One Click Insurance  Reviews 4,057

One star lost due to not being able to stop automatic renewal by the click of a button. My first attempt of contacting the Live Chat resulted in waiting for 2 hours (apparently first in queue) and e... See more

This is my 2nd year using this company. The quotes are very acceptable,the online chat is very responsive, so I think unless I get a crazy renewal price, I will be sticking with this company.

I was unable to find an answer to my question regarding amending my insurance due to purchasing a new vehicle. I wanted to keep insurance on my old car for one additional day due to a slight overlap... See more

Got there in the end, found it difficult to enter the live chat as some of the mandatory fields required either a N/A or an amount, the box would not allow the N/A as would only allow numbers. Eventua... See more

Having to go around 3 different companies just to find out how much my renewal will be is a joke. Charlie on the live chat was very helpful but other than that I dread having to try to communicate o... See more

First year car insurance price good but second year major increase and now want to move elsewhere. Deeply regret putting auto renew. Sitting in the queue again today (now 2nd!) waiting to chat and can... See more

Had to spend 30 minutes online to correct a mistake One Click had made about NCD when I took out policy. Online assistant EM2 was very efficient and resolved issue for me. Score does not reflect her... See more

Good company in first princing, but like most companies, came up with this 73% increase to renew my policy. Talk to the assistant on the web chat who couldn't tell me the reason for such increase, as... See more

On this occaision it was easy to cancel my autorenewal. Pagie PS1 sorted it out easily and professionally. I was given a 3rd renewal quote, at least £60 lower than originally quoted. If I had been... See more

I contacted this week to look at the cost of switching my insurance for a new vehicle, the on line chat was good..... and I got a transcript of it but I NEED TO SPEAK TO A HUMAN BEING on the phone not... See more

I was totally and utterly frustrated by my attempts to SPEAK to a person regarding my policy. In the end I went on live chat and spoke to an advisor WP1. He was totally amazing and rescued me from the... See more

I wanted information about the price of my House Insurance contents premium. When queried a new more competitive quote was given to me. All of the restrictions were identified and even a 0% payment... See more

I didn’t realise my car insurance was an automatic renewal. I logged in to the portal hoping to find a customer services number only to discover it’s online based and a chat service is used. Personall... See more

I took out insurance. Got no confirmation of insurance. Could not speak to anyone on the phone (to be fair, this is explained before purchase). Cancelled via chat - unable to give me an email confirmi... See more

When it came to renewal, the cost quoted was nearly double last year's. When I informed them I was going elsewhere, for much the same price as I paid last year, suddenly they came down to match th... See more

I sold my car and so want to cancel the insurance....I couldn't find a phone number so had to do it via a web thingy, ok not ideal but that's the world these day. I cant remember the exact figure bu... See more

I made a mistake when insuring my car. My fault, verey costly. Thare was nothing on the sight to cover what my problem was. No phone number to talk to any one. Thare text chat kept timing out very a... See more

Great service. I wanted to cancel my policy, but was offered a reduced price at the same specification which I opted for. Particularly wanted to mention the customer service agent CH5 who was super... See more

Leanne (LE6) was quick precise with clear explanation of any questions asked. Usually with these type of calls you can easily be on for 10 plus minutes. Was also patient & came accross very well.

The five stars are for the lady that helped me, MG9. I moved house last week and changed my address on the portal but it wouldn't let me change where my car was to be kept, despite trying time and aga... See more

All ok, but when i cancelled after 2 months I was expecting a reasonable refund from my £200+ policy. I got £3.72, bit of a surprise, so be aware of fees taken & cancellation fees.

Everything is fine with the company, until you want to cancel. You can change everything with your policy online, other than cancel. For this, you tick a load of boxes, then when it comes to finalisin... See more

One click sent my renewal notice on time, answered my chat enquiry fully, reduced my premium and excess on a fixed 3 year plan. Very pleased with the overall service to date awaiting the paperwork for... See more

Found it very difficult to contact one click due to their ultra modern contact system, if only they had supplied an email address to send documents. Other than that I eventually made contact with the... See more

I contacted One Click as I was unable on line to stop a car insurance (car sold) and take out a replacement with a 35 day gap before I took delivery of my new car.I was looked after by TJ2 who provid... See more

IR2 was very helpful When my renewal came through. She understood what I needed and helped me achieve it. 4 stars for One click isn’t because of IR2 but because of the increase in premium by the co... See more

I am very disappointed in One Click. The system is down more than it is up. You asked me to provide proof of my no claims bonus which I did. You did not acknowledge the upload and sent a letter tellin... See more

The car insurance was very competitive for first and second year of insurance, everything was done on line. No complaints as it was quick and easy. However when I needed to cancel the policy mid term... See more

Got very confused as we had 2 motor policies with 1 click & 1 direct which agent didn't clearly explain and which caused real difficulties logging into what I thought would be 1 portal agent Tara j so... See more

JT3 provides excellent support to update the car on my insurance policy. Thanks JT3 all sorted in a few minutes!

unable to match a lower quote on this occasion but query handled efficiently by HH2

Adam was an excellent agent. Very nice, professional and quick reply my questions. Thank you Adam for the great service! 😃

I required new insurance, and after researching One Click came up with an expectable price, and a very easy process for completing the application. I also was asked for my NC certificate, which whe... See more

Managed to get through by phone. Very helpful and efficient. Renewed my car insurance without a hitch.

Had a phone call today from one click insurance for renewal of my car insurance and I was very happy with their service. Phone call only lasted 5 minutes and I was dealt with.

Just want to say how good one click insurance was in helping me renew my car insurance with them again especially DA7 who helped

CH5 was great had to do a lot of changes sorted quickly and no fuss all info clear and easy to understand

Customer service was very good. Quick and easy and spoke to a real person on a web chat. AF1 (his username) was very helpful, polite and got me a good deal.

Alina was fab at helping me change my vehicle on my policy. It wouldn’t let me do it on the portal so I had to go through the chat. Although I was 4th in the queue, I didn’t have to wait long at all,... See more

I usually change insurance providers every year, due to companies not usually rewarding loyalty. However, my renewal offer was actually slightly better than going elsewhere for my next annual insuranc... See more

I rang to query my renewal and spoke with Pat in the Platinum team. Within minutes she was able to arrange a renewal at a highly competitive rate. Superb communication and service resulting in great c... See more

I didn’t have any problems apart from a little bit of a wait for chat box Emily was good at giving me the service I wanted couldn’t fault her at all but I must admit it would be good to talk to someon... See more

BC5 excellent customer service, I needed to cancel my policy, everything went smoothly, no issues, really appreciated the help

ML2 ,who answered my questions, did so promptly, politely and accurately. Altogether a very pleasant experience.

waiting time was about 15 minutes, but once I was with an agent my issue was dealt with promptly

They where Very helpful. Very polite and very Professional.that all you need.

Mb1 was great, she did everything I asked quickly and knew her stuff. Didn't have long wait to get thru either. Great service.

Jess was very polite friendly and professional in her manner. She resolved all my concerns and was very patient. Can not recommend this service enough

Jack T was really helpful and I appreciated th fact jack T went out of ther way to solve the problem I was having Thank U big time for all your help

Oliver in Live chat was willing and able to support without any delay. Thanks 😊