Budgetinsurance Reviews 17,819

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices offered by Budget, often finding them through comparison sites. Consumers appreciate the straightforward and easy-to-navigate website, highlighting the simplicity of obtaining quotes and setting up policies. The overall purchase experience is frequently described as smooth and efficient. People value the helpful and patient customer service, with agents being readily available by phone and providing clear explanations. Many reviewers mention the ease of understanding the policy details and the quick responses received. The value for money is a recurring theme, with customers feeling they receive a comprehensive insurance package at a reasonable cost.

Based on these reviews

Rated 4 out of 5 stars
Invited

When computing my proposal form. I accidentally gave the wrong date for my only accident. This caused a major problem which was very easily sorted by him a very short phone call to service Centre. It... See more

Company replied

Rated 4 out of 5 stars
Invited

Got to be honest. I'd never heard of this company before. It was only by using one of the price comparison sites that led me to it. It had all the things I needed for insuring my vehicle including the... See more

Company replied

Rated 4 out of 5 stars
Invited

I think four stars is fair just for the price and signing up procedure as only just joined. Been with my previous insurer 'General Accident' for the last six years who have always been reasonable with... See more

Company replied

Rated 4 out of 5 stars
Invited

Direct and easy way to car insurance policy. When I applied to purchase insurance policy for my car, Budget Insurance made ithe process fast, smooth and seamless for me. Their offered rate are ver... See more

Company replied

Rated 5 out of 5 stars
Invited

Great value for the money Good insurance policy All round good package deal for fully comprehensive insurance. Good customer service on the phone very helpful. Hopefully I'll get another good d... See more

Company replied

Rated 5 out of 5 stars
Invited

Very competitive prices on both my vehicles. Customer services were really helpful and patient, spending a lot of time with me and even ringing me back when the battery on my phone ran out! The only t... See more

Company replied

Rated 5 out of 5 stars
Invited

Initially disappointed after they upped my premium cos of a mistake on a claim date. Really impressed with their solution. A really lovely and caring customer rep sorted it. I now recommend them.

Company replied

Rated 3 out of 5 stars
Invited

We submitted information for a quote and after buying motor insurance we’re told it was incorrect . I explained we had been hit by a lorry while we were stationary, the lorry firm asked that we all... See more

Company replied

Rated 5 out of 5 stars
Invited

Found through comparison sites and gave a very competitive car insurance price. Included everything I needed and had option for add ons. I like the fact Budget Insurance have claim and general helpli... See more

Company replied

Rated 3 out of 5 stars
Invited

Information is sent by email straight away which is good. Was very disappointed with the £25 fee for change of registration plate. Nothing else had changed on the 🚘 car. Other insurers waver this if... See more

Company replied

Rated 5 out of 5 stars
Invited

I didn't have to claim, so I can only rate on the basis of purchase experience, price, and efficiency with documentation, etc. I was impressed. Everything went smoothly and the premium vs. cover was v... See more

Company replied

Rated 4 out of 5 stars
Invited

Helpful, knowledgeable, answered the phone,called me back. Beat other company by 100. Seems lv insurance do not agree with loyal customers. Will renew if price not increased .there are always a cheape... See more

Company replied

Rated 5 out of 5 stars
Invited

I have consistently found that Budget offers good insurance quotes. Even my renewals have not shot up in price. I now have a van and insurance through this company. It is also very easy to get a... See more

Company replied

Rated 5 out of 5 stars
Invited

First time I have used this company I found it easy to use with fast responses. Would definitely highly recommend this company gave excellent advice.

Company replied

Rated 5 out of 5 stars
Invited

Just insured my car. Found them through Go compare. Very reasonable for the amount of cover. Phoned them a couple of times. Got straight through, and the agents were very friendly and helpful. So far... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent from start to finish….easy,step by step approach and definitely customer focused. Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

Company replied

Rated 5 out of 5 stars

They wanted to charge me £24 extra, on top of a £25 administration fee, just to move 2 streets away to my new property. Luckily Kirsty was able to help and understood how stressful moving house can be... See more

Company replied

Rated 4 out of 5 stars
Invited

Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

Company replied

Rated 5 out of 5 stars
Invited

Contact to Budget Insurance was through Uswitch. Once on Budget's website, instructions were easy to follow, with various options. Completion and payment was also easy. We followed up by purchasing a... See more

Company replied

Rated 5 out of 5 stars
Invited

The price its brilliant for me personally the price determines if I stay or look at other sites and the service is great as is if you want to add anything to the policy it's user friendly and the poli... See more

Company replied

Rated 3 out of 5 stars
Invited

Problem getting quote due to taking my personal registration from previous car, you still,2 weeks later show the file on previous car instead of new car, but your call centre was excellent at trying t... See more

Company replied

Rated 5 out of 5 stars
Invited

I was stunned by the large increase for renewal of my car insurance, decided to look for a better price. I did a search on line and was so pleased with the good price quoted that I decided to use Bu... See more

Company replied

Rated 5 out of 5 stars
Invited

Has proved to be competitive over past 2 years, current renewal for 3rd. lower than previous cost. Having had no need to make a claim, or reason for contacting, obviously unable to comment.

Company replied

Rated 3 out of 5 stars
Invited

They did everything expected of them and a bit more dealing with an aged customer Patience with every question Made sure that each questuin was understood before going to next So polite

Company replied

Rated 5 out of 5 stars
Invited

I've used Budget a few times for my car insurance and have always found the process easy and without stress. This is really refreshing as it can be a frustrating process with some.otger companies. We... See more

Company replied

Rated 3 out of 5 stars

Awful company to deal with so may additional charges I wouldn’t recommend them nor would I ever use them again However i receieved a call from Kirsty who was really helpful and wanted to rectify a... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything was very straightforward, and excellent price. I got my renewal at less than half price ftom my previous provider

Company replied

Rated 4 out of 5 stars
Invited

So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

Company replied

Rated 5 out of 5 stars
Invited

Best renewal premium, so changed from previous company. It pays to shop around.

Company replied

Rated 5 out of 5 stars
Invited

I’m 1st time been with Budget insurance so hope we staying together for long time

Company replied

Rated 5 out of 5 stars
Invited

From start to finish, the experience online was so good, very straight forward, and easy to read.

Company replied

Rated 5 out of 5 stars
Invited

Completed insurance application online but something went wrong. Phoned customer services, and got it sorted and complete straight away.

Company replied

Rated 4 out of 5 stars
Invited

I used price comparison site ,and found Budget to be user friendly,and also relatively easy to complete questions and set up my new car insurance.

Company replied

Rated 5 out of 5 stars
Invited

First time I have used Budget insurance very easy to set up and very competitive, I will be looking forward to receiving quotes on other insurance products as required!

Company replied

Rated 5 out of 5 stars
Invited

Very easy for me to understand and was explained properly with the person on the phone and I wanted a copy of my insurance documents they sent them with in days thank you mr King

Company replied

Rated 4 out of 5 stars
Invited

Budget provided a competitive car insurance quote for me and I found the process easy to deal with.

Company replied

Rated 5 out of 5 stars
Invited

My wife and i have never used the Internet for car insurance we've always done it the old way paying over the odds every year budget insurance was very reasonable a lot cheaper we will use again when... See more

Company replied

Rated 5 out of 5 stars
Invited

Can’t really say much as you never really know how good any insurance is until you want to claim. Very pleased with the price.

Company replied

Rated 5 out of 5 stars
Invited

Helpful advice with service. Plus a good price compared with other sites I tried.

Company replied

Rated 3 out of 5 stars
Invited

This is a pointless exercise as you never know how good an insurance company is until you make a claim, so pointless making comments.

Company replied

Rated 5 out of 5 stars
Invited

It was so easy to fill in the application. I am very happy with my insurance quote and have paid in full.

Company replied

Rated 5 out of 5 stars
Invited

Excellent service, website quick and easy to use. Very reasonable quote provided and was accepted

Company replied

Rated 5 out of 5 stars
Invited

It couldn’t have been easier. My car insurance was sorted out in just a couple of minutes.

Company replied

Rated 5 out of 5 stars
Invited

HIGHLY RECOMMEND GREAT VALUE AND HALF THE PRICE OF MY PREVIOUS PROVIDER OF INSURANCE 5 ⭐️⭐️⭐️⭐️⭐️🥳🥳🥳🥳🥳

Company replied

Rated 5 out of 5 stars
Invited

Easy straight forward, no messing around.

Company replied

Rated 5 out of 5 stars
Invited

Excellent service at a great price

Company replied

We perform checks on reviews


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Home Insurance Agency

Written by the company

Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Invited

Easy to sort out my car insurance…

Easy to sort out my car insurance initially but when trying to correct an error I was waiting on the phone too long

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Bernard,

Thank you for taking the time to share your feedback. We’re really pleased to hear that setting up your car insurance was nice and easy — that’s exactly what we aim for!

We’re sorry, though, that you experienced a long wait when trying to correct an error. That’s not the smooth service we want for our customers, and we appreciate you bringing it to our attention. We’re always working to improve our phone wait times, and your feedback helps us do just that.

If there’s anything still unresolved or if you need further assistance, please don’t hesitate to get in touch atsocialresponders@bglgroup.co.uk we’re here to help

Thanks Laura

Rated 5 out of 5 stars
Invited

Excellent 5 Stars

Excellent from start to finish….easy,step by step approach and definitely customer focused.
Overall quick,decisive and by far the easiest online experience I have had…..5 stars.

November 26, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hello Mr Aikenhead,

Thank you so much for your fantastic review!

We’re delighted to hear that you found the whole process easy, clear, and truly customer-focused — that’s exactly what we aim for!

It’s great to know your online experience with us was quick, straightforward, and one of the best you’ve had.

Your 5-star feedback really means a lot, welcome to Budget Insurance!

Thanks Laura

Rated 5 out of 5 stars
Invited

Great customer support very helpful and…

Great customer support very helpful and polite
Would highly recommend

December 4, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ethel,

Thank you for taking the time to leave your 5 star review!

We're thrilled to hear that you found our customer support helpful and polite. Providing great service is really important to us, so it’s wonderful to know we got it right for you.

We truly appreciate the recommendation — it means a lot!

Thanks Laura

Rated 4 out of 5 stars
Invited

So far so good

So far so good! I looked around for a decent, low price car insurance, and Budget came out on top. I'll let you know at the renewal price how things went.

October 20, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ray,

Thank you for your review and feedback!

Kirsty

Rated 5 out of 5 stars
Invited

Excellent service quick and efficient

Excellent service quick and efficient

November 28, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Fiona,

Thank you for your 5 star review and feedback. It's great to hear you found our service excellent—quick and efficient is exactly what we aim for.

Leanne

Rated 5 out of 5 stars
Invited

Efficient customer service

Completed insurance application online but something went wrong. Phoned customer services, and got it sorted and complete straight away.

December 1, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Ian,

Thank you for your 5 star review and feedback. It's great to hear that, despite the issue with your online application, our customer services team was able to resolve everything quickly and get your policy completed straight away.

Leanne

Rated 5 out of 5 stars
Invited

Great price insurance

Great price which included all my necessary requirements in a policy

November 19, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Salvatore,

Than you for your 5 star review and feedback. It's great to hear that you found a great price that included all the requirements you needed in your policy.

Leanne

Rated 1 out of 5 stars

Terrible company to deal with

If you have any query you will go round and round in circles, every promise of a call back never happens.

Budget informed me the policy would be cancelled, I contacted them to confirm this was correct. However, they have not cancelIed the policy . Now I have tried canelling the policy several times, and they still message me to say the policy is live.

You cannot talk to a UK call centre, it will be south Africa, who cannot resolve anything. And on request of a UK number to call they cannot give one.

Avoid Like the plague

December 5, 2025
Unprompted review
Budgetinsurance logo

Reply from Budgetinsurance

Hi Sarah,

Thank you for sharing your feedback with us. I completely understand how frustrating this situation must have been, and I’m very sorry for the inconvenience caused.

I wanted to let you know that I have tried to call you to help resolve this matter, but unfortunately, I wasn’t able to get through. Please know that your concerns about the cancellation process and communication have been noted, and we’re committed to putting this right for you.

Leanne

Rated 1 out of 5 stars
Invited

The worst insurance experience ever

The worst insurance experience ever, lack of communication. Poor contact and customer service. Lack of information from the staff.

December 3, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Eric,

I’m really sorry to hear about your experience and the concerns you’ve raised regarding communication and customer service. We did try to call you to discuss your feedback in more detail, but we understand you didn’t wish to go ahead with that conversation.

Please know that your comments are very important to us, and we’ll make sure they’re shared with the relevant teams so we can learn and improve.

Leanne

Rated 2 out of 5 stars
Invited

They don't reply to your emails

Send replies to there emails and nobody responds hence a price hike for something that's easily explained not a very good company

December 5, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Alicia,

I'm sorry to hear you were unhappy with the recent update on your policy. We will be in touch to discuss this further with you.

Kirsty

Rated 5 out of 5 stars
Invited

Great customer service

Initially disappointed after they upped my premium cos of a mistake on a claim date. Really impressed with their solution. A really lovely and caring customer rep sorted it.
I now recommend them.

November 30, 2025
Budgetinsurance logo

Reply from Budgetinsurance

**Updated 5/12/2025**

It was a pleasure speaking with you today, and I’m so happy we could resolve the issue with your policy. Thank you for your patience and for your kind words—they truly mean a lot. I hope you have a wonderful day!


Hi Julian,

I'm sorry to hear about the difficulties you have been having getting in touch with our customer services team regarding a recent claims update. We will be in touch to assist you further with this.

Kirsty

Rated 5 out of 5 stars
Invited

The price its brilliant for me…personally

The price its brilliant for me personally the price determines if I stay or look at other sites and the service is great as is if you want to add anything to the policy it's user friendly and the policy gives me what I need

November 28, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Mr Irving,

Thank you for your 5 star review and feedback! I'm pleased to hear you found the policy user friendly!

Kirsty

Rated 5 out of 5 stars
Invited

It was so easy to fill in the…

It was so easy to fill in the application. I am very happy with my insurance quote and have paid in full.

November 26, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Beverley,

Thank you for your 5 star review and feedback!

Kirsty

Rated 5 out of 5 stars
Invited

good value for money

December 4, 2025
Budgetinsurance logo

Reply from Budgetinsurance

Hi Kailash,

Thank you for your 5 star review! It's great to hear you found the policy value for money!

Kirsty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look