The Furniture Market™ Reviews 12,689

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the straightforward order process, efficient communication, and reasonable delivery costs. Consumers are particularly pleased with the quality of the furniture and the ease of navigating the website. People appreciate being kept informed about their order's progress and find the choice of delivery date ranges convenient. The delivery service receives high marks, with reviewers frequently mentioning the professionalism, friendliness, and efficiency of the delivery personnel. Customers value the care taken during delivery, including unpacking, assembly, and placement of the furniture. Consumers also appreciate the advice provided by the delivery team on unpacking and moving furniture. The quality of the products consistently meets or exceeds expectations, with reviewers noting the solid construction and attractive appearance of the furniture.

Based on these reviews

Rated 5 out of 5 stars

Dave D and Warren the delivery men did a good difficult job getting the furniture into the house. Much appreciated. Very pleased with the breakfast bar. Looks really nice. One of the sliding doors has... See more

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Rated 5 out of 5 stars

Great experience. Delivery drivers brought it into the room I wanted it in and were very friendly. I had another item of furniture to return and the company were great at taking the replacement order... See more

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Rated 5 out of 5 stars

Warren and Scott delivered and assembled our new furniture, they rang half an hour prior to arrival. They arrived on time, and assembled our items perfectly with the minimum of fuss and even positi... See more

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Rated 5 out of 5 stars

First thing this morning I had a phone call to say that the delivery man were on their way with my furniture, which was very nice. I didn’t get to meet them personally, as I’ve got the workmen in my... See more

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Rated 5 out of 5 stars

Rob and Louie were excellent. Delivery was on time, they contacted us to say they were on the way. Delivered to the room we asked and gave us some very good advice on how to unpack the furniture. Frie... See more

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Rated 5 out of 5 stars

Good communication, delivery as promised and on time. The drivers - Dave and Warren - exceptionally helpful. Very pleased with the product - (a double bed frame). Have used them before and would d... See more

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Rated 5 out of 5 stars

Simple to order, delivery slot given and then a phone call 15 minutes before arriving. Rob and Ian had to negotiate some tricky steps but ensured the furniture was delivered in great condition and als... See more

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Rated 5 out of 5 stars

Website easy to navigate, ordering simple & efficient, communication/responses quick and clear. Choice of delivery date range based on post code is good. Blanket box delivered by Dave D & Will is love... See more

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Rated 5 out of 5 stars

We ordered a sideboard which we are delighted with. The whole process of ordering and arranging delivery was very straightforward. Rob and Louie who delivered the item were friendly and efficient and... See more

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Rated 5 out of 5 stars

Our journey did not start out well as this set took nearly 5 months to get to us. We were kept updated the whole time and the customer service was very good. We loved this set and were willing to wa... See more

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Rated 5 out of 5 stars

I’m really impressed by the Furniture Market, including the product, the process for purchasing and the delivery. The price of the tallboy that I bought is very competitive and it’s really good qualit... See more

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Rated 5 out of 5 stars

Rob and Louie were very professional throughout the delivery. They were careful with the item when getting it into the property, and took time and care with unwrapping and assembly. They removed all... See more

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Rated 5 out of 5 stars

Love our bedroom furniture - well made and very attractive - the samples helped us choose the range - quick delivery on time and great service from the drivers. Would recommend Furniture Market

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Rated 5 out of 5 stars

Although my order for a Marbury oak corner tv unit was delayed in shipping due to factors outside the companies control I have been kept well informed of my orders progress. Special mention to Amand... See more

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Rated 5 out of 5 stars

Delivery was very well communicated by the drivers and they arrived exactly on time. Once the drivers (Dave “D” and Scott) arrived at our house I was impressed to see how they assessed the route b... See more

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Rated 5 out of 5 stars

I have had two orders from the furniture market now and both times the items have been fantastic! Its incredibly simple to organise delivery, and both times the delivery drivers were really quick and... See more

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Rated 5 out of 5 stars

The delivery was great, Rob and Ian offered to come a day earlier which was very much appreciated. They delivered the item to the room and gave me all the tips on how to easily remove the boxes and... See more

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Rated 5 out of 5 stars

Easy process, fab customer service and great furniture. Order process was super easy. Delivery was seamless and the drivers Robi and Louie were great. The furniture itself is perfect. Would highly... See more

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Rated 5 out of 5 stars

On the day of delivery I had a phone call within the allotted timeframe saying they were 30 mins away. Rob and Warren turned up, asked where I wanted the delivery and proceeded to carry it in without... See more

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Rated 5 out of 5 stars

Willow and Stuart delivered and unpacked heavy larder cupboard on time and expertly manoevered tight spaces. Thank you very much.

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Rated 5 out of 5 stars

A good price and excellent service. They kept us well informed on the delivery date - so their communication is excellent. We took the delivery with assembly. Our drivers were Dave D and Scott who did... See more

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Rated 5 out of 5 stars

Great service, had a two hour delivery window. Got a call this morning to say it would be 9am. Arrived on time and Dave brought up the package and put it exactly where we wanted it. Excellent thank yo... See more

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Rated 5 out of 5 stars

We've purchased a number of items now from The Furniture Market and are very happy to recommend the company. The furniture is high quality and the customer service is always spot on. The latest order... See more

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Rated 5 out of 5 stars

Willow and Stuart from The Furniture Market were great! They arrived on time, after ringing us first to say they were 20 mins away. They delivered the very large TV cabinet to the exact spot we wanted... See more

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Rated 5 out of 5 stars

I ordered the Modern Industrial Oak 1.6m Dining Table (factory second) and honestly, you wouldn’t really know it’s a second – it looks really nice and solid. The Furniture Market were really professio... See more

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Rated 4 out of 5 stars

Nicely made bookcases, well packaged with helpful delivery drivers. I would have given 5 stars but it took a long time between ordering the furniture and it being delivered. However, we were kept info... See more

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Rated 5 out of 5 stars

We are very pleased with the items purchased. Quick and efficient delivery and excellent service from your drivers Rob and Louie. Would certainly recommend this company.

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Rated 5 out of 5 stars

Good price and good quality furniture. Convenient delivery slot with phone call 30 minutes before delivery. Considerate and helpful delivery guys: Rob and Louie. Thanks

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Rated 5 out of 5 stars

Excellent service . Rang to say they were on way and arrived on time . Warren and Scott delivered furniture and unpacked it very professional and pleasant . Lovely furniture would recommend

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Rated 5 out of 5 stars
Verified

We ordered a Cheshire White Extra Large Grand Library Bookcase from The Furniture Market. It was just what we were looking for. The price was great, order process was straightforward, and delivery and... See more

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Rated 5 out of 5 stars

Delivered earlier than time slot but rang ahead to give me 35 mins notice, 2 very nice men, Dave D and Ian delivered to room of choice and advised how to best unpack and move furniture

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Rated 5 out of 5 stars

Great communication from the start, kept fully informed. Delivery guys, Warren and Rob, were excellent.. courtesy pre-arrival call, on time, careful, and friendly. Would recommend this company.

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Rated 5 out of 5 stars

Excellent delivery service we paid extra for the assembly which was well worth the money they even took the boxes with them the delivery drivers were lovely overall great

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Rated 5 out of 5 stars

Amazing furniture and the customer service is one of the best I’ve experienced. Not only that Warren & Rob are superstars. They delivered our furniture and set it up for us very quickly. Thanks again... See more

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Rated 5 out of 5 stars

Good communication in the lead up and on the day of delivery. Rob and Warren were very pleasant and friendly and quick. Highly recommend

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Rated 5 out of 5 stars

I am very impressed with Rob and Ian. They were extremely efficient and very pleasant. They are a credit to your company. I am very pleased with both the service and my kitchen island.

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Rated 5 out of 5 stars

Dave D and Warren were on time ( including 20 min away call ) polite ( offered to take shoes off ) and cleaned up afterwards. First class

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Rated 5 out of 5 stars

Dave D and Will were the definition of professional, delivered and constructed even gave advice for adjustments if required. Cannot thank them enough.

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Rated 5 out of 5 stars

Great service from the delivery man - they unpacked, installed the cupboard and took away the packaging. Neat job. Great product.

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Rated 5 out of 5 stars

I purchased 2 bedside cabinets but had a slight issue with the drawer knobs on one cabinet, Katie at customer services was amazing and sent me out 3 replacement ones, she was fantastic help and a cred... See more

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Rated 5 out of 5 stars

Rob & Ian were very helpful and thoroughly professional in their work. A credit to your company.

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Rated 5 out of 5 stars

Would definitely buy again from furniture market. Delivery bang on time and very polite chaps.(Dave D and Scott) Well packed and only took half an hour to build console as partly built. Very sturdy a... See more

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Rated 5 out of 5 stars

Excellent oak furniture for a very competitive price. Good communication and helpful delivery guys Dave D and will. I can recommend them any time

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Rated 5 out of 5 stars

Dave D and Warren were very efficient in their delivery. The wardrobe was very well packaged and of good quality.

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Rated 5 out of 5 stars

The customer service is excellent and an issue i had with a mirrored bedside table was very quickly rectified and a replacement delivered the following week by Rob & Ian from The Furniture Market. I w... See more

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Rated 5 out of 5 stars

Friendly delivery men, Dave ‘D’ and Scott. Delivered within the timeframe and came on time on the day.

Company replied

Rated 5 out of 5 stars

Delivered on time with 2 pleasant, helpful men, thankyou Rob + Ian.

Company replied

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Company details

  1. #1 of 403 best companies in Home Furniture Shop
  2. #1 of 123 best companies in Bed shop
  3. #1 of 235 best companies in Bedroom furniture shop
  4. #1 of 44 best companies in Kitchen Furniture Shop
  5. #1 of 115 best companies in Living room shop
  6. #1 of 17 best companies in Rustic Furniture Shop

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

5.0

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

A successful purchase experience

After a number of weeks searching for that elusive piece of furniture we finally found what we were looking for at Thefurnituremarket.co.uk!
The whole experience was made so stress free by the incredibly patient and very pleasant Heidi who couldn't do enough for us.
Thank you and the next time we need a piece of furniture The furniture market will definitely be our first port of call

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

My gorgeous coat cabinet came on the exact timescale promised, delivered by Rob and Louie who were extremely helpful and friendly, they delivered it with kid gloves , which was a bit of a challenge as the cottage is quite small and of limited access , but they did this with such care and professionalism. They were both a credit to your company. The cabinet is great and looks better in the flesh than online, will certainly be buying again in the future from Furniture Market as extremely impressed with the whole buying process from start to finish .

9 October 2025
Unprompted review
Rated 5 out of 5 stars

A delivery with a smile

Our purchase arrived on time.
The two gentlemen were extremely helpful and polite, They brought the piece of furniture one floor up and left it in the designated room with a smile!
Well done!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service given the company…

Excellent service given the company from placing the order till delivery.

2 team members Warren and Sam placed rhe furniture in the required room and unpack and assembled and took the athe packing away.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Fabulous item. Lovely delivery guys!

10 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Margaret,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Louis furniture

As we live close by, we just pop in, place an order, either have delivered, or if smaller items collect ourselves.
Staff always friendly and helpful.
Good quality furniture, would highly recommend.
Karen.

8 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Karen,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Good quality furniture

Good customer service. Range on offer is very good. The sideboard we bought is just what we wanted. Well built and sturdy. It was delivered on time by two delivery drivers, Fan & Dave. Excellent service.

19 September 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Maggie,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto Dan & Dave.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars
Verified

Good people good products

Good people good products

9 October 2025
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave and will were excellent at their…

Dave and will were excellent at their job delivering the furniture and also very attentive at unpacking the furniture great job lads

7 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto Dave & Will.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Media wall unit

Easy ordering.Product exactly as described.Delivery arrived on chosen day and delivery team were great

9 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Kim.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Good service and product

Good service from ordering, customer service and delivery. Good personal touch.

Quality of product good

8 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Kate.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Exactly what we were after …

Looked around our local furniture shops and online. The Furniture Market had the exact colour we were after and at a great price. Thank you to the delivery drivers Rob & Louie, very helpful, friendly & considerate. I love our new furniture, sturdy and great quality.

8 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Sophie,

Thank you very much for leaving us a 5 star review.

We are so pleased to hear your recent delivery was a success.

We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item.

I will pass on your lovely feedback onto our Rob and Louie.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Heidi - Customer Service Advisor

Rated 5 out of 5 stars

Chest of drawers …

Service was excellent the two gentleman that delivered it were very professional.IAN@STUART. Everything was fantastic

9 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Mr Silk,

Thank you very much for leaving us a 5 star review.

We are so pleased to hear your recent delivery was a success.

We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item.

I will pass on your lovely feedback onto our Ian and Stuart.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Heidi - Customer Service Advisor

Rated 5 out of 5 stars

Exceptional service

We purchased an oak TV stand. When it arrived it wasn’t suitable for the space. I asked to return it. This was arranged easily with a pick up date some 10 days in the future. The item was picked up on time and my refund appeared in my account two days later - which we thought was exceptional service. Thank you 👏👏

6 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Jennifer,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Kitchen Island Delivery

Ordering easy. Website informative. Delivery on time. Driver and mate (Dave D & Will) were very good explained everything and moved our product into the house very carefully. Thanks Guys.

8 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Denis,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto Dave D & Will.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Brilliant furniture delivery

Brilliant delivery drivers who arrived promptly and delivered our furniture with care. Ian and Stuart were a very happy team!

6 October 2025
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Dear Alexandra,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our Ian & Stuart.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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