombarded with constant marke... See more
Verified
Lyma has been life changing! I started with the laser and have had amazing results. Then added the supplement a year ago and feel better than I ever expected….not even a sign of a cold since. Then... See more
I have been using the Lyma Laser consistently for over two years now, and I love it! After my first three weeks of use my husband told me I looked 5 years younger! I get compliments on my skin very o... See more
Company replied
Worth every penny, I’m 52 and used to have various fillers and Botox but stopped during covid and started using lyma capsules and then the skin care as soon as it came out and have used it continuousl... See more
Company replied
Lyma concierge was prompt to respond and help me with a malfunctioning laser. Excellent communication and trouble shooting. In the end my laser was replaced with a new unit.
Company replied
LYMA’s innovative products are strongly supported by a team of highly skilled concierge professionals to provide an extraordinary consumer experience! Thank you Jennifer for all your prompt support... See more
Company replied
My dealings with Lyma have been refreshingly genuine, prompt, specific and the correspondence is free from the usual empty PR phrases. In particular, of late, Jennifer has epitomised (what I think is)... See more
Company replied
I love my Lyma laser! Great results when used as directed, have def seen diminished fine lines and wrinkles. even less puffiness. The customer service is superb...they respond immediately and offer... See more
Company replied
I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge... See more
Company replied
Verified
Lyma has been a big help for me! Their supplement has really improved my focus and made it easier to get things done. I also feel better overall because of the great ingredients they use. What ma... See more
I am amazed how Lyma treated my problem wich occured with battery. Sincerely it is rare nowdays to find this kind of preofessionalisam. I recived a completley new Laser with skincare. Thank you again,... See more
Jennifer at Lyma concierge was always available to assist with my questions regarding the Lyma purchase. She and the warehouse team went above and beyond when the delivery tracking service s... See more
I am very satisfied how may case was quickly resolved with such a fast response. Very very professional staf. Jennifer went trough my problem imediatley and made sure everything goes well.
Company replied
Company details
- #244 of 260 best companies in Vitamin & Supplements Shop
- #220 of 240 best companies in Beauty product supplier
- #35 of 39 best companies in Wellness Programme
Written by the company
LYMA is a company that exists to change people’s lives and does this by engineering nature to create products that actually work. By replacing the hype around ‘wellness’ with the proof of WellTech (the fusion of wellness and technology), we can take people beyond the ceiling of a healthy, balanced diet and help them feel 100% human, putting efficacy first and YOU in control. LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
LYMA is a company that exists to change people's lives
Written by the company
- LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
- LYMA Concierge is on hand to answer your questions. We are here to help.
We offer complimentary express shipping
Delivered worldwide
As well as complimentary express shopping we offer a number of payment methods. The LYMA Laser can be purchased in up to 12 monthly instalments.
Contact info
223-231 Old Marylebone Road, London, NW1 5QT, NW1 5QT, London, United Kingdom
- concierge@lyma.life
- lyma.life
3.8
Great
728 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
Too expensive! I took Lyma supplements for over a year…
Too expensive! I took Lyma supplements for over a year now. Besides sleeping slightly better, there are no other improvements what so ever. For sure not on my hair or nails. The price does not reflect in the benefits, unfortunately.
11 October 2025
Unprompted review
A ridiculously overpriced cold laser which is on sale for veterinarian use at a tenth of the price
I’ve bought TWO of the original Lyma lasers over the past few years at great cost (nearly £4000!). I have seen zero effects despite using two simultaneously at great length.
Today I received my PowerCure Pro device from therapevo (£250).
Cold laser has been used since the 60s in animal care: including within the lucrative racehorse business which demands the very best treatment.
The new Lyma Pro has THREE 808 nm diodes of 500mw each. Thus a total output of 1500mw. These are the invisible lights which have such beneficial effect on the dermis/injury/aging.
The PowerCure Pro has FIVE of these diodes at a combined output of 1250mw. So the Lyma Pro is SLIGHTLY more powerful. The original £2000 Lyma had only ONE 808nm diode. Yet sold at nearly ten times the cost of the PowerCure Pro designed for animal use. My question is WHY? Also HOW was the cosmetic device market so totally duped?!?!! I can use two PowerCure Pros simultaneously at a cost of £500 and 808nm power of 2500mw. A TENTH of the cost of ONE Lyma Pro with a lesser 1250mw of the crucial 808nm power. The added ease and speed of using one PowerCure Pro in each hand is a bonus. The saving of £4500???? Just for bragging rights to tell the world you’re using a ridiculously overpriced item and very likely the overpriced supplements and so-called oxygen mist to go with it??????
Please, please Lyma, do not so wantonly underestimate the intelligence of your clientèle.
7 October 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Altogether, this company seems sus
It's surprisingly hard to find reviews of the Lyma supplement that aren't on the Lyma site. I find it really strange that there aren't any influences posting about this if it's truly a miracle supplement. You'd think there'd be users on Instagram and reddit singing its praises... Something to think about.
I've only been on it for about 2 weeks so I'll definitely update if anything changes, but so far I'm actually sleeping worse. I've never had a problem with sleep (I regulated my bedtime and wake-up time years ago and it's always worked for me) but now I find myself wide awake at 3am and there's no going back to sleep. I haven't noticed any other changes, and no improvements in any other area.
You're not supposed to take this with caffeine, so if you drink coffee for a few hours in the morning, you have to take this at lunch or dinner (supposed to take with food or a snack). I'm not lugging these pills to work every day, so I take them at dinner. I might have to try changing up the time line to see if that helps mitigate the poor-sleep side effect.
I've also had issues with my account, and when I reached out to Lyma they never responded. I can't activate my fancy copper membership card for some reason. Seems like for the money you're spending, their fancy membership program should be flawless.
I also find the copper storage container an odd choice - science says storing anything you eat or drink in copper is a bad idea because you can get copper toxicity. So that's a little suspect, also. I think they chose it because it's fancy and pretty and "premium" and they want you to feel special. But if you get heavy metal poisoning, you probably won't feel too special anymore.
All in all... I'm not sure how much I trust this company.
22 September 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share your feedback. We are sorry to hear that your experience so far hasn’t met your expectations, and we would love the opportunity to speak with you directly to discuss this further. Our Concierge Team is always here to help. You can email us at concierge@lyma.life.
As with any new powerful supplementation, it’s common to experience some initial adjustments, in your case, changes to your sleep, as your body adapts to the formulation. These effects are temporary and typically settle within a few weeks as your system begins to rebalance, you are correct that the time of day you take the supplement can make a difference and we work with members to devise the best protocol for them.
We also want to reassure you regarding using the hammered copper vessel to store your LYMA Supplement capsules. Copper is a naturally occurring metal that has been scientifically recognised for its broad-spectrum antimicrobial and antibacterial properties. The specific grade of copper used in your vessel is stable and poses no risk of copper toxicity under normal conditions of use.
All the best,
LYMA
I bought the pro model ($6,000) and it…
I bought the pro model ($6,000) and it was supposed to ship FedEx Express. I tried to reach LYMA for almost 3 weeks and they don’t publish a phone number and their email concierge promised it was in stock and coming - they acknowledged that this was a birthday gift and after 3 weeks of chasing them around, I canceled. This is a reasonably expensive item and their customer service is absolutely awful.
8 September 2025
Unprompted review
Reply from LYMA
Dear John,
Thank you for taking the time to share your feedback with LYMA. We are very sorry that your delivery did not arrive within the 3–5 working days promised, especially as this was intended as a birthday gift.
This is certainly not the level of service we strive to deliver, and we apologise sincerely for letting you down on this occasion. While we can see that our Concierge team were in touch with you throughout, we completely understand your frustration and regret that we were not able to meet your expectations.
Please rest assured, our Concierge team is dedicated to supporting our members with the highest level of care, and we will use your feedback to ensure we continue to uphold those standards.
All the best,
LYMA
I have not tried the product long…
I have not tried the product long enough to review it but I purchased it through Lymas finance partner splitit. sadly instead of taking the monthly agreed payments they took the whole lot in one go so I will still have credit card interest. They said that the card would not authorize for the monthly amount - however it did authorize for the entire almost 2k. this is no way to conduct business - I was offered the opportunity to start a new plan and when this was inforce they would then refund the original amount. I would never trust them to do this. Lyma is a high end product and one would expect a more professional finance partner such as klarna or Clearpay. There are no excuses for this - the reply will come back saying the monthly did not aunthorize but again, they would not authorize an amount under 200 but at the same time they would authorize just under 2k. Untrustworthy/ unprofessional. When I have used the Lyma product I'm sure good feedback will follow but my experience of purchase has been a complete disaster.
24 August 2025
Unprompted review
Reply from LYMA
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve faced with your Splitit payment plan.
To clarify, Splitit doesn’t provide financing in the same way that companies like Klarna or Clearpay do. Instead, they work by placing a pre-authorisation for the total purchase amount on your credit card, while only charging the agreed monthly instalments. This means your bank must approve both the pre-authorisation and each instalment transaction. In some cases, the issuing bank authorises the full amount but declines the instalment transaction, which unfortunately seems to have happened in your case.
We sincerely apologise that this has left you disappointed and let down; it is absolutely not the standard of service we want our customers to experience. We would very much like the opportunity to resolve this for you and support you directly. If you could kindly reach out to us at concierge@lyma.life, our team will work with you to find the best solution.
Thank you once again for your feedback. We hope to turn your experience around and ensure you feel fully supported in your LYMA journey.
All the best,
LYMA
Reply from LYMA
Dear Jess,
Thank you for taking the time to share your feedback. We are thrilled to hear that the LYMA Laser has transformed your skin!
The LYMA Laser uses low-level laser therapy (LLLT) to stimulate cellular activity in the skin. This encourages increased collagen and elastin production, improves circulation, and supports cellular repair, all of which contribute to smoother, firmer, and more radiant skin. It’s wonderful to hear that you’re experiencing these benefits firsthand and as you continue using your device these benefits will continue!
All the best,
LYMA
The best results by a mile.
I have been using my LYMA laser for about 3 months now. I LOVE it. I started noticing results by the end of the first week, and now, three months later, I am convinced that this is the best product I have come across.
It is non-invasive, suitable for use at home, and delivers the best results. This is not LED light therapy; this is much better. And there is no downtime, no pain, no redness, no heat, just plumper, smoother skin. The key is consistency, but after using it regularly for 3 months, you can reduce use to once or twice a week.
You can also use it on spots, scars, and I found it helps with muscle pain after workouts.
Their customer service is top-notch, too. I lost the little carry case it comes in, and they fixed me up with a new one, straight away.
If you are serious about skin care, this is the device and the company to watch.
21 August 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share your feedback. We are delighted to hear how transformative your experience with the LYMA Laser has been so far.
As you mention, the LYMA Laser harnesses breakthrough near-infrared laser technology and makes it possible to achieve those results at home. The Laser works deep within the skin to trigger the body’s natural ability to repair and renew itself. That’s why there’s no redness, no heat, and no downtime and just plumper, smoother, healthier-looking skin over time.
We are especially pleased to hear you’ve also explored its versatility, from improving scars and blemishes to supporting muscle recovery. Consistency is indeed the key, and as you have found, the results not only build over time but can be maintained with less frequent use once the foundations have been restored.
We look forward to hear more from you as you continue on your LYMA journey.
All the best,
LYMA
Great Concierge Service
I had a problem with my new Lyma laser (slight rattle). Jennifer from the concierge service was amazing and helped me to return it and get a replacement. The service was prompt and efficient and really what you expect of a premium brand. It's early days with the laser but I can see a slight difference in my skin tone (I'm 56 and have some crepey skin after weight loss).
20 August 2025
Unprompted review
Reply from LYMA
Thank you for sharing your experience with us. We are so pleased to hear that Jennifer and the dedicated LYMA Concierge team were able to assist you swiftly and deliver the level of service you expect and deserve from LYMA.
It is wonderful to know that you are already beginning to notice a difference in your skin tone. We are not surprised, as this is precisely what LYMA Laser’s breakthrough technology is designed to achieve. With continued use, these improvements will build progressively, helping to transform skin quality over time.
All the best,
LYMA
The price of regret
I used this device exactly as instructed, and my honest verdict is that it’s overpriced for what it delivers. The process is a ridiculous investment of your time, and the results are… minimal? Think about spending over an hour each evening or every other day holding a heavy device in your hand - three minutes per tiny patch of skin, do the maths. This device gives you sore arms faster than it gives you results. By week two I wasn’t glowing, I was - what have I done? For clarity, I used the device for over 9 months.
I’ve tried plenty of at-home devices before. Some work better than others, but at least they didn’t cost me the equivalent of a luxury (and memorable) holiday away. Here, the return on investment is… a short-lived glow and the creeping suspicion you’ve been had. Honestly, for this price tag, I expected more than tennis elbow and regret.
It’s not that I didn’t do my research. I only wish I’d seen more genuine reviews from customers like me before handing over my money. Consider this your warning.
The expected reply from Lyma is an automated response that gaslights the customer and puts the onus on the customer too. I’ll translate it: “you do the job and contact us because obviously you don’t know how to use the device (or read basic instructions for that matter), and we’ll educate you. It’s not that your feedback will be actually considered - we’re still convinced that we’re charging what is fair and if you want to be beautiful, you have to be a device slave - but we can keep the rest of this conversation private. Thank you for your money.”
18 August 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share more about your experience. We are very sorry to hear how disappointed you feel, and we absolutely take your concerns seriously.
The LYMA Laser is designed to deliver long term skin transformation by working beneath the surface of the skin to address the underlying causes of ageing, rather than producing only short term effects. We completely understand how important it is to see progress and to feel confident that the time you are investing is worthwhile.
We would really like the chance to continue this conversation with you directly so we can provide tailored support. Our Concierge team offers complimentary one-to-one consultations to review your protocol and provide guidance specific to you. Many customers find that a personalised plan makes a significant difference in achieving their desired results.
As your email address isn’t included in this review, we would be very grateful if you could get in touch with us directly at concierge@lyma.life so that we can arrange this for you. We would love the opportunity to support you personally.
All the best,
LYMA
Scammy company
Scammy company. First they didn’t even ship it out right away and now they are saying I have To sign for it and that’s not even possible due to my schedule. And picking it up at FedEx isn’t good either as Currently I have no car. And they are holding the whole amount for the laser on my credit card. Not cool and not described on the site. Never have I ever down a payment purchase where they hold the full amount. Too many mixed reviews. Stay away!!
17 August 2025
Unprompted review
Reply from LYMA
Dear Lori,
Thank you for taking the time to share your experience. We’re very sorry to hear that your recent purchase did not meet your expectations.
LYMA uses a signed-for FedEx delivery service as standard. Given the high value and importance of our products, this is the most secure method to ensure that items reach our customers safely and in perfect condition. We understand this can sometimes be inconvenient, and we’ll pass your comments on to our team to see if there are ways we can make this process easier for our customers.
With regard to payment, the full amount is taken at the time of purchase. This is our standard process and is common among many premium retailers. We do this to ensure that orders can be dispatched as smoothly as possible.
Thank you again for sharing your feedback, it is invaluable in helping us continue to improve both our product and service.
All the best,
LYMA
If I could leave a 0 star review I…
If I could leave a 0 star review I would. I have used it now for over 2 years, still hoping it would do something. But it did absolutely nothing. It’s not even a laser. It’s a gimmick and a scam. I wish I had been smarter. I hope others are
3 August 2025
Unprompted review
Reply from LYMA
Dear Julienne,
We are very sorry to hear that you have not yet experienced the results you were hoping for with the LYMA Laser. We understand how frustrating it can be when expectations are not met.
The LYMA Laser is based on over a decade of scientific research into low level laser therapy (LLLT), a technology widely recognised for its ability to stimulate cellular regeneration and improve skin health. By activating the mitochondria within skin cells, the laser increases ATP production, the energy source of the cell, which supports tissue repair, reduces inflammation, and promotes skin rejuvenation.
That said, we fully acknowledge that every individual’s skin journey is different. Factors such as age, skin condition, genetics, and overall health can significantly impact how and when results become visible. While many users report noticeable improvements within a few months, others may experience more gradual, cumulative benefits over a longer period.
We would love to invite you for a one to one virtual consultation with one of our dedicated Concierge team members during which we will go through your current protocol in detail and work with you so you can get the most out of your device. Email us at concierge@lyma.life to get this booked in.
All the best,
LYMA
Excellent Customer Support
Excellent Customer Support. The response time to my email was fantastic. The LYMA Concierge Team went extremely helpful. They made my request possible and I will always be so grateful!
I am obsessed with my LYMA Laser PRO. I am 71 years old and experiencing positive results.
9 July 2025
Unprompted review
Reply from LYMA
Dear Jan,
Thank you for taking the time to share your recent experience with LYMA’s dedicated Concierge team. We are delighted to hear that your issue was resolved promptly.
It is also wonderful to know that you have been experiencing positive results with your LYMA Laser PRO. We love hearing from customers who are seeing real benefits from our devices, so please do keep us updated as you continue to experience the transformational power of the Laser PRO.
All the best,
LYMA
Exceptional Customer Support Despite Delivery Issues
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, especially Jennifer. She responded promptly, kept me updated throughout the process, and has already confirmed my refund. I didn’t get the product, but I definitely experienced Lyma’s genuine care for their customers. I’ll shop with you again on my next trip!
27 June 2025
Unprompted review
Reply from LYMA
Dear Andrea,
Thank you so much for sharing your experience with us! We are sorry to hear that you were unable to receive this parcel, but we look forward to serving you again and are thrilled to hear that you were so well cared for by our team.
Innovative products supported by an outstanding customer experience
LYMA’s innovative products are strongly supported by a team of highly skilled concierge professionals to provide an extraordinary consumer experience!
Thank you Jennifer for all your prompt support and dedication!
I’ve been a LYMA customer since 2022, and after my recent and positive interactions with Jennifer, I’m now a full brand advocate.
9 July 2025
Unprompted review
Reply from LYMA
Dear Jesse,
Thank you for taking the time to share your feedback on LYMA. We are delighted to hear that your experience has been so positive, and that our concierge team, especially Jennifer, has made such a meaningful impression.
At LYMA, we’re committed to delivering innovation and excellence at every touchpoint, so it’s wonderful to know you feel supported and valued as part of the LYMA community.
All the best,
LYMA
Doesn’t disclose relevant information
Signed up for a subscription, got my order then tried to cancel. Can’t modify, skip or cancel before 4 orders have beeen sent, but it doesn't say that anywhere on the site. Tried to contact customer service which is usually prompt but no reply. No other subscription does that and I feel misled. Also they won’t provide a complete ingredient list for their supplements, even after I asked. I have lost all confidence in the company and their products!
30 June 2025
Unprompted review
Reply from LYMA
Dear Edwina,
We can confirm that our Concierge team has now cancelled your subscription, and we apologise if the subscription requirements were not clearly communicated at the time of purchase. Your feedback is important, and we are reviewing how this information can be clear for future customers.
Regarding your concerns about ingredient transparency, the full ingredient list for the LYMA Supplement can be found here: https://lyma.life/pages/lyma-supplement-1. If there's any additional information you’re seeking, please don't hesitate to let us know.
All the best,
LYMA
Subscription does not deliver on time
The supplement is incredible but this rating is about the subscription service. I signed up to the subscription but my supplements have not shipped in time for me to receive them before I run out. They are so good, I do need them every day. I am very disappointed in the service. The Concierge do respond but there seems no way to get the supplements to me in time, and I haven't received a date that they will be delivered. I think it's really important that this part of the experience is improved as many people rely on supplements to make them feel like themselves.
30 June 2025
Unprompted review
Reply from LYMA
We are absolutely thrilled to hear how incredible you are finding the LYMA Supplement! Engineered by longevity scientists and built on eleven peer reviewed, patented ingredients.
We never want anyone to miss a day consistency is key to unlocking the full benefits, like elevated mood, boosted energy, sharper focus, stronger skin, healthier hair and nails. That’s why our subscription is carefully structured to ensure you never run low.
We are very sorry this time has not gone smoothly. Our dedicated Concierge team is already investigating what went wrong and prioritising a swift resolution to get your replenishment back on track. Thank you for your patience we are committed to ensuring you get the uninterrupted support and results you deserve.
All the best,
LYMA
Malfunctioning Laser
Lyma concierge was prompt to respond and help me with a malfunctioning laser. Excellent communication and trouble shooting. In the end my laser was replaced with a new unit.
27 June 2025
Unprompted review
Reply from LYMA
Dear Scott,
Thank you for taking the time to share your feedback about your experience with the dedicated LYMA Concierge team.
We're thrilled to hear that you received excellent support, with clear communication and effective troubleshooting, and that a replacement device was successfully provided.
All the best,
LYMA
Expected a lot more for the high price…
Expected a lot more for the high price and time it takes. Put simply the Lyma laser did nothing to improve my fine lines or facial sag. It very slightly decreased my redness but this decrease definitely isn't worth the high cost of the laser.
16 June 2025
Unprompted review
Reply from LYMA
Thanks very much for taking the time to share your feedback. We are sorry to hear you have not yet experienced the results you were hoping for when using your LYMA Laser. The LYMA Laser works by utilising low level light therapy and specific wavelengths of light, which have been shown to promote cellular regeneration, enhance blood flow, and stimulate collagen production. While results can vary between individuals, the science behind the Laser is designed to drive significant improvements over time. We are confident that with continued use, you can experience the results you desire.
In order to help you get those results, we would love to invite you for a virtual one to one consultation. One of our product experts will review your current protocol and provide tailored suggestions to optimise your results. Please email us at concierge@lyma.life to schedule your session.
We hope to hear back from you soon and look forward to working together to help you achieve the results you're aiming for.
All the best,
LYMA
I absolutle love my Lyma and the…
I absolutle love my Lyma and the aftercare service is fantastic. Any questions I put forward have been answered promptly and for me that is really reassuring.
13 June 2025
Unprompted review
Reply from LYMA
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the service fantastic and that all your questions were answered promptly, leaving you feeling reassured. That’s exactly what we aim for, so it’s wonderful to know we achieved that for you.
All the best,
LYMA
Absolutely and positively AMAZING
Absolutely and positively AMAZING! Anytime I need something I get a quick response and it’s above and beyond! I’m a lifetimer.
10 June 2025
Unprompted review
Reply from LYMA
Dear Taylor,
Our team is always happy to help with any questions you may have, and it’s wonderful to hear that you’re a Lifetimer. We're proud to offer exceptional support, and our knowledgeable team is here to ensure you get the most out of your LYMA experience.
LYMA products are designed using the highest quality, scientifically backed ingredients and technology delivering real results you can trust. We're thrilled to have you as part of the LYMA community.
All the best,
LYMA
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