Holiday Extras Reviews 48,792

I hadn’t received my confirmation email and was unable to find my booking details despite having a booking reference. I explained my problem to Alyce and once I’d given her a few particulars she was a... See more

As it was our first time using the long stay car park we were unsure about it. Took us no more than 5 mins to find a parking space but lots of car parks said full. It was great that each car park ha... See more

Drove straight in, vehicle registration recognised and barrier went up, found a space quickly and was soon in the airport lounge. Coming back was exactly the same experience, and on the road home in n... See more

Booking was excellent and easy and was a big saving on all other options for us to get to and from the airport. My only concern is with the app. On one screen it says that payment has been made succe... See more

Although Holiday Extras offer reasonably priced car rental. Our experience has been, although our contract was with them they take no responsibility if you have an issue. They arranged a car rental th... See more

Jet parks Ringway does the job for us, and we’ve used it a few times. Buses to terminals are frequent and drivers are helpful & polite. Only downside is there are no staff on site, so you just have... See more

Excellent! I made an error whilst booking and couldnt amend through my booking. Used the chat function and the autobot quickly connected me to an advisor who VERY quickly (within a couple of minutes)... See more

The chat help on holiday extras is always good in my experience. I’m older and have some difficulties with digital stuff and today I was helped by a human not a robot and care and helpfulness was show... See more

Had a couple of simple issues with double bookings and vouchers- the team helped me sort this out super quick!. We always book our prior holiday hotel and parking with “ holiday extras”

I had a problem completing a booking after payment had been accepted and so used the online chat to get help. I was connected within minutes and the problem sorted, including receipt of my confirmatio... See more

We were met, as we had requested, at the Terminal 3 'Meet and Greet' carpark, 2 pleasant guys, one of whom took our luggage on a trolley and one who had brought a wheelchair as needed for my wife. T... See more

No information where vehicle was parked upon return spent a lot of time walking around in circles trying to locate. Once vehicle was located looked like had been on a rally course. Will think twice... See more

It was great to get a discount for parking at our local airport. Booking was easy as was arriving and departing at the car park - no tickets needed just drive out as our car was recognised. We have a... See more

Car park was fine, bus driver on return more than good. Very pleasant and helpful to passengers. What was NOT good was any signage outside Terminal 2. Very poor. If you miss small sign on column becau... See more

Simple quick and efficient booking in and entry to the terminal. Should have read the key receipt to allow me to go to the correct key pickup point. With all the development it was a bit a challen... See more

Was on live chat with Sunil, query regarding using a voucher from cancelling and rebooking a parking space. Wondered where the difference was as the new price was over £11 cheaper. Sunil explained the... See more

I made an incorrect date at a hotel through them. Then I realised I’d done it wrong. I immediately contacted Holiday Extras through a chat and wow!! It worked amazing!! The gentleman I chatted with wa... See more

Simple, quick and easy drop off and collection. The staff were quick & efficient, if not overly friendly. Vehicle return in same condition as dropped off with only an extra 5 miles on the clock... See more

The driver was an absolute gem. Because of our late flight, he stopped at a mini market along our journey so we could pick up essentials to put us on until the next day. He also made sure that we cou... See more

I needed to change car details at 2 days before the booking. I expected this to be problematic, but it was very easy. I also confirmed with on line chat which was very efficient and helpful.

Transfer was on time but a little too early for our flight as we arrived at airport 3 1/4 hours before our flight home which meant a lot of hanging around to wait for checkin to open.

Generally good Shame that I couldn’t have corrected the error on my booking online, however although a little slow, the chat function and the people behind it sorted it for me.

Work as a travel agent and organise a lot of airport hotel and parking for clients! Holiday Extras always helps and easy to use. And if any queries, easy to reach to and speak to.

Reception needs a bit of work picking keys up felt like it was a bit of a chore for the person on the desk but apart from that great.

Great parking which was smooth both ways; even when we ran a bit over our end time due to a flight delay. Very easy, ten minute, transfer and absolutely no problems. I would highly recommend this park... See more

Very easy to find and quick transfer to the airport and hotel. On return we didn’t have to wait long for the transfer back to the car park. The hotel was ideally situated just a few minutes walk from... See more

We have used this service before, this time there were no problems or delays on arrival and again when we arrived back from our holiday

We have used the Cambridge for many years, except of course during the renovations. The rooms are excellent for an overnight stay and the parking/ transfers went very smoothly.

Adnan respected that I was frustrated and I needed some guidance. He was quick and clear, with a prompt email to clear all up with new updates to booking.

I tried to book a hotel and parking before my holiday and payment was taken and I got a booking reference on the page, but when I tried up put in my travel and vehicle details to get the booking confi... See more

Despite the fact that I hate 'live chat' - I'd much rather talk to someone - hence only 4 stars, Michael was able to sort out my problem with minimal fuss. Thank you so much!

App kept nagging me to book a car park space, despite the fact that they only knew I was travelling because I’d already BOOKED a space 🙄

Very easy to book,good value for money,kept me well informed of my journey and stay definitely use this service again

It wasn’t great at first I ended up with a double booking but i quickly jumped on the chat and managed to arrange a refund. The chat host was very quick and could see what had happened and amended it... See more

Needed confirmation for my parking, spoke to Michael who was very helpful, sorted my booking out straight away , very grateful for his help …

easy to find and park plenty of spaces and resonable price only down side are the toilets need alot of improving

Booking and directions all very straight forward entry and exit no problem Pickk up and drop off excellent

The communication with Holiday Extras was very easy and resolved any issues I had. Thank you Crystal for your help. Highly recommend

Easy & quick to make a booking, I had one query which I wanted to check on. It was very easy to make contact & my question was answered very quickly & in a very polite & friendly manner.

The system seem to playing up today so had to get confirmation etc from the chat line and they very helpful

Quick to answer the phone and the person I spoke to was polite, helpful and sorted my issue out quickly. What more could you ask for?

Booking system charged me twice for airport parking. So I then had to go through the online chart to get a refund.

Had a problem with a booking but it was resolved by a helpful guy called Kevin over the chat function. Thanks

Well organised, would be good to have note of where to get bus from on return journey

Really helpful staff member led me in the right direction and sorted my issues quickly

Had a wee query today and online chat sorted it out swiftly and to my satisfaction 😁

Used this company last year and had to add an extra symptom but no extra charge....amazing !!!!

Great online chat to get help which unlike most other companies works very well.

Absolutely perfect in every way, so convenient, easy to find a parking space and simple to follow instructions. Right outside the door was such a bonus after a long flight.

I had a simple query about a refund of a duplicate booking and it was sorted out within minutes with no argument