Mondial Relay Reviews 149,286

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the delivery service for its speed and efficiency. Many consumers have highlighted the ease of use and practicality of the service, with some specifically mentioning the convenience of package pick-up lockers. People also value the clear communication regarding package status and availability, often receiving updates via SMS and email. Consumers find the service to be user-friendly, with competitive pricing. A number of reviewers appreciate the accessibility and flexibility offered by the service. However, opinions on location and order handling are mixed, with no strong consensus among reviewers. Similarly, experiences with contacting the company vary, indicating room for improvement in these areas.

Based on these reviews

Rated 4 out of 5 stars
Verified

Fast, cheap and easy service. Two small problems: The shipper was unable to choose the point closest to me so had to go a bit further away. The delivery prediction date on the track and trace page... See more

Rated 4 out of 5 stars
Verified

Reasonably fast service coming from Pars region. Good feedback. One remark: safes are inly accessible during working hours. I have been too late or too early. Bpost is open 24/24 and Muji does not wo... See more

Rated 4 out of 5 stars
Verified

Packets arrive most of the time without problem. But sometimes it takes 2 weeks without update of the tracking info and then you need to contact support to investigate the packet. The translation o... See more

Rated 4 out of 5 stars
Verified

Never had problems with this shipping method and the price is very reasonable. The 24/24 boxes are amazing. Just a shame that you can’t select the size of the box in advance, you always have to wait... See more

Rated 3 out of 5 stars
Verified

In my case, this was an international delivery from the US to Europe. The speed of the delivery (time it took to get to Europe) was very, Very, VERY good!! No problems here. The problem is that... See more

Rated 5 out of 5 stars
Verified

The follow up of the package because the delivery driver could not access the locker. So I knew exactly what was going on and the reason why the package didn't arrive. But I've finally got it but... See more

Rated 5 out of 5 stars
Verified

My complain is when colis prive bring order to their client & the person is not home they drop it in any near by pick up point & sent email for the person to go & pick up ok I am happy I received this... See more

Rated 5 out of 5 stars
Verified

Disponible dans un locker, super pratique quand on travail, emballage en bon êtat. Ma commande était nickel

Rated 5 out of 5 stars
Verified

Malheureusement il existe pas mal de tentatives d'escroquerie de fishing par mail qui arrive mais bon au final j'ai quand même eu mon colis

Rated 5 out of 5 stars
Verified

Envoi rapide et mails pour le suivi et être prévenu de l’arrivée du paquet au point relais

Rated 5 out of 5 stars
Verified

I have been informed via SMS and email where my package is and how long it will be available. The period the package was kept was sufficient so I could recover it upon my return from holidays.

Rated 3 out of 5 stars
Verified

You should send your message in Dutch if you deliver in Limburg. As your driver couldn’t deliver because of roadworks he could have called me or walked 50 meters to my place. Instead you choose a c... See more

Rated 5 out of 5 stars
Verified

I just picked up a Vined parcel sent from Portugal that traveled through some 10 different sortingstations. I could not believe my eyes. I already saw my beautiful Marlborro shirt before the drop-o... See more

Rated 5 out of 5 stars
Verified

This time it worked perfectly! (after the deelivery was being completly missed the last time and the one there before was simply send to another city ). I hope that wil be good also the next time...... See more

Rated 3 out of 5 stars
Verified

My package was sent by Colis Privé. I was not home when they came so for once, instead of leaving the package unattended in the lobby, they placed it with mondial relay; but I never received an email... See more

Rated 5 out of 5 stars
Verified

Very good, easy, fast, clear It's so much better when your package arrives at a mondial relay package pick up locker

Rated 3 out of 5 stars
Verified

3 stars out of 5 - for the delivery. i was expecting it to come to my house as always, but finally it arrived (as it was said - to the nearest pickup point to my house). At Saint Kateline. I'm living... See more

Rated 4 out of 5 stars
Verified

Overall Quick, Good and easy shipments. Although the outlets were you can drop the goods for shipping are rather limited, just as the sorting out in the outlets, a but chaotic.

Rated 3 out of 5 stars
Verified

My order was not delivered to my home, it was delivered to a pickup point, because the driver could not find my address and didn’t bother to call or text. Why ask for a phone number then? Also the pic... See more

Rated 4 out of 5 stars
Verified

Orders available at any time but I should advise 7 working days delay i.o 5 🥵🥵🥵 Frequent cleaning of keybords please.

Rated 5 out of 5 stars
Verified

The service is just what I, my colleagues and friends want. Easy website to use, competitive pricing and a decent service. Easy to track packages too.

Rated 4 out of 5 stars
Verified

Mondial relay —> Top Vinted go —> pas top du tout Délai beaucoup trop long !

Rated 5 out of 5 stars
Verified

Friendly and knowledgeable service. Delivered within the scheduled time frame, and all 7 boxes arrived in one lot. Simply perfect!!!

Rated 3 out of 5 stars
Verified

The outer cardboard box was heavily damaged and the bag of litter inside was pierced. The delivery was fast though.

Rated 3 out of 5 stars
Verified

It took very long for delivery. The track and trace was clear and the help after complaining on the long delivery time as well. Happy the package arrived eventually.

Rated 5 out of 5 stars
Verified

It’s my first experience with this platform I really love easy and practical thank you so much for your services

Rated 3 out of 5 stars
Verified

Point relais non misa a jour mais on en trouve quand meme ...en ce moment les délais sont très long sinon en tant normal rien a dire

Rated 5 out of 5 stars
Verified

The packages are always in perfect condition, the arrival date is respected and the welcome from my Relais is great

Rated 4 out of 5 stars
Verified

I had my packages lost twice this year, but in general I’m good with mondial relay, this is one of the fastest delivery services

Rated 3 out of 5 stars
Verified

J'aimerais les points de retraits à Ronquières et à Ittre centre.

Rated 5 out of 5 stars
Verified

Je prends Mondial Relay si c'est possible , bon prix en service excellent !

Rated 5 out of 5 stars
Verified

Livraison en point locker. Rapide, simple, accessible et flexible. Top 👍 !

Rated 3 out of 5 stars
Verified

A bit slow, a bit complicated, but after all, i got my package

Rated 3 out of 5 stars
Verified

A bit slow, a bit complicated, but after all, i got my package

Rated 3 out of 5 stars
Verified

A bit slow, a bit complicated, but after all, i got my package

Rated 4 out of 5 stars
Verified

Yes it’s hard work but the people and their kindness made it way better! I still think about them.

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Contact info

4.2

Great

TrustScore 4 out of 5

149K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars
Verified

Very late delivery in bad condition

They received my cargo from Medi-Market on Sep 23th to deliver at a parcel locker but it took them 3 trips and 8 days to tell me that the package is too large (it was around 20x20x25) and asked me to pick another point. I did that on Oct 1st and it was delivered on the 5th. I picked it up the same day. The package was completely smashed and torn in places. Luckily there was no harm inside.

5 October 2025

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