Bouygues Telecom Reviews 12,380

I was told over the phone that my out-of-plan charges were settled, but I still received a €120 bill, just because my phone was not in airplane mode. Verbal promises from the advisors are not kep... See more

Bad company as it is now: doubtful business practice, massive overcharges for reasons unclear, extra payments demanded, awful customer service which is not helpful. Avoid ! Bouygues, start over, in a... See more

Very poor service had engineers to the property over five times They are not prepared to repair the line 10 meters to my house never had a proper reliable Wi-Fi service Over priced and poor... See more

Awful customer service and doubtful business practices, billing for services and options never requested, special deals not honoured and massive overcharges. Their invoices are almost impossible to de... See more

We cancelled our subscription back in December and returned the box within 10 days, exactly as instructed. Despite this, we are still being charged, and now our account is blocked. Staff in-stor... See more

I am at a loss to comprehend how the signal strength constantly changes from the same position here in Cote DAzur. I am always near and in the Nice area but connection is TOTALLY UNRELIABLE. Also a... See more

I even not get out of plane and get huge problems, and in addtionional is constant spam, always some spammers writed me about courts and fake invoices on other people names... Its every day dozens ca... See more

I had an internet subscription without obligation for more than seven years. First they bill me 3€/month extra for a service that I had not asked for and that I could not get rid of even after complai... See more

I purchased an E sim for my trip to Scotland. I followed the instructions and when I arrived in Scotland, I received a text from Bouygues Telecom that it was activated and my number. It never worked.... See more

Absolute shxte is the best way to describe the Bouygues experience. I’ve been without a connection for 3 weeks despite numerous calls, texts, and several visits. Good intentions with zero results and... See more

Bouygues are the worst company that I have ever encountered. I give one star because I cannot give lower than that. I needed a phone and internet so called an English speaking company called Selec... See more

I would give no stars if that were possible. I had no internet or phone line for 7 months after work was done in the road in readiness for fibre. Three appointments were made for a technician to come... See more

Do not buy an eSIM from Bouygues. I bought one at the Relay store at Nice airport (this seemed reputable). It wouldn’t activate properly on my phone, so I went into the Bouygues store in Nice and they... See more

Never ever come back to this company again, pay for 1gb download and I have 25mb for almost 2 years, asked them to do something they didn't, ask them to do a discount nop, cancelled the contract 70£ t... See more

First, they asked me 300€ to open a mobike line with then. Then, their services was under everything (8Mbps for a 5G connexion). Then, once you retract, they wait until don't know what to refund you... See more

If I could give Bouygues no stars I would. We cancelled our internet connection at the end of August when we left France. Bouygues say we did not but we have screenshots that prove that we did. The... See more

the worst company in the world, they block you the calls for no reasons, service of clients the worst. you can't reach them. their big intersts is charging you without services. and if you reclame the... See more

If I could give no stars I would. I have tried three times to order a sim and set up a monthly payment with my French bank account registered to my French house. Each time it has been cancelled w... See more

Trying to get internet connected through Bouygues has been the single most challenging part of moving to Bordeaux. We have waited more than 2 months to be connected, with 4 cancellations, and m... See more

I purchased two 30 day 30GB eSims, one for my wife and one for me. I activated them before we left the USA. I disabled our US only Sims while waiting for our plane in on Saturday Apr 20th. We arriv... See more

This awful company continues to spam my two business' email addresses. I've emailed their MD oroussat @ bouyguestelecom.fr these emails to him go ignored.

Worst company, scammers. Every few months they increase the plan without asking me. When6inadked customer care they were not very polite and said. This is how things works in France. (indirect racism)... See more

If I can give zero stars, I would, Bouygues steals from you. They sell their cheap package of 9 euros or whatever per month and then all of a sudden, boom, you are hit with excess fee on excess fee. I... See more

Terrible internet. Use another company. I pay for it at home and constantly need to use my cell service just to do basic work tasks on my computer because the internet is so slow.

Terrible service - rude technician, bad website, you have to wait for hours to speak to anybody on the telephone. Use another service provider and avoid at all costs!

I want to tell you about my experience with this company. The eSIM card I bought from them My eSIM card was not activated according to the company's instructions.It did not activate,not work at all. I... See more

Customer service is scummy, refused to downgrade my internet plan once my phone contract ended, making changing the operator the only option to not pay 50€+ monthly, for a plan that i finally got with... See more

Terrible service. They steal from you that's all they know to do. Make up lies to sell and then look at your bank balance and here surprise. The worse is that they know and all they say is oh sorry we... See more

Did not work ! It said the card would work in Italy even though it is a French company. But to get to Italy I had to change planes in Paris where I received a message to welcome me with the new phone... See more

Paid for almost a month when I had no connection. The person on the phone from bouygue told me they had no record of that.

Extra payments don't trust them

2nd worst provider in France (after Free who comes at 1st place), they occasionally cut the 4g internet on a whole town like that without any notice, in 2 months they have done this twice, and even w... See more

Absolutely worst. I was contacted by them, they wanted me to change my internet provider and switch to them. The salesperson left me his number, but impossible to join him. Out of curiosity I started... See more

I bought a new phone in contract where they tries to sell me an assurance plan for 15 euros a month claiming I can make unlimited claims, which I promptly refused, good that I refused since I have che... See more

Unacceptable doesn't even cut it. I have ordered my internet since the 3rd of January. I have 3 Bbox's that were sent and 2 interventions with technicians to install my internet and I needed a third o... See more

Horrible internet, never works properly

Never trust them

If I could give 0 stars, I would.

From requesting broadband to getting it installed was great. But I discovered a valuable item missing when the engineer left. I have searched everywhere. There was no one else in the house. I... See more

No assistance tel line provided on the site, no live chat, no English language support. Cancelling subscription appeared to be a problem.

Completely useless, app does not work ever. The line never works abroad. Customer service non existent. They should be embarrassed.

If I could give it -5 stars I would. I don't even know how such a business can keep any customers. I just went through hell with them. I'm reporting a total outage from.my home Internet for the second... See more

Hotel California Check in anytime but you can never leave - WHY DO YOU MAKE IT SO HARD TO SIMPLY STOP USING YOUR PRODUCT??