Rileyriver Reviews 144

I would give this ZERO stars! I never received my shoes that I paid for. I used my office as a delivery address. Apparently, the shipping carrier they used left the shoes outside of my high rise office building during the weekend when the office building was closed. WHO DOES THAT??!!!!

Beware : these shoes come from China and are not genuine leather and smell like chemicals. I got stuck with a pair and I took them to a shoe repair place to ask about dyeing them, since the color was not as pictured and they said that the quality was so poor that they wouldn’t dye them. Good luck trying to return them… it will cost a fortune to send back to China.

They sent me a size of shoes too small for my feet and also the strap buckles do not work, they are defective. I tried contacting them by email, website, phone the very next day but so far it has been already three days and they have not got back to me. I am worried since the website states returns are accepted only upto 14 days from date of delivery and considering this company is in China.....

Love the color, comfort and overall look of the shoe!!

Calidad pésima, producto sin etiquetas ni composición , tallas inexactas , seguramente fabricado en China pero a un precio desorbitado para la poca calidad. UN TIMO

The shoes fit wonderfully. True to size and the heel height is fabulous. I loved them from the moment I put them on

I ordered the Orella mules. The buckles on this pair of Mary Jane-style shoes are decorative only--meaning, the strap buckles aren't actually attached to the shoe. Consequently, the shoes are UNSAFE because the strap slips out of the buckle and can cause one to trip, fall, etc. Rileyriver offered a refund of 30% for the DEFECTIVE shoes--"as a gesture of goodwill," they said! When I refused that ridiculous 30% refund, they offered to exchange the item with other items of my choice. The 2 sweaters I ordered in exchange arrived but DON'T look anything like the photos on their website. Wrong colors. Horrible quality. I can't even sell them on eBay because they have no labels. STAY FAR AWAY from this company. I know their photos are tempting--but I'd hate to see this RIPOFF happen to anyone else. WASTE OF $117 for items that DON'T WORK!

Despite repeated attempts to get the company to respond via emails and phone calls, I have yet to hear back from them despite waiting for over 20 days.

I’ve been trying to get response from them so I can return the shoes that arrived and are the wrong size.

Their customer service is lacking and by the looks of the number of one star reviews, I’m not the only one that Is Having this experience with the company.

I would love to have them respond to me so I can get these shoes back to them and my refund.

The shoes are beautiful, worth the wait. I bought 3 pair. Don’t order though if you need them quickly, 4-6 weeks delivery time.
My only concern is they squeak when I walk, but I’m hoping that will stop once They mold to my feet.

They sent wrong items three times. And now they are requesting me to return all three wrong items out of my pocket. I don't know what kind of business they are running. Certainly not a functioning shoe-selling business.

Super nice, chic and comfortable

Easy to purchase. However delivery took longer than expected. I like the quality but expected the shoes to arrive in at least a dust bag, not just wrapped in bubble wrap

Very disappointed in this company. I tried to return a pair of unworn shoes, still in their original packaging, only to be told I could either keep them for a 30% refund, exchange them, or accept store credit. Their website promises a full refund within 30 days — and I’m well within that timeframe. They are refusing to honor their own return policy, which feels dishonest and shady. Buyers beware.

Shoes are so comfortable and beautiful. Customer service was very responsive

I love my shoes! They are beautiful and unique.

This company’s customer service is exceptional, I had a problem with sizing and they have been wonderful! Also the quality of the shoes is exceptional!

I own 3 pair! They are beautiful and stylish and are just what I wanted. The leather colors are rich and smooth. I am a 7.5 and these are true to size for a normal width foot. If you have a wide foot, these are probably not for you.
The delivery wait is a process as these come from China. Be patient and be assured they will arrive!
I reached out to “Justin” on my first order and he responded right away.
This is a legit business in my view with some kinks to overcome. They can improve on specifics to the products description.. i.e original leather, made in China, size fits a size smaller..because these are made in China expect delivery delays etc. They are transparent with regard to sizing in case you order a size in the US and you receive a Euro size
I’m a very happy customer because I’m in the business of fashion wholesale and retail here in the states. I know what to expect and have ordered and worked
with like companies.
Their marketing is beautiful and the shoes live up to this. Will definitely order again!

Would like to return one pair and I can’t find instructions to do so

Fast delivery, perfect packaging and great quality
Everything overall was spot on
Thank you

So I ordered two pair of flats - the shoes came from somewhere far I guess and mailed without proper packaging!!!! I suppose they thought they would save money by sending my 2 pair of shoes just wrapped in some type foam. The first pair arrived with smashed back heel area and due to this - shape was off. The other pair the front was smashed from the trip. These shoes were not cheap and I’m disturbed they were too cheap to just send them on in the shoe box. Over $100 each pair. I will try them on again but the one with the smashed heel area fits awkward. The other one with smashed front may get ok with wear.
Silly. Just mail the shoes in the box !!!
Can’t order anything else based on this trifling procedure.