customer

Simple and easy app to use.
Very clear and straightforward.

On the whole the process was simple, though somewhat scary as uploading very personal documents onto my phone is something I never normally do. It would be helpful to know which document are required before you start as stopping to search for each one caused some stress in case the app times out.
What happens if you have to return with a missing document.

I needed a small piece of floor covering for my shed 6×4 nothing expensive just something to smarten the floor. The young man in Dan's carpet and flooring shop edgware. Gave me yes gave me some off cut and a blade to cut them. Most impressed. I would recommend this shop for their helpful way i was helped. I will use them when I do need larger flooring

Websie easy to navigate.
Placing an order to paying was straightforward.
I was given the option to change the delivery date and it arrive as arranged.
The rug is beautuful to look at and a feels good. Happy to recommend it.

When i place my order I was assured I would receive this before Christmas with a tentative date if 16th December.
I was told not to have my existing settees removed until I had a
confirmed delivery date.
I got a confirmation for the 16th so I had my furniture removed. The 16th
came and only the coffee table is
delivered. I rechecked for delivery date no date given
I am sitting on a deck chair.
I have called the customer services
department who apparently
SONEONE will phone me in 72 hours.
NOT HELPFUL. Do not trust promise of delivery date
I need to know what us happening as I have guest coming for Christmas.
Mrs Humphris

I was given space to browse.
Having decided the sales person was most pleasent and very helpful.

Having struggled for over 2 hours to try and buy a policy, the customer services was most helpful

Overall is was a pleasant experience
thanks to the affable and professional staff.
The waiting area was clean, bright with comfortable chairs and I was seen on time. The examination was full thorough.

The ease of use for the site made it a less painfull experience

Finally after 4 attempts a professional and efficient man came and erected my bookcase.

Still waiting for refund.
First transaction supposedly was void due to poor connection, however it did go through . The store was unable to fulfil the order as agreed so I cancelled following there call later that day.. No refund for either transaction.
Meanwhile I'm overdrawn . Totally unacceptable.
Store are able to take payments immediately but you have to wait.
Very poor show ,Brent Cross Store staff not helpful in anyway.

Most impressed with ease if use of online method.

Good service.
From telephone order
Orompt delivery.
And installation

Well overall I will use Suttons again.
However when placing and order honesty about delivery time is most important.
But cancelling part of my order was not met with any resistance , an apology was given and money refunded immediately. This went a long way for good customer relations. Both telephone staff very courteous.

Easy to order arrived on time.
Smaller that it looks in the picture. But good quality

So far so good.
Hopefully items will arrive

Very efficient service. Cannot fault it