Dossier Reviews 2,163

What made my experience great was the fact that the scents were not just, great imitations of, "Creed," or "LV," but an incredible, high-end scent all on its own. I will continue to purchase Dossier p... See more

The best customer service! I ordered some perfumes with their big Black Friday sale, but the wrong address was updated when i made the order. I freaked out and emailed, but I thought they wouldn’t ans... See more

I love Dossier perfumes so much! I’ve ordered multiple time & will forever come back. The impressions are spot on. Customer service is top tier as well. I inputted the wrong apartment number & custome... See more

Contacted Dossier customer service via email regarding my delivery which contained 2 different perfumes from ones that I had ordered. Received a reply within 15 minutes!!! After sending a photo as req... See more

Customer service was quick and very nice when I messed up my shipping address for a new purchase, so I’m very excited to test out my new fragrances. I’ve also purchased their discovery set prior and I... See more

I just wanted to share how impressed I was with the support I received! In the midst of the Cyber Monday shopping frenzy, I accidentally placed a second order and needed to cancel/adjust it. Greta w... See more

What truly sets this brand apart is their customer care: I reached out to add an item I forgot, and they successfully updated the order before it was shipped. This level of quick, helpful, and courteo... See more

I love dossier scents and have shopped here before a couple times. I included the wrong shipping address and reached out immediately to get my information corrected. It only took a few minutes for som... See more

The quality if the product is amazing! Their customer service is unbelievably so efficient. They take their jobs to a high level to help up clients like me. I had the pleasure of being helped by them... See more

Right from the start, I was welcomed to Dossier! Although the fragrance did not meet my expectations, the Dossier girls helped me to return the package with a full refund: with zero worry. Thanks f... See more

I accidentally had an extra item in my order and customer service quickly helped me fix my order before it could ship. Very happy with how fast they responded and fixed my mistake, while being very fr... See more

Absolutely great experience! When something went a bit unexpected with the order, they were quick to help, quick to respond, and quick to make everything right! I've purchased from here a few time... See more

As we get in the swing of Christmas, I for one get a little crazy. I ordered a gift for my daughter from Dossier. I had forgotten I already ordered it, and ordered it again, ( It’s hard getting o... See more

Exceptional service still exists—and Dossier proves it. After realizing I had entered the wrong shipping address, I reached out expecting a response after the holiday. Instead, I received a pro... See more

Absolutely LOVE Dossier!! Their fragrances are amazing! The scents are full and fabulous! I always get compliments. I have even identified their scents on others when I am out and about. They also hav... See more

I'd like to take a moment and thank your team members for handling my situation very professionally and fast. I understand mistakes are made. But, once y'all were aware. It was resolved and im gratef... See more

I accidentally put in the wrong address and couldn’t change it on the order, but emailed customer support and they helped IMMEDIATELY! Can’t wait for my perfumes to come in soon. Thank you for your he... See more

Andrew was super helpful and I appreciated his speedy response to my request for support on my first ever Dossier order. He was kind, efficient, and swift.

I had to make a change to my shipping address, and I received a very prompt reply to my email. The representative fixed the problem immediately and there was no delay or issue with shipping. My produc... See more

Absolutely amazing perfumes! The scents from Dossier last beautifully on the skin and truly feel like high-end quality at a very fair price. I started with one perfume, loved it instantly, and just r... See more

Dossier has amazing customer service, they went above and beyond to assist me with an issue. This company truly cares about their customers.

I was so delighted when I was given a response to my question on: Where do I find the link/how do I exchange my perfume? And I got a response to my question within minutes! I was able to successful... See more

The Customer Care agents expressed such genuine concern understanding and compassion for my unfortunate situation. I had oredered from Dossier several years now and this time ordered many bottles o... See more

I made a mistake when ordering holiday gifts and needed to cancel my order. The customer service rep, Greta, was super helpful and easily cancelled my order with a full refund. We love dossier in this... See more

Dossier is the only place I buy perfume from now! This was my second time ordering from them, and after realizing I missed an email with a code for an extra 10% off, I reached out to customer service.... See more

I placed my first order November 21, 2021, and have placed 25 orders since then, some up to $200. The only other place I have shipped this religiously is the grocery store. Dossier.co is absolutely am... See more

The team at Dossier is wonderful; they're quick to respond and extremely helpful. I already love their products, but knowing that they have such a great team assisting customers is such an excellent b... See more

All the perfumes are amazing! The packages and the bottles are really nice. 2 items were stolen on the way to my address. After notice the box was opened I wrote to the support team and they reall... See more

I have been a fan of dossier so I bought some for my friendsgiving gift exchange! It started with ambery saffron which is why i bought them for all my girlies. Customer support is as phenomenal as the... See more

I've used Dossier for a few years (products given to me as gifts), and this year was the first time I purchased directly from the website myself. The page can be a little chaotic with informatio... See more

Customer service is everything customer service should be. Robert was very helpful and make me feel at ease with my order. I love it here

Great selection. Our son has been so happy with Dossier. We like sending him surprises. Your delivery times are awesome and prompt email responses if I have questions.

Dossier was able to help me gain access to my account so quickly! I reached out on WhatsApp and they responded immediately! Not only do they have amazing fragrances but the customer service is great!

I’m already a Dossier fan, but just wanted to share my recent experience for the Black Friday sales. I reached out to them as I had made an error regarding the quantities I had ordered. Even though th... See more

Quickly answered my concern. Had one perfumes (out of the many I ordered) arrive broken and they quickly took care of it! Thank you so much for making this a painless transaction :)

They helped me change my shipping address for my order once I realized I had accidentally put in the wrong one

My package was stolen of the street after delivery. Andrew was very nice and helpful and told me what I needed to do and promptly sent another pkg out to me. Great customer service!

When my product arrived with a faulty seal, Dossier was prompt and fair is sending me a replacement. Highly recommend!

I didn’t like the fact that I wasn’t offered a sample as a courtesy for purchasing a $35 bottle, even if I didn’t or forgot to order the sample with my purchase.

Great customer service, they resolved the issue real fast. I really appreciate it and thanks for great products. I highly recommend and will forever be a customer

Costumer service at WhatsApp is 10/10 fast help changing name and address for my order that modified while paying. Thanks a lot (:

All good, excellent customer service, they were very helpful and answered all my questions and concerns. Definitely I’ll purchase again.

If I could id give it 100 stars, my dad was in the military and tragically passed away 3 years ago and the aquatic lime was his favorite fragrance, someone got me one and it immediately made my memori... See more

Honest quality at an honest price. Not all products are tailored to everyone but there's plenty for everyone. Shop Dossier, smell Godly.

I had an amazing experience with dossier, they fixed an issue immediately and their prices and sales are fantastic. I will forever purchase from them, every year especially for the advent perfume cale... See more

I had an issue with couple things, one of the bottles came empty by mistake and one promo didnt apply correctly, customer service solved the issue within 2 days and Im super excited bc I loved the fra... See more

Customer Service is always friendly and helpful. It’s honestly a large reason I keep my subscription.

Adrien, Andrei, and Carolina are all wonderful employees who deserve 100% raises The perfumes are cool too i guess ;)

You were very quick to respond and resolve my problem. I appreciate your prompt attention.

I was surprised with a refund for my package being late. That was a nice gesture.