Used Compare the Market (Auto Sergei) comparison site to find Esure flex. The comparison site said go to provider. Not clear at all it was an online payment only. Wasted time using the Live chat facil... See more
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To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.
The Observatory, Castlefield Road, RH2 0SG, Reigate, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Trying to add extras found difficult doesn't tell you any where you have to select ensure flex to cancel any of the extras, need to inform customers??
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Online was easy and straight forward. The site was well set out and easy to compleye
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Unable to speak to anyone and can’t take out policy online without separate email addresses. I had house insurance so couldn’t have car insurance without having a separate email address. Utterly ridiculous
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I already have car Insurance and have been unhappy with my previous insurer. Hence I went esure and the difference in cost for exactly the same cover was a happy surprise.
Excellent company and I will recommend them to all my friends and family.
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So simple to complete my car insurance. Thank you.
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I have been a loyal customer for many years but this year you let me down badly.
I received your letter saying I had renewed and then another saying I hadn't. Further, similar, letters were received until I had no idea whether I was renewed or not !!??
I call and spoke to a member of your team and I was absolutely horrified to learn I was NOT renewed !!!!
I was ONLY 2 days late and asked to speak to a manager to arrange renewal and was refused!!!
I then had to arrange to take out a "NEW" policy costing £200 more, yes £200 after being a good customer over all these years.
I will NOT renew with next year if you do not
investigate and reconsider the price considering
was very ill at the time and I think you could have been a little more flexible.
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Competive cover ,fair premium compared to other providers ….Let’s see what happens at renewal.?
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The application was user friendly and navigation was effortless.
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Lovely people that helped me today and quick and polite
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Great service received, and fantastic price for my renewal.
Thanks.
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