Furniture And Choice Reviews 29,329

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed, accuracy, and the helpfulness of the delivery personnel. Consumers are also very satisfied with the quality of the products they receive, noting that items match the descriptions and photos on the website. People find the ordering process easy and straightforward, and appreciate the excellent communication throughout the entire process, from initial order to final delivery. Consumers are pleased with the overall service, including the responsiveness and helpfulness of the staff. Reviewers also appreciate the easy assembly of the furniture and the clear instructions provided. Many customers specifically mention the excellent value for money, finding the prices reasonable for the quality they receive. Overall, people express high levels of satisfaction with both the products and the service provided by the business.

Based on these reviews

Rated 5 out of 5 stars

Ordered two Perth dining chairs Sunday Sept 28th & they were delivered as stated on Tuesday Sept 30th, one of the bolts for the chairs hadn't been manufactured properly but after emailing Furniture &... See more

Rated 5 out of 5 stars
Verified

We had been looking for a new lounge Suite for some time when a friend of ours recommended Furniture & choice, And after looking on the website and reading many of the reviews and how pleased... See more

Rated 5 out of 5 stars
Verified

Round table and chairs set Hudson and bewley.was delivered as planned , delivery driver kept us updated on delivery before hand . Only problem we found was putting table legs together was fiddly ,as... See more

Rated 5 out of 5 stars
Verified

I ordered 6 Brooklyn chairs tan on Thursday 18th September. The chairs were delivered on the 23rd September. They were packaged really good and secure. The chairs were easy to assemble. I was more tha... See more

Rated 4 out of 5 stars
Verified

Good quality table and chairs and relatively easy to assemble. Nice looking oak finish on the table and chairs. Delivery was fine and pretty rapid after the order. Assembly hint - put a good dollop of... See more

Rated 3 out of 5 stars
Verified

The furniture itself was ok but the fact the screws and washers weren’t included as per instructions was very disappointing. And I had to go and buy them as I didn’t want the hassle of sending it all... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process from using the website to delivery was incredibly straight forward. Updates on delivery Date, time etc were accurate and flexible. Delivery Drivers really helpful and although I was... See more

Rated 5 out of 5 stars
Verified

We are extremely delighted with our new dining table in every respect From the initial ordering to the actual delivery… it was perfect in every way We are besotted with the dining table … the pric... See more

Rated 5 out of 5 stars
Verified

Sofa is exactly as pictured/described and appears good quality. Perfect size for our kitchen, compact but seats 3 adults no problem. Very easy to assemble. Initially showed as out of stock with a re... See more

Rated 5 out of 5 stars
Verified

After looking extensively for a solid wood dining set online at various outlets, furniture and choice was simply unparalleled in price and looked decent quality and well made. After receiving our or... See more

Rated 5 out of 5 stars
Verified

Really easy ordering, no problems, everything packaged well, easy to read instructions and easy assembly, date given for delivery and a 2 hour time slot, driver rang to let me know he was 15 minutes a... See more

Rated 5 out of 5 stars

Ordered six dining room chairs that weren't quite right for us. Contacted the live chat that evening when they were closed - received call back from Kyle first thing the next morning who was v helpful... See more

Rated 3 out of 5 stars
Verified

Looks nice but very difficult to assemble. We were contacted by the seller & they offered to help if we face a problem with their secure assembly in the future.

Company replied

Rated 5 out of 5 stars
Verified

Order was easy to make and I feel the table I bought was good value for money. Also excellent contact and information regarding delivery which was on time and carefully delivered

Rated 5 out of 5 stars
Verified

Sent free swatches prior to purchasing, helpful on live chat, delivery on time, easy to assemble, really nice quality items for great price.

Rated 5 out of 5 stars
Verified

Chairs were really nice and I was able to pick my delivery slot. This was helpful as it meant we could have the chairs delivered after we had finished decorating. Chairs delivered on time. Checkout... See more

Rated 4 out of 5 stars
Verified

Great sofa! Love the colour and quality. It was originally out of stock but got a notification few days before that it was available and could get it delivered by the end of the week. Agent who organi... See more

Rated 5 out of 5 stars
Verified

Buying sofas online can be risky - you never know how they will work out for you or how the delivery will go. Very pleased to say that the sofas I chose from Furniture and Choice are exactly as they a... See more

Rated 4 out of 5 stars
Verified

Good service, communication and quick delivery from sending two lots of fabric swatches, ordering and delivery. Really pleased with the dark legged Salisbury dining chairs in champagne velvet, bought... See more

Rated 5 out of 5 stars
Verified

I’m very happy with this dining table set! Delivery was impressively fast, and everything arrived in perfect condition. The quality of the table and chairs is excellent, and assembly was simple and ha... See more

Rated 5 out of 5 stars
Verified

The prices are so reasonable. Their website is smooth and easy to navigate. Great communication through emails. Prompt delivery service. I would definitely recommend this company to my friends and fam... See more

Rated 5 out of 5 stars
Verified

The whole process was amazing, so fast and efficient from ordering to delivery. The chairs were fabulous when they arrived and such an incredible price.

Rated 5 out of 5 stars

This company has gone over & Beyond! Initially, there was a fault with our table but Furniture & Choice arranged for a table engineer to come & fix the issue. Throughout, they were keeping in to... See more

Rated 4 out of 5 stars
Verified

Purchased the Loren 3+2 seater sofas in Champagne. They look lovely, they are for our lounge which we don’t spend a lot of time sitting in. These are not sofas to snuggle up and get comfy on as the... See more

Rated 5 out of 5 stars
Verified

Delighted with my sofas, ordering was easy and straightforward, delivered. Time and the delivery guys were great, very helpful. Would definitely buy from Furniture Choice again.

Rated 5 out of 5 stars
Verified

Newark Round Dining Table & 4 Clara Chairs, Grey Concrete Effect & Black Steel, Burnt Orange Classic Velvet Very happy with our table & chairs, easy to order and delivered quickly. Very easy to put... See more

Rated 5 out of 5 stars

We recently purchased a recliner sofa set and a dining table from Furniture And Choice, and we’re extremely happy with both. The ordering process was simple and straightforward, and delivery was o... See more

Rated 5 out of 5 stars
Verified

Excellent communication which afforded a smooth and very pleasant purchase. Extremely happy with the 2 sofas I purchased,great quality as described. I went along with all the positive reviews which wa... See more

Rated 4 out of 5 stars
Verified

Beautiful dining table and chairs . They look expensive and of good quality. Lost one star because one chair leg needed length adjusting !!!!!

Rated 5 out of 5 stars
Verified

We purchased a dark grey two seater sofa in vintage faux leather . It is amazing value for money, I would recommend this company. The delivery driver was polite and very helpful. Ordering was very e... See more

Rated 5 out of 5 stars

Just received our 2 x 3 seater Kansas sofas today in cream and absolutely delighted with them. Superb quality and from placing order to receiving sofas a seamless experience with fantastic updates fr... See more

Rated 5 out of 5 stars
Verified

For the price this far exceeded my expectations it’s gorgeous and easy to assemble Packaged really well and arrived on time

Rated 3 out of 5 stars
Verified

Chairs arrived on time and well packaged. Once out of the box a couple of the chairs had dirty marks on them but I was able to wipe them clean. The reason for only 3 stars is due to the difficulty ass... See more

Company replied

Rated 4 out of 5 stars
Verified

As a single elderly woman now on her own I found it quite difficult to put the chairs together. I’ve managed to do them and I very pleased with the final result.

Rated 5 out of 5 stars
Verified

Very quick from ordering to deliver, the 2 men that delivered the furniture was excellent. Opening the boxes the furniture was lovely and I was impressed

Rated 5 out of 5 stars

The company made it easy to choose the Dining Suite Chatsworth and Bewdley chairs with excellent photos and the service was great 5 out of 5.

Rated 5 out of 5 stars
Verified

Very pleased with my new dining table and chairs. Excellent customer service. Delivery was quick. A good experience over all. Would recommend.

Rated 5 out of 5 stars
Verified

Excellent service from start t finish. Very helpful staff on phone to answer queries. The delivery was prompt and the time slot of two hours was great. I absolutely love the settees and cha... See more

Rated 5 out of 5 stars
Verified

From ordering to delivery first class service, goods recieved well packaged and no damage, all looks and feels great now build up.

Rated 5 out of 5 stars
Verified

Sofa wasn't in stock but got weekly email updates then a 2 hr delivery slot with a convenient delivery date

Rated 5 out of 5 stars

Excellent service… delivery in time and very pleased with my purchase of four dining chairs.

Rated 5 out of 5 stars

Great company to deal with. Easy ordering, good communication throughout. Sofa delivered on date requested. Lovely, affordable price of furniture.

Rated 5 out of 5 stars

Very pleased with my 3/2 seater sofas very easy to order on line delivery perfect 2 guys took care and wer lovely and polite I would definitely order from here again sofas are heavy well-made very com... See more

Rated 4 out of 5 stars
Verified

Product is good with no defects which could be likely with flat packs...Being a flat pack it has to be assembled for £300 !!

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Company details

  1. #136 of 403 best companies in Home Furniture Shop
  2. #43 of 115 best companies in Living room shop
  3. #32 of 86 best companies in Sofa store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Beautiful furniture

I read the reviews on this company prior to ordering,and felt confident in placing my order. They delivered very quickly and the table and chairs are amazing. So many fantastic comments from friends and family.

8 October 2025
Rated 5 out of 5 stars
Verified

Best service from beginning to the end. Good quality.

I bought the Sorrento Recliner Armchair in Light Grey Classic Linen-Weave Fabric. At first, I chose the dark grey one but changed my mind to the light grey as it’s a better match for our sofa. I called in, and the staff were very friendly and helpful—they arranged delivery as soon as possible. The delivery driver informed me an hour and then half an hour before he arrived. The armchair is very comfortable and of great quality. I highly recommend it!

8 October 2025
Rated 5 out of 5 stars
Verified

Great communication

Great communication, delivery as expected - fabulous furniture with very good instructions so easy to put together- one chair put up a but of a fight but overall love my new table and chairs!!

7 October 2025
Rated 1 out of 5 stars

I found their delivery planning unreliable

I found a sofa in stock, paid for it, selected a delivery date so it'd be in time for our housewarming party and booked a day off for delivery. The day before delivery I received a call to say things had screwed up and there was nothing they would/could do to make it arrive, as planned, in time for the party - que sera. So new delivery date was planned for today and I took the day off (again) but at 07:10 their carrier decided my sofa wouldn't fit on their truck so they bumped delivery until tomorrow. One failed delivery is bad, but twice is just silly so I cancelled the sofa... and to top it off, the carrier text me a short time later to say the delivery was bumped again until the 12th. By the way, the party went ok as a mate lent me his sofa.

7 October 2025
Unprompted review
Furniture And Choice logo

Reply from Furniture And Choice

Dear Stephen

Many thanks for leaving us a Truspilot review.

Firstly, please allow me to sincerely apologise that you didnt get your delivery on your nominated day and that it then failed again.

I have reviewed your order details and I can see that your order was not despatched by us on time to meet the delivery due to a systems issue. The third party carrier were then unable to deliver on the re-arranged day as the vehicle was overweight. This is totally unacceptable and I am very sorry indeed, this should not have happened.

I can see you have cancelled your order and we have refunded you in full. Once again I apologise for the inconvenience caused.

Kind regards
Gill Phillips
Customer Service Manager

Rated 5 out of 5 stars
Verified

The delivery was delivered well ,I just…

The delivery was delivered well ,I just feel the seating could have been packed a bit tighter so the seat could have been a lot firmer to sit on . Just you have a record of it in case we have to bring a complaint against you .delivery was on 29/september 2025 .

6 October 2025

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