Housing Units Reviews 5,940

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the staff, both in-store and during delivery, highlighting their attentiveness and willingness to go the extra mile. Consumers appreciate the quality and reasonable pricing of the furniture. People frequently mention positive experiences with the delivery service, particularly noting the professionalism, politeness, and efficiency of the delivery personnel. Reviewers also value the care taken during the delivery process, with staff often going above and beyond to ensure satisfaction. While opinions on specific orders and customer service experiences vary, the overall sentiment remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

Great purchase experience of new 3 piece suite with Jane (nothing was too much trouble and we were very needy!). Delivery experience was also great, Chris and Shaun were very helpful and set ever... See more

Company replied

Rated 5 out of 5 stars

Order and delivery Mattress and Bar table September 29 2025 From ordering to delivery i was very pleased with the communications to keep me in the loop. Both items delivered and installed as req... See more

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Rated 5 out of 5 stars

The delivery of all my furniture came on time , we were kept in contact all the time . The delivery drivers Dave and Jake were excellent. They put my furniture together, they used covers on the floor... See more

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Rated 5 out of 5 stars
Verified

We have been shopping here for about 20 years and have always been more than happy with our purchases. The entire staff are so accommodating and helpful plus we always visit the restaurant which is d... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Delivery guys were great, polite and professional (John & Darren) Set up our sofa and made sure there were no problems with the recliners. Sofa are fab. Would d... See more

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Rated 5 out of 5 stars

Quality furniture at a reasonable price, choice if delivery dates and kept well informed on yhe day.Delivered spot on time by Craig and Riley , very friendly and assembled with no fuss and rubbish cle... See more

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Rated 5 out of 5 stars

We bought a gas stove fireplace,the shop the staff the fitters were all fantastic, I can't praise them enough,would definitely shop here again

Company replied

Rated 5 out of 5 stars

All the staff at Housing Units have been outstanding! Lee and David were brilliant in putting up our amazing new bed. Polite, quick and really helpful in talking me through how the electric features w... See more

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Rated 5 out of 5 stars
Verified

The staff. Knowledge,helpful, nothing too much trouble ,reliable. Friendly. What more can you want from an organisation. Value for money. My kind of shopping.

Company replied

Rated 4 out of 5 stars

Chris and Paul the delivery guys were very careful with carrying in my furniture and they put everything together very efficiently as quickly as possible and checked that the controls functioned. They... See more

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Rated 5 out of 5 stars

Great in store experience (love the shop generally). Ordered a dining room table and 6 chairs which arrived on time. Friendly delivery drivers who assembled it all for us and their communication was e... See more

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Rated 5 out of 5 stars

The delivery was on time and Paul and John called us with an accurate time of arrival. Both the guys were so friendly, helpful and respectful of our property and of the new furniture they delivered.... See more

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Rated 3 out of 5 stars
Verified

Lovely sales women in the showroom - she was great and very attentive. Thank you. Bed is quality, with sturdy base to Ottoman and good capacity. Disappointed with the delivery. Fitters scuffe... See more

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Rated 5 out of 5 stars

We took delivery of 2 Antigua Lounge sets. The communication from Lee and David as to the time of their arrival was excellent. We were able to successfully plan our day around their timings. They were... See more

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Rated 5 out of 5 stars

The best service from Charlie Lord I’ve just heard about his promotion and honestly it’s so deserved. He really looked after us when we furnished our new house, very accommodating and always went abov... See more

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Rated 5 out of 5 stars

I purchased a number of items from HU including sofa bed and table and chairs. All delivered on time and in good order and positioned as requested then demonstrated by Lee and David. Good job lad... See more

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Rated 5 out of 5 stars

I went into Housing Units to look for a tv table and I ended up buying one and also a set of three beautiful tables. A lady called Abi was so very helpful and not pushy at all. It was great to be he... See more

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Rated 5 out of 5 stars
Verified

I ordered and received a dining set including table and chairs and a wall unit ( sideboard). Small problem with the lights but rectified asap. Most of my lounge furniture and furnishings we bought fro... See more

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Rated 5 out of 5 stars

Delivery staff were good, polite and efficient. Built the table. Showed is how to operate the extensions and when a fault was found they contacted the business straight away, took photos and informed... See more

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Rated 5 out of 5 stars

Our lovely new dining table and chairs were delivered today by Lee and David - perfect gentlemen and professionals, delivered and built with care. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Staff are always alert to supporting your needs when making decisions about purchases! Good quality, service and support. Top notch goods always alert to trends yet classic styles too. Well laid ou... See more

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Rated 5 out of 5 stars

Have been back many times to housing units for furniture, the quality, choice and service is brilliant. Had a delivery today and the two drivers John and Paul went beyond the extra mile to help with t... See more

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Rated 5 out of 5 stars
Verified

Helpful and very pleasant staff, everything explained fully, delivery on time and they went out of their way to get the furniture into the house! Allinall a great experience.

Company replied

Rated 5 out of 5 stars

On the delivery day I was contacted and kept up to date with the delivery time. When Lee and David arrived, they checked where the wardrobe was going upstairs, took it up and were gone. Very efficien... See more

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Rated 5 out of 5 stars

Just a quick note to say that we had our new garden furniture delivered today, and we are so pleased with it. We were also impressed with the delivery service. The Housing Units team were great, texti... See more

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Rated 3 out of 5 stars

I was surprised to see robots in the café, it totally ruined the experience. The food was cold, think this could of been one of the affects of waiting for this to be delivered to your table when there... See more

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Rated 5 out of 5 stars
Verified

I purchased beautiful garden furniture and a mirror. I just love the whole shopping experience in housing never pushy salespeople just helpful and extremely knowledgeable. The delivery drivers were... See more

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Rated 5 out of 5 stars

Riley & John were very professional when delivering my sofa chairs and table. They let me know in advance that they were 30 mins away and when they came they checked the access points and also removed... See more

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Rated 5 out of 5 stars

Received my Delivery today from Lee and David, oh wow how good are these lads. Pleasant, polite and friendly exactly how you would like all to be dealt with. Excellent table and chairs but honestly... See more

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Rated 3 out of 5 stars
Verified

We purchased a 3 seater a 2 seater and a single seat from you several months ago. You called us just before the delivery date to say only the 2 seater and the single chair were available as a mix up h... See more

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Rated 5 out of 5 stars
Verified

Purchased two of the “Hilton” wardrobes. Amazing quality and extremely reasonable price. Wasn’t exactly thrilled with a delivery price of £90 for 10 mins up the road so managed to get these in a... See more

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Rated 5 out of 5 stars

We recently had a delivery from Arthur, He was nothing but a pleasure to deal with. He brightened our day and nothing was too much trouble, even when finding the property was a challenge, he couldn’t... See more

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Rated 5 out of 5 stars

Anthi is a brilliant sales woman. As I was buying without seeing the sofa in person she answered endless questions and sent numerous photos and precise measurements to ensure the sofa would fit throu... See more

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Rated 5 out of 5 stars

David and Lee delivered our lovely sofas from housing units. Great guys who were so helpful. We have always had superb service from everyone at housing units. True service from a company who are prepa... See more

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Rated 5 out of 5 stars

Lee and David took great care delivering our new dining table and did a thorough check of the condition before leaving. Great products and services from Housing Units 👍🏼

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Rated 5 out of 5 stars

Brilliant shopping experience from start to finish From purchasing in store to delivery and set up by Arthur and David, who were professional and polite from the moment they arrived with my furnitur... See more

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Rated 5 out of 5 stars

Staff in store were lovely and helpful in helping make my decision on which garden furniture to purchase. Delivery was quick and kept updated. The delivery staff Paul & Jake were ver professional and... See more

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Rated 4 out of 5 stars

Excellent service from delivery team - John and Paul. Arrived exactly when they said they would, friendly and efficient. Delivery price quite high though given that we are relatively local.

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Rated 5 out of 5 stars

John and Paul were super helpful. They had a bit of a way to lug the sofa through the garage to bring it in around the back due to the size of the front door. Very pleasant and knowledgeable. Kept us... See more

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Rated 4 out of 5 stars
Verified

A must go to store for everything for your home. I’m delighted with the bedside units I chose which were exactly what I was looking for and value for money and the bonus was they were in the Sale.... See more

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Rated 5 out of 5 stars

When delivering our new sofas, Lee and John were an excellent team. They were polite, professional and very skilled at manoeuvring. A real credit to Housing Units.

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Rated 5 out of 5 stars

Both John & Paul were very helpful, explained how the mechanism worked on the suite. They made sure that the oak unit was placed just where I wanted it,and rearranged the chairs and settee so I was ha... See more

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Rated 5 out of 5 stars
Verified

I’m so very pleased with the rug that I purchased, the only downside was the length of time I had to wait for it to be delivered, but now its arrived, it was worth it

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Rated 5 out of 5 stars

The timing was on time the two members of staff keep in touch at all times on the day They look after the item we had got and they built the item for us looking after it so much big thanks to the staf... See more

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Rated 5 out of 5 stars
Verified

The staff were very helpful and professional, and we are extremely pleased with the quality of the kitchen bar stools which we bought.

Company replied

Rated 5 out of 5 stars
Verified

The people in the shop made sure we got the right deal for us. The warehouse guys at the collection point were great.

Company replied

Rated 5 out of 5 stars

Prompt delivery by Chris and Shaun. Good idea to build at the warehouse and deliver whole.

Company replied

Rated 5 out of 5 stars

Just had a delivery of my new chairs and Arthur the delivery guy was great. He was very helpful. Thank you so much.

Company replied

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Company details

  1. #257 of 403 best companies in Home Furniture Shop
  2. #75 of 123 best companies in Bed shop
  3. #141 of 235 best companies in Bedroom furniture shop
  4. #66 of 114 best companies in Garden Furniture Shop
  5. #169 of 238 best companies in Homewares Shop
  6. #59 of 86 best companies in Sofa store

Written by the company

If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

media wall and fire

We bought the grey media wall and fire from housing units which was delivered this week (Oct 25)
From buying in store to delivery the experience was excellent and they even held our order for 8 weeks as our room wasn’t ready for delivery.
The media wall and fire are of such high quality- can even be remotely changed by an app.
Love housing units!

6 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified
Housing Units logo

Reply from Housing Units

Thank you for your fantastic review, Valerie! We're thrilled to hear you value our reliability and safe delivery. Your satisfaction is our top priority, and we look forward to seeing you again soon.

Kind Regards
Team HU

Rated 5 out of 5 stars

John and Paul were excellent

John and Paul were excellent at fitting our bed, very friendly and hard working

8 October 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your wonderful feedback, Zaine! We’re thrilled to hear that John and Paul provided excellent service while fitting your bed. Our team is dedicated to ensuring a positive experience for all our customers.

Kind Regards,
Team HU.

Rated 5 out of 5 stars
Verified

Good and efficient service

Good and efficient service

30 September 2025
Housing Units logo

Reply from Housing Units

Thank you, Mrs. Valentine! We're thrilled to hear you had a good experience with our service. Your satisfaction is our priority, and we appreciate your kind words.

Kind Regards
Team HU

Rated 5 out of 5 stars

Fabulous service from John & Jake

Fabulous service from John & Jake. Could not fault them.

7 October 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your fantastic review, Melanie! We're thrilled to hear you had a great experience with John and Jake. We appreciate your support and look forward to seeing you again soon!

Kind Regards
Team HU

Rated 5 out of 5 stars
Verified

Staff were very helpful and polite

Staff were very helpful and polite. A very good shopping experience !

30 September 2025
Housing Units logo

Reply from Housing Units

Thank you, Ian, for your fantastic feedback! We're thrilled to hear that our staff made your shopping experience enjoyable. Your support means a lot to us, and we look forward to welcoming you back soon!

Kind Regards
Team HU

Rated 5 out of 5 stars

Lee and David were excellent

Lee and David were excellent. They kept us informed about our delivery, were friendly and did a great job assembling our bed. Thank you!

6 October 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your wonderful feedback, Mrs. S Arlett! We're thrilled to hear that Lee and David provided excellent service and made your delivery experience smooth. We appreciate your support and look forward to seeing you again!

Kind Regards
Team HU

Rated 5 out of 5 stars
Verified

Housing units is a delightful…

Housing units is a delightful experience to shop around . With excellent displays and settings to give you a sense of being at home .

23 September 2025
Housing Units logo

Reply from Housing Units

Thank you, Susan, for your wonderful feedback! We're thrilled to hear you enjoyed your shopping experience and appreciated our displays. Creating a welcoming atmosphere is important to us. Looking forward to seeing you again soon!

Kind Regards,
Team HU.

Rated 5 out of 5 stars

Order and delivery Mattress and Bar…

Order and delivery Mattress and Bar table September 29 2025
From ordering to delivery i was very pleased with the communications to keep me in the loop.

Both items delivered and installed as requested very happy with Lee and David who
delivered the items.

29 September 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your fantastic review, Tony! We're thrilled to hear you were pleased with the ordering and delivery process. Lee and David will be glad to know they made a positive impact. We appreciate your feedback and look forward to seeing you again!

Kind Regards,
Team HU.

Rated 1 out of 5 stars

Non Fulfilment Of Order

Placed order for Dimplex Meribel Cream Optimyst Electric Stove

SKU: 6008401

Availability
Ready to deliver in 2 weeks the following

for £555 on the 20th of September which was advertised below the price on any other website and having received no update since the initial confirmation, I had to chase this company up and did so via email on 1/10. I received an e-mail reply advising that the product was discontinued and they would not receive any additional stock so were not able to send me this product; the product is still orderable on other merchant websites. I was offered a refund but no other offer of compensation for the inconvenience. The heater was urgently needed but I was prepared to wait the two weeks advertised by them. I am now waiting on their refund prior to ordering from another merchant which has delayed the whole process unacceptably. Be very careful prior to placing any order with this company.

20 September 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Hi Stuart,

Thank you for your feedback. The item you ordered was listed on our website with the lead time as supplied by the manufacturer at the time of purchase. Upon inquiring with our supplier about the item's status to confirm delivery, we were subsequently informed that the product has been discontinued and will no longer be available. It has also been removed from our website.

We understand how disappointing this situation is, especially as you ordered based on the expected delivery timeframe. Unfortunately, as this information was only recently communicated to us by the manufacturer, we were unable to update the website before your purchase.

Other merchants may still have remaining stock available, which is why the product may still appear as orderable elsewhere. If these alternative merchants list a lead time, the same will probably occur.

We apologise for the inconvenience caused and have processed your refund in full.

Kind regards

Team HU

Rated 5 out of 5 stars

We bought a gas stove fireplace,the…

We bought a gas stove fireplace,the shop the staff the fitters were all fantastic, I can't praise them enough,would definitely shop here again

2 October 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your wonderful review, Geoff! We’re thrilled to hear you had such a positive experience with our team and your new gas stove fireplace. Your satisfaction is our priority, and we can't wait to welcome you back for your next shopping adventure.

Kind Regards
Team HU.

Rated 5 out of 5 stars
Verified

The staff Amazing

The staff. Knowledge,helpful, nothing too much trouble ,reliable.
Friendly. What more can you want from an organisation.
Value for money.
My kind of shopping.

23 September 2025
Housing Units logo

Reply from Housing Units

Thank you for your wonderful feedback, Margaret! We're thrilled to hear that our staff made your shopping experience enjoyable and that you found great value. Your satisfaction is our priority, and we look forward to welcoming you back soon!

Kind Regards
Team HU.

Rated 5 out of 5 stars
Verified

Lovely displays

Lovely displays

23 September 2025
Housing Units logo

Reply from Housing Units

Thank you, Lisa! We're thrilled you enjoyed our displays. Thanks for the 5 stars!
Kind Regards
Team HU.

Rated 5 out of 5 stars

Great staff

I went into Housing Units to look for a tv table and I ended up buying one and also a set of three beautiful tables. A lady called Abi was so very helpful and not pushy at all. It was great to be helped by friendly staff. Five stars to Abi thank you. 😊

The downside is the cafe ,extortionate prices ☹️

1 October 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you for your wonderful feedback, Gillian! We're thrilled to hear you found the perfect tables and enjoyed the friendly service from Abi. We appreciate your input about the café pricing and will pass it along. We hope to see you again soon!

Kind Regards,
Team HU.

Rated 5 out of 5 stars
Verified

We have been shopping here for about 20…

We have been shopping here for about 20 years and have always been more than happy with our purchases.
The entire staff are so accommodating and helpful plus we always visit the restaurant which is definitely not to be missed.

16 September 2025
Housing Units logo

Reply from Housing Units

Thank you for your wonderful review, Mr. Creamer! We're thrilled to hear about your long-standing satisfaction with our products and service. It's great to know you enjoy our restaurant as well. We look forward to welcoming you back for many more years to come.

Kind Regards
Team HU

Rated 5 out of 5 stars

A Great Team !

The delivery of all my furniture came on time , we were kept in contact all the time . The delivery drivers Dave and Jake were excellent. They put my furniture together, they used covers on the floor so no mess was made . All rubbish also taken away . Plus my lounge chairs , my dining table and chairs look great . Thank you Housing Units .

30 September 2025
Unprompted review
Housing Units logo

Reply from Housing Units

Thank you, Paula! We're thrilled to hear your delivery experience was seamless and that Dave and Jake provided excellent service. It's great to know your furniture looks fantastic in your home. We appreciate your feedback and support!

Kind Regards
Team HU

Rated 5 out of 5 stars
Verified

Warehouse lads were great.

The people in the shop made sure we got the right deal for us.
The warehouse guys at the collection point were great.

23 September 2025
Housing Units logo

Reply from Housing Units

Thank you, Robert! We're thrilled to hear you had such a positive experience with our team. Ensuring our customers find the right deal is our priority, and we appreciate your kind words about our warehouse staff.

Kind Regards
Team HU.

Rated 5 out of 5 stars

Great experience

Great purchase experience of new 3 piece suite with Jane (nothing was too much trouble and we were very needy!).

Delivery experience was also great, Chris and Shaun were very helpful and set everything up to ensure everything was perfect.

Thanks so much to all three members of staff!

29 September 2025
Unprompted review
Housing Units logo

Reply from Housing Units

We're thrilled to hear about your fantastic experience with Jane, Chris, and Shaun! Our team always strives to provide exceptional service, and it's great to know they made your purchase and delivery seamless. Thank you for sharing your positive feedback!

Kind Regards
Team HU

Rated 5 out of 5 stars
Verified

both the delivery men was very…

both the delivery men was very chearfull and happy and so helpfull

23 September 2025
Housing Units logo

Reply from Housing Units

We're thrilled to hear about your positive experience with our delivery team! Their cheerful attitude and helpfulness are exactly what we aim for. Thank you for your kind words, Janet!

Kind Regards
Team HU.

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