Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's politeness, knowledge, and helpfulness in resolving issues and explaining product features. Many reviewers specifically mentioned staff members by name, praising their patience and ability to provide excellent customer care. Consumers highlight the staff's ability to efficiently address their needs, going the extra mile to ensure a smooth and easy experience. People report fast service regarding repairs, with some receiving new replacements promptly. Some costumers appreciate the fast and safe delivery of their orders. However, others express mixed feelings about the product and order processes, citing issues such as longer-than-expected delivery times and a lack of clear communication regarding estimated delivery dates.

Based on these reviews

Rated 4 out of 5 stars

Eli was very helpful in explaining the new features of the Apple Watch 11 over my old 5 series. Although there wasn’t much more than I’d use she wasn’t pushy but listened to what I needed and advised... See more

Company replied

Rated 4 out of 5 stars

Clinton made our purchase experience really pleasant and informative. He is straightforward and helpful. We had a poor start with the wrong information being given by another staff member. Clinton sho... See more

Company replied

Rated 4 out of 5 stars
Verified

It is good service but the waiting time is very long I wanted my phone before Christmas and I have to wait 3-4 weeks

Company replied

Rated 2 out of 5 stars
Verified

Bought an IPhone online and it says it will take 2-3 weeks to arrive. I only got this information (super delayed delivery) after 2 days, by email, after having already paid for the phone. I think they... See more

Rated 5 out of 5 stars

The staff are great in the Truro shop, technically aware and knowledgeable, with the ability to convey their knowledge in simple and concise terms. Jon was extremely patient and helpful, even fitted... See more

Company replied

Rated 2 out of 5 stars

Ordered Apple Watch €799 on the 1st Nov. No message about it being out of stock. 😀 Email sent to me the next day saying it will take 2-3 weeks. 🥺 No updates unless constantly chased.... See more

Company replied

Rated 5 out of 5 stars

Niamh was so helpful & knowledgeable , explaining all the devices and helping me choose. All Christmas pressies now complete - 5 star service thank you ! Order IESI294104

Company replied

Rated 5 out of 5 stars

What started off as an unpleasant situation with my 9 week old iPhone 16pro deciding to suddenly die on me, but ended up as a reassuring experience thanks to Louise who was extremely helpful and got... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a MagSafe Battery online a week ago and I collected it at the Select Store in Dublin 2. I was served really well by a black customer advisor (I forgot to write his name for the review, unfort... See more

Company replied

Rated 5 out of 5 stars

Having recently bought a new iMac from the newly opened Merry Hill branch, the staff went above and beyond to help with transferring everything from our old computer to the new one. We can't thank Wes... See more

Company replied

Rated 5 out of 5 stars

The guru who called me spot on time (?Darren) seemed to have all the time needed for my problem, was clear and concise and above all was friendly. He spent about three quarters of an hour resolving my... See more

Company replied

Rated 2 out of 5 stars

ref swords pavillion shop. lets put it this way some people should not work with the public. The staff should be customer care trained or not work front of house. i work with the public myself and i f... See more

Company replied

Rated 5 out of 5 stars

I had my apple pencil that wasnt charging sent off on Monday and i got a text messaged today (Wednesday) saying it is ready for collection. They provided me with a completely new replacement, i am ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and safe delivery. I didn’t expect my IPhone to come 3 days after I ordered.Well done Select! Poor communication on the website as you can’t see estimated delivery date, when you check your ord... See more

Company replied

Rated 5 out of 5 stars

iPad purchase Dealt with very helpful staff at Select Liffey Valley this afternoon, Angela with assistance from Kieran as we were reviewing iPads initially and ultimately purchased with some extras... See more

Company replied

Rated 5 out of 5 stars

Friendly courteous service from Olly at Truro branch. He and his colleagues were very product wise. Made a testing transaction for this old man a relaxed and a positive outcome.

Company replied

Rated 2 out of 5 stars
Verified

Would not allow me to pay via Apple pay or klarna,had an email saying track parcel but won’t allow me to do so so have no idea where parcel is or when will b delivered and by who so quite disappointe... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased online and ordered home delivery but it was taking a while, customer support sorted it and collected in store same day. Store assistant gave me a call when it was ready as well.

Company replied

Rated 5 out of 5 stars

I was struggling with my Apple ID/Password and having difficulties to continue with business. The head office advised me to go to my local Select/apple store. Harry/Wayne were welcoming and did their... See more

Company replied

Rated 3 out of 5 stars
Verified

Especially ordered from Select as they claim to deliver the next day if the item is in stock which is in stock for my case. I ordered on Friday evening, so was expecting to receive on Tuesday.... See more

Company replied

Rated 5 out of 5 stars

I always have a great experience with Select. I work for Vivup, and they are always helpful, attentive, and go that extra mile to make everything smooth and easy. Highly recommend!

Company replied

Rated 5 out of 5 stars

I just bought an Ultra3 watch. Olly at the Truro branch did an exemplary job and walked me through each step from me walking in the door to the final purchase. Knowledgeable and able to pin down what... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience! My order was processed and delivered very quickly, and the customer support team responded promptly to all my questions. Everything went smoothly, and I’m extremely satisfied wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a problem about not having my order in stock and asked if I could change the store where my product was available. Customer service was really nice, helpful and fast solving my problem.

Company replied

Rated 5 out of 5 stars

Had an issue with IPad. So decided to go to this store as it official Apple Store. Alex was really nice and helpful and I didn’t expect that IPad would be back in less than 3 days. So I’m really satis... See more

Company replied

Rated 5 out of 5 stars

Today I got served by a lovely girl, Louise. She was so helpful and so patient with me even though I asked her about a 100 questions. She really made the experience of me buying my new phone amazing !... See more

Company replied

Rated 5 out of 5 stars

Steph the store manager couldn’t be more helpful when resolving the issue with my phone. Professional, pleasant and friendly. Would recommend this newly opened store at Merry Hill.

Company replied

Rated 5 out of 5 stars

Ishmael was very polite and helped us round the store. He helped compare devices for us and even showed features and how devices differentiate from eachother. I will 110% be back to the store and hope... See more

Company replied

Rated 5 out of 5 stars

This is a follow up from my last review. As arranged, I went to Select/Apple in Windsor. The staff was welcoming and helpful. He was patient and completed the job successfully. This store seems to ha... See more

Company replied

Rated 5 out of 5 stars

Such an amazing experience getting my AirPods issue resolved within a day and efficiently. I am so happy with select Store and the staff there is amazing great service. Highly recommended. Order no... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good service, the staff were really polite and helpful. Definitely would be a return customer as Apple gradually sucks me into their ecosystem.

Company replied

Rated 5 out of 5 stars

Really fast turn around had it done an hour early, screen replacement seems great. Alex my technician was great.

Company replied

Rated 5 out of 5 stars

steph was so helpful, she gave me advice and set up my new phone. she answered all of my concerns truthfully and i can only thank her for this. A highly rated member of the team

Company replied

Rated 5 out of 5 stars
Verified

I got the new iphone 17 pro max and I couldn't be happier, it took 2 weeks and 2 days to get it since the order date if I'm not wrong, it was expected to be longer but I'm very happy that it took less... See more

Company replied

Rated 5 out of 5 stars
Verified

I sent an email regarding my purchase and it was answered very quickly and my order has shipped today.

Company replied

Rated 5 out of 5 stars

Del,Remi and Kiran what a wonderful experience it has been 3 staff members have been so amazing excellent knowledge. Will be back again

Company replied

Rated 5 out of 5 stars
Verified

I accidentally chose the wrong color, but after I emailed them, they responded immediately and quickly updated the iPhone color for me and then shipped it.

Company replied

Rated 5 out of 5 stars
Verified

The only authorised apple store in Cork. Excellent service. Customer friendly staff. Prompt response.

Company replied

Rated 5 out of 5 stars
Verified

Niall was very good, perfect costumer service, I’m just sad about the delay with my order

Company replied

Rated 5 out of 5 stars

Great service with Ish and fitted my screen protector perfectly and got some nice cases for my phones

Company replied

Rated 5 out of 5 stars
Verified

Great service- bought a mac at 14:00 and had a pick up confirmation 3 hours later

Company replied

Rated 5 out of 5 stars

Young man called xavier was very helpful and knows how to deal with customers very polite

Company replied

Rated 4 out of 5 stars
Verified

All good but I did not received my wipe clot for macbook in my box. It was a bit disappointing because that was provided in the box.

Company replied

Rated 5 out of 5 stars

Daryll is so very knowledgeable. Thank you for clearly answering my query.

Company replied

Rated 5 out of 5 stars

Karina is very helpful and knowledgeable with Apple products. Excellent customer care.

Company replied

Rated 3 out of 5 stars
Verified

It's nice to go to select cork store. But for my online order, it took a while, 2 to 3 weeks. That's a long time.

Company replied

Rated 5 out of 5 stars
Verified

The item was delivered promptly. I had no chance to unpack it due busy time of year. Thank you for your service.

Company replied

We perform checks on reviews


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Repair Service
  5. Computer Service
  6. Computer Store

Written by the company

Select was born by a desire to inspire, educate and enable the wider community to discover the power and creativity of Apple technology. We believe every individual has the ability to do great things and that Apple products can help them realise their potential. We are Apple experts, deeply involved in the community at large. Select redefines Apple sales, service repairs and solutions for consumers, businesses and educational institutions. We are dedicated to delivering the best in-store and online experience, offering the complete Apple range along with carefully considered extras you didn’t know you needed. We’re passionate about education and want to help schools, universities and colleges transform by making learning a magical experience. We’re big on business, and whether you’re a fledgling start-up or a global enterprise, we get under the bonnet and help you find the most cost-effective solutions as you navigate through this ever-changing digital universe. Our network of over 30 locations across Ireland and UK are immersive discovery hubs that provide Apple expertise and support locally. We invest in over 10,000 training hours a year, and you’ll always find our talented crew on hand to help you get the most out of your Apple technology whether in person or at selectonline.com. We pride ourselves on our 100% commitment to providing incredible support, service repairs and learning, as well as ensuring all our customers, educational bodies and businesses get the most affordable solution. Great partnerships are built on trust and confidence, so we do everything we can to make sure you have only the best experience anytime you need us. Like Apple, Select is all about inspiration, and our mission is to help you discover it. Whatever stage of the Apple journey you’re at, Select is where you need to be.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Visit to Merry Hill New Select store

Visit to Merry Hill - new store - Customer ref UKSO319058

We met 2 members of the select team, John and Kiran.
John was very friendly and helpful with regards to the purchase of a new iPhone 17. My wife was thinking she should stay with her old phone and really uncertain about changing to a new phone. John explained the logic towards my wife's initial scepticism and her concerns and generally settled her down to go through all the details. John showed expertise in setting up the new phone, looking away when passwords needed entering, and transferred all data and set up Face ID. Overall, John gave us both confidence on making our purchase.

Kiran - this young lady gave guidance to my wife on the choices of the phone and the cases that could be used. Kiran put all the details on the computer to create the invoice and showed care on informing us on of all the costs when reaching the total of the invoice.
Kiran was very friendly and very helpful.

Overall, both John and Kiran were cheerful, helpful and made the experience of purchasing the new iPhone 17 very pleasurable.
We would definitely recommend this store and John and Kiran to any future customers.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

I bought an iPhone at the York store

I bought an iPhone at the York store. The phone arrived more quickly than expected The staff were very helpful and customer service was excellent. I would normally dread anything technical but the staff made the whole experience stress free. They even arranged a follow up appointment a week after purchase to answer any further queries that I might have Overall exemplary

December 2, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great Customer Support

December 1, 2025
Select  logo

Reply from Select

Hello Keanu, thank you for getting in touch with your review.
Apologies again for the delay here, there are indeed some supply constraints with the model of Mac on your order.
We will ensure you are updated soon as your order is on the way to you and please get in touch with our customer service team if we can be any assistance.

Regards, Select Customer Service Team

Rated 1 out of 5 stars
Verified

My first and last online order

My first and last online order. It’s more than a week and still waiting for airports 3 to be shipped.
Don’t try this

November 30, 2025
Select  logo

Reply from Select

Hello Muhammad,
Thank you for your review and our apologies you are waiting to receive your order. We have updated you with dispatch and tracking details and please get in touch with our customer service team if we can be any further help.

Regards,
The Select Team

Rated 1 out of 5 stars
Verified

Inverness Select store quite rude I…

Inverness Select store quite rude I asked for a iPad M5 and Scott a guy with a nose thing piercing told me he was not feeling comfortable leaving to check in the back and leave me alone on store then out of the blue he asked me to leave …
Unbelievable
Always expecting customers to go the extra mile even replying to me asking g to edit ? Well I see no only on store even online too you just do not care.
Honestly pretty bad for business if you ask me.

November 30, 2025
Select  logo

Reply from Select

Hello Ronaldo,
Thank you for your review. Our store team members across all store locations are required to follow certain steps regarding in-store security and we hope our customers understand and appreciate the steps we have to take.
We would grateful if you could focus on the overall experience and not single out individuals in your feedback. If you could edit your feedback with this consideration it would be much appreciated. Thanks in advance.

Rated 5 out of 5 stars

Excellent customer help

Niamh was so helpful & knowledgeable , explaining all the devices and helping me choose.
All Christmas pressies now complete - 5 star service thank you !

Order IESI294104

December 6, 2025
Unprompted review
Select  logo

Reply from Select

Delighted to receive your review and we are so pleased you received the help and advice you needed making your selection. We hope your choices are well received! Just the wrapping to go now!

Rated 5 out of 5 stars
Verified

Most professional stores

Kind and professional people

December 3, 2025
Select  logo

Reply from Select

Thank you for your review and rating Vlad, delighted to receive this feedback and we hope you enjoy your purchase.

Rated 2 out of 5 stars
Verified

Buying online can be tricky

Bought an IPhone online and it says it will take 2-3 weeks to arrive. I only got this information (super delayed delivery) after 2 days, by email, after having already paid for the phone. I think they could be more clear and give this kinda info before you buy anything.

November 29, 2025
Rated 1 out of 5 stars
Verified

I placed the order online and got…

I placed the order online and got confirmation. However there is no communication as to when I can expect the product to arrive. I had to email support just to get an update and found out that there is no stock for the items I purchased. They just told me the order will arrive in 2-3 weeks which they should have mentioned earlier as I need the item for a job. Now there is no update whatsoever as to where my order is or what is the current status.

November 29, 2025
Select  logo

Reply from Select

Hello Lorraine, thank you for getting in touch with your review.
Apologies again for the delay here, there are some supply constraints with the model of Mac on your order.
Our customer service team have emailed you directly and please let us know if you would like us to check alternative colour availability for you.
We hope the lead time has not caused you too much inconvenience and we appreciate your feedback regarding the dispatch times.

Regards, Select Customer Service Team

Rated 1 out of 5 stars
Verified

Zero satisfaction

Zero satisfaction. I ordered based on the delivery date listed on the website. Then I got an email saying the delivery date had been adjusted. On the website they say 3-5 days, by email 5-10 days. Completely misleading information on the website. Payment issues are common. plus there is always a problem with your company's delivery and long waiting times.

November 28, 2025
Select  logo

Reply from Select

Hello Viktor,
Thank you for your review. We are sorry to learn the estimated dispatch time for your order was extended. Stock availability can be changeable, especially with fast moving items but we aim to keep details on the website as accurate as possible and we apologise for any disappointment.

Regards, The Select Team

Rated 3 out of 5 stars
Verified

It's nice to go to select cork store

It's nice to go to select cork store. But for my online order, it took a while, 2 to 3 weeks. That's a long time.

November 29, 2025
Select  logo

Reply from Select

Hello,
Thank you for your review and it is great to hear you enjoy visiting our Cork store.
We apologise for the lead time for your online order and we hope this has not inconvenienced you too much.

Rated 5 out of 5 stars

Really fast turn around had it done an…

Really fast turn around had it done an hour early, screen replacement seems great. Alex my technician was great.

December 5, 2025
Unprompted review
Select  logo

Reply from Select

Thank you for your review and rating Daniel, we are delighted to receive this feedback, much appreciated.

Rated 5 out of 5 stars
Verified
Select  logo

Reply from Select

Thank you for your review and rating Elaine, delighted to receive your feedback and please let us know if we can be any further help.

Regards,

The Select Team

Rated 5 out of 5 stars
Verified

Best service I have ever received

Best service I have ever received

December 2, 2025
Select  logo

Reply from Select

Hello Ciaran,
This is wonderful to read - thank you very much for taking the time to share your experience and we hope to serve you again in the future.
Kind Regards The Select CS Team

Rated 5 out of 5 stars

steph was so helpful

steph was so helpful, she gave me advice and set up my new phone. she answered all of my concerns truthfully and i can only thank her for this. A highly rated member of the team

December 1, 2025
Unprompted review
Select  logo

Reply from Select

Thank you for taking the time to leave your review, we are pleased you received exactly the help you needed.

Rated 2 out of 5 stars

Item never came after 4 weeks after ordering on the 1st November.

Ordered Apple Watch €799 on the 1st Nov. No message about it being out of stock. 😀

Email sent to me the next day saying it will take 2-3 weeks. 🥺

No updates unless constantly chased. 😮‍💨

After 4 weeks I cancelled the order. ❌

One very disappointed person this Christmas. 😔

The only reason this is ⭐️⭐️ and not ⭐️ is because the refund was done quickly.

If you want a gift for Christmas, think carefully before ordering. 🤔

November 1, 2025
Unprompted review
Select  logo

Reply from Select

We appreciate your feedback and are sorry your order took longer than expected. We know waiting four weeks and then having to cancel is frustrating, especially before Christmas. We appreciate you noting the quick refund.

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service

December 1, 2025
Select  logo

Reply from Select

Thank you very much for your rating and feedback! Wonderful to read. It is very much appreciated and we hope to serve you again in the future.

Rated 5 out of 5 stars
Verified

First rate service and swift delivery

First rate service and swift delivery. Good communications throughout the purchasing process.

November 27, 2025
Select  logo

Reply from Select

Thank you so much for your 5*review! We're delighted to hear you had such a great experience and we are delighted to get your order to you swiftly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look