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Oceniono na 5 z 5

There was an issue with my order. I think they oversold the wig I purchased. They immediately told me it would take some time to ship but I couldn’t wait because I need my hair for the holidays. Unfor... Zobacz więcej

Oceniono na 4 z 5

I’ve been a buyer for the company using this vendor for some time and people always ask me is the wigs I’m wearing is my natural hair. I have to let them know assume. But some instantly ask where I ge... Zobacz więcej

Oceniono na 5 z 5

This is my 3rd time ordering from them and this time the wig I ordered was in backlog so they communicated with me and offered alternative options. They are prompt and very polite. They keep me update... Zobacz więcej

Oceniono na 5 z 5

I recommend Nadula wigs. They are perfect, long-lasting, made from real hair, and are of good quality. What's more, the team is really attentive, always there to help or offer solutions.

Dokonujemy weryfikacji wystawionych opinii


Informacje dotyczące firmy

  1. Sklep z perukami
  2. Drogeria
  3. Dostawca przedłużeń włosów
  4. Sklep z produktami do włosów

Napisane przez firmę

Nadula is an online retailer specializing in high-quality human hair products. Nadula sources products directly from factories, ensuring quality and competitive pricing. Here are some key features: Human hair wigs, bundles, Hair Extensions... Nadula.com features a diverse range of colors, lengths, and textures to meet different customer preferences.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 97% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin


Oceniono na 3 z 5

I have not recieved an order…

I have not recieved an order confirmation email and I have emailed twice with no response but I’m getting constant marketing emails

Payment has come out my account but I have no order confirmation or tracking details

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

I recommend Nadula wigs

I recommend Nadula wigs. They are perfect, long-lasting, made from real hair, and are of good quality. What's more, the team is really attentive, always there to help or offer solutions.

9 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

Faithful Buyer of the company

I’ve been a buyer for the company using this vendor for some time and people always ask me is the wigs I’m wearing is my natural hair. I have to let them know assume. But some instantly ask where I get my wigs from. I don’t have a complaint because they always let me know that something can’t be done and they have instant feedback on different things. I’m grateful.

7 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great customer service

This is my 3rd time ordering from them and this time the wig I ordered was in backlog so they communicated with me and offered alternative options. They are prompt and very polite. They keep me updated on my order. Overall the customer service is amazing!

7 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

There was an issue with my order

There was an issue with my order. I think they oversold the wig I purchased. They immediately told me it would take some time to ship but I couldn’t wait because I need my hair for the holidays. Unfortunately I had to cancel my order but the customer service was great! Very communicative thru the process.

28 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

HORRIBLE WIGS

The part on these wigs are horrible … looks fake. Also the hair is NOT like as advertised. The customer service is extremely poor. They ignored me until I put in a dispute with Afterpay and paused my payments.

2 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Had a few questionable issues with…

Had a few questionable issues with tracking but it all turned out well. Not straight out the box put on but after doing my thang my wig was beautiful. Great density, hold curls well and all around gorgeous..

3 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Exceptional hair vendor

My experience purchasing hair from Nadula was exceptional. I am thoroughly impressed and eagerly anticipate styling my new hair. It is truly remarkable to receive precisely what was ordered, matching the online representation. Thank you, Nadula.

28 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

So they responded to my previous review…

So they responded to my previous review stating they didn't know I sent the wigs back because I didn't respond to the email. I responded 6 times via email with screenshot proof and a screenshot of the day the wigs were received at their facility with the tracking number from the USPS website. This company is a joke and are literally and deliberately not taking responsibility. Again do NOT BUY from this company I will warn any and everyone every day until I'm blue in the face.

13 listopada 2025
Opinia niezależna
Logo Nadula Hair

Odpowiedź od Nadula Hair

Hi, Shannon, thank you for your message and for sharing your concerns. We sincerely apologize for the confusion and frustration this has caused, and we want to assure you that we are committed to resolving this for you as quickly as possible.
First, we want to clarify an important point: we are not lying to you, nor are we intentionally delaying your case. We take every customer inquiry seriously and strive to provide honest and transparent support at all times. Our team has thoroughly checked our system and the email thread, and we have not yet received the tracking number or screenshot you mentioned. This may be due to a technical issue such as:
1.An email delay or delivery failure
2.The file format or size preventing it from coming through
3.The information being sent to a different email address by mistake
We genuinely want to help you, and to do so, we need your assistance to ensure we receive the correct information. Could you please resend the returning tracking number and screenshot directly as a reply to this email? This will help us locate your order and investigate further right away.
Once we receive the details, we will:
1.Immediately update your order status and provide clarity on its shipping progress.
2.Personally follow up with you within 12-24hours with a clear explanation and next steps.
3.If there is any issue from our side, we will take full responsibility and work to make it right for you.
We value your trust and are truly sorry for any misunderstanding. Our goal is to support you—not to delay or dismiss your concerns. Please reply with the information at your convenience, and we will prioritize your case.
Thank you for your patience and cooperation. Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!

Oceniono na 1 z 5

They refuse to refund ,,,,

I order a wig and I wanted to receive it in 2 days, they charge and $30 for shipping I told them if I cannot receive the wig in 2 days to please refund. The same day I received a text to tell me they cannot send it in 2 days if they should cancel, I told if that the case they can refund. Since they sent that text they never to replied to give update. I sent them email and text several times, no answer. I should have read these reviews it seems, this happens often with this site. Stay away from them

Update.
Seriously? You're asking for order number etc... it's after I put the review. You reached out to me yesterday to say you will process the refund. You know exactly the order number and the email address because I sent tons of texts and emails.

1 grudnia 2025
Opinia niezależna
Logo Nadula Hair

Odpowiedź od Nadula Hair

Hi, Florence, thank you for getting in touch and for your understanding regarding the delay in your order’s delivery. We sincerely apologize for this inconvenience and appreciate your patience.
As discussed, you mentioned you would like to cancel the order. To proceed with your request and ensure we process it accurately and promptly, we need your order number.
Could you please provide your order number at your earliest convenience? Once we receive it, we will immediately:
1.Confirm the cancellation.
2.Initiate a full refund to your original payment method.
3.Provide you with a cancellation confirmation and refund timeline.
If you no longer wish to cancel or if your preference has changed, please also let us know.
Thank you again for your cooperation. We look forward to your reply so we can assist you accordingly.
Nadula wishes you increasing happiness and joy as the years go by.
Millions of kisses and good wishes!!

Oceniono na 5 z 5

I’ve ordered 4 wigs from Nadula and my…

I’ve ordered 4 wigs from Nadula and my experience with has been great, they come fast and when you get the wigs they are exactly as described on the website! I always order the pre everything because all I have to do is put a little foundation on it and go!

2 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Ordered thru Amazon

Ordered thru Amazon. This wig was great. Especially if you like to set your money on fire and watch it burn. It is nothing as pictured. Straggly. Balding. Yes I contacted Amazon. It may be used as a dust mop or perhaps a starter for a birds nest. Mostly it was for the trash. But I didn’t want to disrespect my garbage can so I drove it to dumpster. A phenomenal waste of time and money. It’s not even good enough to be called trash. Do better.

1 października 2025
Opinia niezależna
Oceniono na 5 z 5

I love Nadula hair

I love Nadula hair. I’ve ordered from them many times and their wigs are top notch. The shipping is quite fast! Their Yaki wigs are bomb. I get compliments all the time. I will continue to order from Nadula

27 listopada 2025
Opinia niezależna
Oceniono na 4 z 5

Oscar makes the diference

Oscar is consistently attentive, responsive, and solution-oriented. Every time I’ve had a question or needed support, he’s been quick to reply, thorough in evaluating options, and clear in resolving doubts. His professionalism and proactive approach truly elevate the customer experience. Nadula is fortunate to have someone like Oscar on their team, well I Can say: he embodies the kind of excellence that builds trust and loyalty. and thanks for all support until now

25 listopada 2025
Opinia niezależna

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