Took quite a long time for phone to be answered 10mins+.Very pleasant staff who eventually sorted my queries. Would be helpful for Avanti to explain better how they deduct offers off on their pricing,... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #4 of 54 best companies in Travel Insurance Company
- #42 of 222 best companies in Insurance agency
About Avanti Travel Insurance
Written by the company
That’s Travel Reassurance!
Avanti Travel Insurance
Written by the company
- 24/7 medical support
- Practical help when you need it
- Unlimited medical expenses
- Generous emergency medical cover with our Deluxe policy
- No age limit
- Enjoy travelling whatever your age
- Cancellation Cover
- Up to £7,500 per person with our Deluxe policy
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- www.avantitravelinsurance.co.uk
Replied to 99% of negative reviews
Typically replies within 24 hours
not having to wait for a person to…talk too
not having to wait for a person to talk to, she listened to my circumstances, and was given a realistic quote,
Always use Avanti…
Have used Avanti many times and even had to make a claim, customer service very helpful during my claim. Website easy to navigate and straightforward and colourful, payment helped by using voucher codes. Once on holiday get sent emergency numbers to call in the event of needing help which is helpful. Will keep using them, so far so good👍
Love using Avanti!
Love using Avanti, so quick and easy to use online but when you need to speak with someone, they are also on the end of the phone to help you. Always 10/10 service and a very reasonable price even if you have a health condition
Advisor who assisted me was extremely…
Advisor who assisted me was extremely helpful and explained things clearly. He was also very polite.
Appalling Claims Service
Appalling Claims Service
On 12th September 2025 I put in a claim for cancellation of my holiday following the sudden death of my brother. Claim reference GLU6 3507 was confirmed as passed to the claims department the same day.
On 26th September I called for an update following no contact. I was told everything required had been submitted, that it would be escalated and I should have a response by 1st October.
I heard nothing and called again on 2nd October to be advised it is 7-10 days post escalation for a decision.
Still no decision as of today and still no contact.
Appalling service and no communication. It’s been easier to arrange a funeral and deal with the Coroners Office than have this resolved.
Good product, well priced.
I believe that this is a good holiday insurance product and with the benefit of a special offer from earlier in the year the premium for the next year has only gone up slightly.
The experience on the telephone was not the most enjoyable as I found it very difficult to understand the person dealing with my telephone call. In the end they were polite and helpful but it had not been an easy conversation.
Very helpful and polite
Very helpful and polite. Explained purchase very clearly and helpful
Listened to type of insurance required
Listened to type of insurance required. Very pleasant manners.
Straight forward and easy to arrange.
Always use avanti insurance,quick reply…
Always use avanti insurance,quick reply and everything explained to meet our needs
Easy to follow instructions
Easy to do on line
Easy to do on line, questions s bit long winded but necessary I guess, so you get the correct cover .
Very polite and helpful
Very smooth process of renewing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.