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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the real tech support, highlighting the staff's knowledge and ability to quickly resolve issues. People are pleased with the support teams, who provide helpful information and insights. Many consumers express their gratitude towards specific agents, who have gone above and beyond to deliver excellent customer service. The ease of use of the server dashboard and the availability of tutorials are also appreciated. However, some consumers report slow response times and unresolved issues, especially with dedicated servers. Others mention problems with automatic plugin services and inconsistencies in the information provided by different support agents. There are also some complaints about hidden charges and the pricing structure, with some people suggesting that there are better deals available elsewhere. Finally, some customers reported that they were not able to get a refund.

Based on these reviews

Rated 4 out of 5 stars

When ever I have experienced an issues (usually through a lack of knowledge on my end) the support staff have always been so quick and kind with their assistance. I am always able to get my server... See more

Company replied

Rated 4 out of 5 stars

Hunter W, Holly P, Roselynn D and the support are really friendly and it's always a pleasure to talk to them. They do their best to help and stay patient with me even when I take a little to underst... See more

Rated 5 out of 5 stars

These guys offer fantastic support, and have always saved me and my map when i do silly things/updates and broke my server. The team are really nice to talk to, know their stuff and within reason ar... See more

Company replied

Rated 5 out of 5 stars

Eduardo helped me in my time of need! His customer service skills were fantastic and he helped me when having account issues. I will always be an Apex customer!

Company replied

Rated 5 out of 5 stars

I’ve been hosting with Apex for over three years now, and honestly, I don’t know what I’d do without the incredible team working there. Not only have they helped me with small things—like today, ass... See more

Company replied

Rated 3 out of 5 stars

Good service I guess but you guys literally profit off lazyness, I could get a server 10x better in specs, hardware etcetera on a better host for the same price.

Company replied

Rated 5 out of 5 stars

Incredible Support Team Can't recommend Apex Enough, not only is their server dashboard really simple and easy to understand, they also have some phenomenal tutorials which make things even easie... See more

Company replied

Rated 5 out of 5 stars

Incredibly friendly staff and fast response times all around the clock even on low priority tickets! Everyone seems professional and always eager to help with any problems. Special thank to everyon... See more

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Rated 5 out of 5 stars

don’t know how to run a server or really know much about pc stuff but these guys always have my problems solved no matter what , 10/10

Company replied

Rated 5 out of 5 stars

Incredible all the way. The server setup was soooo easy to and understand. I also used the mod pack creation service and within an hour, boom, I had my mods on my server. Support is absolutely stunnin... See more

Company replied

Rated 5 out of 5 stars

Out of all the Minecraft hosting servers I have used MCProHosting over delivers every single time. I have utilized numerous hosting companies for Minecraft and none of which can even touch the amazin... See more

Rated 5 out of 5 stars

My server got just got migrated to Apex Hosting. There was a small hiccup in the migration related to unrecognized characters in my world name, but the support staff (Juan) quickly diagnosed the issu... See more

Company replied

Rated 5 out of 5 stars

The customer service support at this company is astonishing! They have live chats for tickets instead of waiting days or weeks for a reply! They will help with the best of their knowledge and point yo... See more

Rated 5 out of 5 stars

Cameron was probably the best support agent i've ever dealt with He sat with me the entire time and made sure everything was right. He went out of his way to deliver excellent customer service as we... See more

Rated 5 out of 5 stars

As others have mentioned, Apex Hosting lost all of my server data of 3 years. Make sure to always take backups of everything you care about because these big companies have proved to be incompetent.... See more

Company replied

Rated 5 out of 5 stars

Took a while browsing through different providers to find one who actually holds some sort of credibility. I started out with ShockB*** and that was a crap show they wanted you to pay to have your tic... See more

Company replied

Rated 5 out of 5 stars

As always your helpdeak are very fast to respond unlike other services which are similar to yours that take days. And my issues was resolved without me having to even do anything. Top service.... See more

Rated 5 out of 5 stars

I've been using Apex Hosting ever since 2020/21. Everything works like a charm and the staff is always there to provide support for all sorts of issues. I would greatly recommend this hosting servic... See more

Company replied

Rated 5 out of 5 stars

The customer service is excellent. I have one of the cheaper subscription plans, but still I get very quick and effective support. I've never had to wait for more than 30 minutes for a respons... See more

Company replied

Rated 3 out of 5 stars

I’d like to say apex hosting is good most of the time I’d say 85% to 90% of the time but when the server goes down or when changing to a new mod pack the customer support tickets are dreadfully slow l... See more

Company replied

Rated 5 out of 5 stars

I have never in my nearly thirty years of existence on this Gods forsaken planet; actually enjoyed speaking with Support from any company. Roselynn D. did a FANTASTIC job at supporting me. We w... See more

Rated 5 out of 5 stars

Any problems I have get fixed within 15mins due to there messaging system!

Company replied

Rated 5 out of 5 stars

The customer support is amazing! Not only are they quick and readily available, but they have helped me with several of my issues efficiently. So far I am really impressed and will continue to use the... See more

Company replied

Rated 5 out of 5 stars

i had a great support chat with bryan p. he helpt me with evrything i needed and showd patience and kindness being also fast and succesfull with solveing my problems and answareing my evry question.... See more

Company replied

Rated 5 out of 5 stars

I was struggling for almost an hour before contacting support. I talked to Santiago who was amazing, although it took a little while to go through the possible issues it was alot shorter than before.... See more

Company replied

Rated 3 out of 5 stars
Verified

Don’t get me wrong, I really do want to give you 5 stars, but I’ve been experiencing issues like crazy. There’s a script thing that keeps reappearing on top of my ark server folder that seems to look... See more

Company replied

Rated 5 out of 5 stars

So I needed our server updated from 1.18.2 to 1.19.3! I didn't expect the process to be done in a single day or even half a day at that! So the fact that Ash got it done right away and read into e... See more

Rated 5 out of 5 stars

Helping maintain a friends server. every time I've had any issue with it I've been able to comfortably reach out and have someone responding and helping fix whatever the problem is in no time at all

Company replied

Rated 5 out of 5 stars

Adam was available instantly. He was patient and let me know right away what the best option was. I'm excited to be a new MCPH server owner. I upgraded to the Herobrine package just to support your te... See more

Rated 5 out of 5 stars

quick helpful without any trouble or extra explaining, solved my problem within 3minutes thanks bro give this guy more money NOW

Company replied

Rated 5 out of 5 stars

Agent Roselynn D. fixed my issue quickly and I am able to reach the server once more to play games with my friends. I really appreciate the hardwork of the MCProHosting team. Thank you so much for... See more

Rated 5 out of 5 stars

Despite not having a lot of experience with Valheim servers, Roselynn D. tried her utmost to fix my issues, and even gave me the correct information to resolve it, as the old data I was adding to the... See more

Rated 5 out of 5 stars

they took the time to look up the issue quicky. and when i told them it was for me and a friend they even waited to make sure the other person could join even after the issue was solved. they went bey... See more

Rated 5 out of 5 stars

Zachary K, was really good at explaining what I needed to do, worded it perfectly and explained and resolved my errors.

Company replied

Rated 5 out of 5 stars

Truthfully I have never had a better server experience then this the staff is helpful kind and wonderful They sit down help you through it and even to the point of doing things outside of their regula... See more

Company replied

Rated 5 out of 5 stars

Daniel Parsons was the goat they helped got it done in seconds.

Company replied

Rated 5 out of 5 stars

Cant be more happy! I thought I lost my world when updating my server! Roselynn D. has been an absolute star with helpful information and uploaded all the necessary files back up where they need to be... See more

Rated 3 out of 5 stars

It's a great service and all but there are better ones out there that give better deals for Minecraft servers. Also the excessive player slots are unneeded when all ya want is a ram upgrade. And I bet... See more

Company replied

Rated 3 out of 5 stars

Apex provides some of the best hardware and uptime. However, the pricing is just so high. I wouldn't recommend you use Apex for small servers such as you playing with friends, many other hosts pro... See more

Company replied

Rated 3 out of 5 stars

The people yall have working for you are great and very patient, but my only issue is every single time I've needed help with my dedicated server, no one can help me and I'm forced to go through a tic... See more

Rated 3 out of 5 stars

Their agents are nice, the server is fine, but I having problems, weird problems with the server, and they took quite long to fix. And while talking to them, all of them doesn't seem to be on the same... See more

Company replied

Rated 3 out of 5 stars

I had an issue with support but it was quickly resolved - they answer quickly, and even when there are issues effectively resolve them. Shoutout to Alex R. for quickly helping me on the live chat! A... See more

Rated 3 out of 5 stars

It only succeeds in running a server. If you added mods or plugins, or have a large amount of people playing, it just falls apart on itself. Even after purchasing the higher tiers to increase the RAM... See more

Rated 3 out of 5 stars

Their automatic plugin service don't work. Plugins do work if you find them manually though. Their customer service is hit or miss. Some of them are really competent and nice, others don't even bother... See more

Company replied

Rated 3 out of 5 stars

I have been having an issue for the past few days and no one could help at all, i was kinda bothered a lot by the long wait time on my ticket, even when i did get a response the issue was never fixed.... See more

Rated 3 out of 5 stars

I have just recently bought a server with this company. It looked very promising, but it had been about 6 hours since purchase and I'm still waiting for my server to come online even though in the des... See more

Rated 3 out of 5 stars
Verified

I have used MCProHosting for a few years off and on and I am usually pretty happy with the quality of the services. This most recent time however was a little worrying when I got charged after canceli... See more

Company replied

Rated 2 out of 5 stars

Two years ago, these guys were STELLAR. Today, it'as a bunch of amateurs who can't even get me into their own system. And i use LASTPASS (that copies your password as you type it so there's NO POS... See more

Company replied

Rated 5 out of 5 stars

Cant Say enough how amazing this company is. Weather its a huge issue or a minor. Staff are very quick, and most importantly actually CARE about helping and NEVER make you feel bad for not knowing som... See more

Company replied

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Company details

  1. Gaming service Provider
  2. Web Hosting Company

Written by the company

Apex Hosting's mission is to be the leader in hosting Minecraft servers through dedication to customer support and education.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Great support so far and the server is…

Great support so far and the server is running smoothly.

October 10, 2025
Apex Hosting logo

Reply from Apex Hosting

Hello Scott!

Thanks so much for your kind words! :)
We are glad to hear your server is running smoothly and that our support team has been helpful!

Best regards,
Apex Hosting

Rated 5 out of 5 stars
Verified

Easy Setup

Got my server running in minutes!

October 8, 2025
Apex Hosting logo

Reply from Apex Hosting

Hello!

We're glad to hear you found the setup process easy! Thank you for choosing us to host your server.

If you ever need help feel free to reach out to us through our website and we'll be more than happy to assist :)

Best regards,
Apex Hosting

Rated 5 out of 5 stars
Verified

Top easy to manage very happy

Top easy to manage very happy

October 7, 2025
Apex Hosting logo

Reply from Apex Hosting

Hello Paul!

We’re so happy to hear that you found our platform easy to manage and that you’re enjoying your experience! Your satisfaction means a lot to us, and we’re very glad to know things are running smoothly for you!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Marco Padilla

Marco Padilla is the man I mean he fixed an issue I've been having for two days since owning the server and it runs flawlessly now thanks again Marco you have no idea how much this means for our group or players to enjoy this game together

October 6, 2025
Unprompted review
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Reply from Apex Hosting

Hello Tre!

We’re so glad to hear that Marco was able to help get your server running flawlessly again! It’s always rewarding to know that our team’s efforts make such a positive impact, especially when it helps friends enjoy their game time together.

We’ll be sure to share your kind words with Marco; he’ll be glad to know how much his help meant to you and your group. Thank you for taking the time to share your experience with us!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Amazing service!

Apex is so easy to use and if I ever get lost (which is a lot because I'm a noob) they are always here to help and navigate me patiently through all my problems. Very helpful and super friendly!

October 4, 2025
Unprompted review
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Reply from Apex Hosting

Hello, Irina!

Thank you for the positive feedback! We're glad to hear our team has been helpful and friendly :)

You can always reach out to us through our website, and we'll be happy to assist!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Wholeheartedly recommend Apex support

Wholeheartedly recommend Apex support, whenever we had an issue, they were super nice and fast to resolve, even if sometimes it may not have been Apex issue but Minecraft bugrock itself. We've been using them for 2 years + and have no regrets.

October 4, 2025
Unprompted review
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Reply from Apex Hosting

Hello, Motkineko!

Thank you so much for the kind words! We're happy to hear that our support team has been able to assist you quickly and kindly. We're thankful to be your host of choice for the past two years :)

Best regards,
Apex Hosting

Rated 1 out of 5 stars

This Carplay module is absolutely…

This Carplay module is absolutely terrible, it runs at about 4hz and it crashes consistently. And I will be driving and it randomly dials up my granny, like what the hell

September 30, 2025
Unprompted review
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Reply from Apex Hosting

Hello!

This review doesn't seem to be related to our game server hosting services. We don't offer or have any connection to a "CarPlay" module, so it sounds like this might be meant for a different company.

Best regards,
Apex Hosting

Rated 1 out of 5 stars

I am extremely displeased

Hark, the server proved most incompatible with my computing device from the lands of Kazakhstan.

Furthermore, its integration with the motorcar's CarPlay is incomplete, a grave disappointment considering my acquisition of an SRT Cherokee. Alas, the setup of this server was a trying ordeal, for it seemed an eternity for Apex to register my button press. I am most displeased, and were it within my power, I would rate it a zero out of ten!

January 2, 2025
Unprompted review
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Reply from Apex Hosting

Hello!

This review doesn’t appear to be related to our game server hosting services. It seems you may have intended to review a different company.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Daniel Parsons was the goat

Daniel Parsons was the goat
they helped got it done in seconds.

October 3, 2025
Unprompted review
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Reply from Apex Hosting

Hello!

Love to hear that! Daniel really is the goat 🐐. We'll pass this along to him, he will be happy to know he got everything sorted for you so quickly!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

These guys offer fantastic support

These guys offer fantastic support, and have always saved me and my map when i do silly things/updates and broke my server.
The team are really nice to talk to, know their stuff and within reason are very prompt to reply, (people need to sleep :) )
i have been with a vast amount of companies since day dot and this is and has been by far the best experience.

October 3, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello!

We really appreciate your kind words! It’s great to hear that our team has been able to help you out when things go sideways with your server.

We are happy to hear this has been your best experience so far!

Best regards,
Apex Hosting

Rated 1 out of 5 stars

My experience with apex was horrible…

My experience with apex was horrible the server constantly lagged, crashed a multitude of times, and the customer service was terrible. I personally have no clue what these 5 and 4 star reviewers are talking about, and have no clue as to how apex hosting has a 4.2 from my point of view it should have a 0.

August 20, 2025
Unprompted review
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Reply from Apex Hosting

Hello Mark!

We’re very sorry to hear about your experience. We understand that lag and crashes can be incredibly frustrating, and it’s disappointing to know you felt let down by both server performance and our customer service. That’s not the level of service we aim to provide.

It’s important to note that server issues can often stem from specific factors like mod/plugin conflicts, corrupted files, or configuration errors, not always the hardware itself. Our team is always available to investigate these cases in detail, and we’d love the opportunity to better understand what happened with your server so we can work toward a solution.

We’ve requested your information through Trustpilot to review your case directly. Your feedback is very valuable, and we’ll use it to continue improving our service for you and all of our customers.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Truthfully Never had a better server

Truthfully I have never had a better server experience then this the staff is helpful kind and wonderful They sit down help you through it and even to the point of doing things outside of their regular pay grade I truly think that they're making a family instead of making a business And truthfully I'm happy to be the one or second removed uncle that keeps giving them more money

October 3, 2025
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you so much for your incredibly kind words! It means the world to us to hear that you’ve had the best server experience with us. Our team always aims to go above and beyond, and we’re so glad you’ve felt that dedication and care in every interaction.

We love the way you described it, creating a family rather than just a business is exactly the type of community we want to foster. We’re honored to have you with us and truly appreciate your continued support.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Any problems I have get fixed within…

Any problems I have get fixed within 15mins due to there messaging system!

September 30, 2025
Unprompted review
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Reply from Apex Hosting

Hello!

Thank you so much for your review! We’re very glad to hear that our chat system was useful and got your issues resolved so quickly; 15 minutes is exactly the kind of speed and efficiency we aim for. It’s great to know our team could make things easy and stress-free for you.

We appreciate you being part of the Apex Hosting community, and we’ll continue working hard to deliver that same level of fast, reliable support whenever you need it.

Best regards,
Apex Hosting

Rated 1 out of 5 stars

Could not recommend less

Everyone was telling me about how Apex was such a great host, but unfortunately I have had nothing but a bad experience. My server is just for me and my small family of 8 to play on and yet the server can't run for 5 minutes without it crashing. There is no plugins or mods so 2 GB of RAM should be more than enough! Support (which took over an hour to respond) told me it is cause they have all their servers fighting for the same outdated CPUs and that there is nothing they could do. This is just such an insane response for the price they charge you. I have to work 2 jobs just to afford Apex. Finally I am very concerned over the Fin bot on your website as it literally told me it was going to take over the world. Overall there are so many better host, do not pick!

Very disappointed, can't wait for my billing cycle to be up so I can switch host.

Edit: Apex is a joke of a company. You could expect how they responded to this review to be how they respond to anything you need of support. I am confident they just used CHAT-GPT to make this response just like they do for support request. Can't even get their numbers right. Many server host actually use better CPUs then Ryzen 7950X. And most is the key word - you have zero clue what your server is actually running on. Either way you are on 1 core (other hosting will give you 4 or 5) and it's shared between multiple servers.

September 24, 2025
Unprompted review
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Reply from Apex Hosting

Hello Clark,

We couldn't help but notice some of the numbers in your review seemed a little… creative. A “small” family of 80 on just 2GB of RAM? 🤔... We’ll give you points for imagination on that one.

As for the "outdated CPUs" part, most of our servers actually run on Ryzen 9 7950X processors, which are some of the fastest chips available for hosting. So if you really are experiencing crashes, that definitely isn’t normal and we’d want to get it sorted out. Our support team usually replies in under 20-30 minutes on tickets, and live chat is always there if you'd prefer real-time help.

So while we’re taking this review with a grain of salt, the offer still stands. Reach out and we'll make sure things are running the way they should.

Best regards,
Apex Hosting

Rated 3 out of 5 stars

Good Service but Expensive

Good service I guess but you guys literally profit off lazyness, I could get a server 10x better in specs, hardware etcetera on a better host for the same price.

September 28, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello, ClydeNolQ!

Thank you for sharing your feedback! While we understand some hosts may offer different hardware at similar price points, we ensure that we're providing well performing and reliable hardware along with 24/7 support and a user-friendly control panel.

If you have any additional feedback, we'd be happy to hear from you! You can reach our support team anytime via chat on our website.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Eduardo helped me in my time of need!

Eduardo helped me in my time of need! His customer service skills were fantastic and he helped me when having account issues. I will always be an Apex customer!

September 25, 2025
Unprompted review
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Reply from Apex Hosting

Hello Kathryn!

Thank you so much for sharing your experience! We’re glad to hear that Eduardo was able to help you during a stressful situation and provide fantastic customer service. It’s wonderful to know his support has made such a positive impression, and we’ll be sure to pass along your kind words to him.

We’re honored to have earned your loyalty and look forward to continuing to support you for many more server adventures!

Best regards,
Apex Hosting

Rated 1 out of 5 stars

Apex Hosting Isn’t What It Used to Be (Update: Defensive Support & Misleading Responses)

In the past, Apex Hosting was the best server host I had used. Reliable, easy, and worth recommending. Unfortunately, my recent experience has been the complete opposite.

Broken features: When I purchased a Minecraft server from Apex, I expected the automated modpack installer to work properly, but the installer gave me an empty package with an outdated NeoForge version. Support claimed they "fixed" it, but what they did was manually extract the pack over NeoForge, leaving my server unable to receive automatic updates, which is unacceptable. Upon requesting that they fix their auto installer, they told me they would create an internal ticket to their developers, and didn't give me a timeframe of when it would be fixed.

Incredibly slow support: Technical support replies took up to 4 hours, and billing support replies took up to 4 days. When I asked about priority, I was told ticket status doesn’t matter, so urgent issues are treated the same as trivial ones.

Inconsistent information: I was also told that the student discount only applies to monthly plans, not quarterly, these conditions not disclosed anywhere on their site, and applied differently in the past.
A live chat agent told me that refund requests are limited to 2 refunds per account, due to their "abuse policy", info that cannot be found anywhere on their website.

In short: every step of setup and management has felt unnecessarily difficult, and the service I paid for was not delivered as advertised. I’ve since moved on to a more reliable host.

Apex Hosting used to be great, but right now I cannot recommend them to anyone unless they fix their broken features and drastically improve support.
I will not be using Apex Hosting again.

Update: After my review, two things are worth adding.

First, Apex’s public reply describes the manual modpack install as a "courtesy." In reality, it wasn’t presented that way at the time - it was the only option I was given until I voiced my displeasure in the ticket. Only then did support acknowledge it was actually a wider installer problem. They also claimed a manual install "doesn’t prevent future updates" and that I could "switch back" once the issue was fixed. In practice, the manual install does block updates, and there was no way to switch back because the automated installer was broken indefinitely, with no timeframe for a fix.

Second, when my refund was processed, I received a message from their billing lead accusing me of "abusing" their refund policy - while still saying they "hope to see me in the future." To me, that comes across as unprofessional. A clear policy statement would’ve been enough; a personal accusation wasn’t necessary.

Both of these responses reinforce the same theme: Apex support tends to be reactive and defensive, not proactive and transparent.

September 19, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Kaiden,

We're truly sorry to hear that your recent experience didn't meet the standard you'd come to expect from us. We deeply appreciate your loyalty over the years, and your feedback is incredibly valuable.

In your specific case, the automated installer for the modpack you chose contained an issue which we immediately escalated to our developers. To get you playing as quickly as possible, we manually installed the pack for you as a courtesy. This manual installation doesn't prevent future updates, once our developers resolve the installer issue, you can simply switch back to the automated modpack to receive updates normally. You can also always request that we update the pack for you at no cost, and we'll be happy to do so.

Regarding support times, we'll review what caused the delay in your ticket. Our typical response time is around 25–30 minutes, so we're taking this seriously to ensure it doesn't happen again.

As for the billing side, the student discount is not compatible with the quarterly billing cycle as the two discounts are not stackable, since the quarterly billing cycle already offers a recurring 10% discount it would override the 25% discount offered by the student discount. Your ticket took some time to get a response from billing as it was escalated to management for review during the weekend when management is not available, this should have been informed to you and we apologize about the miscommunication, we will do a better job communicating these types of delays in the future.

We're sorry that this situation left you disappointed, and we truly value your input as we work to improve.

Kind Regards,
Apex Hosting

Rated 1 out of 5 stars

apex hella trash

apex hella trash, ima crash out even more than the times u be crashing and lagging like a bot

September 1, 2025
Unprompted review
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Reply from Apex Hosting

Hello Harsh!

We’re sorry to hear about your experience. This specific situation can occur for many reasons, such as plugin or mod conflicts, world corruption, or configuration issues, and our team is always available to investigate and help resolve these situations very quickly.

We’ve also noticed that several reviews with similar wording were posted around the same time. While we welcome all genuine feedback, we want to reassure our community that we take every concern seriously. To better understand your specific situation, we’ve reached out through Trustpilot to gather your information so we can look into this further and provide proper assistance.

Best regards,
Apex Hosting

Rated 1 out of 5 stars

The server would constantly crash

The server would constantly crash, ai support is buns, and overpriced af compared to other servers

August 15, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello!

Thank you for sharing your experience with us. We’re sorry to hear about the server crashes and your frustrations with our AI system and pricing. While our AI is designed to handle common questions quickly, we understand it can’t replace the need for thorough, human support, which is always available through our live chat and ticket system.

It’s also important to note that server crashes are most often tied to specific causes such as mod/plugin incompatibilities, corrupted worlds, or entity-related issues, rather than the server hardware itself. To better understand what may have happened in your case, we’ve requested additional information through Trustpilot and would love the opportunity to review your situation in detail.

We’re continuously working to improve both stability and the support experience, and your feedback helps us in that effort.

Best regards,
Apex Hosting

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