KRCS Opiniones 539

Great value: no loss of options as compared to ordering direct from the manufacturer, and at reduced cost! Was kept up to date on order status throughout the order process, with a helpful follow up on the morning of delivery.
I’ll certainly be using them again for my next purchase!

Were very helpful when I had issues paying using the website. Took a little while to deliver the computer but no issues.

Recently had a bad delivery experience with a large retailer when ordering a new Apple phone - no name as they suffered enough from the loss of a sale.

Now, I must admit, I had read some negative reviews about KRCS but as they are local I thought I would give them a chance and I have to say my experience was really positive.

The assistants greeted me when I walked in and when I gave them my reservation number they took me straight to the main desk and I had a nice interaction with the chap behind the desk and my purchase was handled very efficiently and courteously. A nice thing as well is that they did not try and push other services or products. I didn't feel pressured and was very pleased with the service.

Personally I think they were first class and will, most definitely, use the Hull store for my future Apple needs.

We recently purchased a Mac Studio Max from krcs and we enjoyed a terrific experience throughout - a good deal in the first instance, followed by regular updates throughout the ordering, build and delivery processes. Very happy to recommend this company.

Great shopping quick delivery, Thanks

Very reliable and trust worthy. The quickest delivery I’ve ever seen in this country

We needed to separate and set up new Apple accounts and resolve an outlook email problem.
We were offered a booking next day and the issues were resolved in less than 30 minutes. We’d spent hours reading and watching videos to no avail but Johnny sorted it perfectly and with a smile, thank you!!!

Went into the Nottingham branch today, fantastic service from Johnny who solved an email problem with my phone in a few minutes. Very grateful for his help and support

Hassle-free purchase. I had pre-ordered the iPhone 16e and received it on the release day at a slightly lower price than the official one.

24.10.2024 AVOID SCAMMERS!!! If I could I would put less than 1 star. It was extremely outrageous that when I came with my phone that had an issue with the motherboard(as I found out later from professionals) and was completely off. They forced me to pay 29£ to connect the phone to iTunes, to try to reset it. I’ve said that I’ve done it at home myself and it didn’t help, but they said they not going to take it for diagnostics with further actions. After 45 minutes of being with no phone and no chance to connect to anyone to seek advice they came out with the iTunes didn’t help, which I already knew because I’ve done it at home myself. And they said they checked my phone’s serial number and the warranty is expired which wasn’t true because I had warranty till 6 of December. They used the situation that I’m have no phone to go to Apple account to show that the warranty is still valid, stressed and crying and try to sell their repair service for 580 £ which I obviously refused to do because they had to do it for free. Because of panicking because I need my phone for work which I had next day, in this situation and thinking maybe they are right about warranty I didn’t call Apple customer support straight away and went to local repair shop and they said they can’t repair it spend another 20£ for diagnostics, after to another (another 15) and they didn’t, after I borrowed phone of my friend, and started to look for any option to fix it because I couldn’t afford a new phone, fully convinced by manager there that my Apple warranty been expired, because you trust people who claim they are managers in such a “highly trusted” company, I’ve post my phone to other repair shop in Birmingham(and it’s another expenses) and they couldn’t fix it and posted it back, after all my research and two weeks of stress and not able to live my life I eventually find a repair shop in London with the actual professionals and as soon as I got in touch with them explaining my issue they said they will try to fix it and I posted it there because it was no fix no pay so I had nothing to loose, so the next day they said they running diagnostic and less likely they would fix it but they will try and guess what and I gave up and bought a new phone (another 1400£ on the finance because like I’ve mentioned earlier I couldn’t afford it and already spent loads because of KRCS) and the day after they messaged me saying they fixed it and guess what? They asked me why I didn’t go though Apple care because my phone still on a warranty!!!!! But I ended up paying 200£ (plus posting expenses) too for service which I did because people done the job properly NOT LIKE KRCS!!
I’ve learned my very expensive lesson with KRCS. 0 customer service, imposed on me the 29£ service of connecting phone to iTunes (that you can do from home for FREE), lied about warranty to make you buy their 580 £ service, made me panic and not even calling Apple for help because of their lies. And I ended up buying new phone still, plus all the expenses before with diagnostics, posting, repair. IT IS DISGUSTING! And that’s the authorised and certified Apple service in Nottingham for you!
PS when I was trying to call their head office as I been advised from Apple customer care they keeping you on a line for 16 minutes and not even bothered to answer the calls.

This was my second visit to KRCS Derby store and seeing Luke. The first time I had an issue with my cellular on my iPhone 15 and Luke was amazing to get this sorted for me with it needing to go back to Apple, 2 days later I had my phone back. However, Wednesday (5.2.25) I was experiencing screen problems and issues when touching my screen. When I took it to Luke on the Friday, he knew exactly what the problem was and reassured me he would be able to sort it, if not there would be a backup plan. When going in today (8.2.25) within an hour my phone was ready to collect after having my screen adjusted thanks to Luke! The team were welcoming and friendly. Any issues with apple products, I highly recommend this store!

This is my 3rd Mac purchase from KRCS and it went as smoothly as the previous 2. Great price and quick delivery.

This is the sixth time I have used KRCS. Their service has always been first class. In the past they have fielded phone calls and queries with professionalism and courtesy. This item was ordered yesterday afternoon and arrived at 10:30 this morning. No hesitation on recommending them

great service!
Extremely fast delivery, my laptop arrived before I had even finished making breakfast!

Went in to buy an Apple Pencil for my IPad Pro 12.9inch (6th gen). Fair should have done research first, but they told me the Apple Pencil pro was compatible - which was the most expensive £129 in store. Which I brought, and once I got home it did not connect. I told the man three times. Is it compatible. He said yes for the 13”. Had to correct him three times, that it was the 12.9. Still continued to tell me it was compatible guess it wasn’t. When I returned to the store he said that it must be a problem with my iPad, which upon my research it wasn’t and asked for a refund. He then told me that the 2nd gen Apple Pencil was compatible. 1 month later I’m finally buying it and it’s not compatible. The Apple Pencil gen usb is. £79.
May have just been this one employee, but I’ve been countless times and been disappointed countless times.

I bought an iPad at the beginning of 2025. KRCS processed the transaction and delivered the iPad next working day. As ever - I have bought Apple products from them previously - they have been excellent.

We used to use KRCS exclusively for Apple kit, but recently there have been issues.

I needed some Airpods for my son, so I called into the Victoria Centre store and spoke to a young man. He advised me that the only safe place to buy Airpods was KRCS and that he had even seen fakes sold by John Lewis. I rather think John Lewis would take issue with that!

Despite the obvious BS, I bought the Airpods and gifted them to my son, who took them back to University with him.

From day one they weren't right, losing charge very quickly. So when he returned for Christmas, about a month later, I went with him to KRCS in Nottingham where by chance we spoke to the same member of staff who'd sold them to me. He said KRCS would like the chance to repair them. We agreed. He then said that we couldn't actually leave them for repair, we'd need to book them in.

It turned out that there were no appointments available to book. However, eventually one popped up shortly before my son was due to return to university. We booked it.

My son turned up at the appointed time, to be told that in fact KRCS would not repair them immediately, it would be the following week. KRCS had insisted on an appointment just to deliver the Airpods to their shop! The journey is sixteen miles round trip away from home, with attendant parking charges.

When completed, KRCS refused to post out the repaired Airpods to my son, who was by now back at university. So I called head office and they said they would send them for £20, if my son would like to send payment. Otherwise we must collect them from store. Because my son was back at uni, this would entail a sixteen-mile round trip for me, to collect them. I would then need to post them to my son at uni at my expense. KRCS then unhelpfully added that, even if we did have them posted, they wouldn't be sent out until the following week.

I asked to speak to the person who could agree to send out the Airpods promptly. He wasn't available and would not respond to emails, I was told.

On the basis that KRCS were apparently trying to make things as difficult as possible, and not adhering to their obligations in respect of paying carriage costs for warranty items, I have rejected the Airpods. Once again there has been no response from KRCS and no refund. I have received no answer to an emailed complaint.

I bought some replacement Airpods from Apple, which arrived with my son within twelve hours, and have I have passed the KRCS issue to our card provider for a charge-back.

KRCS used to be okay, albeit that there was always the slight sense that they were doing you a favour by selling things to you. But they seem to have been consumed by their own self-importance.

My advice is to buy elsewhere. Argos is unglamorous but always seems to do the right thing, Amazon is good and John Lewis are more customer focused when selling Apple products. They don't make life difficult when things go wrong. Just make sure the products are genuine. ;-)

Helpful and polite advice given in store and by email. Delivery arrived on time as advised in advance.

Excellent service, very good knowledge of the products and incredibly fast delivery. I wanted a mini iPad which other suppliers did not have in stock. On entering the store I was seen immediately and the order was placed and paid for. The delivery was the next morning and thanks to the advice given in setting it up I am now writing this review on my new mini iPad after less than 24 hours. Can’t fault it! Brilliant!

Emailed the Derby branch for advice on trade in against a new Macbook. No response so obviously didn't want my business!