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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, product quality, and reasonable prices. Many highlight the fast and efficient delivery service. Consumers also appreciate the good value for money and the wide range of products available. People report a generally positive experience with the ordering process, noting its straightforwardness. While opinions on specific orders vary, the customer service team is frequently commended for their quick and helpful responses in resolving any issues. Consumers are pleased with the company's communication and the protective packaging used for deliveries.

Based on these reviews

Rated 4 out of 5 stars
Verified

I bought fragrances. Fast dispatch which was good but I think £4.99 to deliver small products is a bit steep. One item arrived broken, I sent photos to customer services and they were very efficient... See more

Company replied

Rated 4 out of 5 stars
Verified

Would of rated 5 .. however not all items were delivered on same day. 2 of 3 arrived. 3 of 3 arrived a few days later. Not sure wether dispatch problem. Also delivery paid stated 2 man ...only 1 man... See more

Company replied

Rated 4 out of 5 stars
Verified

Sent the wrong product. I have edited my review as I was contacted by the company promptly and they are in process of arranging someone to collect the wrong item and still hopeful they will send out a... See more

Company replied

Rated 4 out of 5 stars
Verified

The cat cave is great, the problem I had putting it together, there were letters on the instructions sheet but no corresponding ones on the panels. I got there in the end though!

Company replied

Rated 5 out of 5 stars
Verified

1 st time purchases excellent good range and great prices bought 3 different fragrances hard to find else where fast delivery Thank you ! Not in Scotland yet was recommended by friend in England... See more

Rated 5 out of 5 stars
Verified

Easy to order online. I was kept updated by the delivery. My parcel arrived promptly with no damage to the item inside. Love the perfume as I've had it before. Great price, cheapest I've seen.

Company replied

Rated 5 out of 5 stars
Verified

My set of three mirrors look amazing, yes they are plastic but once on the wall you would never know. In fact being plastic made them easier to mount. The price was brilliant, £5 for set of three, so... See more

Company replied

Rated 3 out of 5 stars
Verified

No assistant around to help,upon finding article of clothing to my liking,took said article to check out and paid for it then left premises still without seeing any floor worker.

Company replied

Rated 5 out of 5 stars
Verified

Lovely candles at a great price. Really pleased arrived quickly. Would have no hesitation in recommending this seller.

Company replied

Rated 5 out of 5 stars
Verified

My order arrived promptly super large box, all intact, however delivery driver had left the parcel on my door step :O I didn't even know it was out there, baring in mind the box was huge so anyone pa... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic gazebo, it looks great and performs well! Was quite difficult to put together as instructions sometimes are not clear and were put together the wrong way and then had to be undone... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered promptly and well packaged double boxed too to protect the item. Very happy with the price and helpful customer service too

Company replied

Rated 5 out of 5 stars
Verified

I ordered the four seater outdoor set and I'm very pleased with it despite it missing a few screws. When I emailed Tjhughes about this, they responded quickly and rectified the problem. Their custom... See more

Company replied

Rated 5 out of 5 stars
Verified

General delivery and communication from this company excellent . Good price for garden furniture. Unfortunately the screws for assembly of table were not right and damaged the table top. Then we had t... See more

Company replied

Rated 5 out of 5 stars
Verified

I had to buy a birthday gift and fast, so I looked at your website, bought perfumes and a body spray , the prices were very reasonable so I bought myself a bottle as well.They arrived two days later... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order kept me informed through out the delivery and I had tracking with the shop app from Google, Delivered on time well packaged would definitely be ordering again.

Company replied

Rated 5 out of 5 stars
Verified

Ordering was straightforward and delivery was quick. The delivery driver placed it in the garage for us, he was very helpful. I can highly recommend this company

Company replied

Rated 5 out of 5 stars
Verified

Thank you TG Hughes l have always liked going to your store in the mander unit in Wolverhampton and was really sad when it was closed down and when l saw you on the shop app but when l saw what you ha... See more

Company replied

Rated 5 out of 5 stars
Verified

I always use to go to TJ Hughes store & was sad wen they moved away from blackburn, but now they are back & can also shop online they are reasonably priced & do have good sales. Recently bought a cou... See more

Company replied

Rated 5 out of 5 stars
Verified

It was a fast delivery for the item I ordered, but unfortunately I had to return the item, because it was not suitable for me. Returning item was straight forward and my money was refunded with out... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, very easy to navigate through the site, good quality products and prices, will continue to shop with them.

Company replied

Rated 5 out of 5 stars
Verified

I’d ordered the kitchen island from Wayfair originally, but was messed about with stock, then found TJ Hughes online, it was EXACTLY the same island and £100 cheaper! Win, win! Needs assembling b... See more

Company replied

Rated 5 out of 5 stars
Verified

Straightforward ordering on line. No hassle speedy delivery. Affordable price and I am overall happy and satisfied with their service. I never experienced any issues at all. Highly recommnded. Thank y... See more

Company replied

Rated 5 out of 5 stars
Verified

The perfume Chique by Taylor of London I used to wear it years ago so did my mum.having recently bought it from tj Hughes I just love it the fragrance is just how I remember it no changes made to i... See more

Company replied

Rated 5 out of 5 stars
Verified

Item was a great price with delivery. It took a little while to arrive. However, when I queried its due date, I was given all the information I required.

Company replied

Rated 5 out of 5 stars
Verified

Bought 2 black oscillating tower fan's for an excellent price. Very happy with my purchase and the delivery service. I have never used Tjhughs before or heard of the company, I have now. Very h... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought a guitar which was extremely good value for money. Arrived very quickly and the courier was excellent. Will definitely buy again as the service was excellent

Company replied

Rated 4 out of 5 stars
Verified

Very good value for all the parts you get in the set. However, my son who helped me to build it, is an engineer and said it was very difficult to understand the instructions for building the chairs.... See more

Company replied

Rated 3 out of 5 stars
Verified

Once again my recent purchase was done without my Banking details. Despite of me never been asked for them on this occasion by your Co. Rep. Regards Mr Thom.

Company replied

Rated 5 out of 5 stars
Verified

I am going to forget ebay and amazon tjs is my new go to and they look after you not like certain sites that drop you like a stone if there is any problems tjs all the way for me now

Company replied

Rated 5 out of 5 stars
Verified

Great price, quick delivery Definitely needs a level base and at least 2 people to put it together. A bit tricky to align the holes up but once its all together fits the bill.

Company replied

Rated 5 out of 5 stars
Verified

More happy with my delivery off my order. All I ordered and payed for was delivered correct.

Rated 5 out of 5 stars
Verified

Good communication and fast delivery. Being the best price I could find i am totally satisfied with my buying experience from this company

Company replied

Rated 5 out of 5 stars
Verified

Prompt delivery and excellent product. Now about to order four more chairs!

Company replied

Rated 5 out of 5 stars
Verified

Happy with the purchase as initially I was worried about the quality of the Gazebo. good strong quality and quick delivery.

Company replied

Rated 5 out of 5 stars
Verified

I needed a new little outdoor shed for my bike and a few other little bits. Saw the price along with the reviews and purchased. The delivery was on time and product is great value for money.

Company replied

Rated 5 out of 5 stars
Verified

It was easy to find what I wanted on the website. My item was in stock with a competitive price and a choice of delivery options. Delivery was on time and the goods were well packaged.

Company replied

Rated 5 out of 5 stars
Verified

Delivered on time, case exactly as the pictures, such a great bargain

Company replied

Rated 5 out of 5 stars
Verified

Good traditional family owned business keeping our high street alive with excellent range of goods in store and online with competitive pricing to match.

Company replied

Rated 5 out of 5 stars
Verified

Easy to shop online good variety of products and good prices also quick delivery time

Company replied

Rated 5 out of 5 stars
Verified

The quality of my order r lovely .did .not wait to long for my delivery .service is very good

Company replied

Rated 5 out of 5 stars
Verified

Great service and the products were so reasonably priced.

Rated 5 out of 5 stars
Verified

Always a pleasure shopping with T J Hughes, always a smooth transaction from start to finish, never had a problem, and always quick delivery, not forgetting great bargains!

Company replied

Rated 5 out of 5 stars
Verified

Thank you all was good arrived really quick I will be ordering again

Company replied

Rated 5 out of 5 stars
Verified

Always a fast well packaged delivery Happy customer - thank you

Company replied

Rated 5 out of 5 stars
Verified

GOOD PRICE, BUT THE HOSE IS POOR QUALITY, A KINK STOPS THE FLOW OF WATER

Company replied

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Company details

  1. #320 of 403 best companies in Home Furniture Shop
  2. #426 of 653 best companies in Clothing Shop
  3. #10 of 15 best companies in General Store
  4. #196 of 255 best companies in Men's clothes shop
  5. #56 of 68 best companies in Toiletries Shop

Written by the company

TJ Hughes has stores throughout the UK and also has a selection of products available to buy online at www.tjhughes.co.uk

TJ Hughes Department Stores upto 70% off RRP

Written by the company

Competitive Prices
At TJ Hughes, we’re proud to offer products with up to 70% off the RRP. We display our prices on the website so you can see how much you’re saving clearly.
Varied Range
We’ve got a huge range of products available online and in store meaning you can shop for beauty, home ware, fashion and garden all in one place. With so much on offer, you may need some assistance choosing the right product for you – but we can help with that!
Need Help?
We have a dedicated Customer Service team ready to answer and help to resolve your queries. Whether you need help on what product is right for you, information on your delivery or have a Customer Service related question, our team is happy to help! and are available online/email contact@tjhughes.co.uk 8am-4:30pm Monday-Friday.
Reviews
We want to provide as much information as possible to our customers, which is why you may find the reviews important when choosing to shop with us. There’s real advice from real customers – both good and bad which we hope will help your shopping experience a little easier. A lot of our customers are helpful enough to share their experiences with us, so we can share them with you. Reviews are important to us all, so please feel free to share your experience should we send you an invitation to do so.
Delivery
We want your shopping experience to be stress free and enjoyable from start to finish – that’s why we’ve got lots of delivery options available to suit you. Our standard delivery service operates between 8am to 7pm Monday to Friday and we aim to deliver most items within 10 working days of an order being placed – we do ask you allow extra time over the Bank Holidays and for larger items. A full list of delivery options and charges can be found on our website.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Item was a great price with delivery

Item was a great price with delivery. It took a little while to arrive. However, when I queried its due date, I was given all the information I required.

28 August 2025
Tjhughes logo

Reply from Tjhughes

Angela J,

We're happy to hear that you found the item at a great price with delivery. We appreciate your patience regarding the delivery timeframe and are glad we could provide the information you needed when you inquired. Thanks for your feedback.

Rated 5 out of 5 stars
Verified

Good service kept me informed

Easy to order kept me informed through out the delivery and I had tracking with the shop app from Google,
Delivered on time well packaged would definitely be ordering again.

28 August 2025
Tjhughes logo

Reply from Tjhughes

Susan,

We're happy to hear that you found ordering easy and were well-informed throughout the delivery process. We appreciate your positive feedback regarding the packaging and on-time delivery. We look forward to your future orders!

Rated 5 out of 5 stars
Verified

Good price and great service

Good price and great service

27 August 2025
Tjhughes logo

Reply from Tjhughes

Mrs Cooper,

We're happy you found our prices good and our service great. We appreciate your positive feedback and look forward to your next visit.

Rated 5 out of 5 stars
Verified

Was really easy to purchase

Was really easy to purchase. I love the product I bought and TJs advertised it cheaper than anywhere else.
Would Def use TJs online again. Thank you

10 September 2025
Tjhughes logo

Reply from Tjhughes

Celia Whitehead,

We're happy to hear that your purchase was easy, and you love the product! It's great to know that we offered a better price. We appreciate your intention to use our online services again. Thank you!

Rated 5 out of 5 stars
Verified

Bought lots of bargains in tj Hughes…

Bought lots of bargains in tj Hughes very reasonable prices will be going back soon again.

10 September 2025
Tjhughes logo

Reply from Tjhughes

Geraldine mary Griffiths,

We're happy to hear that you found great deals at reasonable prices! Thank you for your positive feedback; we look forward to your return visit soon.

Rated 1 out of 5 stars
Verified

Evri Delivery

Sick of Evri lost or stole parcel's ANY company want's to use ERVI, sorry I am not interested.

10 September 2025
Tjhughes logo

Reply from Tjhughes

Mary,

We appreciate your feedback and regret to hear about your negative experiences with deliveries. We will consider your comments as we evaluate our partnerships.

Rated 5 out of 5 stars
Verified

The product as advertised,the price and…

The product as advertised,the price and the packaging!!! Thanx for the e-mails along the way!

10 September 2025
Tjhughes logo

Reply from Tjhughes

Mr philip corse,

We're happy to hear that you found the product, price, and packaging satisfactory! Thank you for your positive feedback and for appreciating our email updates.

Rated 5 out of 5 stars
Verified

Excellent

Excellent product and service.

9 September 2025
Tjhughes logo

Reply from Tjhughes

Michelle ,

We appreciate your positive feedback and are so glad that you are happy with our product and service.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery , good quality

9 September 2025
Tjhughes logo

Reply from Tjhughes

MSCLAIREGUNN,

We appreciate you sharing your positive feedback regarding our fast delivery and the good quality of our products; we are so glad!

Rated 5 out of 5 stars
Verified

Very pleased

I used to shop at TJ Highes when it was in my town. I loved them then and I still do. Competitive prices with good quality. Very pleased

26 August 2025
Tjhughes logo

Reply from Tjhughes

Pam N,

We're happy to hear that you've had consistently positive experiences with us! It's great to know our prices and quality meet your expectations. Thank you for your continued support!

Rated 5 out of 5 stars
Verified

estée laudernyouthdew perfume for online ordering was…

everything for online ordering was straight forward and easy to follow,

9 September 2025
Tjhughes logo

Reply from Tjhughes

Mep,

We're happy to hear that our online ordering process was straightforward and easy for you to follow. Thank you for sharing your positive experience with us!

Rated 4 out of 5 stars
Verified

The cat cave is great

The cat cave is great, the problem I had putting it together, there were letters on the instructions sheet but no corresponding ones on the panels. I got there in the end though!

26 August 2025
Tjhughes logo

Reply from Tjhughes

Alison Kilpin (blueninak),

We appreciate your feedback on the cat cave. We're sorry the assembly instructions were difficult to follow due to the missing labels. We'll review the instructions to prevent this issue in the future.

Rated 5 out of 5 stars
Verified

Always spot on with articles I have…

Always spot on with articles I have bought.

9 September 2025
Tjhughes logo

Reply from Tjhughes

Jacqueline,

We're happy to hear that you are consistently satisfied with your purchases. Thank you for your positive feedback; it means a lot to us.

Rated 1 out of 5 stars

I ordered a table and chairs.

I ordered a table and chairs.
The chairs screws were wrong and table was broken so I asked for a refund and return the product I’m still waiting on them to reply back. Apparently it’s the supplier they’re waiting on and won’t reply if they can refund me in the process. NOT HAPPY AT ALL

18 September 2025
Unprompted review
Tjhughes logo

Reply from Tjhughes

Amina,

We regret you received a damaged table with incorrect chair screws and are awaiting a refund response. We are looking into this with the supplier and will provide you with an update soon. We appreciate your patience.

Rated 5 out of 5 stars
Verified

Paw hut 3 wheel dog pushchair

Product was exactly as described at a reasonable price and dispatched quickly

7 September 2025
Tjhughes logo

Reply from Tjhughes

Julie,

We're happy that the product matched the description and that you found it reasonably priced. We appreciate your positive feedback regarding the quick dispatch!

Rated 5 out of 5 stars
Verified

Super quick delivery

Super quick delivery, really pleased with item would happily recommend and use again.

7 September 2025
Tjhughes logo

Reply from Tjhughes

Brian Tipper,

We appreciate your positive feedback! We're delighted you were pleased with the super quick delivery and the item itself. It's great to hear you would recommend us!

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