The Hambledon Reviews 2,592

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its user-friendly layout, detailed descriptions, and ease of navigation. Consumers appreciate the quick delivery service and the careful packaging of their orders, often noting the personal touches, such as handwritten thank you notes. People highlight the exceptional customer service, describing the staff as friendly, knowledgeable, and helpful. The quality and uniqueness of the products are also frequently mentioned, with many reviewers expressing their intention to make future purchases. Overall, reviewers feel that the company provides a smooth, trustworthy, and personalized shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Bought shoes from The Hambledon. I rang the company on a saturday afternoon with a query, and person actually answered the phone - amazing. The person was helpful and emailed me back with info. And, I... See more

Company replied

Rated 5 out of 5 stars
Verified

My first order from this lovely store, I took advantage of the 15% first order discount and got some fantastic shoes that I love! Delivery was very fast, they were well wrapped and had a hand written... See more

Company replied

Rated 5 out of 5 stars
Verified

The first thing I bought from them arrived promptly, but broken. I let them know, and immediately - without even requiring the return of the broken product - a replacement was on its way and arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

My first time browsing The Hambledon, and I instantly placed an order! Such a lovely collection of high end products - and something a bit different. Ordering was easy, and my items arrived quickly an... See more

Company replied

Rated 4 out of 5 stars
Verified

I ordered the product and it was picked / packed the same day and arrived the following day. Great service!! If I have a small complaint it is as follows; The Hambledon advertise a 15% discount if... See more

Company replied

Rated 5 out of 5 stars
Verified

The Hambledon is a wonderful online shop. They have a great choice of items from a range of eclectic designers. Their customer service is exceptional. My package arrived within 24 -48 hours of order p... See more

Company replied

Rated 5 out of 5 stars
Verified

Great independent store. Everything about my experience was smooth and easy, no issues, no fuss, just great service from start to finish. Delivery was quick, the products are excellent, and you can te... See more

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Rated 5 out of 5 stars
Verified

Great customer service. Found this company by accident, when I did the reverse lens on Google to find where I could replace a pair of sunglasses that I loved but had unfortunately stepped on. The su... See more

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Rated 3 out of 5 stars
Verified

I buy from the Hambledon quite a lot both on line and in person and always receive good, friendly service. Re online purchases; It would be helpful if, when relevant, they could give more details. Fo... See more

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Rated 5 out of 5 stars
Verified

First time purchasing from The Hambleton and I will definitely be returning! What a lovely, independent store! I bought a Rixo dress and it arrived beautifully wrapped, with a handwritten note from Ri... See more

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Rated 5 out of 5 stars
Verified

Beautiful jumper. The service was quick. I will definitely use them again as they stock the Bellarose brand.

Company replied

Rated 5 out of 5 stars
Verified

The Hambledon reached out to verify if I wanted to continue with my order given they did not know if customs duty would apply to a Canadian order. I appreciated that they would double check, and they... See more

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Rated 5 out of 5 stars
Verified

I recently purchased a stunning Rixo dress. As a first time online purchaser I received a discount plus a free gorgeous hair scrunchy as part of a rixo promotion. The dress was beautifully wrapped, s... See more

Company replied

Rated 5 out of 5 stars
Verified

I had my first, and truly amazing , experience buying jewellery here at The Hambledon. Everything went smoothly, and I was kept informed throughout the process. What really surprised me was the amount... See more

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Rated 5 out of 5 stars
Verified

Wanted some little treats for my grandchildren and I found some really lovely and unusual things. Ordering was easy and delivery quick. My parcel arrived beautifully wrapped with a sweet little thank... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a beautiful dress from this fabulous shop Hambledon in Winchester. It literally arrived 2days later. It’s absolutely beautiful & I so wanted it to suit me. But it just didn’t no matter what. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely amazing service, incredibly quick…All the beautiful items I ordered were, awkwardly, different sizes & weights & they were all wrapped with great care & attention to detail, making the box... See more

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Rated 5 out of 5 stars
Verified

I was looking for a candle as a gift for mothers day that I'd seen recommended by an article on the web. Bit of a last minute purchase (sorry mum) and I found it in a few places, but at up to double w... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the Toppu Tray Large in Optic Blue from thehambledom.com, and I couldn’t be more satisfied with my purchase. The product arrived in Slovakia surprisingly quickly and was securely packaged. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Way to use website, good communication when I ordered online and kept me informed of delivery. Great product. Highly recommend this shop.

Company replied

Rated 5 out of 5 stars
Verified

Lovely website that's easy to use full of wonderful things. Really fast delivery, less than the 48 hrs, 2 days before Christmas. My husband ordered me some lovely glass tree ornaments and they wer... See more

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Rated 5 out of 5 stars
Verified

Goods were of the usual excellent quality and they arrived really quickly. However, I ordered whilst on holiday and wanted to collect from the store on my return, but I couldn’t find a way of doing th... See more

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Rated 4 out of 5 stars
Verified

What an amazing shop I rarely love new christmas decorations but the range is fabulous Disappointed in packaging no idea how they didn't break . The thin box was crushed and open one end and the dec... See more

Rated 5 out of 5 stars
Verified

Always a pleasure to shop here. Really friendly and knowledgeable staff with an extremely well thought out and coherent selection of brands. Sale always has some great bargains too.

Company replied

Rated 5 out of 5 stars
Verified

First time using the Hambleden website. Thought layout and descriptions ( particularly sizing ) were first rate. Had a query on an item so rang the shop, staff were really friendly and helpful. Subseq... See more

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Rated 5 out of 5 stars
Verified

The only trouble with the Hambledon is that everything for sale is so beautiful, charming and unusual - you might easily spend allot of money! I love the shop itself near Winchester cathedral but I c... See more

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Rated 5 out of 5 stars
Verified

Thank you. My order was processed promptly and delivery was very fast. Lovely product and even a little hand written card thanking me for my custom. Wonderful service. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate website... Signing up gave me a 15% discount for first purchase which is always handy for offsetting delivery charge ... Products wrapped well in recyclable package.... Speedy deliv... See more

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Rated 5 out of 5 stars
Verified

Very rapid postage and the inclusion of a hand written thank you for your order card made the difference. Would definitely use again

Company replied

Rated 5 out of 5 stars
Verified

A great company - they are responsive and helpful and sent my jumper very quickly.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely thrilled with the service! I placed an online order and then called the shop to request gift wrapping, and they did an absolutely fantastic job. The delivery was incredibly fast, which was... See more

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Rated 5 out of 5 stars
Verified

Fantastic and super helpful team with a great selection of menswear, womenswear and homeware. Stuff that you don't expect to find outside of London. Long live The Hambledon!

Company replied

Rated 5 out of 5 stars
Verified

Recently I ordered several little toys from the children’s section of the online shopping. They arrived beautifully packaged the following day which was immensely impressive. I realise buying clot... See more

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Rated 5 out of 5 stars
Verified

Highly recommend - terrific customer service top marks I called the shop to check if they had my favourite perfume, which I needed very quickly as I had run out before going away. The man I spoke... See more

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Rated 5 out of 5 stars
Verified

Great shop. Fell down the rabbit hole here, can't remember what i was looking for but found some great bargains and could of spent more but I didn't have the monies... very prompt delivery with some p... See more

Company replied

Rated 5 out of 5 stars
Verified

I actually didn't receive my order due to DPD losing my parcel, but I am still giving 5* as I was very impressed at the way The Hambledon dealt with the problem. I emailed them and they call me very p... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service as usual. Packed beautifully and arrived promptly. Website easy to navigate and items described and pictured very well n

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Rated 5 out of 5 stars
Verified

jumper arrived speedily and beautifully wrapped. Will definitely use The Hambledon again.

Company replied

Rated 5 out of 5 stars
Verified

Quick response to online order and fast and efficient delivery by DPD. Loved the personalised thank you note in the package. Good quality trousers. Overall delighted.

Company replied

Rated 5 out of 5 stars
Verified

I ordered a vase with which I am delighted 🤩 There was a slight problem with delivery in that the delivery company said they had tried to deliver and no one was in. This was not the case but the guys... See more

Company replied

Rated 5 out of 5 stars
Verified

Exceptionally well chosen stock. Extremely knowledgeable staff. Highly reliable delivery service. We are in North Yorkshire and it’s always worth the journey down.

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery and lovely and unique items, thank you

Company replied

Rated 5 out of 5 stars
Verified

Ordered Saturday, delivered Sunday! Couldn’t be happier.

Company replied

Rated 5 out of 5 stars
Verified

Fabulous service & really quirky and fun presents for friends. Love everything in The Hambledon! Would highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

One of my favourite shops! Ordered two scarves online. Received with a sweet thankyou card.

Company replied

Rated 5 out of 5 stars
Verified

Super fast delivery of my favourite products - thank you so much!

Company replied

Rated 5 out of 5 stars
Verified

First order from The Hambledon. Will definitely order again. Prompt delivery and excellent packaging. Lovely handwritten note.

Company replied

Rated 5 out of 5 stars
Verified

Great service and excellent product selection. Delivered quickly and beautifully packaged.

Company replied

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Company details

  1. #4 of 19 best companies in Department store
  2. #11 of 292 best companies in Fashion accessories shop
  3. #17 of 238 best companies in Homewares Shop
  4. #28 of 291 best companies in Jewellery shop
  5. #18 of 253 best companies in Men's clothes shop
  6. #10 of 272 best companies in Ladies' clothes shop

Written by the company

We like to think of The Hambledon as a kind of department store but just selling the good stuff. Now in our 25th year we offer a wide selection of independent and unique brands of womenswear, menswear, homewares and gifts from our website and store in Winchester, England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

A great company

A great company - they are responsive and helpful and sent my jumper very quickly.

25 September 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the lovely review

Rated 5 out of 5 stars
Verified

The Hambledon - a good company in the UK

Bought shoes from The Hambledon. I rang the company on a saturday afternoon with a query, and person actually answered the phone - amazing. The person was helpful and emailed me back with info. And, I got a new customer discount. Then delivery was really quick. Couldn't ask for more

5 October 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review! Glad we were able to help :)

Rated 5 out of 5 stars
Verified

Beautiful jumper

Beautiful jumper. The service was quick. I will definitely use them again as they stock the Bellarose brand.

5 October 2025
The Hambledon logo

Reply from The Hambledon

Thank you Jenny for the 5 star review

Rated 5 out of 5 stars
Verified

Fabulous service

jumper arrived speedily and beautifully wrapped. Will definitely use The Hambledon again.

3 October 2025
The Hambledon logo

Reply from The Hambledon

Thank you very much Julie for the 5 star review

Rated 5 out of 5 stars
Verified

Quick sharp!

Ordered Saturday, delivered Sunday! Couldn’t be happier.

20 September 2025
The Hambledon logo

Reply from The Hambledon

Thank you John for your review! :)

Rated 5 out of 5 stars
Verified

Fantastic independent retailer

My first order from this lovely store, I took advantage of the 15% first order discount and got some fantastic shoes that I love! Delivery was very fast, they were well wrapped and had a hand written card inside which was lovely. Another independent retailer providing a 5 star service! Thank you

23 September 2025
The Hambledon logo

Reply from The Hambledon

Thank you for this lovely 5 star review!

Rated 4 out of 5 stars
Verified

I ordered the product and it was picked…

I ordered the product and it was picked / packed the same day and arrived the following day. Great service!!
If I have a small complaint it is as follows; The Hambledon advertise a 15% discount if you sign up to the news letter. I tried, but the system would not allow me to sign up (just kept spinning). Maybe it was because I was ordering a particularly expensive product? Who knows, but it didn't work.

26 September 2025
The Hambledon logo

Reply from The Hambledon

Thank you Peter for your review! Our 15% discount works on any and all products and we are always readily available to help assist with any problems in the future. :)

Rated 5 out of 5 stars
Verified

Both efficient and generous

The first thing I bought from them arrived promptly, but broken. I let them know, and immediately - without even requiring the return of the broken product - a replacement was on its way and arrived a couple of days later.
Very impressed - by their generosity and their efficiency.

25 September 2025
The Hambledon logo

Reply from The Hambledon

Always here to help! Thank you for the 5 star review :)

Rated 5 out of 5 stars
Verified

Simply wonderful!

My first time browsing The Hambledon, and I instantly placed an order! Such a lovely collection of high end products - and something a bit different. Ordering was easy, and my items arrived quickly and beautifully packaged. V happy and will definitely use again.

24 September 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review

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