BILL Recenzje 1541

I applied for their corporate card and got approved for a $115k limit on the card. So I went to start spending on it for purchases for my business and after spending about $25k the card started getting declined. I reached out to support multiple times and they said they were working on unlocking the card and then a few days later they told me they are just going to shut down my account with no reason given. What a terrible experience.

Biggest waste of money and they lock you into a subscription and then threaten not to refund you.

If you do signup for a paid service be prepared to spend hours trying to cancel it and then days waiting on the 'operations' team for a refund.

It should be easy to cancel and get a refund, and their process is unacceptable. I will never use them again. I am only going to use Intuit/Quickbooks and regret every signing up for bill.com

After carefully researching Bill.com, I decided not to sign up—and I want to share why, in the hope it helps others considering the service.

While Bill.com appears to offer a convenient platform for managing payments, the large volume of recent 1-star reviews on Trustpilot raises serious concerns that I can’t ignore:

Hidden fees and unexpected charges:
Many users report being charged subscription fees even when they believed they were on a free plan, as well as significant hidden fees on foreign exchange transactions. The lack of clear, upfront communication about costs is troubling, especially for a platform handling financial transactions.

Poor customer support:
Several reviewers described slow, unhelpful, or outsourced customer support that struggled to resolve basic issues. When handling money and payments for a business, reliable and responsive support is essential—and these reports suggest Bill.com may fall short.

Account issues and risk of disruption:
Some small business users reported sudden account closures without clear explanation, putting them at risk of delayed payments or cash flow interruptions. This level of unpredictability is unacceptable when your business depends on timely financial transactions.

In summary, while Bill.com may offer useful features, the risks associated with unclear billing practices, inadequate customer service, and account stability concerns outweigh the potential benefits for me. For now, I’ll be looking for alternative solutions with greater transparency, stronger support, and a proven track record of treating customers fairly.

I find this platform to be unethical and deceptive. I had a free account and somehow started to get charged a $79.00 subscription fee. I have never used any of the features of a paid account. I only have Bill.com because a few companies that I work with use this platform for payments. I am beyond frustrated that I have been charged 3 times and am demanding a full refund.

The app charged me a fee for instant transfer that I never agreed to, and the option to turn it off was broken.

I spent over an hour on the phone, dealt with daily calls and two weeks of emails, only to hear, “We can’t refund.” Then, magically, the button started working again a week later — proving it was their fault all along. I can’t even write reviews!

I didn’t choose this app — my company used it to pay me. But if I had a choice, I’d avoid it completely.

Be careful. The business model seems to rely on small “mistakes” that most users won’t bother fighting over.

Avoid at all costs.

Their international exchange rates are ridiculously high, as are their fee's. From a transaction of $29,000 internationally, Bill managed to keep $1,074 for themselves. absolute con.

Got a picture of a check from these geniuses in my informed delivery. I am not expecting anything and I am away for almost the next 3 months and read online their checks expire in 90 days. Spent an hour on chat with a non-English speaking non-US "agent" who after one hour drove me to tears and extreme distress but still did not understand what I was asking. They do not undertstand what "informed delivery" is and why I can't tell them the amount of the check. They do not understand that I have never heard of their company until today and there is no way they would have had my email to send me a "notification". No way to find out why they sent me this, who it is from and what is the date of the check. I conclude they do not employ any US-based English speakers. There is no number to call and basically these ppl are now probably keeping the unknown amount of my money, and I am super distressed. Awful. Truly awful.

Their basic customer support struggled to help me, but eventually, someone from Bill.com saw I was having a lot of trouble with their support and called me and helped me fix the problem.

there's no support. the product functions poorly.

support people are morons. support process is non existent. they have no visibility across cases so when you have an issue (and you will), forget about actually getting help.

They do not answer calls. Their times for "premium support" as stated on their website is until 7 MTN. I called at 6:45 and no one answered. I called again this morning and there is not an ext for support. I pressed 5 for spender several times and it went nowhere. My company uses this service, but I have always had trouble getting support from BILL. I would not recommend - if you have remote staff they need better customer support.

This app is terrible. Do yourself a favor and search for a different company bill.com has the worst customer service I have ever experienced. Please do yourself a favor. Do not go to bill.com.

Using BILL has made managing my small business finances so much easier. Automating payables and receivables saved me hours every week. Highly recommend!

This was hands-down one of the worst service experiences I've ever had with a service provider. Not only was I given blatantly incorrect information, but I was also sent a confirmation email stating that everything was received and good to go. Based on that confirmation, other emails sent from Bill and a chat with customer service, I was told the funds could be sent directly to my business account. Sounds simple, right? Wrong.
Instead, they inexplicably refunded the money back to my customer, a customer I now can’t reach and can’t recover the money from. I’m just supposed to eat the loss, apparently. Their negligence directly cost me, and they offered no meaningful support or solution.
This kind of amateur-hour nonsense is unacceptable. There’s absolutely no way I would risk using this platform for any future invoicing with my other larger clients. If you value your business and your money, do not trust this site. They will leave you high and dry.

We switched over from QB payment processing to Bill.com. I spoke for weeks to reps letting them know exactly what I needed for my invoicing and what issues we were having with QB. We ended up switching our business over and I am very disappointed in the lack of customization in the invoices. A couple of things I needed that Bill.com does not allow for:
- you cannot have more than 1 email contact associated with a client and you cannot add additional emails to recurring invoices. you can add them to existing invoices, but that would mean you have to manually add the additional email.
- you cannot bundle/roll up service line items. I need 1 amount to go out on an invoice, but for our records we need there to be service line items. this caused a HUGE issue internally and we have to manually break those out internally.

It also is very apparent that the customer service dept is not actually familiar with the platform, they are searching the help docs and reading from scripts which almost never get a quick resolution, if there is a resolution at all.

Matter resolved today.

I got this with no funding on the card at all and then was told I can't write a review because I don't own it. 😆 I'll write one because This is America! Where legal citizens have free speech..
My review is that plus, Why would you make something with that much control in place other than you are for a cashless, begging, own nothing type USA. 😆 Fight me for it, u won't win

The marketing is a bait and swich click for "free transfers" then they add a fee. When I cancelled service they continued billing at $79 every two weeks even though they deactivated my service. The tech support is AI and a Chat center that will waste hours of time. It’s like the old CD clubs where you could never cancel. Buyer beware!!! I have the chat from support for confirmation.
This response is fairly typical, no follow up, just “sorry for your loss” type attitude. Avoid Bill.com.

Reached out to them about a scammer which used their platform to charge us for a service which we never got, and after a while of them "researching" / "investigating". They stopped answering and now they are still doing that, so we are working on a chargeback against them, which is so useless of time

Applied online for the card. They connect to you business checking account online to see you financials. I did that, even thought I did not like that because of the privacy reasons. Received numerous emails and calls to get in touch for the zoom. I told the rep I do not need their platform just need a Business card.
They said it's ok you do not need to use a platform for expenses. Received couple emails from different reps saying I got approved for $10.000. Received the card and used the card for $280 at Costco to buy supplies.
They froze the account and closed it. Explanation is internal review account. I do not buy that. look like they are fishing for business and personal information to obtain. Do not fall for the pretty card and their advertisement online rest is your decision.
Thank you.

This is such a deceptive company. They don't offer their promotions and ghost you. Never worked with a company this bad before. AVOID!