Used Compare the Market (Auto Sergei) comparison site to find Esure flex. The comparison site said go to provider. Not clear at all it was an online payment only. Wasted time using the Live chat facil... See more
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To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.
The Observatory, Castlefield Road, RH2 0SG, Reigate, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Easy to make a decision based on information provided by comparison website and then adjust policy to meet requirements when transferred to the Esure website.
I do like the fact it is easy to set up and not many complications special if you have a busy day to day. Affordable prices for a great car. I'm enjoying well so far.
excellent service, backed by comprehensive tailor made house insurance.
Highly incompetent staff. Information was requested from them and then I needed to repeat it all on a second call. Unclear on the claim process. Call center operator couldn't even pronounce "Poole".
This was my second claim and on both occasions I ended up making my own plan. Avoid like the plague!
I intensely dislike being asked to review something before I have even had a chance to experience the chosen trader in action. In this case, selecting a home insurance from a long list, I judged the amazingly low cost - much less than half my present Natwest home insurance provider - against the parameters that matter - quite comparable in their protection promise. But we all read stories of insurance companies that duck out when they are needed. Will Esure duck out? . All my fingers are crossed, but they are reasonably well placed, I have not made a house insurance claim for over a quarter of a century when we were burgled. But I can verify that signing up was a cinch.
Esure used to be okay but since they have moved to chat it's an appalling nightmare trying to speak to anyone. As usual these chat devices can only answer certain things and when it starts to get into more detail it seems to be unable to work. Today it has been awful, nearly an hour and not even sure if there was anyone there. couldn't speak to a person on a call and on the chat for over an hour so I gave up.
Everything plain and simple for a change, no jumping through hoops, or unanswerable questions.
Received quote via Go Compare and entered website which was easy to navigate and choose any additional options. Price was competitive and excess slightly lower than current insurer
Very good quote compared to other companies online. Thank you.
The online service is very good and quick ,no hassle. Loved it.🎖🎖🎖🎖🎖
Easy to purchase on line, hope I never find out any more than that!
very easy to do and explained very well
Very efficient, prompt service ay fair price. Nice to do business with. Thank You.
Reply from esure
I went through ComparetheMarket.
I was an easy transition to eSure and the price and cover were good. It was easy to adjust my level or Excess (which wasn't clear when initially entering my Expected Excess - only later did I find out that that wa ON TOP OF the Compulsory Excess).
Reply from esure
As I’m abroad at present, I found the service very helpful without any obstacles placed in my way. It was a pleasant experience, no hesitation in recommending Esure as a competitive insurance provider and a throughly pleasent customer service
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