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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the competitive prices and the straightforward, user-friendly online experience. People appreciate the clarity and ease of navigating the website, finding it simple to understand the options and complete the application process. The speed and efficiency in obtaining quotes and receiving policy documents are also frequently praised. Consumers highlight the comprehensive coverage and the inclusion of valuable features as standard. However, some reviewers have expressed frustration with the accessibility of customer support, particularly the difficulty in contacting representatives by phone. Despite this, the overall sentiment remains positive, with many customers recommending the company for its value and ease of use.

Based on these reviews

Rated 4 out of 5 stars
Invited

Used Compare the Market (Auto Sergei) comparison site to find Esure flex. The comparison site said go to provider. Not clear at all it was an online payment only. Wasted time using the Live chat facil... See more

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Rated 4 out of 5 stars
Invited

Did it on line. No involvement from Esure (other than them setting up their website). It's difficult to give an objective score, as there was no human interaction. It appears that every organisatio... See more

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Rated 4 out of 5 stars
Invited

I used Confused.com to find a competitive insurance quote for my second car ,a treat to myself ! There were several cheaper companies from £116 fully comp to excessive ones ! However as I am currently... See more

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Rated 4 out of 5 stars
Invited

It was easy to get insurance quote through go-compare.com and I pick E sure as it was comprehensive and cheapest for the cover I need than other quote that I've had, I'm quite happy with the overall r... See more

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Rated 5 out of 5 stars

You only discover how good your insurance provider is when something goes wrong. After 40 years of buying house cover we needed to call on Esure and the whole process was smooth as silk. No quibbles,... See more

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Rated 5 out of 5 stars
Invited

Very clear options and no pressure to upgrade certain covers like Breakdown and Legal Cover. A simple scroll down to decide and tick extras. The email confirmation was quick and easy to download all d... See more

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Rated 3 out of 5 stars

My renewal quote was a 25% increase on the previous year. Eventually managed to talk to a human being via chat. I won't name him, he could do nothing hence I went elsewhere. On a quote on a quote for... See more

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Rated 3 out of 5 stars
Invited

The price was competitive so I took their insurance. I cannot comment on how they handle accidents claims as I haven't had one yet. As they are asking me too early I am only giving 3 stars just in ca... See more

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Rated 5 out of 5 stars

Great experience with Esure motor insurance, easy to get a quote and very competitive as well! Already had our home and contents with them so had no qualms about taking out a policy!

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Rated 5 out of 5 stars
Invited

Firstly, great value insurance, and they actually let you cancel their automatic renewal. I also like the fact that they will post the policy instead of my having to print it out.

Rated 5 out of 5 stars
Invited

We looked at online and compared to other car insurance providers so this company is the one that really worked for us and what we could afford and yet we got everything what we need. It was so eas... See more

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Rated 5 out of 5 stars
Invited

Very pleased with the ease of setting up our home and contents insurance. The cost was on a par with last year and about half the price of automatic renewal with our previous insurance company

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Rated 5 out of 5 stars
Invited

I recently had to use the esure breakdown cover (RAC) and I couldn’t be more impressed with the service. The team arrived exactly on time, were friendly and professional, and managed to fix my car qui... See more

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Rated 5 out of 5 stars
Invited

following a search I selected esure to view. The website was very easy to follow and I was able to make sure that all my requirements was met. Purchasing was simple and I was surprised how quickly doc... See more

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Rated 5 out of 5 stars
Invited

Went through one of the comparison sites and found the right cover at a competitive price. When I dug down into the details I was pleasantly surprised to find out that business use and 90 days of Eur... See more

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Rated 3 out of 5 stars
Invited

Getting cover was simple, the cost was acceptable but why are more and more companies using AI instead of people. Your contact telephone number for “customer service” simply states if you want a quo... See more

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Rated 3 out of 5 stars
Invited

my renewal with esure came through for this year it was 250 higher than last year,so i went on gocompare amd for the same insurance it was 300 cheaper! i rang esure,and they said that they sell their... See more

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Rated 5 out of 5 stars
Invited

A great website, easy to negotiate and fully explained. Premiums are competitive and deal for home and contents was the best offered. Not a huge excess, but a very good valuation of cost to replace ho... See more

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Rated 5 out of 5 stars
Invited

Insurance is always very daunting, but esure was so simple and easy. Their website is so easy to navigate, the layout is simple and the whole process of taking out a new policy was a breeze. Compared... See more

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Rated 5 out of 5 stars
Invited

Insuring my car through esure was refreshingly easy, simple and very quick compared to the usual annual hassle with other companies. Great price for a perfect Policy, clear and concise you see exact... See more

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Rated 5 out of 5 stars
Invited

Well what can I say not a lot other than extremely easy to set up other that as I haven't had to use this company for a claim but if I do I would hope it would be as easy as setting account up to clai... See more

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Rated 5 out of 5 stars
Invited

Applying for the quote wasn't as bad as I had experienced with other insurers. The process of applying for the insurance was very easy, and the instructions on the website were clear. I have now m... See more

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Rated 4 out of 5 stars
Invited

Fairly straight forward information provided. Premium very competitive with other insurers. Didn’t find the site very clear who to contact for emergency cover situations.

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Rated 3 out of 5 stars
Invited

Great value for money. Still early days as only recently opened account. I was asked to activate account but couldn't seem to find the link to do so which was frustrating. Chat box was useless. Seems... See more

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Rated 4 out of 5 stars
Invited

The website was easy to understand and provided clear information of what is covered and what is not in the insurance. They also provided the best quote with compared to major other competitors.

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Rated 4 out of 5 stars
Invited

Easy to use site although I missed the please do not automatically renew option. however with a little effort this was soon sorted in a friendly manner.

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Rated 5 out of 5 stars
Invited

Great insurance company, the documents arrived quickly and good customer service. The difference between this firm and others is that with esure everything is quick and easy

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Rated 4 out of 5 stars
Invited

Joining esure is a wonderful experience for me. Been with my previous insurer seemed ok until I switched to esure, protection is guaranteed and no hidden plan and their service is top notch

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Rated 5 out of 5 stars
Invited

The process was easy and even when my initial card wasn't accepted, you asked me to go back and I thought immediately, that I'd have to fill in the forms all over again, but just a couple of questi... See more

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Rated 5 out of 5 stars
Invited

Fantastic product and great price, easy to follow link to the website and easy to use, everything you could ask for at a click of the mouse.

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Rated 5 out of 5 stars
Invited

Found on go compare - competitive rate and competitive pricing . Good level of cover for building & contents . Excess is not too high - all in all would recommend

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Rated 5 out of 5 stars
Invited

The agent saved you.i was going online to get my copy of ncd as I had tried 3 times to get a quote to add my 18year old grandson as a provisional licence holder. And was told 3 times you could not do... See more

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Rated 5 out of 5 stars
Invited

The cheapest cover on the market Thank you Communication channel to contact through webchat it easy Plus login to your account and access all your documents Thank you

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Rated 5 out of 5 stars
Invited

Using compare the market, already had my details, so quite straightforward. Paperwork came through very quickly.

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Rated 5 out of 5 stars
Invited

The whole process was clearly set out with simple options at each stage. The progression from the start was logical and I was able to navigate through without any problems.

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Rated 5 out of 5 stars
Invited

Esure gave the best quote to meet my needs. Site simple to use. Received documents to download straight away after payment. Took off auto renew which was easy. No issues.

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Rated 5 out of 5 stars
Invited

A relatively straight forward process to arrange car insurance cover. I've been with esure before so I know them to be a good,reputable company.

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Rated 5 out of 5 stars
Invited

Very clear and easy to navigate website. Competitive quote and a straightforward process, which didn’t take an age to complete.

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Rated 5 out of 5 stars
Invited

Easy to understand with the various add on options clearly priced . Very competitive price and easy to complete etc. online

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Rated 4 out of 5 stars
Invited

I had a problem making the payment and found it very annoying trying to get through to speak to someone to resolve it.

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Rated 5 out of 5 stars
Invited

Good price & easy to complete the application. I like that you can log into your account without a password.

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Rated 5 out of 5 stars
Invited

Home insurance was up for renewal and through a comparison site I found that esure met my needs.

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Rated 5 out of 5 stars
Invited

Have used Esure before, had to interact with departments due to the accident I had and in my view this is one of the best insurance companies out there.

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Rated 5 out of 5 stars
Invited

For the 1st time ever my insurance was cheaper this year ,I didn't even have to look elsewhere

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Rated 5 out of 5 stars
Invited

With the help of my daughter found it ease to complete & cover all my needs for the bungalow.

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Rated 5 out of 5 stars
Invited

When looking for insurance, esure had all the cover in place including price

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Rated 5 out of 5 stars
Invited

Sooo easy straightforward,and quick to get a quote,and I got to save money, I’m delighted with sure thank you!

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Rated 5 out of 5 stars
Invited

Fast and smooth process of getting insured. I also got a discount for adding my other car

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Rated 4 out of 5 stars
Invited

Good website that was easy to use. All the relevant information was displayed.

Company replied

Rated 5 out of 5 stars
Invited

The online car insurance application was very easy to follow and it was not long before I was provided with a very competitive quote.

Company replied

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Company details

  1. Insurance Agency

Written by the company

To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Quick and Easy

Easy to make a decision based on information provided by comparison website and then adjust policy to meet requirements when transferred to the Esure website.

8 October 2025
Rated 5 out of 5 stars
Invited

Creative Secure

I do like the fact it is easy to set up and not many complications special if you have a busy day to day. Affordable prices for a great car. I'm enjoying well so far.

13 October 2025
Rated 1 out of 5 stars

Poor everything

Highly incompetent staff. Information was requested from them and then I needed to repeat it all on a second call. Unclear on the claim process. Call center operator couldn't even pronounce "Poole".

This was my second claim and on both occasions I ended up making my own plan. Avoid like the plague!

13 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I intensely dislike

I intensely dislike being asked to review something before I have even had a chance to experience the chosen trader in action. In this case, selecting a home insurance from a long list, I judged the amazingly low cost - much less than half my present Natwest home insurance provider - against the parameters that matter - quite comparable in their protection promise. But we all read stories of insurance companies that duck out when they are needed. Will Esure duck out? . All my fingers are crossed, but they are reasonably well placed, I have not made a house insurance claim for over a quarter of a century when we were burgled. But I can verify that signing up was a cinch.

12 October 2025
Rated 1 out of 5 stars

Esure used to be okay but since they…

Esure used to be okay but since they have moved to chat it's an appalling nightmare trying to speak to anyone. As usual these chat devices can only answer certain things and when it starts to get into more detail it seems to be unable to work. Today it has been awful, nearly an hour and not even sure if there was anyone there. couldn't speak to a person on a call and on the chat for over an hour so I gave up.

13 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Easy going.

Everything plain and simple for a change, no jumping through hoops, or unanswerable questions.

13 October 2025
Rated 5 out of 5 stars
Invited

Very efficient

Very efficient, prompt service ay fair price. Nice to do business with. Thank You.

8 October 2025
esure logo

Reply from esure

Thank you for the kind review!

Rated 5 out of 5 stars
Invited

Value

Easy to fill in details. Great price and features.

12 October 2025
esure logo

Reply from esure

Thank you for the kind review Simon.

Rated 4 out of 5 stars
Invited

I went through ComparetheMarket.

I went through ComparetheMarket.

I was an easy transition to eSure and the price and cover were good. It was easy to adjust my level or Excess (which wasn't clear when initially entering my Expected Excess - only later did I find out that that wa ON TOP OF the Compulsory Excess).

12 October 2025
esure logo

Reply from esure

We're happy to hear that the transition to esure was easy and that you found the price and cover suitable Paul. We appreciate your feedback.

Rated 5 out of 5 stars
Invited

As I’m abroad

As I’m abroad at present, I found the service very helpful without any obstacles placed in my way. It was a pleasant experience, no hesitation in recommending Esure as a competitive insurance provider and a throughly pleasent customer service

13 October 2025

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