Policy Expert Reviews 86,786

Called to cancel the auto-renew due to doubling monthly repayments but ended up with better cover. Aaron (or Arron?) was absolutely lovely and was very understanding with my terrible signal, lost bank... See more

A live chat that actually got to the point! Connected quickly, asked for a few key details, then resolved my query in less than a minute - it wasn't a hard one (cancelling an existing policy having a... See more

Spoke with an agent in relation to my home and contents insurance renewal and arranged a cost in line with last year's payments. Which I then decided to remain with policy expert.will perhaps decide t... See more

It was only when we had a bad accident at home with extensive damage that we realised how well we were covered. We were offered Policy Expert supplied tradesmen or a cash settlement for each part of t... See more

Had to make a claim for accidental damage. Handled by claims company online really well. Quick responses, answered all questions, available by phone if necessary. Claim was dealt with quickly and... See more

A great price with the lowest joint excess figure. Very easy to set up and pay for. Lower than my renewal quote from 1st Central however, I will bide my time as the second year renewal figure is what... See more

Policy Expert dealt with my claim in a professional friendly manner, and quickly sent an assessor who really understood what was required to sort the problem. There was no delay whatsoever in paying f... See more

I’ve been with policy expert for several years now, and although I have never had the need to claim on my policy, I am more than happy with their services. Communication is exceptional, from regular n... See more

I found buying the policy online very easy & straightforward. Lots of information given making my choice of provider an easy one too. Very good value for money, my usual provider had increased the pri... See more

Incredibly the renewal quote for house buildings & contents was less than last year and less than the several comparison sites I also checked for the same cover, so it was a no brainier.( and less str... See more

A Company that is not pushy and has your interest at heart. Good pricing and freebies thrown in, which other Companies would charge you for as extra. 100% satisfied and have renewed again with this Co... See more

Within the first week of being Policy Expert customers, we had a small claim ( burst water pipe ). Our claim was settled in days and repairs made within a week. Very satisfied with service and very... See more

Renewal price from 1st Central £731...Policy Expert £343. Only just signed up to Policy Expert for car insurance. Did a few comparison Quotes on the usual websites. And went through confused.com to g... See more

I have been very happy with the insurance cover from Policy Expert this last year, so when the renewal came through, stayed with them. The bonus too, was that they have given me a reduction on the p... See more

It is incredibly easy to apply and visually you can compare policies with confidence because the format is clear. The reminder comes through each year with plenty of notice but the big reason to expl... See more

Melanie Baylis was very helpful in solving my query regarding our building insurance. It was all a bit last minute on our side, but she was reassuring and offered options for us for our circumstances.... See more

I can't comment on their service if you claim, as I haven't needed to claim yet. Standard on line dealings, nothing remarkable there. However, I do find it remarkable that they've significantly red... See more

Very good at frequent communication...a very competitive renewal quote for the cover i require.....which in my past experience has never been the case with other providers hiking the premium by 50% mo... See more

Simple and easy set up for our buildings and contents insurance. Had to call them to get some details from them and their customer service team are very friendly and answer quickly!

No I am not happy, my home and contents insurance was due 30 September 2025. I received no notice of renewal not by post or online. I was not given the price for renewal just notified by email that t... See more

The initial renewal price was 22% higher than the price last year without any claims or changes to the policy. When I phoned up to ask why I was able to secure a better price which was acceptable.

Policy Expert got intouch to say my home insurance was due to renew and that my premium for the year ahead would be lower than the previous year. Well with me happy with the level of insurance I alr... See more

Very easy to get in touch and extremely helpful and professional. Good mannered and everything explained in great detail.all questions answered in great detail leaving me to feel very confident with... See more

We made the decision to stop with Policy Expert. This is a continuation going back a few years. I think the package they offer is competitive. They also can be flexible on the price. They have helpful... See more

I will never understand why insurance companies ask you to review them, when all they have done is take your money. The real test will come if you ever need to actually make a claim on said insur... See more

Renewal time and sadly it looks like Policy Expert won't be getting the business this year for both the Motor and House insurances. Even a no frills search online brings my motor insurance down f... See more

I’ve been with Policy Expert a number of years now. Moved house last year and when my policy came up for renewal this month the premium was lower than last year. They’re not like so many others who in... See more

Louise is great and cancelled my policy for my old address and started one at my new address for me. She told me she usually works on pet insurance but I won’t never have known as she knew exactly wha... See more

So far, so good. Just opened a home insurance policy with Policy Expert and have found everything straight forward and easy. I needed to ask a question and their live chat facility was easy to use and... See more

I’m a new customer so can only comment on the premium which was very competitive. Let’s hope if I have to make a claim they live up to the five stars I’ve given them.

Not only was I extremely happy with last year’s quote (which I accepted), as an acknowledgment of my loyalty, this year they lowered it. Well done and much appreciated Policy Expert.

Received my renewal quote from Policy Expert. Then went online to source a like for like quote. Cheapest policy on Money Supermarket etc was at least £30 more per year. Why would I go anywhere else!�... See more

Great "no fuss" policies that suit my needs without breaking the bank. This year's renewal premium was less than the previous years premium - what's not to like!

Easily able to get through by phone and advisors very professional with a can do approach, nothing too much trouble. Great features in policy and very competitive.Very reassuring.

As a new client I was very pleased with my competitive quote and eventually getting to the pay point because that was a tad protracted. I found very professional contact when I spoke to Policy Exper... See more

Very good quote for home and contents insurance easy to renew hope any claims we hope we never need are dealt with the same efficiency

Excellent Customer Service! After a false start, Joseph put it all right. Rare to experience this level of care and concern - Kudos to you.

My policy seems to cover what I need at a fairly reasonable price. No problems with this Insurance Company and this is my second year with them so far.

Very efficient service, easy to read documents, very interesting method to value the house. and a way to choose to have a basic service or full gold plated policy

I sourced other companies but renewed with Policy Expert as they were not much dearer than last year!

Wendy was very helpful and patient with us. We’re getting on a bit now and although it was a lot to try and grasp, she was very understanding and has a friendly nature.

The response from the agent, Melanie, was first rate and she quickly resolved the issue I had raised. I was very impressed by her warmth and helpfulness.

Adelle was excellent ,I needed to ammend my policy ,she made the whole process so easy for me ,explained everything ,and was very helpful.

Renewed with Policy Expert without issue - Price was more expensive than the previous year but was still cheaper than every other quote I found.

My policy was cheaper than previously, without asking ! This must be a first. Luckily I have not had to make a claim, but renewing was easy. Very happy with Policy Expert.

Easy process Saved a pensioner £150 thank you so much I have never claimed ever on my insurance so how can LV put extra £40 on it yearly and be twice the price of yourselves

Easy to set up a new house insurance policy online, and a reasonable price for what's on offer.

I have been with Policy expert for a few years and never had to contact them but this is the first time I needed to update my policy as i had forgotten to tell them about something that needed to be a... See more

Hi there, I'd like to highlight some very positive customer feedback I have received from Katie today on the chat service. I really felt 'heard' whist also being educated how you at po... See more

Had to renew our home insurance. Unfortunately, even though I had cancelled auto renew it did not log it on their system. I didn't want to renew as the price had gone up and I had found a cheaper al... See more