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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's politeness, knowledge, and helpfulness in resolving issues and explaining product features. Many reviewers specifically mentioned staff members by name, praising their patience and ability to provide excellent customer care. Consumers highlight the staff's ability to efficiently address their needs, going the extra mile to ensure a smooth and easy experience. People report fast service regarding repairs, with some receiving new replacements promptly. Some costumers appreciate the fast and safe delivery of their orders. However, others express mixed feelings about the product and order processes, citing issues such as longer-than-expected delivery times and a lack of clear communication regarding estimated delivery dates.

Based on these reviews

Rated 4 out of 5 stars

Eli was very helpful in explaining the new features of the Apple Watch 11 over my old 5 series. Although there wasn’t much more than I’d use she wasn’t pushy but listened to what I needed and advised... See more

Company replied

Rated 4 out of 5 stars

Clinton made our purchase experience really pleasant and informative. He is straightforward and helpful. We had a poor start with the wrong information being given by another staff member. Clinton sho... See more

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Rated 4 out of 5 stars
Verified

It is good service but the waiting time is very long I wanted my phone before Christmas and I have to wait 3-4 weeks

Company replied

Rated 2 out of 5 stars
Verified

Bought an IPhone online and it says it will take 2-3 weeks to arrive. I only got this information (super delayed delivery) after 2 days, by email, after having already paid for the phone. I think they... See more

Rated 5 out of 5 stars

The staff are great in the Truro shop, technically aware and knowledgeable, with the ability to convey their knowledge in simple and concise terms. Jon was extremely patient and helpful, even fitted... See more

Company replied

Rated 2 out of 5 stars

Ordered Apple Watch €799 on the 1st Nov. No message about it being out of stock. 😀 Email sent to me the next day saying it will take 2-3 weeks. 🥺 No updates unless constantly chased.... See more

Company replied

Rated 5 out of 5 stars

Niamh was so helpful & knowledgeable , explaining all the devices and helping me choose. All Christmas pressies now complete - 5 star service thank you ! Order IESI294104

Company replied

Rated 5 out of 5 stars

What started off as an unpleasant situation with my 9 week old iPhone 16pro deciding to suddenly die on me, but ended up as a reassuring experience thanks to Louise who was extremely helpful and got... See more

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Rated 5 out of 5 stars
Verified

I bought a MagSafe Battery online a week ago and I collected it at the Select Store in Dublin 2. I was served really well by a black customer advisor (I forgot to write his name for the review, unfort... See more

Company replied

Rated 5 out of 5 stars

Having recently bought a new iMac from the newly opened Merry Hill branch, the staff went above and beyond to help with transferring everything from our old computer to the new one. We can't thank Wes... See more

Company replied

Rated 5 out of 5 stars

The guru who called me spot on time (?Darren) seemed to have all the time needed for my problem, was clear and concise and above all was friendly. He spent about three quarters of an hour resolving my... See more

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Rated 2 out of 5 stars

ref swords pavillion shop. lets put it this way some people should not work with the public. The staff should be customer care trained or not work front of house. i work with the public myself and i f... See more

Company replied

Rated 5 out of 5 stars

I had my apple pencil that wasnt charging sent off on Monday and i got a text messaged today (Wednesday) saying it is ready for collection. They provided me with a completely new replacement, i am ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and safe delivery. I didn’t expect my IPhone to come 3 days after I ordered.Well done Select! Poor communication on the website as you can’t see estimated delivery date, when you check your ord... See more

Company replied

Rated 5 out of 5 stars

iPad purchase Dealt with very helpful staff at Select Liffey Valley this afternoon, Angela with assistance from Kieran as we were reviewing iPads initially and ultimately purchased with some extras... See more

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Rated 5 out of 5 stars

Friendly courteous service from Olly at Truro branch. He and his colleagues were very product wise. Made a testing transaction for this old man a relaxed and a positive outcome.

Company replied

Rated 2 out of 5 stars
Verified

Would not allow me to pay via Apple pay or klarna,had an email saying track parcel but won’t allow me to do so so have no idea where parcel is or when will b delivered and by who so quite disappointe... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased online and ordered home delivery but it was taking a while, customer support sorted it and collected in store same day. Store assistant gave me a call when it was ready as well.

Company replied

Rated 5 out of 5 stars

I was struggling with my Apple ID/Password and having difficulties to continue with business. The head office advised me to go to my local Select/apple store. Harry/Wayne were welcoming and did their... See more

Company replied

Rated 3 out of 5 stars
Verified

Especially ordered from Select as they claim to deliver the next day if the item is in stock which is in stock for my case. I ordered on Friday evening, so was expecting to receive on Tuesday.... See more

Company replied

Rated 5 out of 5 stars

I always have a great experience with Select. I work for Vivup, and they are always helpful, attentive, and go that extra mile to make everything smooth and easy. Highly recommend!

Company replied

Rated 5 out of 5 stars

I just bought an Ultra3 watch. Olly at the Truro branch did an exemplary job and walked me through each step from me walking in the door to the final purchase. Knowledgeable and able to pin down what... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience! My order was processed and delivered very quickly, and the customer support team responded promptly to all my questions. Everything went smoothly, and I’m extremely satisfied wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a problem about not having my order in stock and asked if I could change the store where my product was available. Customer service was really nice, helpful and fast solving my problem.

Company replied

Rated 5 out of 5 stars

Had an issue with IPad. So decided to go to this store as it official Apple Store. Alex was really nice and helpful and I didn’t expect that IPad would be back in less than 3 days. So I’m really satis... See more

Company replied

Rated 5 out of 5 stars

Today I got served by a lovely girl, Louise. She was so helpful and so patient with me even though I asked her about a 100 questions. She really made the experience of me buying my new phone amazing !... See more

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Rated 5 out of 5 stars

Steph the store manager couldn’t be more helpful when resolving the issue with my phone. Professional, pleasant and friendly. Would recommend this newly opened store at Merry Hill.

Company replied

Rated 5 out of 5 stars

Ishmael was very polite and helped us round the store. He helped compare devices for us and even showed features and how devices differentiate from eachother. I will 110% be back to the store and hope... See more

Company replied

Rated 5 out of 5 stars

This is a follow up from my last review. As arranged, I went to Select/Apple in Windsor. The staff was welcoming and helpful. He was patient and completed the job successfully. This store seems to ha... See more

Company replied

Rated 5 out of 5 stars

Such an amazing experience getting my AirPods issue resolved within a day and efficiently. I am so happy with select Store and the staff there is amazing great service. Highly recommended. Order no... See more

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Rated 5 out of 5 stars
Verified

Very good service, the staff were really polite and helpful. Definitely would be a return customer as Apple gradually sucks me into their ecosystem.

Company replied

Rated 5 out of 5 stars

Really fast turn around had it done an hour early, screen replacement seems great. Alex my technician was great.

Company replied

Rated 5 out of 5 stars

steph was so helpful, she gave me advice and set up my new phone. she answered all of my concerns truthfully and i can only thank her for this. A highly rated member of the team

Company replied

Rated 5 out of 5 stars
Verified

I got the new iphone 17 pro max and I couldn't be happier, it took 2 weeks and 2 days to get it since the order date if I'm not wrong, it was expected to be longer but I'm very happy that it took less... See more

Company replied

Rated 5 out of 5 stars
Verified

I sent an email regarding my purchase and it was answered very quickly and my order has shipped today.

Company replied

Rated 5 out of 5 stars

Del,Remi and Kiran what a wonderful experience it has been 3 staff members have been so amazing excellent knowledge. Will be back again

Company replied

Rated 5 out of 5 stars
Verified

I accidentally chose the wrong color, but after I emailed them, they responded immediately and quickly updated the iPhone color for me and then shipped it.

Company replied

Rated 5 out of 5 stars
Verified

The only authorised apple store in Cork. Excellent service. Customer friendly staff. Prompt response.

Company replied

Rated 5 out of 5 stars
Verified

Niall was very good, perfect costumer service, I’m just sad about the delay with my order

Company replied

Rated 5 out of 5 stars

Great service with Ish and fitted my screen protector perfectly and got some nice cases for my phones

Company replied

Rated 5 out of 5 stars
Verified

Great service- bought a mac at 14:00 and had a pick up confirmation 3 hours later

Company replied

Rated 5 out of 5 stars

Young man called xavier was very helpful and knows how to deal with customers very polite

Company replied

Rated 4 out of 5 stars
Verified

All good but I did not received my wipe clot for macbook in my box. It was a bit disappointing because that was provided in the box.

Company replied

Rated 5 out of 5 stars

Daryll is so very knowledgeable. Thank you for clearly answering my query.

Company replied

Rated 5 out of 5 stars

Karina is very helpful and knowledgeable with Apple products. Excellent customer care.

Company replied

Rated 3 out of 5 stars
Verified

It's nice to go to select cork store. But for my online order, it took a while, 2 to 3 weeks. That's a long time.

Company replied

Rated 5 out of 5 stars
Verified

The item was delivered promptly. I had no chance to unpack it due busy time of year. Thank you for your service.

Company replied

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Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Repair Service
  5. Computer Service
  6. Computer Store

Written by the company

Select was born by a desire to inspire, educate and enable the wider community to discover the power and creativity of Apple technology. We believe every individual has the ability to do great things and that Apple products can help them realise their potential. We are Apple experts, deeply involved in the community at large. Select redefines Apple sales, service repairs and solutions for consumers, businesses and educational institutions. We are dedicated to delivering the best in-store and online experience, offering the complete Apple range along with carefully considered extras you didn’t know you needed. We’re passionate about education and want to help schools, universities and colleges transform by making learning a magical experience. We’re big on business, and whether you’re a fledgling start-up or a global enterprise, we get under the bonnet and help you find the most cost-effective solutions as you navigate through this ever-changing digital universe. Our network of over 30 locations across Ireland and UK are immersive discovery hubs that provide Apple expertise and support locally. We invest in over 10,000 training hours a year, and you’ll always find our talented crew on hand to help you get the most out of your Apple technology whether in person or at selectonline.com. We pride ourselves on our 100% commitment to providing incredible support, service repairs and learning, as well as ensuring all our customers, educational bodies and businesses get the most affordable solution. Great partnerships are built on trust and confidence, so we do everything we can to make sure you have only the best experience anytime you need us. Like Apple, Select is all about inspiration, and our mission is to help you discover it. Whatever stage of the Apple journey you’re at, Select is where you need to be.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I recently bought a new phone 17

I recently bought a new phone, and I am extremely disappointed with the overall service. The staff members were very rude and unhelpful throughout the process. The delivery was also very late, and customer service did not respond to any of my calls or provide any proper answers.

On top of that, I did not receive proper packaging for the Apple phone box, and I was not given my payment receipt, which is very unprofessional.

This has been a very frustrating and unpleasant experience. I kindly request you to look into this matter urgently and ensure that I receive my proper packaging and payment receipt as soon as possible.

November 26, 2025
Unprompted review
Select  logo

Reply from Select

Hello Sneha,
We have requested contact details from you just now through Trustpilot. If you could kindly supply we will be happy to look into this further.

Kind regards,

The Select CS Team

Rated 5 out of 5 stars
Verified

Excellent experience!

Excellent experience!
My order was processed and delivered very quickly, and the customer support team responded promptly to all my questions. Everything went smoothly, and I’m extremely satisfied with the service. Highly recommended!

December 4, 2025
Select  logo

Reply from Select

This is wonderful to read - thank you very much for taking the time to share your experience and we are delighted to get your order to you quickly.
We really appreciate your feedback.

Rated 1 out of 5 stars
Verified

Ordered a macbook and was told three…

Ordered a macbook and was told three days later that I would not get it for 2-3 weeks. No apology orreason

December 1, 2025
Select  logo

Reply from Select

Hello Graham,
Thank you for your review and our apologies for the delay to your order, this is due to a delay in our stock delivery.
We will ensure your order is dispatched as soon as possible and we hope this has not caused you too much inconvenience.

Rated 5 out of 5 stars
Verified

I accidentally chose the wrong color

I accidentally chose the wrong color, but after I emailed them, they responded immediately and quickly updated the iPhone color for me and then shipped it.

November 30, 2025
Select  logo

Reply from Select

Hello,
Thank you so much for your 5*review! We're delighted to hear you had such a great experience and to get your order to you promptly.
we hope you enjoy your purchase.

Rated 1 out of 5 stars
Verified

Didn’t receive my order yet

Didn’t receive my order yet. It says out of stock. Can’t believe top apple supplier is out of stock for new phones.
Also the support is sharing long timelines for restock and delivery.

November 30, 2025
Select  logo

Reply from Select

Hello Muhammad, thank you for your review.
We are currently waiting to receive stock of the model iPhone 17 on your order and we apologise for the lead time, this is due to stock delays in the supply chain.
Please be assured we will get your order to you just as soon as we can and please get in touch with our customer service team if we can be any further help.

Rated 5 out of 5 stars
Verified

The item was delivered promptly

The item was delivered promptly. I had no chance to unpack it due busy time of year. Thank you for your service.

November 26, 2025
Select  logo

Reply from Select

Delighted to get your order to you promptly and thank you for your review and rating.

Rated 1 out of 5 stars
Verified

I’m really disappointed with my…

I’m really disappointed with my experience. I placed an order for an iPhone worth €1,200 and didn’t receive any confirmation email, update, or basic communication. I had to chase the support team multiple times just to find out what was happening with my own order. For a purchase of this cost, the lack of clarity and slow responses made the whole process stressful and frustrating. Definitely not the level of service I expected.

November 29, 2025
Select  logo

Reply from Select

Hello Ethan,
Thank you for your review. We can see your order confirmation was sent to you and we have been responding to your enquiries. Our customer service team are available Monday to Friday and any emails sent over the weekend will be responded to as quickly as possible.
We are pleased to see your order has shipped and please let us know if we can be any further assistance.

Rated 1 out of 5 stars
Verified

Order was placed and waited for more…

Order was placed and waited for more than a week and still no responds from their end saying they have it issues placing order

November 26, 2025
Select  logo

Reply from Select

Hello Fayas,
Thank you for your review and we apologise for the issue with your order.
Our customer service team are assisting with the order and will ensure you receive an update as soon as possible.

Rated 5 out of 5 stars
Verified

Niall was very good

Niall was very good, perfect costumer service, I’m just sad about the delay with my order

November 28, 2025
Select  logo

Reply from Select

Hello Konrad,
Thank you for your review and rating, much appreciated.
We will get your order to you as soon as stock is available and please get in touch with our customer service team if we can be any further help.

Rated 5 out of 5 stars
Verified

Excellent

Excellent, friendly, knowledgeable staff. A pleasure to deal with.

November 28, 2025
Select  logo

Reply from Select

Thank you for your review and rating Orla, we really appreciate your feedback.

Rated 5 out of 5 stars
Verified

Great service- bought a mac at 14:00…

Great service- bought a mac at 14:00 and had a pick up confirmation 3 hours later

November 28, 2025
Select  logo

Reply from Select

Great to hear to order was ready promptly for you and thank you for taking the time to leave your review, much appreciated.

Rated 5 out of 5 stars

Daryll is knowledgeable

Daryll is so very knowledgeable. Thank you for clearly answering my query.

December 1, 2025
Unprompted review
Select  logo

Reply from Select

Delighted to receive this review for Darryl on our Technical Support service and please get back in touch if you require any further assistance.

Rated 3 out of 5 stars
Verified
Select  logo

Reply from Select

Hello Taha,
We have requested further information from you to understand and investigate any issues you have experiences with our current finance offer.

Regards,

The Select Team

Rated 5 out of 5 stars
Verified

Excellent service

The only authorised apple store in Cork. Excellent service. Customer friendly staff. Prompt response.

November 27, 2025
Select  logo

Reply from Select

Fantastic to hear! Thank you very much for your review and rating. Delighted to read.

Rated 5 out of 5 stars

The staff are great in this shop

The staff are great in the Truro shop, technically aware and knowledgeable, with the ability to convey their knowledge in simple and concise terms.
Jon was extremely patient and helpful, even fitted the screen protectors for us. Can’t fault these guys, thanks for your help and advice.

November 26, 2025
Unprompted review
Select  logo

Reply from Select

Hello David,
This is fantastic feedback for our team at Select Truro.
We are delighted to receive such a great review and to learn how consistently helpful the team are.
Thank you very much for taking the time to share your experience and we hope to see you in store again soon!

Regards,

The Select Team

Rated 2 out of 5 stars

not very customer friendly

ref swords pavillion shop. lets put it this way some people should not work with the public. The staff should be customer care trained or not work front of house. i work with the public myself and i found this experience unpleasant .

November 30, 2025
Unprompted review
Select  logo

Reply from Select

Hello Jenny,
Thank you for your review and we are very sorry to learn your experience was not as we would have expected. That we might make use of the feedback, would you mind sharing a little more detail to customerservice@selecttechgroup.com please? Namely, the date of your visit and more information on your visit so we can follow up. Thank you.

Regards,

The Select CS Team

Rated 5 out of 5 stars

Having recently bought a new iMac from…

Having recently bought a new iMac from the newly opened Merry Hill branch, the staff went above and beyond to help with transferring everything from our old computer to the new one. We can't thank West and Del enough for the time and effort they gave us, with West even coming to our house to help us. Thank you to all involved.

November 30, 2025
Unprompted review
Select  logo

Reply from Select

Hello Pat,
Thank you very much for taking the time to let us know about your recent visit to our new Merry hill store. We are delighted you received such brilliant support from the team and we will ensure this is passed on.

Rated 5 out of 5 stars

Karina was so good on assisting us and…

Karina was so good on assisting us and helping us through our questions. Thank you for your help.

November 30, 2025
Unprompted review
Select  logo

Reply from Select

Hello Keeya,
Thank you for taking the time to leave your review, this is great to hear and pleas pop back in if we can be any further help.

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