Mimi Liu

Been using SiteGround for several years, and while I rarely reach out to their customer support because they have so many great self-help articles... whenever I do think I'm stuck and going in circles trying to troubleshoot something (like SSL and HTTPS errors), their team is so quick to give great suggestions and check things on the back end, and usually I'm on my way to being productive again in less than 15 minutes. Great service. Thank you, SiteGround!

Terrible customer service just now when I messaged to ask about this December 2024 payment email from CubeSmart instead of Public Storage. We’ve been renting a space here for years via autopay and out of the blue, with no email communication I can find, it seems this place got acquired and a new company is asking for payment. Messaged the online agent and they basically told me there’s nothing they can do, they don’t have any of our account information anymore, and to go talk to the new company about my account. I asked if they could share a contact email for CubeSmart and their reply was “Unfortunately, no. This is beyond our assistance” like they don’t give a damn anymore and can’t even pretend to figure out how to contact the company that took over so we aren’t left hanging and when I asked where I could file a complaint to Public Storage about the lack of warning and lack of account and payment transition support, they basically said “no one. Contact CubeSmart. If nothing else, thank you for visiting. “ and then they ended the chat. Terrible service. Really expected better and at least communications about the change of management and how to properly get set up with the new system so no payments are late.