I am a client of strato. I tried to get a faster website because this website is the Slowest website known to humanity.. when I noticed it did not help or read: it was not possible to make the website... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Easy to create a nice wordpress site. But don't expect any response from customer service on any questions.
Invited
Correct, friendly, and fast assist to my questions/problems.
Ending the contract was no big hassle.
STRATO is a platform to set up and build your website(s) and has a workable web interface to do so. The friendly helpdesk (in your language) is reachable by phone or email and your questions are qui... See more
Company replied
There have been several hickups in the past with Strato. Today I found out that domain names that I requested to be moved to another contract are still generating invoices, because of the contracts no... See more
Cheap hosting but you get what you pay for. Their customer service is bad, or better said, simply unavailable. I quit my hosting months ago and got an e-mail about some unpaid invoices. Paying was... See more
Invited
Hello,！ I need to open a website about the products that travelers love, I have been working in this field for more than 20 years, I have also received systematic work in Six Sigma in Germany for mo... See more
Could not change DNS to my own host servers. Everything else seemed to work, although I was quite unfamiliar with the control panel after previously using Hostgator for about 12 years. My customer num... See more
It was such a smooth process. Their site is easy to navigate even for a novice like me. I took me about 10 minutes to complete my transaction with them.
Company replied
Got the right information regarding my question and helped me even further to resolve the issue
Company replied
All working perfect. All product in packet working without any problems, easy configure, after apply any changes - direct working.
Company replied
I am customer with Strato since several years now. I have multiple domains hosted here, in different configurations. Prices are very friendly. As is the servicedesk. Highly recommended.
Cheap, Smoth and easy so far. I don't know if there is an english version because it would be heIpfull. Its a good exercise because I want to learn the dutch language.
Systems where available before the delivery time. And everything is working correct, as well the instructions how you setup the environment.
I am mail-domain customer since 2008 and Hydrive customer since 2015. The service has never been down, works as expected, invoicing and support is excellent.
Company replied
They have been extremely helpful. Super service at an excellent price.
Company replied
Really good website builder and domain too easy to use i recommend it
Company replied
Quick and personal! Like how a business should be running! Hope this stays for as long as I'm a client with them. 10/10
Great value for money, friendly and competent service via phone and e-mail.
quick contact and solution was clear within minutes
Company replied
quality of the help was good, everything arranged.
It is pretty strieghtforward and cheap to use
Friendly service via phone
Company replied
The best! Most complete domainsite.
The website is working pretty nice.
Invited
The setup is easy and straightforward
Invited
Perfect platform for sure
Kamenie is een kanjer! 🤩
Ftp access problem werd direct opgelost
Slow performance .. What is going on? (8oct2020) Slow wordpress.. permalinks give web.config notifications? Updates in wordpress getting 500 errors, cannot install plugins. Wordpress installed w... See more
Company replied
Verified
I have been happy with Strato since years, but since end of May one of my Linux VPS is terrible slow (unusable most time of the day/night). Strato admits the problems and tells me they are working o... See more
Company replied
Affordable and convenient. Easy interface. Relatively quick setup. Downside: would be great to have usernames/emails for login rather than contract numbers. Sometimes upselling approach is a bit aggre... See more
It tooks them 6 hours to set up a VPS.. And they gave me plesk with 10 domains license while on site says that i will get 100 domains license. Also they has a lot of limitation like no adult li... See more
Top service ;)
Company replied
A lot of patience
Company replied
User friendly, efficient, beautiful design
Invited
Starto is awesome. Keep it up
Company replied
Support help me a lot
Punctual handling of my questions.
Invited
Great use. Easy to use and safe.
Company replied
Invited
Very good you have to try!
Good problem diagnosis.
Good customer service.
Perfect service
Fast response and resolve. Nice contact.
Company details
About STRATO Nederland
Written by the company
Heb je een concreet probleem waarbij je onze hulp nodig hebt?
Neem dan contact met ons op! Dit kan op Facebook, Twitter, via de pagina hulp & contact of telefonisch via 020 - 703 82 32.
Het team van STRATO helpt staat voor je klaar!
STRATO is de betrouwbare webhoster voor iedereen die online succesvol wil zijn. Bij STRATO is webhosting fair en eenvoudig – zonder overbodige extra’s en tegen de beste prijs. Het productportfolio reikt van domeinnaam, e-mail, website en servers tot online marketingtools en de populaire cloud storage HiDrive. Naast het uitgebreide productaanbod profiteren klanten van flexibele contractlooptijden, een 30 dagen geld-terug-garantie en een bekroonde klantenservice.
STRATO is sinds zijn oprichting in 1997 uitgegroeid tot een van de grootste hostingaanbieders in Europa en beheert ruim 4 miljoen domeinnamen voor meer dan 2 miljoen klanten. STRATO heeft circa 500 medewerkers en twee ISO-gecertificeerde datacenters in Berlijn en Karlsruhe, met meer dan 100.000 fysieke en virtuele servers. STRATO AG is onderdeel van de beursgenoteerde IONOS Group SE.
Contact info
Strawinskylaan 3051, 1077 ZX, Amsterdam, Netherlands
- 020-7038232
- trustpilot@strato.nl
- strato.nl
3.5
Average
5K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
Invited
Best strato is top
28 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My website takes too long to load
My website takes too long to load. Even logging in to update my page takes 2 to 3 minutes and moving from page t page takes the same amount of time or more. The customer service rep advised that they had refreshed my site settings but because I was on a shared server they could not see what the problem was. I have been with Strato for about 3 years now and never had a problem but sadly I have to start looking for another service provider. Getting client's complaints that my site just isn't working is hurting my business. This just is not working for me anymore.
22 May 2024
Unprompted review
Reply from STRATO Nederland
Dear Trebor,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you've been experiencing with your website's loading times.
We acknowledge the frustration caused by slow website performance, especially when it affects your ability to manage your site and meet your clients' needs. While our customer service representative attempted to assist by refreshing your site settings, it's clear that more needs to be done.
Since you're on a shared server, various factors could contribute to the problem, such as server load, web traffic or other accounts impacting performance. Unfortunately, https://pagespeed.web.dev/ wasn't able to perform the speed test for your website. It might be that video and audio content slow your website down. You might want to consider different hosting options like VPS.
Your loyalty over the past three years is greatly appreciated, and we sincerely hope to restore your confidence in our services.
Kind regards,
STRATO team
Cancelation issues
Signed up for a website ecommerce site. Found that it was very limited and could not offer the functionality I needed, spoke tk their support and they agreed. Canceled all packages. Now suddenly I still get billed ? Can't seriously expect me to pay for a service that we discussed is not usable.
11 May 2024
Unprompted review
Reply from STRATO Nederland
Dear David,
Thank you for sharing your experience with us. We're very sorry to hear that our Webshop Now did not meet your expectations.
Our goal is to make the cancellation process as smooth as possible, and we regret any confusion or inconvenience you’ve experienced regarding the billing.
Please note, as per our contract terms, there is typically a 12-month commitment period that customers agree to upon signup, unless you cancel the contract within 30 days. While we understand your frustration, we are obligated to follow these terms unless specified otherwise in our agreement.
We appreciate your understanding.
Kind regards,
STRATO team
I am trying as we speak to reach…
I am trying as we speak to reach someone from strato as i cannot log in to my professional email. I am
on the line with two phones. With one 1 hour and 15 minutes, another phone, 24 minutes. No one replies, no information how long will it take. After 1 hour and 15 minutes i get someone on the line who tells me the person who could help me is not in today. Really? And then the phone gets disconnected. I am flabbergasted. I cannot work as I lost password and no one can help me…
1 May 2024
Unprompted review
Reply from STRATO Nederland
Dear Pat,
Thanks for sharing your experience. We deeply regret the inconvenience you suffered. My colleagues sent you a temporary password last Thursday to restore access to your mail. If you have any questions, please feel free to contact us.
Kind regards,
STRATO team
Invited
Ooof
Ooof, where can I start. Beyond the fact that they don't have any support beyond 9-5 and only by phone (no ticketing, no email) - the UX of their site is dismally unclear and sad - and the main navigation changes depending on where you click. Information glitches to show up on screen for less than one second and disappears.
Beyond this, they sold me a domain that is taken. There was zero clarity provided anywhere and I had to call the number to find this out. I cancelled the moment I realised - but what a waste of time.
Anyone who thinks this is good service has really low expectations.
Just avoid. At all costs. Don't say you weren't warned.
26 April 2024
Unprompted review
Reply from STRATO Nederland
Dear Heather,
Thank you for sharing your feedback with us. We apologize for the negative experience you had with our services. We take customer feedback seriously and are constantly working to improve our processes.
We are sorry to hear about the domain issue you encountered. We strive to provide accurate information, and we regret any inconvenience caused. We will investigate this further to prevent similar situations in the future.
We appreciate you bringing these issues to our attention, and we are committed to delivering better service in the future. If you have any further feedback or concerns, please feel free to reach out to us.
Kind regards,
STRATO team
DO NOT PROVIDE PAYMENT DETAILS
I wanted to register a domain. The check upfront said it was available. After supplying payment details, and creating an account I was notified that the domain was unavailable and I had to pick another one.
This is a scam to make people register and provide payment details, only to not deliver on products. If the check were actually properly executed, and the domain was unavailable, I would have never created an account or given credit card details. These were gathered under false pretences.
10 April 2024
Unprompted review
Reply from STRATO Nederland
Dear customer,
We are sorry to hear that it was not possible to register the domain you requested.
In some cases, when the status of a domain has recently changed, our domain checker might not recognize the status of the domain correctly. This is unfortunately what happened.
We can assure you that this is not a scam. The order was cancelled and we did not charge your account. Of course we will not use your payment details for any other purpose.
Kind regards,
STRATO team
Bad services they keep sending…
Bad services they keep sending collecting companies to get paid. Even when i used the free trial you are stuck in a subscription for months even if you cancel the subscription they follow you and keep sending them.
28 March 2024
Unprompted review
Reply from STRATO Nederland
Dear reviewer,
We are sorry to hear about this experience.
If a contract has already been canceled (please check the cancellation date), of course we won't charge it anymore.
We would have liked to look further into this and provide you with a solution. Unfortunately, you didn't reply to our request for more information.
In this case, we kindly ask you to contact our customer service team at 020 - 703 82 32 (Mo-Fr between 9AM and 5PM) or via our contact form at: https://www.strato.nl/faq/help/mail.php?thema=158
We look forward to hearing from you.
Kind regards,
STRATO team
Keep Up The Good Work Strato.
Each time i have a question regarding my website on what to do and how to do it, they always help and guide me and it is very satisfying to know that they are always there to assist me whenever i needed any help.
12 March 2024
Unprompted review
Invited
Top Service !
24 March 2024
Invited
Disgusting service no online support hard to cancel
Disgusting service no online support
When you need to cancel you need to male investigation how to do it and spend a lot of time and energy
doesn't recommend this service first need to double check
I chose an email option it was no price highlighted and i thought that it free But NOPE
Thy will charge you extra money without sample cancelation option its mean that their services not fot human
22 March 2024
Reply from STRATO Nederland
Dear Orest,
Thank you for your review.
We regret to hear that there appears to be some confusion regarding an upgrade of your package and the costs.
We always communicate any additional costs clearly before making an order or product upgrade. However, if you regret a decision, we are more than happy to help you with a cancellation and a refund (where applicable).
Please contact our customer service team at 020 - 703 82 32 (Monday - Friday from 9 AM - 5 PM) or via our contact form: https://www.strato.nl/faq/help/mail.php?thema=158
We hope to hear from you so we can assist you further.
Kind regards,
STRATO team
Strato is a good choice
Strato is a good choice. When you make an account with them and purchase your domain, you are not left alone. They come back to you and offer you the support which might suit your needs the best.
Their offers are professional and price-competitive compared to the other suppliers.
22 March 2024
Unprompted review
Worthless
Completely worthless. Very bad website with inadequate settings. They make things difficult to continue using their services, such as their email service. Called customer support, which was rude, unpleasant, and unhelpful as soon as I mentioned wanting to use a different email provider than their own. Will cancel membership and never use again. Almost feels like fraud to me. Disgusting.
6 March 2024
Unprompted review
Reply from STRATO Nederland
Dear Simon,
Thanks for sharing your feedback. We're very sorry to hear about your negative experience. Providing a smooth and helpful service is our top priority, and it's disappointing to learn that we fell short in your case. Your feedback is valuable to us, and we will address the issues you've raised to improve our services and customer support. We apologize for the inconvenience and any frustration this may have caused you. If there's anything we can do to assist you further or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
Kind regards,
STRATO team
Unhelpful at all without considering…
Unhelpful at all without considering the value of customer. Un professional.
6 March 2024
Unprompted review
Reply from STRATO Nederland
Dear Ephrem,
Thank you for sharing your feedback with us. We apologize for any inconvenience or disappointment you experienced.
At STRATO, we strive to provide good customer service and we regret that we fell short of your expectations. Please know that your feedback is invaluable to us as we continuously work to improve our services and ensure the satisfaction of our customers.
In this case, it seems you requested information about connecting your subdomain to your VPS. Since this primarily concerns Plesk, we suggested contacting them or using their FAQ database. For example here: https://docs.plesk.com/nl-NL/obsidian/customer-guide/websites-en-domeinen/domeinen-en-dns/domeinen-toevoegen-en-verwijderen.65150/
Please feel free to reach out to us directly so that we can discuss this further and resolve any issues you may have encountered.
Kind regards,
STRATO team
Thanks for everything ❤️🙏
6 March 2024
Unprompted review
I had a problem with my package
I had a problem with my package. And tried to solve it more than 10 days talking to different customer support specialists, no one actually helped me. And then i called again and i spoke with miss kamenie. She was so professional, listened and helped me to solve my problem. Best Customer Service representative. She called me beck as promised and made sure that everything is resolved. She was very professionally. And I am very grateful for her help. So 5 star is not for Strato but more for her and the work she did.
4 March 2024
Unprompted review
worst ever in my career
I wasnt able to set NS record after 1 month of trying with support. Now they are pain in ass to transfer my domains. i have newer before been so disappointed
6 February 2024
Unprompted review
Reply from STRATO Nederland
Hello Reyhan,
Thanks for sharing your feedback. We're truly sorry to hear about your experience. We understand your frustration and we apologize for any inconvenience you've faced during the NS record setup process. We value your feedback and would like to assist you with transferring your domains smoothly. Please reach out to our support team if you need any further assistence moving your domains.
Kind regards,
STRATO team
Customer service sucks
Please put some more logical people at the customer service. There is this woman working and every time i get her on the phone i'm already annoyed by how slow she is. Think she is working at the wrong business sorry not sorry.
14 February 2024
Unprompted review
Reply from STRATO Nederland
Dear S.W.,
We are grateful for taking the time to provide your feedback on Trustpilot. Your insights are of great importance to us. We genuinely regret to hear that the quality of our customer service did not meet your expectations. Please rest assured that we take your feedback seriously and consider it an invaluable opportunity for us to enhance and refine our services. Your comments, along with all other feedback shared on Trustpilot and similar platforms, are instrumental in our ongoing commitment to continuous improvement and delivering the best possible experience to our valued customers.
Kind regards,
STRATO team
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