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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, product quality, and reasonable prices. Many highlight the fast and efficient delivery service. Consumers also appreciate the good value for money and the wide range of products available. People report a generally positive experience with the ordering process, noting its straightforwardness. While opinions on specific orders vary, the customer service team is frequently commended for their quick and helpful responses in resolving any issues. Consumers are pleased with the company's communication and the protective packaging used for deliveries.

Based on these reviews

Rated 4 out of 5 stars
Verified

I bought fragrances. Fast dispatch which was good but I think £4.99 to deliver small products is a bit steep. One item arrived broken, I sent photos to customer services and they were very efficient... See more

Company replied

Rated 4 out of 5 stars
Verified

Would of rated 5 .. however not all items were delivered on same day. 2 of 3 arrived. 3 of 3 arrived a few days later. Not sure wether dispatch problem. Also delivery paid stated 2 man ...only 1 man... See more

Company replied

Rated 4 out of 5 stars
Verified

Sent the wrong product. I have edited my review as I was contacted by the company promptly and they are in process of arranging someone to collect the wrong item and still hopeful they will send out a... See more

Company replied

Rated 4 out of 5 stars
Verified

The cat cave is great, the problem I had putting it together, there were letters on the instructions sheet but no corresponding ones on the panels. I got there in the end though!

Company replied

Rated 5 out of 5 stars
Verified

1 st time purchases excellent good range and great prices bought 3 different fragrances hard to find else where fast delivery Thank you ! Not in Scotland yet was recommended by friend in England... See more

Rated 5 out of 5 stars
Verified

Easy to order online. I was kept updated by the delivery. My parcel arrived promptly with no damage to the item inside. Love the perfume as I've had it before. Great price, cheapest I've seen.

Company replied

Rated 5 out of 5 stars
Verified

My set of three mirrors look amazing, yes they are plastic but once on the wall you would never know. In fact being plastic made them easier to mount. The price was brilliant, £5 for set of three, so... See more

Company replied

Rated 3 out of 5 stars
Verified

No assistant around to help,upon finding article of clothing to my liking,took said article to check out and paid for it then left premises still without seeing any floor worker.

Company replied

Rated 5 out of 5 stars
Verified

Lovely candles at a great price. Really pleased arrived quickly. Would have no hesitation in recommending this seller.

Company replied

Rated 5 out of 5 stars
Verified

My order arrived promptly super large box, all intact, however delivery driver had left the parcel on my door step :O I didn't even know it was out there, baring in mind the box was huge so anyone pa... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic gazebo, it looks great and performs well! Was quite difficult to put together as instructions sometimes are not clear and were put together the wrong way and then had to be undone... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered promptly and well packaged double boxed too to protect the item. Very happy with the price and helpful customer service too

Company replied

Rated 5 out of 5 stars
Verified

I ordered the four seater outdoor set and I'm very pleased with it despite it missing a few screws. When I emailed Tjhughes about this, they responded quickly and rectified the problem. Their custom... See more

Company replied

Rated 5 out of 5 stars
Verified

General delivery and communication from this company excellent . Good price for garden furniture. Unfortunately the screws for assembly of table were not right and damaged the table top. Then we had t... See more

Company replied

Rated 5 out of 5 stars
Verified

I had to buy a birthday gift and fast, so I looked at your website, bought perfumes and a body spray , the prices were very reasonable so I bought myself a bottle as well.They arrived two days later... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order kept me informed through out the delivery and I had tracking with the shop app from Google, Delivered on time well packaged would definitely be ordering again.

Company replied

Rated 5 out of 5 stars
Verified

Ordering was straightforward and delivery was quick. The delivery driver placed it in the garage for us, he was very helpful. I can highly recommend this company

Company replied

Rated 5 out of 5 stars
Verified

Thank you TG Hughes l have always liked going to your store in the mander unit in Wolverhampton and was really sad when it was closed down and when l saw you on the shop app but when l saw what you ha... See more

Company replied

Rated 5 out of 5 stars
Verified

I always use to go to TJ Hughes store & was sad wen they moved away from blackburn, but now they are back & can also shop online they are reasonably priced & do have good sales. Recently bought a cou... See more

Company replied

Rated 5 out of 5 stars
Verified

It was a fast delivery for the item I ordered, but unfortunately I had to return the item, because it was not suitable for me. Returning item was straight forward and my money was refunded with out... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, very easy to navigate through the site, good quality products and prices, will continue to shop with them.

Company replied

Rated 5 out of 5 stars
Verified

I’d ordered the kitchen island from Wayfair originally, but was messed about with stock, then found TJ Hughes online, it was EXACTLY the same island and £100 cheaper! Win, win! Needs assembling b... See more

Company replied

Rated 5 out of 5 stars
Verified

Straightforward ordering on line. No hassle speedy delivery. Affordable price and I am overall happy and satisfied with their service. I never experienced any issues at all. Highly recommnded. Thank y... See more

Company replied

Rated 5 out of 5 stars
Verified

The perfume Chique by Taylor of London I used to wear it years ago so did my mum.having recently bought it from tj Hughes I just love it the fragrance is just how I remember it no changes made to i... See more

Company replied

Rated 5 out of 5 stars
Verified

Item was a great price with delivery. It took a little while to arrive. However, when I queried its due date, I was given all the information I required.

Company replied

Rated 5 out of 5 stars
Verified

Bought 2 black oscillating tower fan's for an excellent price. Very happy with my purchase and the delivery service. I have never used Tjhughs before or heard of the company, I have now. Very h... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought a guitar which was extremely good value for money. Arrived very quickly and the courier was excellent. Will definitely buy again as the service was excellent

Company replied

Rated 4 out of 5 stars
Verified

Very good value for all the parts you get in the set. However, my son who helped me to build it, is an engineer and said it was very difficult to understand the instructions for building the chairs.... See more

Company replied

Rated 3 out of 5 stars
Verified

Once again my recent purchase was done without my Banking details. Despite of me never been asked for them on this occasion by your Co. Rep. Regards Mr Thom.

Company replied

Rated 5 out of 5 stars
Verified

I am going to forget ebay and amazon tjs is my new go to and they look after you not like certain sites that drop you like a stone if there is any problems tjs all the way for me now

Company replied

Rated 5 out of 5 stars
Verified

Great price, quick delivery Definitely needs a level base and at least 2 people to put it together. A bit tricky to align the holes up but once its all together fits the bill.

Company replied

Rated 5 out of 5 stars
Verified

More happy with my delivery off my order. All I ordered and payed for was delivered correct.

Rated 5 out of 5 stars
Verified

Good communication and fast delivery. Being the best price I could find i am totally satisfied with my buying experience from this company

Company replied

Rated 5 out of 5 stars
Verified

Prompt delivery and excellent product. Now about to order four more chairs!

Company replied

Rated 5 out of 5 stars
Verified

Happy with the purchase as initially I was worried about the quality of the Gazebo. good strong quality and quick delivery.

Company replied

Rated 5 out of 5 stars
Verified

I needed a new little outdoor shed for my bike and a few other little bits. Saw the price along with the reviews and purchased. The delivery was on time and product is great value for money.

Company replied

Rated 5 out of 5 stars
Verified

It was easy to find what I wanted on the website. My item was in stock with a competitive price and a choice of delivery options. Delivery was on time and the goods were well packaged.

Company replied

Rated 5 out of 5 stars
Verified

Delivered on time, case exactly as the pictures, such a great bargain

Company replied

Rated 5 out of 5 stars
Verified

Good traditional family owned business keeping our high street alive with excellent range of goods in store and online with competitive pricing to match.

Company replied

Rated 5 out of 5 stars
Verified

Easy to shop online good variety of products and good prices also quick delivery time

Company replied

Rated 5 out of 5 stars
Verified

The quality of my order r lovely .did .not wait to long for my delivery .service is very good

Company replied

Rated 5 out of 5 stars
Verified

Great service and the products were so reasonably priced.

Rated 5 out of 5 stars
Verified

Always a pleasure shopping with T J Hughes, always a smooth transaction from start to finish, never had a problem, and always quick delivery, not forgetting great bargains!

Company replied

Rated 5 out of 5 stars
Verified

Thank you all was good arrived really quick I will be ordering again

Company replied

Rated 5 out of 5 stars
Verified

Always a fast well packaged delivery Happy customer - thank you

Company replied

Rated 5 out of 5 stars
Verified

GOOD PRICE, BUT THE HOSE IS POOR QUALITY, A KINK STOPS THE FLOW OF WATER

Company replied

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Company details

  1. #320 of 403 best companies in Home Furniture Shop
  2. #426 of 653 best companies in Clothing Shop
  3. #10 of 15 best companies in General Store
  4. #196 of 255 best companies in Men's clothes shop
  5. #56 of 68 best companies in Toiletries Shop

Written by the company

TJ Hughes has stores throughout the UK and also has a selection of products available to buy online at www.tjhughes.co.uk

TJ Hughes Department Stores upto 70% off RRP

Written by the company

Competitive Prices
At TJ Hughes, we’re proud to offer products with up to 70% off the RRP. We display our prices on the website so you can see how much you’re saving clearly.
Varied Range
We’ve got a huge range of products available online and in store meaning you can shop for beauty, home ware, fashion and garden all in one place. With so much on offer, you may need some assistance choosing the right product for you – but we can help with that!
Need Help?
We have a dedicated Customer Service team ready to answer and help to resolve your queries. Whether you need help on what product is right for you, information on your delivery or have a Customer Service related question, our team is happy to help! and are available online/email contact@tjhughes.co.uk 8am-4:30pm Monday-Friday.
Reviews
We want to provide as much information as possible to our customers, which is why you may find the reviews important when choosing to shop with us. There’s real advice from real customers – both good and bad which we hope will help your shopping experience a little easier. A lot of our customers are helpful enough to share their experiences with us, so we can share them with you. Reviews are important to us all, so please feel free to share your experience should we send you an invitation to do so.
Delivery
We want your shopping experience to be stress free and enjoyable from start to finish – that’s why we’ve got lots of delivery options available to suit you. Our standard delivery service operates between 8am to 7pm Monday to Friday and we aim to deliver most items within 10 working days of an order being placed – we do ask you allow extra time over the Bank Holidays and for larger items. A full list of delivery options and charges can be found on our website.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

1 st time purchases excellent good…

1 st time purchases excellent good range and great prices bought 3 different fragrances hard to find else where fast delivery Thank you !
Not in Scotland yet was recommended by friend in England not found a shop here so bought online Great

26 September 2025
Rated 5 out of 5 stars
Verified

Easy to order online

Easy to order online. I was kept updated by the delivery. My parcel arrived promptly with no damage to the item inside. Love the perfume as I've had it before. Great price, cheapest I've seen.

25 September 2025
Tjhughes logo

Reply from Tjhughes

Mrs Andrea Jones,

We're happy to hear that ordering online was easy and that you were updated regarding delivery. We appreciate your feedback about the prompt arrival, the condition of your perfume, and the great price you found. Thank you!

Rated 5 out of 5 stars
Verified

Xmas gifts

Excellent service, very easy to navigate through the site, good quality products and prices, will continue to shop with them.

25 September 2025
Tjhughes logo

Reply from Tjhughes

Linda,

We're happy to hear you found our site easy to navigate and that you are pleased with the quality and prices of our products. We appreciate your continued business.

Rated 4 out of 5 stars
Verified

Fragrance purchases

I bought fragrances. Fast dispatch which was good but I think £4.99 to deliver small products is a bit steep.
One item arrived broken, I sent photos to customer services and they were very efficient with having a replacement sent to me and kept me updated. I would order from them again because they dealt with the issue swiftly. Not sure what caused the breakage, it was severely damaged but the others were fine so it was probably broken before it left the warehouse, these things happen.

24 September 2025
Tjhughes logo

Reply from Tjhughes

Gizmo,

We appreciate your feedback. We are glad the dispatch was fast and that our team efficiently resolved the breakage issue. We'll review our delivery costs and packaging to prevent damage. Thanks again!

Rated 5 out of 5 stars
Verified

Very pleased

Very pleased, wash well, well made and reasonably priced.

24 September 2025
Tjhughes logo

Reply from Tjhughes

Jayne Schendel,

We're happy to hear that you are very pleased with the quality and value. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars
Verified

Delivered promptly and well packaged…

Delivered promptly and well packaged double boxed too to protect the item. Very happy with the price and helpful customer service too

24 September 2025
Tjhughes logo

Reply from Tjhughes

Caspar Rawlings,

We're happy to hear that your item was delivered promptly and well-packaged! We appreciate your positive feedback regarding our pricing and helpful customer service.

Rated 5 out of 5 stars
Verified

Lovely candles at a great price

Lovely candles at a great price. Really pleased arrived quickly. Would have no hesitation in recommending this seller.

23 September 2025
Tjhughes logo

Reply from Tjhughes

Elizabeth,

We're happy to hear that you find our candles lovely and a great value! We're so pleased that your order arrived quickly, and we appreciate your recommendation.

Rated 5 out of 5 stars
Verified

Outsunny portable fridge

Good communication and fast delivery. Being the best price I could find i am totally satisfied with my buying experience from this company

10 September 2025
Tjhughes logo

Reply from Tjhughes

arty 56,

We're happy to hear that you had a great buying experience with us! We appreciate your positive feedback regarding our communication, fast delivery, and competitive pricing.

Rated 5 out of 5 stars
Verified

Prompt delivery and excellent product

Prompt delivery and excellent product. Now about to order four more chairs!

9 September 2025
Tjhughes logo

Reply from Tjhughes

Rachel Harrod,

We're happy to hear that you received your order quickly and are pleased with the product. Thank you for your order; we appreciate your business!

Rated 1 out of 5 stars
Verified

I did not received my parcel

I did not received my parcel. After contact he started investigation and said it take more than 28 days. I contacted after 28 days, No response. Please return my payment

9 September 2025
Tjhughes logo

Reply from Tjhughes

Oliver Williams,

We regret that you did not receive your parcel and experienced a lack of communication. We're looking into this matter and will respond as soon as possible.

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