Avanti Travel Insurance Reviews 112,635

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, finding it competitive and representing excellent value for money. Consumers appreciate the straightforward and user-friendly website, which makes it easy to navigate and complete purchases. People also highlight the wide range of options available, allowing them to customize their coverage with various add-ons to meet their specific needs. The staff receives high marks for their helpfulness, politeness, and knowledge. Reviewers value the clear explanations provided at each step of the process. The efficient service and the ease of renewing policies are also frequently mentioned, contributing to a positive overall user experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Took quite a long time for phone to be answered 10mins+.Very pleasant staff who eventually sorted my queries. Would be helpful for Avanti to explain better how they deduct offers off on their pricing,... See more

Rated 5 out of 5 stars
Verified

I found it was easy to get my holiday insurance on line at a great price 😃 Final comment I just tried to download my documents Without success.after contacting customer service I'm informed they wi... See more

Rated 5 out of 5 stars
Verified

I went with Avanti based on the price more than anything else but I also checked the reviews first. The web based help chat was very slow but it responded eventually. The site could be a bit clearer w... See more

Rated 5 out of 5 stars
Verified

My girl friend told me that I have to get insurance, witch made me panic coz I don't like flying ,The lady that I spoke to was very friendly and explained everything to me and gave me a great price... See more

Rated 5 out of 5 stars
Verified

Simple procedure online,done within 10minutes including payment, which makes a change from infuriating questions or demands. 2 nd time we've used Avanti and will do so again, thanks.

Rated 5 out of 5 stars

Our first holiday abroad for about 8 years so we were not aware that you had to have insurance booked before you could book your airline holiday so I searched for a very good insurance company, Avanti... See more

Rated 5 out of 5 stars
Verified

Dealing with Avanti is a pleasure. I contact them by phone and have always found customer services very helpful, very clear with regard to explaining the insurance cover required. There is no hidde... See more

Rated 4 out of 5 stars
Verified

I got a reminder e mail telling me my policy was due to expire and it gave details of renewal cost etc. This was rather high (IMO) and I did an online search! This showed there were other compani... See more

Rated 3 out of 5 stars
Verified

I tried to phone the company 3 times couldn't get through the 4th time spoke to a operator we have travelled with you before gave him my details he went to speak to his boss I was on the phone... See more

Rated 5 out of 5 stars
Verified

Have had my Annual Travel NoInsurance for a year now, and just coming up for renewal at some £1100. I'm 83, and have had no call on the Insurance over the past year. Rating is given on efficiency of... See more

Rated 5 out of 5 stars
Verified

I rang because I had a problem with my computer. The service I received was excellent. The adviser. I spoke to, was most helpful. He explained everything clearly and in a friendly manner. Result of sp... See more

Rated 5 out of 5 stars
Verified

Whilst not the cheapest I have found Avanti to be amongst the best . Your age is no impediment to getting cover and or is any condition you may have . Unless many insurers who insist on keeping any i... See more

Rated 5 out of 5 stars
Verified

Not having used Avanti for 2 years because my banks policy was cheaper as they didn't charge for pre existing conditions I used them. Now they charge , so sought a new quote from Avanti and it was so... See more

Rated 5 out of 5 stars
Verified

First, I didn't have to wait for phone pick-up. Two rings and we were talking to each other. The voice introduced himself as 'Justin'. What followed was a highly professional, customer focussed, revie... See more

Rated 4 out of 5 stars
Verified

Fortunately, we have had not had need to use the insurance we have with Avanti, but it is the peace of mind knowing it is there if we need it. Even with complex medical conditions we are able to be c... See more

Rated 5 out of 5 stars
Verified

This is my second year using Avanti, their prices are very competitive, also like the discounts they offer. Buying my insurance online was easy & straightforward just a few simple questions & it was d... See more

Rated 5 out of 5 stars
Verified

With insurance cost rocketing up due to global pressures, the representarive was really helpful checking all aspects of the cover making sure we did not have anything that particularly we would not... See more

Rated 5 out of 5 stars
Verified

Shayeer (spelling?) was very patient and polite. I was not happy with the end quote as I had been given cheaper quotes, elsewhere. Shayeer went out of his way to find me the best deal. I went with A... See more

Rated 5 out of 5 stars
Verified

Such an easy website to use. Very consise and simple. Brilliant value for money having compared with many others, used following advise from Martin Lewis website

Rated 5 out of 5 stars
Verified

I've been with Avanti for travel insurance for some years and the renewal requirements always prove easy. This year I have saved £80 by talking to their customer services with the help of an excellent... See more

Rated 5 out of 5 stars
Verified

I have pre existing conditions so it was good to actually speak to someone, it made it clearer to understand. I found the whole experience very easy to complete. The price was good and competitive an... See more

Rated 5 out of 5 stars
Verified

I phoned AVANTI To query the increase in my renewal premium. I was dealt with very politely &helpfully. After a few tweaks to cover & confirmation of our circumstances a satisfactory revision in prem... See more

Rated 5 out of 5 stars
Verified

Been using Avanti for a number of years, always trustworthy, offer fare prices for quality cover. The whole process is easy to carry out for a very good reliable and trusted insurance provider. I hig... See more

Rated 5 out of 5 stars
Verified

I have always found that the staff were polite and honest in their approach to giving the quote. I have found Avanti to be very flexible company in their outlook to isurance.

Rated 4 out of 5 stars

Well Avanti came good, paid claim in full, First acknowledgement of claim said response in 5 working days, now being told 21 working days due to work load, perhaps they should employ more people at pe... See more

Company replied

Rated 5 out of 5 stars
Verified

Very efficient service. Met all my needs everything was clearly explained. Will definitely book with Avanti again based on the excellent service I received today Thank you

Rated 5 out of 5 stars
Verified

Very helpfull when renewing policy. Got price to a good level by her good suggestions of getting price down. No long wait to answer phone. Never made a claim so don't how that would go.

Rated 5 out of 5 stars
Verified

Amazing that they could give travel insurance excluding medical problems - what a relief! So many companies will not do that! Will definitely use you again!

Rated 4 out of 5 stars
Verified

The agent was very helpful in making the changes to my new policy and listening to my complaint about the excessive annual increase. A subsequent discount was then offered which encouraged me to renew... See more

Rated 5 out of 5 stars
Verified

Phone call to Avanti as instructed on website. Easy to do, pleasant staff to deal with, full explanations given on each step for medical problems, insurance premium reasonable. Documents emailed withi... See more

Rated 5 out of 5 stars
Verified

Very pleasant man named Brian helped us through our application, he gave us a quote which we are happy with.

Rated 4 out of 5 stars
Verified

When I spoke to the agent he was very helpful and solved my problem. Unfortunately navigating you quote online is not particularly easy thus having to talk to an agent. This again resulted in a very... See more

Rated 5 out of 5 stars
Verified

I found the online travel insurance experience with Avanti very clear & easy to complete. It didn't take long & we were happy with the outcome. Thank you.

Rated 5 out of 5 stars
Verified

I have been using an anti for at least 5yrs they’ve been most competitive and reliable compare I’ve used ,don’t over price .

Rated 5 out of 5 stars
Verified

Really easy to use site, and with updated medical conditions. For the first time I was able to select a my specific condition rather than a generic umbrella term that has significant ramifications whe... See more

Rated 5 out of 5 stars
Verified

A Great service provided for travel insurance cover with a very good price along with a fast and efficent service. Thank you Avanti.

Rated 5 out of 5 stars
Verified

simple and very easy to obtain a quote and to make a purchase. Also Avanti give some very good information through regular e-mails.

Rated 3 out of 5 stars
Verified

Consultant was helpful, polite & knowledgeable. Have yet to travel so can’t rate for other than the original buying of the policy.

Rated 5 out of 5 stars
Verified

Competitively priced, with numerous options to choose from. Able to increase the level of cover with different add ons. Easy site to navigate.

Rated 5 out of 5 stars
Verified

The information I was given was useful and very helpful and played a part in my renewing my travel insurance with Avanti for the coming year. Well Done and Thanks.

Rated 5 out of 5 stars
Verified

The travel insurance was easy to purchase. It was competitively priced and we have been given easy access should we need to make a claim. Reassurance and transparency are essential for holiday insuran... See more

Rated 5 out of 5 stars
Verified

I struggled to find affordable travel insurance following a new health condition. Avanti gave me the best most affordable price for an annual policy.

Rated 5 out of 5 stars
Verified

It was so easy and the first one that I have found where the price was reasonable for the right cover, really seemed to understand managed illness. I have set for roll over at the end of the year. E... See more

Rated 4 out of 5 stars
Verified

Easy to follow through the online application. Got the cover I wanted even if somewhat expensive, Will use again.

Rated 5 out of 5 stars
Verified

I had a lovely experience. Lots of questions which I know are necessary. But your operator Oliver was kind, helpful. Knowledgeable and understanding Well done Oliver and thankyou Avanti

Rated 4 out of 5 stars
Verified

Helpful guy ran me through the process and provided a better policy for marginally less than my previous broker.

Rated 4 out of 5 stars
Verified

Needed insurance to cover medical conditions...very reasonable. I've used Avanti before so feel it's a company I can trust

Rated 5 out of 5 stars
Verified

Honest, helpful advice on the phone , I was very pleased with the final cost and payment instructions were easy to follow.

Rated 5 out of 5 stars
Verified

So easy to review and renew policy. Always compare elsewhere but happy to stay with Avanti this year.

Rated 5 out of 5 stars
Verified

I rang to renew my insurance. The man I spoke to was very helpful and completed the process efficiently and with a very professional approach.

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Company details

  1. #4 of 54 best companies in Travel Insurance Company
  2. #42 of 222 best companies in Insurance agency

About Avanti Travel Insurance

Written by the company

It’s not just travel insurance, it’s travel reassurance. When you’ve got Avanti Travel Insurance, if something does go wrong- we'll always aim to put it right. Good to know, especially if you’re travelling with pre-existing health conditions.

That’s Travel Reassurance!

Visit Website
Refer A Friend Scheme

Avanti Travel Insurance

Written by the company

24/7 medical support
Practical help when you need it
Unlimited medical expenses
Generous emergency medical cover with our Deluxe policy
No age limit
Enjoy travelling whatever your age
Cancellation Cover
Up to £7,500 per person with our Deluxe policy
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.8

Excellent

TrustScore 5 out of 5

113K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Always use Avanti…

Have used Avanti many times and even had to make a claim, customer service very helpful during my claim. Website easy to navigate and straightforward and colourful, payment helped by using voucher codes. Once on holiday get sent emergency numbers to call in the event of needing help which is helpful. Will keep using them, so far so good👍

24 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Love using Avanti!

Love using Avanti, so quick and easy to use online but when you need to speak with someone, they are also on the end of the phone to help you. Always 10/10 service and a very reasonable price even if you have a health condition

9 October 2025
Rated 1 out of 5 stars

Appalling Claims Service

Appalling Claims Service
On 12th September 2025 I put in a claim for cancellation of my holiday following the sudden death of my brother. Claim reference GLU6 3507 was confirmed as passed to the claims department the same day.
On 26th September I called for an update following no contact. I was told everything required had been submitted, that it would be escalated and I should have a response by 1st October.
I heard nothing and called again on 2nd October to be advised it is 7-10 days post escalation for a decision.
Still no decision as of today and still no contact.
Appalling service and no communication. It’s been easier to arrange a funeral and deal with the Coroners Office than have this resolved.

9 October 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Good product, well priced.

I believe that this is a good holiday insurance product and with the benefit of a special offer from earlier in the year the premium for the next year has only gone up slightly.
The experience on the telephone was not the most enjoyable as I found it very difficult to understand the person dealing with my telephone call. In the end they were polite and helpful but it had not been an easy conversation.

8 October 2025

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