Just Eat Reviews 30,259

Shameless company. I cancelled an order within five minutes because just eat tried to charge me £45 for two medium domino’s cheese pizzas. Order was cancelled but they still took my money and refuse... See more

Order was incomplete. The driver came to deliver the grocery and said that another driver is coming with the rest of the stuff. However no one arrived. When we raised this with Just Eat, their respons... See more

It’s as bad as everyone has said. I’m just reaffirming. Do not use this company unless you want cold food delivered 2-3hrs late, with no way of cancelling, getting a refund or speaking to customer ser... See more

Food was order by me for staff lunch at work as appreciation for the hard work everyone had put in. Therefore when less than half the food arrive there was many disappointed faces as well as hungry be... See more

would give minus stars,ordered 4 meals saturday,hour later after driver had multiple drops arrived with 1 wrap meal that didnt order,refused take it back,3 hungry kids and £37 out pocket,they ask for... See more

Stop adding charges to the end of the order. Delivery expensive then added surcharges, before you know it additional £5 added to you order. Also stop adding a percentage to menu items, cheaper to orde... See more

Received an offer - Great! Ordered fron Co-op about just after 9pm with approx 30 mins expected delivery and driver assigned. Kept getting longer... When it started saying delivery after midnight I (p... See more

Declined a refund for missing items. I ordered 2 subs from Subway but only 1 was delivered. I requested a refund for the missing sub but it was declined with the message "We've looked into everythin... See more

Yet another company that's a victim of its own success. Customer service has continued to go down hill for years and now when dealing with order issues, like food missing and not being delivered. They... See more

Last time - issuing a chargeback to get my money back. Was sent the wrong food and got an email back saying “on this occasion were unable to help”. Ok, but your restaurant partner SENT THE WRONG F... See more

Despicable almost fraudulent customer service. Order didnt arrive, just eat said can only refund with photo evidence. Think responses were ai. No human could be so ignorant . Just eat should be ashame... See more

Absolute joke of a company, drivers sit at restaurants waiting for more order to come in while your food gets cold...over an hour for a mcdonald's I don't think so! Complain to customer service and... See more

Absolutely atrocious company. I ordered delivery on Sunday evening at 19:30. It finally arrived at 21:30 with no explanation or communication. There was no way to cancel the order without being fully... See more

I’ve decided to delete the app now as too many times the delivery has been delayed massively due to their drivers stealing our food. I know it’s probably a minority, but after speaking with many resta... See more

Complain about missing items and cold food this is the reply I got from just eat Thank you for contacting us about your recent order 657059492. We're sorry to hear you didn't have the great ex... See more

I used just eat for a lot of years but I will not be anymore. They do not care about customers receiving cold inedible food. I also was missing items on numerous occasions and they just ignore message... See more

This company has turned in to an absolute shambles! On many occasions items are missing or incorrect and when contacting customer service its always the same response "on this occasion there is noth... See more

If there was an 'arse clenchingly piss poor' option I would click it. We downloaded the app and went through the rigmarole of trying to place our first order but couldn't pay using google, microsoft,... See more

Just eat delivery driver stole our food for my mums 60th birthday celebration. My mum is a full time carer for her mum who is 98 years old so we are unable to go out for a meal and she wanted a McDona... See more

I received the wrong order when I logged this I was informed that as I had made several claims I would not receive a refund. Now given that the previous claims were in relation to items missing in pre... See more

This is the 3rd time just eat took my money and not delivered my food. Very pathetic service and no response from the customer service for 3 days. When responded sent a generic message stating that fo... See more

This company hires scum and refuses to do anything about the problems caused. Instead of delivering, drivers tend to drive close to the delivery destination, showing on GPS they are close, they then... See more

I never received my order and Just Eat are refusing to refund me as the order was apparently left in a safe place? Despite there not being ANY safe space in or around my building so this is a blatant... See more

Section 75 dispute raised. Ordered a meal, but received something entirely different. I immediately raised the issue with Just Eat, while my wife had to drive to the restaurant to collect a drive-thro... See more

Placed an Order over 2 Hours ago, keeps changing from 20 mins to 51 mins. Still no Delivery. This is not the only time no delivery. They Cancel the Delivery all the time. They should not take orders t... See more

Absolutely despicable service!!!! Refused to refund me for a missing item from my order last night, they only refunded 80p from an order worth over £30. I'll be looking to open a case with British tr... See more

A massive overdue delivery, over 1 hour late. Food was made and left on the side as no driver wanted to take on the delivery, the driver admitted this directly to me. Cold food seems to be ok with jus... See more

Order each week and generally have to ring up and check where our order is before the chip shop closes . Always have to wait longer than the time given- map showing the just eat person hardly ever wor... See more

Ordered food from the hot menu at Greggs. The time kept changing and getting later and later. It finally arrived 40 mins later than the time given. The delivery time is 6 mins away and when the food a... See more

Terrible customer service. Ordered some food and the delivery driver gave our food to someone else. The delivery driver called me, got the pin and handed the food to someone else (we ordered to a hote... See more

Given a £25 gift card . Very careful to remove the foil cover from code on reverse of card but it still lifted the digits aswell so made card defunct. Tried to get refund/replacement but to no avail... See more

Ordered hot food and a hot drink and both arrived stone cold. I was refunded £1.80 from an order of over £12. Not even close to being good enough, so from now on I will be using other delivery service... See more

Awful service. You order wait ages thinking it’s going to come and then cancelled. Prehaps you should stop wasting your money on Craig David advertising and more on actual staff and customer service!... See more

Store messed up my Just eat order. The receipt on the bag was correct but the content was completely different. Just eat stupid automated bot only refunded 9 pounds from the total of 13 charged on my... See more

Ordered food valued £33.83p at 5pm Saturday eventually arrived at 7pm stone cold and inedible. They offer £8.46p as compensation an insult to any reasonable person they need to be made bankrupt.

DO NOT USE THIS COMPANY. They are blatantly REFUSING every form of refund whatsoever. It doesn't matter if your item didn't come or was damaged or was wrong item or cold or open and e... See more

If I could give a minus number I would. I ordered food from a local restaurant & when it arrived there was one meal dish missing. I immediately rang the Restaurant and they told me I had to go through... See more

Contacted customer services as i was missing items from my order. I was told I would not be compensated as I have recently complained about other issues. Absolute joke

Ordered from KFC They said 15-30 minutes. Then after 30 minutes it said preparing order 10 min, waited all tye way till it got to 1 min the it went back up to 10 mins 3 times. Eventually cancelled... See more

Just Eat uk have literally no customer service. If there is a problem you can't contact anyone. You can't cancel your order. They just tell you to be patient. I am currently at 90 minutes of waiting f... See more

Disgusting customer service no refund on two orders. One £40 worth of food delivered cold. No refund and the other wrong food delivered but just supposed to eat it anyway. Customer service agents are... See more

I ordered some groceries and two items were wrong. I contacted them within twenty minutes and they have refused to give me a refund with no explanation

Customer service is awful - they provide copy and pasted replies that do not relate to the original question. When you ask for clarifying information, they close the support ticket. No empathy show... See more

Myself and my partner have been ordering with just eat since it started in our local area. We've had our ups and downs but never had a huge problem before. Well, we ordered our usual takeaway bu... See more

Order notes were not followed. Food arrived before the scheduled time and arrived cold. When I contacted customer support they did not do anything to resolve the issue

How is this fair? Just eat or con artists you order an item for a kitten and they give you adult food you’re stuck with that for like a year they won’t offer you a refund. They won’t offer you an exch... See more

If I could give 0 I would. Disgraceful customer service. Our order didn't arrive and they said they would get back to us in 2 days with an outcome. What's the point of that when we needed the food TO... See more

ORDER NEVER ARRIVED : I’ve been at home waiting for my door bell to ring to receive order and nothing happened but just eat says delivery complete without even providing any order PIN code to dispatch... See more

I ordered seafood dishes via Just Eat from Turtle Bay Walthamstow but received completely different food, non-halal meat dishes, which I cannot eat. I sent photos, receipts and full proof, yet Ju... See more

Just rubbish! Sounds a better brand name for this company! I just got my special life event ruined when my order arrived with half the food containers missing and the other half was upside down mix... See more