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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish design of the products, particularly highlighting furniture and mirrors. Many appreciate the wide selection available and find the website easy to navigate, with clear photos and detailed descriptions that aid in making informed purchasing decisions. Consumers also value the competitive pricing and often mention the positive impact Olivia's products have on their home decor. People report generally positive interactions with customer service, often mentioning specific staff members who provided exceptional assistance. They appreciate the prompt and helpful responses, especially when resolving issues such as damages or returns. While there are some mixed opinions regarding the order and delivery process, the overall sentiment remains highly favorable, with many customers expressing their intention to make future purchases.

Based on these reviews

Rated 5 out of 5 stars

I love shopping at Olivia’s for all my home decor. They have a variety of style designs that meets everyone’s needs. Their customer service is next to none as they have managed to price match some ite... See more

Company replied

Rated 5 out of 5 stars

I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant each purchase made has been perfect for my needs.... See more

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Rated 5 out of 5 stars

Olivia’s website featured multiple photos from various angles, as well as showing the furniture piece in a room setting. Along with comprehensive measurements, all this gave us complete confidence t... See more

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Rated 5 out of 5 stars

That’s my second time ordering from the website. Olivia’s has beautiful unique pieces that add an elegant design to every room. My experience has been great and I would highly recommend the service an... See more

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Rated 5 out of 5 stars

Easy to use website, fantastic clear photos and as much info as possible before buying on line. I have just made my first purchase on line, I don’t yet know how easy it would be to return a damaged or... See more

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Rated 5 out of 5 stars

Absolutely delighted with my dining table and chairs from Olivia's. The quality and design are superb. The delivery team were great too; they assembled everything so quickly and took all the packagi... See more

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Rated 5 out of 5 stars

Olivia's defines quality in Product and Service! Olivia's is definitely the place to go if you are looking for top quality products supported by an exceptional level of service - consistently so! I... See more

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Rated 5 out of 5 stars

I’ve been doing business with Olivia for a while and I can truly say they are such a pleasure to work with. Libby is my account manager and she is exceptionally great to work with. She’s responsive an... See more

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Rated 5 out of 5 stars

Brilliant service! I emailed to ask for a specific bed in a different size that was showing available on the Olivia’s website - Lauren responded very promptly and managed to sort everything for me. La... See more

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Rated 5 out of 5 stars

I highly recommend Olivia’s. I was fortunate to discover this incredible store online while furnishing my new home. I ended up getting all my furniture here, thanks to the exceptional help from Libby,... See more

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Rated 5 out of 5 stars

Always such good, quick and friendly service. You feel as if they only look after you, rather than many customers, and I shall continue to use them for further projects. They also frequently add new p... See more

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Rated 5 out of 5 stars

As a trade customer, we only had good experiences with Olivia's over the past 4 years. Lovely Faye Simmons is always kind and professional, and really helps out and sorts everything really quickly.... See more

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Rated 5 out of 5 stars

I honestly didn’t expect to fall in love with a furniture site, but Olivia’s changed the game. Their Inspiration page? Total home goals. I spent hours scrolling and dreaming, and then actually bo... See more

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Rated 5 out of 5 stars

I found Olivia's whilst searching for high end, affordable furniture for a show home I was staging for work. I was contacted by Libby Roberts who has been amazing at communication & went above & beyon... See more

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Rated 5 out of 5 stars

I loved these cushions with the big, stylish bow as soon as I saw them. They were delivered promptly and securely packaged. They are sumptuous and velvety to the touch and are a beautiful addition t... See more

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Rated 5 out of 5 stars

I am so beyond excited to receive my order. What has made my experience special with Olivia’s is their website. The photos of the items are 1 so clear and concise, but 2 I have gained so much home... See more

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Rated 5 out of 5 stars

I purchased a beautiful, large window style mirror for my living room. Unfortunately, when I unwrapped it, I discovered that it had been damaged during transit. I contacted Olivia’s through WhatsApp,... See more

Company replied

Rated 5 out of 5 stars

I received my Eicholtz mirror which looked stunning on my dining room wall. Sadly after a few days we encountered a severe problem with it. I contacted Olivias who contacted the supplier and a replace... See more

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Rated 5 out of 5 stars

I have not heard of Olivia’s until I was doing an online search for a small mirror with shelf with specific sizes. I was highly delighted to find the one I was looking for at an incredible price. The... See more

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Rated 5 out of 5 stars

I now have 5 of the large luna mirrors around my house both black edged and mirror. They are fantastic quality and bring luxury to my home whilst making the space appear larger. Would highly recomme... See more

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Rated 5 out of 5 stars

I enjoyed the experience of browsing the Olivia’s online shop. A lot of nice pieces of furniture and not only, and winter sale helped me to purchase a beautiful mirror. I would expect more product var... See more

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Rated 5 out of 5 stars

Beautifully designed and very well made! OLIVIA’S candle holder adds elegance and a warm glow to my living space. A perfect mix of style and quality. Highly recommend!

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Rated 5 out of 5 stars

We bought two mirrors which were lovely but by the time we had the bathroom ready for them to go up, realised they were too large. Despite being outside their normal dates for return they allowed us... See more

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Rated 3 out of 5 stars

I ordered 2 chairs , received them after two weeks , I really am disappointed ! The legs looks like roasted old metal which been coloured in black !! I was really looking forward so now Im really dis... See more

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Rated 5 out of 5 stars

Olivia’s has become my go-to destination for furniture and home decor shopping. Over the past few years, I’ve purchased several items from them and have always had a great experience. Their selection... See more

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Rated 5 out of 5 stars

Love the wide range and the innovative concepts. Libby at Olivia's has been amazing , guiding me through a house furnishing project with expertise and impressive solutions. I look forward to taking t... See more

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Rated 5 out of 5 stars

Well let me start by saying this is the nicest company I’ve bought from in a long time, I couldn’t be happier with my first purchase, I’m now in the process of purchasing again. The quality is second... See more

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Rated 5 out of 5 stars

I have been searching for pendant lights for my kitchen island for quite a while. I finally found just what I was looking for at Olivia’s. I contacted Olivia’s to check the dimensions and Daniel re... See more

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Rated 4 out of 5 stars

Beautiful website. Fast delivery. Product arrived as expected and easy to put together. There was an accident with a liquid within 2 months of the table arriving which took off the top lacquer lay... See more

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Rated 5 out of 5 stars

I purchased the design service with Olivia’s and Libby, my interior designer, has been amazing! She created some wonderful mood boards for my room, in different colours and styles, featuring some... See more

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Rated 5 out of 5 stars

I’ve been using Olivia’s on and off for curated items for my home and all I can say is they have always been attentive and with great customer service and professional. Definitely will recommend them.... See more

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Rated 5 out of 5 stars

Great selection of products and really easy to navigate their website. It's now my third purchase and always impressed with the product quality. My Olivia's lighting always receives lots of compliment... See more

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Rated 5 out of 5 stars

Lotte was super helpful and patient. I kept revising my order and she was always efficient in replying and, when items went out of stock, she scoured the site to send me alternatives that were extreme... See more

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Rated 5 out of 5 stars

Very happy with the easy ordering and being kept up to date with delivery date and time. On arrival my beautiful mirror was well packaged. It is now installed above the fireplace and looks fabulous.

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Rated 5 out of 5 stars

What an excellent website, with a huge variety of coffee tables that I could enjoy looking at which were stylish, and quite different to a lot of the tables I have been looking at in the past. I found... See more

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Rated 5 out of 5 stars

I am working with Savannah on a PR campaign and rate her very highly. She’s been friendly, professional, prompt at responding and open to bouncing ideas around to deliver the best possible resul... See more

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Rated 4 out of 5 stars

Great price on items, free delivery is great as I reached the required spend. The welcome discount code for 5% off didn’t work, which was a little disappointing. All in I’m happy with my purchase.

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Rated 5 out of 5 stars

The website was very clear, the photos and descriptions of products very clear. I phone them to clarify some information about an item, and they were very helpful.

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Rated 5 out of 5 stars

So far so good. Waiting for my rug which I’m hoping will be here for the weekend. Customer service very good and reply in excellent time Will definitely be using again when I’m on to my next project

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Rated 5 out of 5 stars

Great choice of products which are all of excellent quality . so easy to place an order and find what u looking for. excited to receive my latest purchase in a few days.

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Rated 5 out of 5 stars

I searched long and hard for table lamps and eventually found the ideal pair at Olivia’s my wife was ecstatic when I showed her the lamps.

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Rated 5 out of 5 stars

Excellent products and choice, easy to order and reasonably priced. If only I’d found you sooner

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Rated 1 out of 5 stars
Verified

Olivia's reviews were flooded with complaints before and now they've all disappeared...they also tried to get mine removed. My items did come but they took a little while to arrive, which led to a... See more

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Rated 5 out of 5 stars

I had to contact the trade team to place a special order and the process was very quick and painless. I am impressed with the range and variety of products you offer and the prices are reasonable too... See more

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Rated 5 out of 5 stars

Ordered a side table and wasn't sure what to expect. When it arrived, the colour was slightly different than what I have envisaged so I requested a refund. Daniel, kindly offered a further discount... See more

Company replied

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Company details

  1. #259 of 401 best companies in Home Furniture Shop
  2. #139 of 234 best companies in Bedroom furniture shop
  3. #40 of 54 best companies in Furniture Accessories
  4. #69 of 114 best companies in Garden Furniture Shop
  5. #82 of 115 best companies in Living room shop
  6. #60 of 85 best companies in Sofa store

About Olivia's

Written by the company


Everyone can imagine it. Their best life. The home of their dreams, surrounded by (slightly envious) friends.

At Olivia’s, we make it happen. Because we’ve already curated everything you need to make your best life a reality. Want to go Scandi and strip it right back? Go ahead. Recline in regal splendour like Her Majesty? It’s your destiny. Whether you live in Windsor, or Wigan. Whether you're minimal or all about doing it to the max. Olivia’s curate, so you can create. Create your best life. Olivia's was born out of a desire to bring the best of the furniture world into one space. We search the world for the latest trends in designer and luxury interior design, working with industry experts to bring you beautiful furniture, normally only for industry insiders. Our award-winning interior designers hand pick each item, working closely with various artisans, designers and brands ensuring that each piece reaches the outstanding quality one would expect. It is our own passion for luxury furniture that drives us. Create your best life now

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

lovely staff

3 July 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Hassan,

Thank you for your kind words!

We're so glad you had a great experience with our team—our staff will be thrilled to hear your feedback! 😊

Olivia's

Rated 5 out of 5 stars

Very satisfied customer.

I received my Eicholtz mirror which looked stunning on my dining room wall. Sadly after a few days we encountered a severe problem with it. I contacted Olivias who contacted the supplier and a replacement mirror was ordered for me. I wish to thank Daniel and Jasmine for their prompt responses and exemplary customer service. I would not hesitate to recommend this company.

3 July 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Val,

Thank you so much for your thoughtful review!

We're delighted to hear that you loved your Eichholtz mirror and truly sorry to hear about the issue that occurred, but we're glad we could resolve it swiftly for you.

Daniel and Jasmine will be so pleased to hear your kind words. Your recommendation means a great deal to us! 😊

Olivia's

Rated 5 out of 5 stars

Excellent

Excellent and helpful
Advice from Melodie

1 July 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey!

Thank you for your kind review!

We're so pleased to hear that Melodie was able to provide you with excellent and helpful advice. We’ll be sure to pass along your lovely feedback to her! 😊

Olivia's

Rated 5 out of 5 stars

Very helpful and fast service!

Faye at Olivia's was so helpful and organised our order and delivery so quick, making the process very smooth.

30 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Cassie,

Thanks so much for your feedback!

We’re delighted that Faye provided excellent support and made everything easy for you. Your kind words motivate our team, and we are looking forward to assisting you again soon! 😊

Olivia's

Rated 5 out of 5 stars

Very happy service, delivery and quality

Very happy with the easy ordering and being kept up to date with delivery date and time. On arrival my beautiful mirror was well packaged. It is now installed above the fireplace and looks fabulous.

26 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Gail,

Thank you for your lovely review!

We're so pleased to hear the ordering and delivery process was smooth and that your mirror arrived safely. It sounds like it looks stunning above your fireplace. We’re so glad you love it! 😊

Olivia's

Rated 5 out of 5 stars

Seamless Replacement

I purchased a beautiful, large window style mirror for my living room. Unfortunately, when I unwrapped it, I discovered that it had been damaged during transit. I contacted Olivia’s through WhatsApp, and they replied within 24 hours, offering to replace the mirror. The entire process of placing the new order took only minutes. I was very impressed with how they handled the return, and I’m looking forward to receiving my new mirror, which is even more lovely in person.

30 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey!

Thank you for sharing your experience!

We're so sorry to hear your mirror arrived damaged, but we're really pleased our team could resolve things quickly and smoothly for you. It’s great to know the replacement process was easy and that you're excited for your new mirror — we hope it looks perfect in your space! 😊

Olivia's

Rated 5 out of 5 stars

High quality

Beautiful crafted furniture and excellent service

29 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Dave,

Thanks so much for your lovely feedback!

It's great to hear you were impressed with the craftsmanship and service. We’re delighted you chose Olivia’s and hope to help you find more beautiful pieces in the future! 😊

Olivia's

Rated 5 out of 5 stars

Absolutely gorgeous set of dining chairs

Absolutely gorgeous set of dining chairs, arrived promptly and in perfect condition. Even more beautiful in person!

27 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Natahsa,

Thank you for your wonderful review!

We’re so happy to hear your dining chairs arrived quickly and in perfect condition—and even better, they exceeded your expectations in person! 😊

Olivia's

Rated 5 out of 5 stars

Lotte is so helpful and prompt

Lotte is so helpful and prompt, thank you!

26 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Monica,

Thank you for your lovely feedback!

We're so glad to hear Lotte was helpful and prompt; she’ll be thrilled to know she made a positive impact. 😊

Olivia's

Rated 5 out of 5 stars

I had super customer service from…

I had super customer service from Olivia's, especially with Melodie dealing well with my issue.

24 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Neghet,

Thank you for your kind review!

We're so pleased to hear you had a great experience with our customer service team and that Melodie was able to assist you so well.

We'll be sure to pass on your lovely feedback to her! 😊

Olivia's

Rated 5 out of 5 stars

I had to contact the trade team to…

I had to contact the trade team to place a special order and the process was very quick and painless. I am impressed with the range and variety of products you offer and the prices are reasonable too.

19 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Chloe,

Thank you for your lovely review!

We're so glad the trade team made your special order process smooth and easy. It’s great to hear you’re impressed with our range and pricing. We appreciate your kind words! 😊

Olivia's

Rated 5 out of 5 stars

Quick communication

Quick communication, excellent and easy purchasing process!

23 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Rochelle,

Thank you for the great feedback!

We're so pleased you found the communication prompt and the purchasing process smooth and straightforward.

We hope to see you again soon! 😊

Olivia's

Rated 5 out of 5 stars

Very helpful

Very helpful

12 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Tony,

Thank you for your review! We’re glad to hear you found the service helpful.

We are always happy to assist! 😊

Olivia's

Rated 5 out of 5 stars

Tuesday 17 th of June

Tuesday 17 th of June, just been to Olivia’s, what can I say, the food was absolutely beautiful, the service was amazing, the venue was absolutely spotless, this is a credit to all concerned, fantastic place.

17 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey James,

Thank you for your review!

Olivia's

Rated 5 out of 5 stars

Great product selection and quality

Great product selection and quality

12 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey!

We're so pleased to hear you’re happy with the selection and quality of our products. We hope to welcome you back soon! 😊

Olivia's

Rated 4 out of 5 stars

Good range of products

Good range of products from suppliers you usually have to have a trade account with. Only downside is the delivery cost and lead time.

11 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Olivia,

Thank you for your honest feedback!

We're glad to hear you appreciate our product range and access to trade-only suppliers.

We understand delivery costs and lead times can be a drawback, and we’re always looking for ways to improve. Your input is really valuable to us! 😊

Olivia's

Rated 5 out of 5 stars

Beautiful piece of home decor…

Beautiful piece of home decor purchased. Answered any questions I asked about the product. Would highly recommend Olivia’s😀

10 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Elaine,

Thank you so much for your lovely review!

We're thrilled to hear you love your new home décor piece and that your questions were answered along the way.

Your recommendation means a lot to us! 😀

Olivia's

Rated 5 out of 5 stars

Simplicity of navigating website and…

Simplicity of navigating website and making payment

6 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hi Michael,

Thank you for your feedback!

We're glad you found the website easy to navigate and the payment process straightforward.

We hope you enjoy your purchase! 😊

Olivia's

Rated 5 out of 5 stars

Fabulous experience from order to…

Fabulous experience from order to delivery and the vases are gorgeous, I love them!

29 May 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Amanda,

Thank you for the lovely review!

We’re so happy to hear you had a fabulous experience from start to finish and even more delighted that you love your new vases! 😊

Olivia's

Rated 5 out of 5 stars

Great experience

Easy to find what I wanted, reasonably priced!

2 June 2025
Unprompted review
Olivia's logo

Reply from Olivia's

Hey Heather,

Thank you for your review!

We're so glad you found what you were looking for with ease and at a great price. We hope you enjoy your purchase! 😊

Olivia's

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