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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's politeness, knowledge, and efficiency in resolving issues. Consumers appreciate the speed and clarity of communication, particularly when addressing technical challenges. Many reviewers specifically commend the support team's ability to quickly identify and fix problems, sometimes within minutes, ensuring minimal disruption. People also value the staff's patience and willingness to provide detailed explanations, especially when assisting those with less technical expertise. The promptness of the service is a recurring theme, with many users noting the lack of delays when seeking assistance. While opinions on the website and contact methods are varied, the positive experiences with customer service and the overall service quality stand out.

Based on these reviews

Rated 5 out of 5 stars
Invited

I've been with Bluehost for decades. They have always proven to be the best out there whether a single website hosting or multiple. Sometimes people don't realize how Bluehost stands out until trying... See more

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Rated 5 out of 5 stars
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Rithwik is a fabulous and fantastic customer service provider! He was highly patient, listened carefully to me, investigated the issue thoroughly, and took care of the issues in one call! I wish I cou... See more

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Rated 5 out of 5 stars

5 Stars infact even better as the best rating- I will hit you back when I need your guidance, and your patience is deeply appreciated. I know people keep asking you queries and it is your job but taki... See more

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Rated 5 out of 5 stars

I was surprised to receive a welcome phone call from Johroe, following my joining Bluehost. He walked me through early administrative steps, questions I had, and directed me to video based learning si... See more

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Rated 5 out of 5 stars
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Bluehost Sales and Tech support have not let me down so far. Been with their hosting services for a number of years. Everyone I interacted with, on occasional basis, has been knowledgeable and courteo... See more

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Rated 5 out of 5 stars
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Log in issues: I had not accessed my account in several months and when I did my username and password appeared to be invalid. I tried multiple times to log in with my credentials but was eventually... See more

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Rated 5 out of 5 stars
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I previously had a domain with another hosting company as well as Bluehost. I did not like that company. They had a terrible interface and the help was really bad. I will stay with Bluehost because th... See more

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Rated 5 out of 5 stars
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I’ve been using Bluehost for my website, and overall their platform is easy to manage and reliable. The dashboard is clean, uptime is stable, and support is quick to respond. However, as a deve... See more

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Rated 5 out of 5 stars
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Website was down with an unknown critical error. They located the error was because of the WP theme, "Sydney," did an auto update earlier today. Support helped identify the error and restore the site... See more

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Rated 3 out of 5 stars
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I think the function of setting automatic renewal is very bad, which makes me deduct two more deductions by mistake.In the end, I could only get back the deduction once, which made me very sad.

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Rated 5 out of 5 stars
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I'm a small retail business owner running my own site, so when it started loading slowly, I was frustrated and stressed. Thankfully, Bluehost’s support team was super responsive and got things sorted... See more

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Rated 5 out of 5 stars
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I needed to cancel or make sure my subscription will not be renewed and needed assistance with it. The person assisting gave me quick and orderly advice to make sure I am not renewed. My cancellation... See more

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Rated 5 out of 5 stars
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Amruth went the extra mile in helping me with a very complex issue! It's difficult to find this kind of Customer Service and Live Chat Support nowadays when you can't just pick up the phone and call C... See more

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Rated 5 out of 5 stars
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My rep, Sashwin did an amazing job guiding me in switch my email from one provider to another. They made sure I was taken care of from beginning to end. By far the best experience I've had with their... See more

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Rated 5 out of 5 stars

I had a complete panic moment when my site crashed out due to plugin issues but Aniruddha Vasu fixed it up really quick. Glad to have Bluehost customer service and appreciate the help getting my site... See more

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Rated 5 out of 5 stars
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My Bluehost technical support person Nireeksha was friendly, patient and very helpful. She was able to rescue both my websites from the 'white screen of death' to return back online, and kept me infor... See more

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Rated 5 out of 5 stars
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Thank you Akshar for your help. You have such a good technical knowledge. Although AI can automate some tasks, AI cannot replace the human's skills. I am so grateful to receive help from a person.

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Rated 5 out of 5 stars

Ms. Shay was very professional and courteous in understanding my request for a Domain Connect process to my Squarespace website. She walked me through the process, and upon receiving the necessary inf... See more

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Rated 5 out of 5 stars
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I had an issue with email deliveries taking many hours to occur. I uses the chat an got one person who on seeing the issue directed me to another. They looked at it, showed me where I could have moni... See more

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Rated 5 out of 5 stars
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Suhail was SUPER HELPFUL!! He got straight to the problem I was having in deleting unwanted files and directories from my Wordpress website. Super-fast and courteous too. God bless ya brother! ; D... See more

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Rated 5 out of 5 stars

One aspect is how fast I get help when I call in. No delay. This is so unusual when calling any company and greatly appreciated! I called in to Bluehost because I was seriously worried about my disc... See more

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Rated 5 out of 5 stars
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This was the best customer support experience I've had in a very long time. Pearl Dsouza was so knowledgeable and knew exactly what to do to help me with my issue. I don't typically write reviews, but... See more

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Rated 4 out of 5 stars
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I was considering a domain transfer because the inability through the DNS settings/security to add/setup/configure a DS record. (also, DNSSEC). Reaching out support, was the solution and they knew ex... See more

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Rated 5 out of 5 stars
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Fast, knowledgeable, Patient I am so impressed with the customer service I received tonight at 11:00 PM. They answered promptly, took the time to explain everything and made sure I understood. Was... See more

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Rated 5 out of 5 stars
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FIrst of all I have no idea how all the web stuff works. Rithik took time to go over each item I had issues with and helped me through each step an 2 different host domain sites. He was patient and un... See more

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Rated 5 out of 5 stars
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Today was my first time using Bluehost. I was able to live chat with a real human representative, who was able to fully assist me, and answer all of my questions efficiently. I also appreciated that I... See more

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Rated 5 out of 5 stars

Tess did a very thorough job reading through our support request and the various steps that had been undertaken. Though our problem wasn't resolved quickly after the initial report, as a follow-up sup... See more

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Rated 5 out of 5 stars
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I had an issue with my website and reached out to the support team at Bluehost, and Megha from the team responded in a very short space of time. She resolved the problem quickly and efficiently. She w... See more

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Rated 5 out of 5 stars
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I was having difficulties upgrading our PHP version, and having it stick overnight. I contacted Bluehost support and Mahadev was able to help me within a couple minutes. Now my PHP is up-to-date with... See more

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Rated 5 out of 5 stars

John G was so helpful on my call today. He found very useful and cost effective options for my hosting and email. He was friendly and helpful and I greatly appreciated his help and support.

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Rated 5 out of 5 stars
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I had an issue with uploading plugins to my site and I was getting an error msg. Started a chat with an agent and It took the agent about 5 minutes to figure out the root cause and got it fixed in les... See more

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Rated 5 out of 5 stars
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The patience, understanding and explaining of the representatives I have worked with is outstanding. The cost out ways the hassle I have had with other companies that keep charging more and more to r... See more

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Rated 5 out of 5 stars
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Upon contacting Bluehost today, I was assisted by Jyothi. Jyothi was very polite, knowledgeable, professional and a joy to work with. My problem was taken care of swiftly. Bluehost offers a great s... See more

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Rated 5 out of 5 stars
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BlueHost simplifies the entire process, making it effortless and smooth. I had my first experience opening and even writing a blog, and it was as easy as one, two, and three. Thank you, Bluehost!

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Rated 5 out of 5 stars
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I always get the right type of support at BlueHost. Every time I chat or call, they take care of whatever the issue at hand. Over the years, I had to deal with other hosting providers... and I can't s... See more

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Rated 5 out of 5 stars
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Sagar was great and quick to help! The error I was experiencing was caused by me (usually the case), but he was kind and didn't make me feel dumb. He also helped me work around that issue so it woul... See more

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Rated 5 out of 5 stars
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The Bluehost chat representative helped me through a stubborn plugin issue. The rep was knowledgeable and quick. It was super helpful to have someone to chat with and work through the problem together... See more

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Rated 5 out of 5 stars
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The customer assistance has always been great! I love the fact that I can "talk" live with someone who can help me instead of relying on emails back and forth.

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Rated 5 out of 5 stars
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Shreeja was amazing, she understood what I wanted and was able to let me know in one short session. She was courteous and polite. I couldn't have asked for a nicer support technician

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Rated 5 out of 5 stars

Had a great experience with Neeraja Alladath Paramb tonight. Thanks so much for working through all of my requests tonight! You were great!

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Rated 5 out of 5 stars
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Great support today. The agent quickly activated my domain , initiated the WordPress install, and helped resolve a redirect issue. Communication was polite and efficient, and I was kept updated at eac... See more

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Rated 5 out of 5 stars
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My Bluehost person as right on target. Did everything I asked to streamline the website issues I had. All is good and I would definitely recomend them for future questions. Very pleased.

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Rated 5 out of 5 stars
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I have used blue host for both domain and hosting for over 20 years and they have always been great to deal with and competitive pricing.

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Rated 5 out of 5 stars
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I had the benefit of having S. Kayla up front helping me all the way... She was super. Thank you so much. If the rest of Bluehost is like her, I can look forward to 3 years of brilliant service.

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Rated 5 out of 5 stars
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The technical support was proficiently handled. The person was knowledgeable, courteous, and worked very fast. It was a pleasure working with BlueHost.

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Rated 5 out of 5 stars
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Amazing customer support Karthik Shetty helped me. He was knowledgeable and polite and helped me promptly with my issues.

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Rated 5 out of 5 stars
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Swathi worked with me for over 3 hours to restore my site after I accidentally deleted files necessary for my theme to function.

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Rated 5 out of 5 stars
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Anugrah was awesome, very kind, courteous and helpful.. had my website back up and running in minutes! Thank you Anugrah!!

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Rated 5 out of 5 stars
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I contacted Bluehost using their chat feature late and on a Friday night and had my issue resolved right away!

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Rated 5 out of 5 stars
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Support was casual. easy to talk with, and helped the best they could. with resolving it in the first converation. Thanks

Company replied

We perform checks on reviews


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. e-Commerce Solution Provider
  4. Software Company
  5. Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars

AI tool too good to be true.

I have not had the opportunity to test your hosing because your AI based creation tool did not work for me and now I am stuck and I do not want to pay additional fees to you for additional tools. Too good to be true, I guess shame on me for falling for it. Looking for someone in my community who knows Word Press.

14 August 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Peter,
That’s definitely not the experience we want anyone to have with the tool. It’s meant to make building and managing your site easier, not frustrating. We’d recommend reaching out to our support team, they can walk you through where things got stuck or share a few options to get you moving forward. You can connect with them through chat, social, or phone. Or if you’d prefer, share a few account details here and we can help facilitate support for you.

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

No Tech Support For Migration

I have maintained a blog for years on another site. The host site notified me in September that it would be closing down at the end of that month. I searched for another site where I could migrate and continue my blog. Based on recommendations I looked into Bluehost. In a chat I was assured that, for $150 the Bluehost tech team would migrate my old blog there. I bought a name and paid the cost of migration. I received a form to complete to give the tech team access to my existing blog. I submitted that. The tech team immediately informed me that they could not migrate my blog because its content was proprietary. The tech team refunded my $150, which cut off all further communications with the team. I contacted my existing site team, and they assured me that (1) there was nothing proprietary about my blog or its content and (2) others had migrated their blogs to Bluehost without a problem. I again paid Bluehost the $150 and again I received the form to give them access to the existing blog. This time I placed in the comment section of the form the information I had received from the old blog's tech team--nothing proprietary, and others had successfully migrated to Bluehost. The Bluehost tech team again responded that they could not migrate my blog because its content was proprietary. Obviously they did not read or care about the comments I submitted. Again they promptly refunded the $150. Once the fee is refunded, there is no way to communicate with the Bluehost tech team.

24 September 2025
Unprompted review
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Reply from Bluehost

Hi Jack,
Thanks for taking the time to share your experience, we completely understand how frustrating that must’ve felt after putting so much effort into trying to migrate your blog. We’ve gone ahead and forwarded your concern to our escalation team so they can review the details more closely and connect with you directly to provide clarity and next steps. We appreciate you bringing this to our attention, it helps us identify where we can improve and make the process smoother for others, too.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Bluehost has fantastic Customer Support. Kudos to Preksha

Loved my experience, I had an issue pointing my domain to the website I had created with a temporary domain and Preksha was able to fix it no problem in a matter of minutes.

Super grateful! This is not the first time I had have issues, where Bluehost's customer service saves the day. Fantastic support, couldn't be happier.

Definitely recommend.

14 October 2025
Bluehost logo

Reply from Bluehost

Hi Zachary,
Thank you for your kind and thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

FRUSTRATION

Bluehost hosts my emails.. 2nd time this year that all of a sudden my business emails are not getting forwarded to my designated email address. Customer service is the worst.. they do not problem solve and pass you from person to person and blame the last person and/or my webhosting company. Still waiting for an actual call to fix the problem.. that has been going on for over 2 weeks now...

1 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Caryn,
That definitely sounds frustrating and it’s not the kind of experience we want anyone to have. We’d really like the chance to take a closer look and get things back on track for you. If you can share a few account details, we’ll be happy to facilitate support to review what’s happening and connect with you directly. We appreciate you taking the time to share this, it helps us identify where we can do better.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

I am moving my websites to Bluehost

I am moving my websites to Bluehost, and there have been a few hiccups. Tech support is spot on, helping me with each issue right away. I appreciate that in a hosting company.

14 October 2025
Unprompted review
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Reply from Bluehost

Hi Pat,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

fast result

14 October 2025
Bluehost logo

Reply from Bluehost

Hi Zach,
Thank you for your short and sweet review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

What Customer Service?

I was repeatedly transferred to nothing, or put on hold forever for the past few days when calling about an issue.

13 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Peggy,
That’s definitely not the kind of experience we want anyone to have. We’ve gone ahead and shared your concern with our support team so they can review and reach out to connect. We appreciate you bringing this to our attention, feedback like yours helps us keep improving how we support our customers.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Bluehost Support works!

Honestly, the fact that I had very little idea how to say exactly what my problem was and Ramya was able to figure out exactly what was going on almost immediately. I really appreciate the prompt, and accurate help that I was given

14 October 2025
Bluehost logo

Reply from Bluehost

Hi Raphael,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Jules is professional with kindness and compassion.

Jules was compassionate, listened to my situation and advised wisely on a resolution.

He patiently walked me through the steps to update information on our site.

I am most grateful for his time, expertise and kindness.

14 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Stephanie,
Thank you for your amazing review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Excellent chat

Excellent chat. Without any hiccups the problem and the following questions were answered. Thanks for that

14 October 2025
Bluehost logo

Reply from Bluehost

Hi G,
Thank you for your excellent review!

Ashley
Customer Advocate at Bluehost

Rated 4 out of 5 stars
Invited

Helpful support team

Helpful support team. Be mindful of the small charges

13 October 2025
Bluehost logo

Reply from Bluehost

Hi Genz,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Excellent Support and Seamless Experience

I recently had an excellent experience with Bluehost and felt compelled to share it, particularly highlighting their outstanding customer support. While using their chat support feature, I received fast, friendly, and effective service that truly exceeded my expectations.

The support agent clearly understood my issue and provided accurate, efficient help. They didn’t just answer my questions—they made sure I fully understood the solution and felt confident moving forward. The agent was incredibly polite, patient, and genuinely seemed to care about resolving my issue.

Even better, the issue was resolved in one interaction. In just a few minutes, my problem was solved and I was back on track with managing my site. No transfers, no delays—just straightforward support when I needed it most.

At the end of the chat, I was invited to provide feedback on the experience. I gladly rated the experience:

*Knowledgeable representative: 5
*Courteous and willing to help: 5
*Issue resolved: Yes

I’ve used several hosting providers over the years, but Bluehost continues to stand out for their excellent service, especially when it comes to customer support. The efficiency, professionalism, and courtesy of their team really make a difference.

I highly recommend Bluehost for anyone looking for reliable hosting backed by fantastic customer care.

14 October 2025
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Reply from Bluehost

Hi Daniel,
We love hearing this! Thanks for taking the time to share such a detailed (and glowing!) review. It’s great to know our support team made your experience so smooth, fast fixes and friendly help are exactly what we aim for. We’ll definitely keep striving to make every interaction feel that easy and positive. Thanks for being part of the Bluehost family, here’s to many more 5-star chats ahead!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

They charged my account twice and still…

They charged my account twice and still haven’t returned the money, even after promising to do so. Their support keeps making excuses and claims they can’t contact me by phone, while every other company can. Absolutely terrible service — they take your money and don’t care. Stay away from this company.

6 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Valentin,
We understand how frustrating that must feel, and we’d really like the chance to look into this further for you. Without a few account details, we can’t review the situation or provide an accurate update. If you could share those details, we’ll make sure the right team reviews your concern and provides clear next steps. We’d like to help get to the bottom of this for you.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Needed to transfer my dowmain out of…

Needed to transfer my dowmain out of Bluehost and the person who assisted me was fantastic. She helped to move the process along quickly and without any issues and knew exactly the right questions to ask

14 October 2025
Bluehost logo

Reply from Bluehost

Hi Gary,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Super Fast Pleasant Service

I got my renewal for 3 years which at this time a bit long for me from a financial perspective. I had a chat line opened, chatted with Nandana. It was quite quick, and to the point. Nandana took care of my request seamlessly without any hiccups! Thank you!

14 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Kurt,
Thank you for your amazing review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

I had numerous questions & ALL were answered

I had numerous questions and they ALL got answered in One Chat Interaction. (I asked for assistance with each question, independently, to not confuse either of us!) I had a most knowledgeable representative and I am grateful!

14 October 2025
Bluehost logo

Reply from Bluehost

Hi Valerie,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

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