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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's politeness, knowledge, and efficiency in resolving issues. Consumers appreciate the speed and clarity of communication, particularly when addressing technical challenges. Many reviewers specifically commend the support team's ability to quickly identify and fix problems, sometimes within minutes, ensuring minimal disruption. People also value the staff's patience and willingness to provide detailed explanations, especially when assisting those with less technical expertise. The promptness of the service is a recurring theme, with many users noting the lack of delays when seeking assistance. While opinions on the website and contact methods are varied, the positive experiences with customer service and the overall service quality stand out.

Based on these reviews

Rated 5 out of 5 stars
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I've been with Bluehost for decades. They have always proven to be the best out there whether a single website hosting or multiple. Sometimes people don't realize how Bluehost stands out until trying... See more

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Rated 5 out of 5 stars
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Rithwik is a fabulous and fantastic customer service provider! He was highly patient, listened carefully to me, investigated the issue thoroughly, and took care of the issues in one call! I wish I cou... See more

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Rated 5 out of 5 stars

5 Stars infact even better as the best rating- I will hit you back when I need your guidance, and your patience is deeply appreciated. I know people keep asking you queries and it is your job but taki... See more

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Rated 5 out of 5 stars

I was surprised to receive a welcome phone call from Johroe, following my joining Bluehost. He walked me through early administrative steps, questions I had, and directed me to video based learning si... See more

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Rated 5 out of 5 stars
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Bluehost Sales and Tech support have not let me down so far. Been with their hosting services for a number of years. Everyone I interacted with, on occasional basis, has been knowledgeable and courteo... See more

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Rated 5 out of 5 stars
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Log in issues: I had not accessed my account in several months and when I did my username and password appeared to be invalid. I tried multiple times to log in with my credentials but was eventually... See more

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Rated 5 out of 5 stars
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I previously had a domain with another hosting company as well as Bluehost. I did not like that company. They had a terrible interface and the help was really bad. I will stay with Bluehost because th... See more

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Rated 5 out of 5 stars
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I’ve been using Bluehost for my website, and overall their platform is easy to manage and reliable. The dashboard is clean, uptime is stable, and support is quick to respond. However, as a deve... See more

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Rated 5 out of 5 stars
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Website was down with an unknown critical error. They located the error was because of the WP theme, "Sydney," did an auto update earlier today. Support helped identify the error and restore the site... See more

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Rated 3 out of 5 stars
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I think the function of setting automatic renewal is very bad, which makes me deduct two more deductions by mistake.In the end, I could only get back the deduction once, which made me very sad.

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Rated 5 out of 5 stars
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I'm a small retail business owner running my own site, so when it started loading slowly, I was frustrated and stressed. Thankfully, Bluehost’s support team was super responsive and got things sorted... See more

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Rated 5 out of 5 stars
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I needed to cancel or make sure my subscription will not be renewed and needed assistance with it. The person assisting gave me quick and orderly advice to make sure I am not renewed. My cancellation... See more

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Rated 5 out of 5 stars
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Amruth went the extra mile in helping me with a very complex issue! It's difficult to find this kind of Customer Service and Live Chat Support nowadays when you can't just pick up the phone and call C... See more

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Rated 5 out of 5 stars
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My rep, Sashwin did an amazing job guiding me in switch my email from one provider to another. They made sure I was taken care of from beginning to end. By far the best experience I've had with their... See more

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Rated 5 out of 5 stars

I had a complete panic moment when my site crashed out due to plugin issues but Aniruddha Vasu fixed it up really quick. Glad to have Bluehost customer service and appreciate the help getting my site... See more

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Rated 5 out of 5 stars
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My Bluehost technical support person Nireeksha was friendly, patient and very helpful. She was able to rescue both my websites from the 'white screen of death' to return back online, and kept me infor... See more

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Rated 5 out of 5 stars
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Thank you Akshar for your help. You have such a good technical knowledge. Although AI can automate some tasks, AI cannot replace the human's skills. I am so grateful to receive help from a person.

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Rated 5 out of 5 stars

Ms. Shay was very professional and courteous in understanding my request for a Domain Connect process to my Squarespace website. She walked me through the process, and upon receiving the necessary inf... See more

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Rated 5 out of 5 stars
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I had an issue with email deliveries taking many hours to occur. I uses the chat an got one person who on seeing the issue directed me to another. They looked at it, showed me where I could have moni... See more

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Rated 5 out of 5 stars
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Suhail was SUPER HELPFUL!! He got straight to the problem I was having in deleting unwanted files and directories from my Wordpress website. Super-fast and courteous too. God bless ya brother! ; D... See more

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Rated 5 out of 5 stars

One aspect is how fast I get help when I call in. No delay. This is so unusual when calling any company and greatly appreciated! I called in to Bluehost because I was seriously worried about my disc... See more

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Rated 5 out of 5 stars
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This was the best customer support experience I've had in a very long time. Pearl Dsouza was so knowledgeable and knew exactly what to do to help me with my issue. I don't typically write reviews, but... See more

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Rated 4 out of 5 stars
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I was considering a domain transfer because the inability through the DNS settings/security to add/setup/configure a DS record. (also, DNSSEC). Reaching out support, was the solution and they knew ex... See more

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Rated 5 out of 5 stars
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Fast, knowledgeable, Patient I am so impressed with the customer service I received tonight at 11:00 PM. They answered promptly, took the time to explain everything and made sure I understood. Was... See more

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Rated 5 out of 5 stars
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FIrst of all I have no idea how all the web stuff works. Rithik took time to go over each item I had issues with and helped me through each step an 2 different host domain sites. He was patient and un... See more

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Rated 5 out of 5 stars
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Today was my first time using Bluehost. I was able to live chat with a real human representative, who was able to fully assist me, and answer all of my questions efficiently. I also appreciated that I... See more

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Rated 5 out of 5 stars

Tess did a very thorough job reading through our support request and the various steps that had been undertaken. Though our problem wasn't resolved quickly after the initial report, as a follow-up sup... See more

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Rated 5 out of 5 stars
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I had an issue with my website and reached out to the support team at Bluehost, and Megha from the team responded in a very short space of time. She resolved the problem quickly and efficiently. She w... See more

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Rated 5 out of 5 stars
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I was having difficulties upgrading our PHP version, and having it stick overnight. I contacted Bluehost support and Mahadev was able to help me within a couple minutes. Now my PHP is up-to-date with... See more

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Rated 5 out of 5 stars

John G was so helpful on my call today. He found very useful and cost effective options for my hosting and email. He was friendly and helpful and I greatly appreciated his help and support.

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Rated 5 out of 5 stars
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I had an issue with uploading plugins to my site and I was getting an error msg. Started a chat with an agent and It took the agent about 5 minutes to figure out the root cause and got it fixed in les... See more

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Rated 5 out of 5 stars
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The patience, understanding and explaining of the representatives I have worked with is outstanding. The cost out ways the hassle I have had with other companies that keep charging more and more to r... See more

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Rated 5 out of 5 stars
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Upon contacting Bluehost today, I was assisted by Jyothi. Jyothi was very polite, knowledgeable, professional and a joy to work with. My problem was taken care of swiftly. Bluehost offers a great s... See more

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Rated 5 out of 5 stars
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BlueHost simplifies the entire process, making it effortless and smooth. I had my first experience opening and even writing a blog, and it was as easy as one, two, and three. Thank you, Bluehost!

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Rated 5 out of 5 stars
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I always get the right type of support at BlueHost. Every time I chat or call, they take care of whatever the issue at hand. Over the years, I had to deal with other hosting providers... and I can't s... See more

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Rated 5 out of 5 stars
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Sagar was great and quick to help! The error I was experiencing was caused by me (usually the case), but he was kind and didn't make me feel dumb. He also helped me work around that issue so it woul... See more

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Rated 5 out of 5 stars
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The Bluehost chat representative helped me through a stubborn plugin issue. The rep was knowledgeable and quick. It was super helpful to have someone to chat with and work through the problem together... See more

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Rated 5 out of 5 stars
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The customer assistance has always been great! I love the fact that I can "talk" live with someone who can help me instead of relying on emails back and forth.

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Rated 5 out of 5 stars
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Shreeja was amazing, she understood what I wanted and was able to let me know in one short session. She was courteous and polite. I couldn't have asked for a nicer support technician

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Rated 5 out of 5 stars

Had a great experience with Neeraja Alladath Paramb tonight. Thanks so much for working through all of my requests tonight! You were great!

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Rated 5 out of 5 stars
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Great support today. The agent quickly activated my domain , initiated the WordPress install, and helped resolve a redirect issue. Communication was polite and efficient, and I was kept updated at eac... See more

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Rated 5 out of 5 stars
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My Bluehost person as right on target. Did everything I asked to streamline the website issues I had. All is good and I would definitely recomend them for future questions. Very pleased.

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Rated 5 out of 5 stars
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I have used blue host for both domain and hosting for over 20 years and they have always been great to deal with and competitive pricing.

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Rated 5 out of 5 stars
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I had the benefit of having S. Kayla up front helping me all the way... She was super. Thank you so much. If the rest of Bluehost is like her, I can look forward to 3 years of brilliant service.

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Rated 5 out of 5 stars
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The technical support was proficiently handled. The person was knowledgeable, courteous, and worked very fast. It was a pleasure working with BlueHost.

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Rated 5 out of 5 stars
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Amazing customer support Karthik Shetty helped me. He was knowledgeable and polite and helped me promptly with my issues.

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Rated 5 out of 5 stars
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Swathi worked with me for over 3 hours to restore my site after I accidentally deleted files necessary for my theme to function.

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Rated 5 out of 5 stars
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Anugrah was awesome, very kind, courteous and helpful.. had my website back up and running in minutes! Thank you Anugrah!!

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Rated 5 out of 5 stars
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I contacted Bluehost using their chat feature late and on a Friday night and had my issue resolved right away!

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Rated 5 out of 5 stars
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Support was casual. easy to talk with, and helped the best they could. with resolving it in the first converation. Thanks

Company replied

We perform checks on reviews


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. e-Commerce Solution Provider
  4. Software Company
  5. Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I am trying to find a new hosting…

I am trying to find a new hosting service. The information provided was sufficient, right on the target and the rep was not pushing the sale. So far, I have no actual experience with the service but I will add my comments once I have.

13 October 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Katarina,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Nireeksha was very helpful

Nireeksha was very helpful, she helped me to resolve my issues very fast and professionally.

13 October 2025
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Reply from Bluehost

Hi Gerardo,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

I was having an issue with adding a DNS…

I was having an issue with adding a DNS record and BlueHost was able to add the record for me and get it up and running

13 October 2025
Bluehost logo

Reply from Bluehost

Hi Jake,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Good on-line service

The real time chat is really help, people on-line do me a big favor to understand my need and help me resolve all the concerns. Being patience to every question, also remind me backup my data before close the account.

13 October 2025
Bluehost logo

Reply from Bluehost

Hi Hsin,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Excelente Support

Excelente Support ! I have used Bluhost for quite a while now and I don't have many issues. However There was a maintenance scheduled and after that my site didn't work any more. Luckily Ashlesh from the support team has solved the issue in a very effective manner. The support was very fast, and efficient. Ashlesh, was very professional and friendly and help me during the whole process until get my site back. Fantastic service ! Thank you very much !

13 October 2025
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Reply from Bluehost

Hi Luis,
Thank you for your excellent review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars
Redirected

A pretty bad web server and email…

A pretty bad web server and email server provider. I have been with them for almost 18 years, and each year the service falls and costs go up. Have already started migrating my usages elsewhere , in parts.

13 October 2025
Unprompted review
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Reply from Bluehost

Hi Vj,
We really appreciate you taking the time to share your thoughts, 18 years is a long history and we truly value that kind of loyalty. It’s disappointing to hear things haven’t felt the same over time, and we’d like to take a closer look at your experience to see what might be going on.

If you’re open to it, please share a few account details, and we’ll be happy to facilitate support to review your account and connect with you directly. We’d love the chance to help however we can.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Website down

They were quick to help me, easy.

13 October 2025
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Reply from Bluehost

Hi Sipho,
Thank you for your five-star review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Smooth process

Smooth process. Not rude. Very polite and respectful.

13 October 2025
Bluehost logo

Reply from Bluehost

Hi Joy,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Rakesh was really helpful solved the problem

Was trying add my domains to my website on Canva for a couple of mounts and had to contact representative in a chat . Rakesh was really fast and helpful. He really understood the problem and solved in

13 October 2025
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Reply from Bluehost

Hi Madina,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

These guys are great

These guys are great, easy to understand and work with, they fixed my problem fast and they were polite and professional

12 October 2025
Bluehost logo

Reply from Bluehost

Hi Pauline,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Very helpful

I changed hosting recently from ipage because ipage doesn't offer VPS - the Bluehost team has been very helpful so far in getting my critical sites up and operating. THANKS!

12 October 2025
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Reply from Bluehost

Hi Mark,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

The free Website Guys came to my rescue!!!!!

The free website guys was an awesome team to work with. I was the one that was lost in this process but yet they stayed with me until I understood what they were doing. Without them I would still be lost. They stayed in touch with me often. Anyone needing a website there guys are the absolute best. If rating was a 5 I would give then a 10. If it was not so I would not have said it. Give these guys a try you won’t be disappointed.

9 October 2025
Bluehost logo

Reply from Bluehost

Hi James,
We are happy to hear about your awesome experience with The Free Website Guys. While we’re not The Free Website Guys ourselves, we do see they helped you through your Bluehost products and we’re so glad everything came together smoothly. Here’s to your new site and an even smoother hosting experience, sending a big virtual high-five your way and to The Free Website Guys!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

WHAT'S THE POINT OF CUSTOMER SERVICE IF YOU ARE NOT PROVIDING TOOLS TO YOU STAFF TO HELP US???!

I'm trying to navigate the domain I purchased less than a year a go. The system is stating that my SSL certificate is expired and when I called to understand - I was gaslighted in being told I'm not cooperating when your representative AL told me he doesn't see the expiration label? He refused to ask for advance help, and said supervisors are not available? If supervisors aren't available fine, but why are you all not providing leads or tools for the people on the front end like AL help so he or THEY can help us???!!! Please pull the call because I spent 19 minutes on the phone to not have my questions answered. This call could have gone on longer had I entertained the foolery I was experiencing. I need to have a clear understanding of where I am at with Bluehost and a website domain I purchased. I'm SICK of you tech companies fooling customers - SICK!

12 October 2025
Unprompted review
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Reply from Bluehost

Hi Savor & Garnish,
Thanks for taking the time to share your experience, that definitely doesn’t sound like the level of service we strive to provide. We’d really like the chance to look into what happened and make sure your concerns are fully reviewed. If you can share a few account details, we’ll facilitate support to connect and help clarify where things stand with your SSL and domain. Your feedback is important, and we appreciate you bringing this to our attention so we can ensure a better experience moving forward.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Quick, Helpful, and Polite

Quickly resolved my problem very easily in one chat and provided clear instructions. Answered all my questions clearly and kindly.

12 October 2025
Bluehost logo

Reply from Bluehost

Hi Ninva,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

My agent Pushpa was AMAZING!!

My agent Pushpa was AMAZING!!! I would give them 100 stars if I could! Thank you SO MUCH for fixing the critical error swiftly ♥ ♥ ♥

12 October 2025
Bluehost logo

Reply from Bluehost

Hi Yin,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 3 out of 5 stars
Invited

Mixed feelings!

Your service has never been down as far as I know. Problem is that when I first started working with Bluehost I was able to go onto my HTML pages and make minor revisions. Now, you took away the HTML editor so now I need to work in code. Your proposed solution to this situation is to push a Word Press revamp of my web site at my expense. Not very happy about that.

12 September 2025
Bluehost logo

Reply from Bluehost

Hi,
Thanks so much for sharing your feedback with us, we really appreciate it. We understand your concern and will be passing this along internally for review as we continue to look for ways to improve the overall experience. Your input helps us see where we can make things smoother for everyone and we’re grateful.

Ashley
Customer Advocate at Bluehost

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